Avis des utilisateurs
Note globale
7,0
Bien
Basé sur 111 avis
Embarquement
7,3
Confort
7,1
Équipage
7,8
Divertissement
5,9
Repas
6,3
Trouvez des vols pas chers avec Cambodia Angkor Air
Aller-retour
Économique
Infos Cambodia Angkor Air
| Code IATA | K6 |
|---|---|
| Itinéraires | 8 |
| Itinéraire le plus populaire | Siem Reap à Aéroport Intl de Phnom Penh |
| Aéroports desservis | 5 |
| Aéroport le plus populaire | Aéroport Intl de Phnom Penh |
Commentaires récents
Avis des clients
12
11
9
4
9
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2,0
Points positifs : Food vouchers
Points négatifs : Significant flight delays
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2,0
Points négatifs : Very bad communications delays were not advised prior
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7,5
Points positifs : The flight was quick and on time
Points négatifs : Nil
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7,2
Points négatifs : Used a cattle car bus to board. Annoying.
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6,0
Points positifs : The crew onboard was friendly, but the check in crew was average.
Points négatifs : The plane was quite old and there were no beverages except for water.
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2,0
Points négatifs : I was bumped from the flight and left alone
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8,5
Points négatifs : They need to be more upfront, honest and to the point about the luggage policy. I was charged $65 for my check in one piece of luggage. Reading their website, may be I read wrong, it says you allow one piece of check in luggage. When I checked in for my flight, was told that my ticket was promotion.
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5,2
Points négatifs : Its ok
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10,0
Points positifs : Easy and quick boarding, pleasant flight staff and booking in staff. There was plenty of leg room. Was able to carry on way more than I should have so didn’t have to pay for stowed baggage!
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2,0
Points positifs : Nothing, the entire experience was terrible
Points négatifs : They cancelled and rescheduled my flights 3 times - both flights to and from Siem Reap. They didn’t have enough immigration cards, and they gave the ones they had to they Chinese customers while ignoring the westerners. The seats are falling apart. The plane is old.
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5,5
Points négatifs : To avoid the delay. To manage the lines that were formed both for checking in and to board.
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5,0
Points positifs : Vol sans problème
Points négatifs : Pas de collation
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7,0
Points négatifs : 1 check in bag only policy.
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10,0
On time departure and arrival
Points positifs : Check in and boarding was easy.
Points négatifs : What’s the deal? Are we allowed to use cell phones during the flight? I think the announcements say, “No”. But the flight attendants don’t enforce it. So, which is it?
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2,0
visa
Points négatifs : No visa on arrival. Missed my flight
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10,0
On-time with smooth landing
Points positifs : The plane was clean.
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2,0
Points négatifs : Flight was canceled with only a single email as notification, cost me an extra $160 to rebook at the airport
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7,0
Points positifs : Easy
Points négatifs : No food or drink
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10,0
Efficient and on time
Points positifs : Boarded quickly and easily, arrived 10 minutes early and flight smooth and no issues.
Points négatifs : Nothing
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4,0
Charged us $100 for luggage
Points positifs : This was our third short flight in se Asia and our first to be charged for luggage. They charged $5 per kilo so we had $100 charge between the three of us for two baggage’s checked. The rest of the flight was uneventful. It was a short flight. Less than one hour.
Points négatifs : This was our third short flight in se Asia and our first to be charged for luggage. They charged $5 per kilo so we had $100 charge between the three of us for two baggage’s checked.
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8,0
Lucky the fellas was short
Points négatifs : There was a short delay. No announcement. No idea what was going on. For a fifty minute flight it was ok.
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6,6
Descent for the price
Points positifs : Friendly crew, organized check in and boarding process, sat on the runway for too long.
