Hôtels à Zermatt

Points positifs: Every thing

Points positifs: Le principe de profiter des 3 hôtels des propriétaires et la possibilité de découvrir leur troupeau de mouton à tête noire en alapage Les propositions de l'acceuil pour les visites à faire

Points négatifs: Rien!

Points positifs: Excellent bfast, very nice spa area

Points positifs: Everyone was so nice Excellent breakfast Beautiful breakfast room and sitting area

Points négatifs: The beds were too hard - very uncomfortable

Points positifs: Modern amenities but felt quaint Swiss. Great coffee!

Points positifs: Everything and everyone!

Points négatifs: Nothing, our stay was wonderful!!

Points positifs: The room was comfortable and clean with an outdoor terrace. Bathroom was modern and functional. Hotel was well situated, about a 10 minute walk to train station, 5 minute walk to restaurants and markets. The hotel staff were very friendly and helpful.

Points négatifs: Everything was perfect! Definitely we will come back again!

Points positifs: Very good sauna. Bed. Good breakfast

Points positifs: La gentillesse remarquable et la compétence de l'ensemble du personnel. L'emplacement. La propreté. Le petit déjeuner.

Points négatifs: L'absence connue de piscine. Tout le reste était parfait. Aucune critique que des compliments. Même l'absence de restauration ne présente pas d'inconvénients.

Points positifs: i love this hotel so much, all the things perfect!! staff very nice. i'll stay this hotel again if i go there

Points positifs: Excellent breakfast! Including Prosecco and juice. Wonderful customer service.

Points positifs: When I was sick they gave me some tea that helped me through it. Also when there was doubt when it came to us leaving on the train they personally escorted us to the station. Wonderful people.

Points négatifs: Bigger blankets?

Points positifs: La chambre était très confortable, l'emplacement parfait, le petit déjeuner au top! Le personnel était très attentionné.

Points positifs: We had a lovely stay. The staff went out of their way to ensure our comfort and to provide travel information as needed. Lots of thoughtful small touches throughout our stay. Our room had a wonderful, roomy terrace which was the perfect perch at the end of the day to watch Zermatt go by. The breakfast was plentiful with lots of choices including eggs, bacon, cereal, various cheeses, various coffees and other beverages, great juice, croissants, etc. Highly recommend.

Points positifs: The location of Hotel Bellerive is perfect for a stay in Zermatt. The hosts were amazing and helped us with directions each morning so that we could get to where we were going. Our room was amazing and the view was absolutely breath taking!

Points négatifs: Everything was amazing!

Points positifs: Super nice room, very comfort, clean and great decoration

Points négatifs: None

Points positifs: Everything is perfect, especially breakfast!

Points positifs: All the staff were absolutely wonderful! The room was spacious and tastefully designed. The breakfast was exceptional and service was excellent.

Points positifs: Tout était parfait. Un personnel au petit soin Un petit déjeuner excellent avec beaucoup de choix. Une vue sur le cervin incroyable depuis la skyroom.

Points positifs: A modern family run property close to the centre of Zermatt. Pretty much perfect.

Points négatifs: Nothing - we would return without question.

Points négatifs: We had a great stay at the hotel. The extra effort the staff made really made us feel great and welcome! Great facilities and location and amazing breakfast!

Points positifs: amazing setting and friendly staff. enjoyed a very warm and home like stay

Points positifs: The hotel, scene and staffs are all great.

Points négatifs: A little bit far away from the train station. However the hotel offers the free shuttle bus service.

Points positifs: The people that work here are warm and welcoming. I really enjoyed my room, which was perfect in size, clean, and modern. The hotel is just a 10-15 minute walk from the train station.

Points négatifs: I can't think of anything.

Points positifs: Everything was fine, Very friendly and helpful staff.

Points négatifs: The breakfast is modest for the price you pay for the room. Generally you cannot say that the price/ quality ratio is optimal but this is Zermatt... For a hostel here you pay like for a decent hotel, for a decent hotel you pay like for a luxury hotel and for a luxury one you pay like for... I do not know ))

Points positifs: Très bon accueil tant au niveau de la réception que du petit déjeuner, qui par ailleurs est excellent) chambres très confortables et très propres

Points positifs: Le personnel d’une gentillesse

Points positifs: The view was magnificent and the service exceptional.

Points négatifs: No suggestions

Points positifs: The location, the amenities, the room, the view...everything was wonderful.

Points positifs: This was an amazing hotel. We could not have asked for a better location, service, breakfast, etc. The garden terrace for drinks in the afternoon was wonderful. Beds, shower were also excellent. It was hot for Zermatt when we were there, but the cool breeze at night cooled the room down quickly with an open door or window. Various pillow types were also available, and made everyone happy.

Points négatifs: Nothing. It was a perfect hotel.

Points positifs: Tout était parfait. Accueil chaleureux, chambres propres et magnifiques. Personnel plus que serviable. Petites attentions qui font la différence.

Points positifs: A family friendly atmosphere

Points négatifs: Nothing

Points positifs: Everything, great location, friendly helpful staff, great breakfast. Hotel was one of the best that we have stayed in

Points négatifs: Nothing

Points positifs: Excellent central locatio, very relaxed atmosphere, extended breskfast hours

Points positifs: The assistance by all staff, the rooms, the Spa area

Points négatifs: Nothing

Points positifs: This family run hotel exceeded our expectations. From the home made goodies at breakfast to the view of the Matterhorn we could not have asked for more. The staff could not have been nicer, always there to welcome us when we returned. Felt like home

Points positifs: Very helpful staff, clean room, Matterhorn view is fantastic.

