Azul AD - Vols, avis et conditions d’annulation

Code IATA	AD
Itinéraires	515
Itinéraire le plus populaire	Brasilia à São Paulo Viracopos
Aéroports desservis	90
Aéroport le plus populaire	São Paulo Viracopos

Avis des clients

124

9,6

Points positifs : N/A

Points négatifs : N/A

Avis laissé le déc. 2020

avis de
4,4

Points positifs : Mais ou vez atrasou... uma hora inteira esta vez! ATR72 é velho e não tem AZUL PLAY.

Avis laissé le nov. 2020

avis de
8,0

Points positifs : they change the gate last min

Points négatifs : Should advise the passagers better

Avis laissé le sept. 2020

avis de
9,6

Points positifs : I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy.

Points négatifs : The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices.

Avis laissé le août 2020

avis de
3,6

Points négatifs : Two hours stuck at gate with no information. Info on site and at airport on baggage costs different. Left bag behind to fit more cargo. Two days and haven’t delivered bag.

Avis laissé le juil. 2020

avis de
5,0

Points négatifs : During covid pandemic they put no efforts to show the aircraft clean or maintained the distance between passengers

Avis laissé le juin 2020

avis de
9,6

Points positifs : TV screens on the back of seat

Points négatifs : TV screen stopped working mid-flight. Long wait at gate

Avis laissé le mai 2020

avis de
10,0

Points positifs : p

Avis laissé le avr. 2020

avis de
2,0

Points négatifs : I couldn't take the flight, because of the sanitary situation, and couldn't get my refund yet

Avis laissé le mars 2020

avis de
2,0

Points négatifs : i am trying to obtain a refund, as she was not able to make the flight - held on phone for over 2 hrs on 2 separate occasions

Avis laissé le mars 2020

avis de
9,6

Points positifs : Everything was excellent accept the entertainment.

Points négatifs : Entertainment

Avis laissé le mars 2020

avis de
8,6

Points positifs : Friendly crew and delicious snacks. Comfortable chairs.

Points négatifs : Gate was change and no announcement was made. Could have miss might flight if I didn’t ask someone 30 minutes before boarding. Also could do a little better with the entertainment part. All the channels were in Portuguese. I understand it’s a Brazilian airline but you need to consider your foreign customers. Have some English Channels.

Avis laissé le mars 2020

avis de
9,6

Points positifs : The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free.

Points négatifs : The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it.

Avis laissé le mars 2020

avis de
10,0

Points négatifs : ..

Avis laissé le févr. 2020

avis de
10,0

Points positifs : All flights take off on time and arrived on time.

Avis laissé le févr. 2020

avis de
4,3

Points négatifs : Food!

Avis laissé le févr. 2020

avis de
3,3

Points négatifs : Food! Communication between airports. They were not prepared in Belem for late travelers from Fortaleza who needed to catch the flight at the last minute to Fort Lauderdale. I.e. security had already left and they had to call them back.

Avis laissé le févr. 2020

avis de
8,6

Points négatifs : Refreshments were minimal.

Avis laissé le janv. 2020

avis de
9,6

Points positifs : The airport is small and easy to get by. The crew was friendly, and I had four seats to myself! It was an excellent experience.

Points négatifs : Food was decent.

Avis laissé le janv. 2020

avis de
7,6

Points positifs : extremely attentive crew. courtesy necessaire pack. very clean plane.

Avis laissé le janv. 2020

avis de
8,3

Points positifs : extremely considerate crew. Courtesy necessaire pack. very clean plane

Avis laissé le janv. 2020

avis de
7,6

Points positifs : extremely gracious crew. very clean plane. courtesy necessaire pack.

Points négatifs : more recent movies options

Avis laissé le janv. 2020

avis de
4,0

Points négatifs : Would have been better if the first leg of the flight had not been so late that my connection could never work. Got transferred to a later latam flight with connection but still

Avis laissé le janv. 2020

avis de
3,0

Points positifs : For business class tickets this was the worst food and boarding I’ve experienced. United airlines are horrible.

Avis laissé le déc. 2019

avis de
9,0

Points négatifs : more and more current movie options

Avis laissé le déc. 2019

avis de
8,6

Points positifs : The crew was so kind, the food was great. The in flight entertainment was amazing!

Points négatifs : The plane was very cold!

Avis laissé le déc. 2019

avis de
10,0

Points positifs : Very clean airplane and excellent crew

Avis laissé le déc. 2019

avis de
9,3

Points positifs : sidefini landig, merci.

Avis laissé le nov. 2019

avis de
9,0

Points négatifs : The food

Avis laissé le nov. 2019

avis de
9,0

Points négatifs : The food

Avis laissé le nov. 2019

avis de
7,3

Points positifs : Seat not confortable vry tide

Avis laissé le nov. 2019

avis de
6,6

Points positifs : Crew was good but seat very tide for big people. Many close to me not well distributed.