Points négatifs : Not one free drink or even a tiny snack- no entertainment or WiFi, uncomfortable seats
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3,0
Misleading Advertising and Mistakes
Points négatifs : International ticket did not include any checked luggage. Charged us more for our luggage than the tickets. Flight attendees handed out the wrong immigration form to entire plane for China instead of Hong Kong. We Filled them out not knowing they were different. Waited online at immigration for 40 minutes only To be told we were given the wrong forms. Everyone had to go to the back of the line and wait again. They didn’t even provide free water on the plane. Terrible experience. Shouldn’t be allowed to advertise misleading prices on Kayak.
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4,3
Snail pace
Points négatifs : We went to queue up as soon as the counters numbers were on the board and opened, we waited for at least 50 minutes before we were able to check in. Very inefficient system.
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4,0
Delayed 5.5 hrs
Points positifs : The plane was new. Boarding was fast cause everyone was upset.
Points négatifs : The company knew that there were going to be a delay and gave everyone notices 3 days before due to machanical issues (which wasn't true becaused I overheard the captain talking about a scheduling problem that the company knew for days and didn't fix while we waited for transportation). My group was given a 2hr delay notice by email. Once we got to the airport and checked in the plane was further delayed. It was the last flight of the day. What was originally 7pm flight turned in a 1230am flight, 5.5HR delay. Arrived into Siem Reap airport at 130am, which was pretty much closed. Hotel tax and regular taxi/tuktuk didn't come out at this time. We were stranded at airport and was at the mercy of overpriced hustlers who charged 3x the normal price for a riding into town. They charged $10/person and put as many people into a car/van as possible. Are vanpool had 9 people, $90 for the van in total. The airline should have arranged transportation for us to correct the situation. The hustlers didn't give receipt, this we cannot make any claims. VERY DISAPPOINTED AT CAMBODIA AIRLINES!!!!!!!!!
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10,0
Points positifs : Everyone was most helpful to us.
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4,3
Worst experience ever unprofessional and uncaring customer service
Points positifs : The team's uniforms
Points négatifs : Our flight was delayed due to weather. The airline drove another group for a different flight to their gate but the 14 passengers on our connecting flight were left on our own to run to the gate, only to watch the plane pulling away as we ran up. The airline service desk was unapologetic and did very little to help. Since my son and I had already used our one time entry visa into Vietnam, we were not able to join the rest of the group at a local hotel. We instead had to purchase additional tickets for a 1am red-eye. Our wait in the area outside passport control had no food or water and even though we asked they would not bring us anything to eat during the 7 hours we had to wait to get our boarding passes for the red eye.
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2,0
Tuk Tuk with Wings
Points positifs : There's nothing I like about this ANGKOR AIR. You disgrace Cambodia and Cambodian people by using their names and provided a horrible service and poor plane qualities. I was scared once I had boarded. The condition of the plane is poor. Overhead bends were duct tape to stop from open during flight. The list goes on. Thank God it was a short flight.
Points négatifs : I will never fly this airlines ever again. It's not worth the price nor the safety of your life. 1. Horrible gates from Ho Chi Minh City. 2. Old plane 3. We're treated like second class citizens 4. It rained when we arrived in Ho Chi Minh City from phnom Penh. We walked in the rain to get on the transporting bus. There's a guy with one umbrella. But he used to covered himself. With these kind of treatments and attitudes, one day you will get beat by your competitors. I know you are arrogant right now. But as Vietnam continues to thrives in tourism. There will be better airlines coming and will provide better services. Even the airport in Ho Chi Minh City is horrible. Cambodia airport have amazing lounge and services. I love Vietnam. But your AIRLINES ruined the experience.
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8,6
On-time flight
Points positifs : Efficient check-in, boarding and take-off
Points négatifs : Interior of plane was old looking but fine for a short flight
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2,0
Plane didn't show up!
Points positifs : Nothing
Points négatifs : Well, the fact that the plane didn't show up at the airport was a problem...then they were unwilling to give me an alternative route which caused me to miss my scheduled meetings. When an attempt was made to contact the Vietnam Airlines office in the USA NO ONE ever picked up the phone! At this time I'm unclear whether or not my refund is being processed. I ended up having to book a totally different ticket with another airlines (of course). First and last time I will ever attempt to fly with Vietnam Airlines.
