Points positifs : The Avis and Budget people were fine
When I had an issue and had to speak to a Payless person
It may be the worst customer service experience I ever had
I’m assuming they are going out of business and everyone there is just angry
I would avoid using this company till they figure this out
Whatever money you may save using them isn’t worth it
Points positifs : Very uncomplicated pick up and drop off! Friendly staff working efficient. We got an upgrade and were totally satisfied with our car!
Excellent value for money!
Points négatifs : Counter was closed and we were sent to budget counter which was also closed. So all people were directed to Avis, which meant quite a bit of a queuing.
Points positifs : There was no staff available at the Payless at the Austin airport. Staff at the Austin airport was rude and clueless. It took 1.5 hrs for the Budget rental agency to find a car for me. Instead of promised Chrysler 200 or similar car, they offered a 10 seater van or a pickup truck. inappropriate opti
Points négatifs : Never take any deal from Payless
Points négatifs : I did not go on one toll road but was lead to believe I probably would be on one. Paid $11 a day for that :(
Also, young man when I returned my car was not helpful.
Points positifs : Drop off was easy.
Points négatifs : Pick up! We had to walk all way down to end of counter just to see a very small sign that said to go to get in line at Hertz.
Points négatifs : Austin has a system of toll highways and the rental person assured me I needed a toll pass for my travels to Kerrville and back when I showed them my route on the map. This added over $50 to the rental. The road to Kerrville is NOT tolled and toll roads are easily avoided in Austin. I felt swindled.
Points négatifs : I had to bounce between 2 counters bc the computer wasn't hooked up to the printer
They sent me to a car space that was empty so I had to return to the counter(s)
Points positifs : easy pick-up.
Points négatifs : Charged me extra day, without letting me know.
Points positifs : Nothing. Was at Austin on business. Redirected us to budget. Where the line was an hour long. Waste of money. We went with Alamo in the end. Much better service.
Points négatifs : Don’t redirect people to a long line. If you rent from Payless. Have an attendant at Payless.
Points positifs : Staff was very helpful, vehicle was a good value. Exactly what I was looking for.
Points négatifs : The signs in the Austin airport are a bit confusing. Signs direct you to level 3 for Payless. That is where the cars are, but the main desk is back on 1. Cost me a couple minutes.
Points négatifs : Nothing really. Check in and out was easy. Got a bigger car than what I paid for.
Points négatifs : Interior windows of the car could have been cleaned. New cars let off a lots of particulates that go on the inside of the windows.
Intermédiaire (Ford Escape ou similaire) est la catégorie de voiture la plus réservée chez Payless à Austin.
Payless possède 1 succursale à Austin. Consultez notre carte des succursales Payless pour trouver celle qui vous convient le mieux.