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Loved there room and all of the complimentary items. Really a great place overall. The breakfast was about $20 for a buffet... However it was delicious
Inexpensive The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.
Thanks for the great deal
The hospitality was great. Friendly staff willing to assist, especially when we had adapter issues. Shuttle bus always on-time.
Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock
Room was clean and comfortable. Staff were great. Good job
The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.
Bed and room
Great service. Breakfast buffet was excellent. Room was nice.
Location, size of room, amenities Bed sheets were light. Should have included heavier covers.
I liked the comfortable large bed, the room deified media console and the bathroom. The hotel hadn't received my booking information 30 minutes after receiving my confirmation. The desk understood and got us the room we requested.
close to dulles airport and to manassass battlefields Front door staff were not helpful when I needed a cab to dulles airport (only a few hours away). The cab did not arrive promptly, I will know better next time and use Uber!
Having to pay for Wi-FI in the room. Marriott does not charge for wi-fi in their "suite" hotels.
This is a large facility with lots going on. Nice gym. Helpful staff and comfortable rooms. Parking is a little distant.
Pas de wi fi gratuit
Le confort. Le plateau repas amené dans ma chambre n'était pas bon (pâtes beaucoup trop épicées et quantité de viande insuffisante).
La chambre était assez grande pour un séjour en famille. La porte de la douche ne fermait pas, et il nous a fallu des heures pour réparer le problème. Quand on tirait la chasse, l'eau gicle partout.
Près de l'aéroport. Une navette passe toutes les 30 min Rien. Un prix très raisonnable pour une nuit pour une halte à Washington
Personnel sympathique et serviable . Il y a le wi-fi gratuit. La construction (clôture) à l'entrée. Le wi-fi est un peu lent.
Tout était merveilleux. Le personnel était très aimable et arrangeant.
Le personnel était très sympathique et serviable, le petit déjeuner était délicieux - bon rapport qualité/prix Les chambres étaient un peu vieilles mais propre.
Good value for the money. Free and plentiful parking. Friendly staff. Convenient location to IAD. Easy access to Toll Rd and routes 50 and 28. Room was spacious. Bed was comfortable. Bathroom needs upgrades. Breakfast was not very good. Choices were limited, and the food tended to be cold by 0900 to 0930. Also, my room key did not work each day, so once a day I had to visit the front desk to have it re-activated.
Swimming pool and jacuzzi. Shuttle service not on a schedule
Que demander de plus ? Tout était génial ! Dois-je en dire plus ... La nourriture au restaurant de l'hôtel était fraîche et bien assaisonnée, j'en voulais plus. Un peu cher mais ça vaut vraiment le coup. Le personnel était plus que serviable et nous a accordé un vrai service à la clientèle. La clim ne fonctionnait pas et je l'ai dit à l'un des membres du personnel, et ils nous ont fait changer de chambre ce qui était un soulagement parce qu'il faisait froid. La chambre était petite mais pas trop petite. La propreté était parfaite et il y avait tout fourni. Plus qu'heureux et c'était le meilleur hôtel de ma vie. Le wifi ne marchait pas, est-il possible de le réparer? Et les oreillers. Les oreillers ne sont pas vraiment bons. Je n'ai pas passé une bonne nuit à cause des oreillers. J'ai maintenant une vraiment mauvaise douleur dans le cou. Veuillez remplacer les oreillers. C'est tout :)
Customer service. International guests have hard time coping with U.S culture.
The staff sucked and the hotel had all kinds of problems, will never stay there again!
It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well. The location is being developed and there is construction across the street which can be noisy.
Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...
Great hotel . great staff.
Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m. No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.
The hot breakfast was great. The room was very clean and spacious. The pool was closed the first day we were there. The shower pressure is very weak.
Huge rooms. Very comfortable. Decent hotel style breakfast Great location for the airport but not the best location for visiting the area.
I Just Love Everything About This Hotel!! Great Location, Friendly Front Desk, Clean Rooms, Complementary Breakfast & Good Value For Money!! They Should Open The Pool For Longer Period Of Time, Not Only 5 To 10!!