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10,0
Reliable & good service
Points positifs : Vietnam airline is a good airline, reliable, mostly on time. Wet towel and a bottle of water are provided for short flight. Flight attendants were courteous and helpful.
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8,0
Points positifs : On Time
Points négatifs : No meal
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8,0
The flight was delayed
Points positifs : Nice crew good airplane flight delayed and hour and then disembarking took a long time
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5,3
Incompetent ground staff
Points négatifs : Incompetent ground staff in Siem Reap, who barely spoke English and no listening or problem solving skills. They wrongly denied boarding to one of the passengers, claiming he needed a visa that he did not need (as confirmed by Vietnam Airlines transit counter later in Ho Chi Minh city and by the Vietnamese Consulate. This resulted in us buying a brand new ticket for later time and applying for a visa, given there was no ground staff from Vietnam airlines who could help.
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6,6
Short flight
Points positifs : Pretty much on time and airport very comfortable with some wifi. Only half full so easy. Water passed out but no snacks. Keep your boarding pass stub for transfer.
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10,0
It was great
Points positifs : Great. And I was very suprised they served food for less than 2 hours flight! It wound very happen in the us!
Points négatifs : Flight was delayed
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2,0
Multiple cancelled flights
Points négatifs : Multiple flights were cancelled for the day, so our 10am flight eventually became a 4:30 one. I hadn't checked my email the previous evening (my error) so still went to the airport really early. There was no one to confirm the 4:30 wouldn't end up cancelled too, so we booked with another carrier.
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10,0
Cambodia Angkor Air operated the flight.
Points positifs : Well organized, friendly crew, and the pilots flew and landed very smoothly.
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10,0
Points positifs : Flight was great but there was a problem at check in; I believe they had a computer problem but they got past it!
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4,0
No warning for need of Vietnamese visa
Points négatifs : Very upset that we were not given advance notice of need for Vietnam visa to transit thru SGN to PQC. Cost us 820 usd at the REP airport.
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8,0
Points positifs : People are very co-operative always smiling, ready to help,clean, greenery everywhere, warmth&affection,i loved it
Points négatifs : Nothing
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7,6
Points positifs : Quick flight
Points négatifs : Airplane not that nice
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4,3
Points positifs : Felt like a regional jet but still fairly expensive for the region.
Points négatifs : Bare bones and nothing much else
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10,0
Points positifs : short flight so not a lot of services required. The main plus was free 20kg checked in baggage.
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4,3
Basic basic basic
Points positifs : Allowed me to change time (extra charge), easy check in. Quick flight.
Points négatifs : Very basic, to change time I had to go to their office downtown at very specific times, wait a long time. Seem a bit disorganized.
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2,0
Points positifs : Bons alimentaires
Points négatifs : Retards importants de vol
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7,5
Points positifs : Le vol était rapide et à l'heure
Points négatifs : Nul
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7,2
Points négatifs : On a utilisé un autobus pour monter à bord. Ennuyeux.
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6,0
Points positifs : L'équipage à bord était sympathique, mais l'équipe d'enregistrement était moyenne.
Points négatifs : L'avion était assez vieux et il n'y avait pas de boissons à l'exception de l'eau.
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2,0
Points négatifs : J'ai été secoué du vol et laissé seul
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8,5
Points négatifs : Ils doivent être plus honnêtes, plus honnêtes et plus précis sur la politique des bagages. J'ai été facturé 65 $ pour mon enregistrement dans un bagage. Lire leur site Web, peut-être que je lis mal, il dit que vous permettez un morceau d'enregistrement dans les bagages. Quand je suis arrivé pour mon vol, on m'a dit que mon billet était promotionnel.
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2,0
Points positifs : Rien, toute l'expérience était horrible
Points négatifs : Ils ont annulé et rééchelonné mes vols 3 fois - à la fois à destination et au départ de Siem Reap. Ils n'avaient pas assez de cartes d'immigration et ils leur ont donné celles qu'ils avaient à leurs clients chinois tout en ignorant les occidentaux. Les sièges sont en train de tomber. Le plan est ancien.