Points négatifs : Space

Avis laissé le nov. 2019

avis de
6,6

Points négatifs : Bad size almost became a problem... bins are very small

Avis laissé le nov. 2019

avis de
6,0

Points positifs : 2 seats, not 3, in this part of Economy

Points négatifs : The bag check price info on the website was completely wrong... At the airport, they asked for USD 100, not USD 30 as the website indicated. Ended up lugging the (heavy) cabin size bag...

Avis laissé le nov. 2019

avis de
8,0

Points positifs : Same comments as before: comfortable airplane, good food and friendly crew.

Points négatifs : There was a long delay in the connection at Viracopos/Campinas: technical problem with the airplane. I arrived approximately 1 hour late in Curitiba (past midnight).

Avis laissé le oct. 2019

avis de
8,0

Points positifs : Airplane was comfortable and food was good. The crew was also very friendly.

Points négatifs : There was a long delay in the connection at Viracopos/Campinas: there was a technical problem with the airplane. I arrived very late in Curitiba (approximately 1 hour late).

Avis laissé le oct. 2019

avis de
10,0

Points positifs : Great experience overall

Points négatifs : No complaints

Avis laissé le oct. 2019

avis de
10,0

Points positifs : Azul airlines the best !!

Avis laissé le oct. 2019

avis de
9,6

Points positifs : The crew was amazing

Avis laissé le oct. 2019

avis de
7,6

Points positifs : crew was kind.

Points négatifs : We almost crashed into other planes on the runway while trying to land. The runway was full/ blocked. We had to accelerate suddenly and ascend back into the clouds. Very bumpy and scary. Pilotes should know runway status in advance of descent.

Avis laissé le oct. 2019

avis de
10,0

Points positifs : Azul is always amazing in terms of service!

Points négatifs : The price!

Avis laissé le oct. 2019

avis de
7,0

Points négatifs : We landed and spend 45min instide the plan to be able to unboard

Avis laissé le sept. 2019

avis de
7,0

Points positifs : The crew as fine!

Points négatifs : The gate at the airport changed

Avis laissé le sept. 2019

avis de
6,3

Not satisfactory

Points positifs : I arrived safely and so did my bags

Points négatifs : The delay of over an hour

Avis laissé le sept. 2019

avis de
5,0

Points positifs : Flight left on time.

Avis laissé le août 2019

avis de
5,0

Points négatifs : Plane was dirty, it took flight attendants 1.5 hour to start service after take-off.

Avis laissé le août 2019

avis de
9,3

Points positifs : They have the friendliest crew I have ever seen in an airline. Specially if you have flown with American Airlines who has the rudest crew I have ever seen.

Points négatifs : Definitely the food. Pretty tasteless and unappealing

Avis laissé le août 2019

avis de
7,3

Points négatifs : Food !!!!

Avis laissé le août 2019

avis de
10,0

Points positifs : N/A

Points négatifs : N/A

Avis laissé le août 2019

avis de
10,0

Points positifs : Amazing crew and overall experience

Points négatifs : No complaints on this one

Avis laissé le août 2019

avis de
9,3

Points positifs : Food

Avis laissé le août 2019

avis de
9,0

Points positifs : Polite and friendly crew. Comfortable seats, new plane.

Points négatifs : Definitely the food could be better. It was tasteless.

Avis laissé le août 2019

avis de
9,2

Points positifs : super punctual

Avis laissé le août 2019

avis de
8,0

Points positifs : free-snack is good

Points négatifs : non-brazirian customer can pay service fee (i.e. seat-selection,baggage) on Azul websaite.

Avis laissé le juil. 2019

avis de
5,0

Points positifs : Nothing in special.

Points négatifs : Boarding: Stay in the line for “several zones” and then put everybody on the same bus is ridiculous. Food is more or less OK, but all the movies can be seen in TV (HBO, Telecine, etc.)

Avis laissé le juil. 2019

avis de
4,0

Points négatifs : They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic

Avis laissé le juil. 2019

avis de
8,0

Points négatifs : The flight was originally scheduled to depart at 0915 hours but the departure time was changed to 0635 hours without notification. Fortunately I checked my baggage the night before and discovered the change. Not a good deal.

Avis laissé le juil. 2019

avis de
10,0

Points positifs : We got all of our bags! No lines. Smooth sailing

Avis laissé le juil. 2019

avis de
9,0

Points positifs : The flight attendants are terrific. A huge packed plane and all were well cared for. The food, while not thrilling, was actually hot.

Points négatifs : Not enough closed captioning in the onboard entertainment system.

Avis laissé le juin 2019

avis de
8,3

Points négatifs : Pontualidade

Avis laissé le juin 2019

avis de

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