Points positifs : Drop off in vegas was easy and staff was kind helpful.
Points négatifs : Pick up process in Austin was poor. Agent just said follow me. He walked around vehicle and then said i could go. He did not do a vehicle check with me meaning confirming there are no damages. Didnt tell me where keys were and did not ask if i had questions regarding vehicle functions. I had to go get him and ask where keys were. At that point the agent made me feel rushed and as if i was an inconvienence not a customer. I had to fingure out how to use lights, cruise control ect. I had never driven that car before so perhaps the agents should be mindful of that.
Points positifs : N/A
Points négatifs : If I reserve a sub-compact or economy car, then that is what I want and expect --- and not to to be 'up-sized' to a bigger car - regardless of rate. Valuable vacation time was wasted on this issue. Honor the reservation !
Points positifs : Yes
Points positifs : Easy peasy, grateful for the extra care to be safe with covid risk and staff was awesome!
Points négatifs : Nothing- perfect!!
Points positifs : Stuff was friendly, processing was quick
Points négatifs : I made a reservation for Mitsubishi Mirage, but they made me take Chevy Spark. The Mirage has standard seating for 5 passengers; the Spark can only carry 4. The Mirage Hatchback has 3.2 cubic feet more passenger volume than the Spark. I am not going to use Enterprise car rental next time.
Points positifs : Yes
Points négatifs : The AC stopped working less than halfway to my destination. I had to change the vehicle.
Points positifs : Pleasant staff. Quick check out and check in process.
Points négatifs : Nothing to add.
Points positifs : Easy pick up and drop off!
Points négatifs : Car offered was not as fun so asked for a different one that was not a price difference and got a fun sporty one!
Points négatifs : Where to pick up and drop off car was a little confusing. Everything else was great.
Points positifs : Staff was friendly.
Points négatifs : My car was not ready and it was the wrong type, then they upgraded to a truck, but the truck was extremely dented and dirty. Finally they got me into a Ford Fusion, but it needed to be cleaned as well.
Points positifs : Amazing customer service in both locations. Easy pick up and drop off. Amazing prices!
Points positifs : The staff at both ends was great. Friendly, pleasant, very helpful. We had a bit of a problem locating Enterprise at the Dallas Love Airport because we hadn't driven far enough for car rental return.
Points négatifs : We had no complaints. It was a good experience.
Intermédiaire (Ford Escape ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Austin.
Enterprise possède 20 succursales à Austin. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.