The price was very affordable. The room size was very comfortable with: a bar, separate couch, desk area from the bed. Everything was clean, and by me traveling alone, I felt very safe even to outside and jog even though they had a fitness area. I wish there were a waffle or pancake maker (instead of pre-made pancakes). Breakfast was still ok though there were limited options, also being a Diabetic they should have had sugar free syrup, but at least breakfast was free which was nice.
Nothing. The best I can say is it was dry and the snow was not in the room. Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.
Clean. Good free hot breakfast Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless
Clean, comfortable room very close to Dulles airport. Very accessible to main roads but far enough off of main road to be quiet. Plenty of easily accessible outlets for plugging in chargers. Beds weren't super comfortable but quite adequate. Room contained a microwave and fridge but neither were plugged in and no empty outlet nearby.
The phone was not connected when I arrived. I had to figure it out and had to assist the employee who came up to fix it.
The Hotel was clean, the service was outstanding
The staff was very nice and the room was spotless. It was also quiet for being outside condo set up.
Shuttle availability to airport. Breakfast offering. Coffee service late in the day.
We liked we were convenient on and off highway but without highway noise. Staff could not find our prepaid reservation for 15 minutes on check-in. Staff gave poor directions to room and ice machine; it was like they did not care to be clear enough. Ice machine was small, had a solid metal refrigerator door without handle and was back in pantry kitchen, under a work counter and all they said, twice, was it was "in there." I ahd to go around the room and try several appliances before finding it while the staff was just talking at the front desk.
The room was right where I park It didn't have the walk in shower that was described to me
Exceptional service, staff friendliness and room maintenance. I would definitely stay again.
The building looked good as we pulled up, and the room had been re-done, with nice sink top, large TV and new towels. Start with doors opening on the parking lot [very dangerous] and on the outdoor balcony. No elevator. Old building spruced up, but small and uncomfortable room. AC didn't work very well, kept cycling on and off all night but didn't actually cool the room much. At least the AC unit was loud enough to cover [most of] the noise from the parking lot just outside the window. Uncomfortable bed, old saggy pillows. We didn't stay for breakfast.
Couldn't shower before I left because of no hot water. That should at least be the basic. You can mess almost everything else up but really no hot water? Very annoying.
Friendly staff, neatness, Breakfast.
Hotel was clean and the free breakfast included hot food. The location was very convenient to the Air and Space Museum at Dulles and only a short drive into downtown D.C. The first room we were given didn't have functioning heat and air. We had no difficulty getting a new room but it did separate us from the rest of our group.
The staff was cordial and attentive. The room was updated and clean. The breakfast was excellent. There was a lot of moisture in the room and the air conditioner struggled to keep the room cool.
Closeness to airport. Friendliness of staff. Breakfast area. No elevator to 2nd floor.
We liked the front desk staff. Very attentive and polite. The room was clean and worked for the few hours we were there (sleeping). Room service was quite overpriced for what we got but it was decent food. The shuttle from airport to hotel was confusing and difficult to locate. Make sure to be clear on where they will pick you up. They didn't stop at. Oth locationa for us so We waited for over an hour but when it finally arrived it was fine.
It was close to the airport and shopping areas. very nice and quite location. There was no housekeeping on weekends.
The room was well designed and clean and extremely comfortable. On one overnight stay I used the pool, laundry room, free supper, shuttle to airport and breakfast which were all useful and efficiently provided. An excellent well run service.
Best stay ever. Great staff, friendly and helpful. Room was very clean and more equipped than expected. Will stay again when in the area.
Friendly and accommodating staff. Happy to help and made our party feel at home.
It'e clean! no
I wish they have indoor pool.
Everything! Clean, spacious, we'll-furnished, very comfortable. The candy jar was a pleasant ser praise!
Clean and convenient. Wish we had a longer stay.
The Hotel was outstanding in all aspects from being clean, exceptional service, and comfortable. The only slight negative was its distance from Washington DC. It could be difficult to get in to the city for a early morning obligation if you do not leave very early from the hotel. We were unable to take advantage of breakfast.