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5,5
Points négatifs : Pour éviter le retard. Pour gérer les lignes qui ont été formées à la fois pour l'archivage et pour le conseil d'administration.
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7,0
Points négatifs : 1 règle d'enregistrement du sac uniquement.
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10,0
A l'heure
Points positifs : L'enregistrement et l'embarquement étaient faciles.
Points négatifs : Sommes-nous autorisés à utiliser des téléphones cellulaires pendant le vol? Je pense que les annonces disent: "Non". Mais les agents de bord ne l'appliquent pas.
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2,0
Visa
Points négatifs : Pas de visa à l'arrivée. J'ai manqué mon vol
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10,0
À l'heure et bon atterrissage en douceur
Points positifs : L'avion était propre.
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2,0
Points négatifs : Le vol a été annulé avec seulement un seul e-mail comme notification, m'a coûté un supplément de 160 $ pour réserver à l'aéroport
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7,0
Points positifs : Facile
Points négatifs : Aucune nourriture ni boisson
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4,0
Nous avons facturé 100 $ pour les bagages
Points positifs : C'était notre troisième vol court en soi Asie et notre premier à être facturé pour les bagages. Ils nous ont facturé 5 $ par kilo, donc nous avons eu 100 $ de frais entre les trois pour deux bagages enregistrés. Le reste du vol était sans incident. C'était un vol court. Moins d'une heure.
Points négatifs : C'était notre troisième vol court en soi Asie et notre premier à être facturé pour les bagages. Ils nous ont facturé 5 $ par kilo, donc nous avons eu 100 $ de frais entre les trois pour deux bagages enregistrés.
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Statut du vol
Itinéraires proposés par Cambodia Angkor Air
Aéroports populaires desservis par Cambodia Angkor Air
Coordonnées de Cambodia Angkor Air
- K6 Code IATA
- +855 23 666 0330 Appeler
- cambodiaangkorair.com Consulter
Présentation de Cambodia Angkor Air
Cambodia Angkor Air est la compagnie aérienne nationale cambodgienne. Basée à Phnom Penh, la capitale du Cambodge et son principal hub, elle fut fondée en 2009 en tant que société mixte entre le gouvernement du Cambodge (qui en détient la majorité) et la compagnie nationale vietnamienne Vietnam Airlines. Elle remplace d'ailleurs la Royal Air Cambodge, suite à la cessation d’activité de celle-ci en 2001.
Cambodia Angkor Air est surtout utilisée pour effectuer des liaisons intérieures, d’où le slogan "Proudly serve the kingdom". En effet, la majorité de ses trajets sont des allers-retours opérés entre les principales villes cambodgiennes. La compagnie aérienne assure par ailleurs des trajets internationaux vers le Vietnam, le Laos et la Chine (avec pas moins de quatre villes chinoises desservies). Elle a des accords de partage de code avec les compagnies Vietnam Airlines et Lao Airlines. Les aéroports où l’on trouve la plupart de ses appareils sont celui de Phnom Penh et de Siem-Reap Angkor.
En cabine, la compagnie cambodgienne offre la possibilité de choisir entre une classe économique classique, une classe économique Premium (qui propose davantage de place pour les jambes) et, sur certains vols internationaux à bord des Airbus A321, une classe Business (avec des sièges plus larges et plus confortables). Pour les vols internationaux, il est possible de bénéficier d’au moins un repas chaud durant le trajet.
La flotte modeste de Cambodia Angkor Air, reconnaissable à sa couleur violette, est essentiellement composée d’avions en leasing auprès des constructeurs Airbus (A320 et A321) et ATR (72-500).
Flightstats.com fournit les données sur les statuts de vols, les annulations, et les retards. Les données de Flightstats peuvent ne pas être exactes. Veuillez toujours confirmer les informations indiquées ici directement auprès de votre compagnie aérienne.