Everything. Good hotel at a reasonable price
This hotel is like home far from home. The rooms are so clean. The room service is excellent, they can bring the grocery to your room at no extra charge. Its A++++++++++++++++++
Comfortable bed, spotless room and bath, and enjoyed the room. Only 3 miles from the Air & Space Museum in Chantilly, VA. Convenient cooked breakfast in hotel each morning. Worth the trip.
the room had everything you need, the breakfast was great the a/c was bad
I liked everything about the hotel the location staff cleanliness the breakfast I'll definetly recommend this hotel to everyone and make residence inn my home away from home for my future stay. Everything was excellent nothing to complain I give it 5 stars
Friendly staff throughout. Good breakfast with surprisingly good scrambled eggs, some sausage patties, and fresh fruit. Room was clean and well appointed. Stores close by for beer/wine and sundries. Places to eat in easy walking distance. Noise from Rt.50 was noticeable at times.
I like having a full kitchen with a full-size fridge in my room. The fridge was very loud and rattled a lot, far louder than my fridge at home. Also the location is directly under the flight path of airplanes coming in to land at Dulles Airport and they make a lot of noise, even as late as 11:00pm and as early as 6:00am. I could hear this noise in my room and it kept me awake and woke me up.
Great staff, went above and beyond my expectations The restaurant didn't serve lunch
Very professional and friendly staff!
The hotel employees were awesome. Maybe upgrade the carpets.
Room was clean and close to airport. Check--in took forever. Clerk forgot to include room number on card. Assigned us a handicapped room for no apparent reason. Clerk only giggled when told of these errors
The room was very nice and the bathroom was cool. The pool was closed for some reason and I have to go to the front desk to buy drinks
Stuff is very lude very not nice three star hotel but I think is no star hotel Very bed hotel
Some staff memebers were really kind. I did an early check in and the desk agent were really kind. The room was really clean and comfortable. The food was great. It was a peaceful stay. Thank You! I paid for the Full Breakfast, for Wifi and Club Lounge offer and when I was enjoying my breakfast the waitress came to me with almost a $32.00 bill. I had to explain her and the desk agent over and over again that it was inclueded and had to show my confirmation email. They said they dont accept does confirmation emails and had to talk to the manager so they can fix it. It was an awkward experience for me and my guest. But overall everything else was excelent. Just some employees that gave us a hard time. Perhaps next time I would go to another hotel that doesnt have that kind of employees with negative and disrespectful attitude. Also the club was closed and we didn't know until we got there. We had to make other last minute plans because of that. They did try to make it up to us but never got my appetizer voucher they told me they will give me instead.
Amazing breakfast and clean rooms.
Very comfortable and clean. All other hotels I have stayed in had access for free. I will not stay at this hotel again. The pool and hot tub opens at 5 pm. I was there for leisure, and i would have liked to use the pool and hot tub during the day. I will not stay at this hotel gain.
Overall it was a good choice for the money. Disappointed that they did not provide free internet. Travelers come to expect this in a fine hotel. The pool hours were inconvenient and not geared to young families. This was partially made up by having the Hilton Garden pool next door available. It was also disappointing to have the Jacuzzi not functioning.
We had a late check in and the staff was awesome! They had our room ready. We were stuck on a plane all day and ended up eating at the restaurant- food was great and it was reasonably priced. Room was clean and awesome shower/bathroom amenities. Would stay there again! Also don't forget free airport shuttle
Staff was very friendly, helpful & welcoming! Room was very large & beds were extremely comfortable. Morning breakfast buffet was very good with many choices, even cooked to order egg station. Free airport shuttle - just call hotel when you arrive. A very nice feature was that the hotel shuttle will take you to restaurants, malls, etc. within a 5 mile radius. When you are ready to return simply call the hotel and the shuttle will pick you up. Very nice feature!!!
Terrible flashing light on smoke detector in bedroom made sleep impossible. Heating unit didn't work and was terribly loud. Sympathetic blankets and tiny than bed pillows made it feel like Comfort Inn than a Hyatt. Would never ever return.
This was probably the dirtiest hotel I've ever stayed in... which includes Euro hostels. Do not recommend. It looks like they hadn't performed house cleaning in months. There were spider webs in my room (seriously) and hairs in my sheets. The bath tub was filthy. And this was AFTER I had to switch rooms because the first room had a broken toilet.......