Points positifs: Very nice view of Matterhorn from my room. Stylish room decoration.

Points négatifs: Walking up mountain with luggage is too exhausted if you have elder with you.

Points positifs: Very nice staff. Fabulous view of Matterhorn, especially from room 6! Nice rooms. Only sad about smoker on patio of room nextdoor. Frustrating when the mountain air is so refreshing to be confronted by this. The homemade cookies and baked goods/jam at breakfast were delightful!

Points positifs: They were so helpful at the front desk!!! I had lots of questions and they were friendly about answering them all. Also, they upgraded our room to one that had the most gorgeous view of the Matterhorn!! We were arriving well after the closing time of the front desk. They made it so easy to check in, no troubles at all!

Points positifs: We stayed in a newly renovated room with a fabulous view of the Matterhorn. The staff was exceptionally welcoming and accommodating. We had a great time.

Points négatifs: This hotel is a little far from the train station, but still easily reached walking.

Points positifs: The hotel is perfectly located, just 5 minutes walking to the main street, with a wonderful view of the matterhorn. The sisters that run the hotel are very kind and the breakfast is amazing, with home-made breads and confitures.

Points négatifs: I liked everything!!

Points positifs: Clean, comfortable, great view and very friendly owner.. feels like home... keep it up !!

Points négatifs: Nothing

Points positifs: Tout! Très joli et cosy, très bien situé. Pleins de petites attentions pour les clients et le personnel super gentil. Le petit déjeuner est simple mais très bon et pour tous les goûts avec des produits faits maison. Je recommande

Points négatifs: On a eu un appartement pour 4 personnes, avec 2 chambres mais seulement une qui se ferme avec une porte.

Points positifs: Incredibly wonderful hosts who bent over backward to graciously accommodate every need or want at a deliciously comfortable, quiet facility in a great location with postcard views of the Matterhorn from many of the rooms or decks. Everything was completely first rate.

Points négatifs: I didn't like leaving. I also didn't like the realization that the hosts were not actually my real family. More's the pity. It would have been trading up.

Points positifs: Everything was lovely and incredibly comfortable

Points négatifs: Nothing - everything exceeded my expectations

Points positifs: Très bon établissement, personnel très accueillant.

Points positifs: Accueil excellent et exceptionnel Personnel d’une extrême gentillesse Merci

Points positifs: The location is excellent. Close to town but far enough from the crowds. Best meal in Zermatt for us was at the hotel. Great view. Wonderful staff. Pool that is mind blowing!

Points négatifs: Everything was top.

Points positifs: Personnel au top, chambre confortable vue sur le Cervin. Spa impeccable avec un grand jacuzzi et une piscine de 25 m. en bref un week-end parfait.

Points positifs: La qualité des présentations ,le personnel très à l'écoute, un très bon séjour

Points positifs: The hotel has a good location, very close to the Sunnegga funicular, and a perfect view over the Matterhorn. The staff was very polite and helpfull, (special regards to Cheery from the reception desk), the breakfast was excellent and the room was very confortable. The pool is bigger than in most other hotels and the whole spa area is very nice.

Points négatifs: -

Points positifs: A classy hotel near the centre of Zermatt. Fabulous swimming pool and fitness room.

Points négatifs: There was nothing I don’t like!

Points positifs: I had a breathtaking view of the Matterhorn from my room, which was unexpected. The place is very clean and quiet. There is also a view of a river with white water, quite tranquilizing.

Points négatifs: There was no welcome drink or water, a concept which I found strange. Also, given the location clearer information could have been provided about travel to the destination.

Points positifs: Very helpful and friendly staff, they helped me to store my bicycle. The salad at dinner was very good, the breakfast fast a great energy source before starting the bicycle trip.

Points positifs: Could the staff have been any friendlier and accommodating....? NO they couldn't! Could the room and view out the HUGE balcony terrace been any better...NO... the food been tastier? NO...the spa been any more perfect, NO! All in all the perfect place and we couldn't have been happier if we tried! So, the spa has a wet sauna and two dry saunas and an olympic size pool, perfect temperature. The hot tub / Jacuzzi has jets for your feet that were amazing in addition to all the regular features. What a gorgeous spa! Dinner at the restaurant was spectacular. The room is comfy. Spend the extra to get the room with the view/balcony its WORTH IT! We LOVED our stay!!!!! Can't wait to bring my husband back at ski season!

Points négatifs: we loved everything!

Points positifs: Impeccable family-run hotel with extraordinary client service and meticulous attention to detail. Huge swimming pool and spa, the staff provided immediate assistance and even provided a big fruit plate for free on welcome!

Points négatifs: Nothing

Points positifs: Great hotel, top location, service could not be better. Very nice attentive girls at the reception, pleasant restaurant personnel, really nice breakfast buffet, swimming pool. All was above expectations!

Points négatifs: No such things.

Points positifs: unforgettable wonderful hotel and excellent reception from all really good chef at the restaurant splendid view from restaurant pool and room - huge nice pool and spa really well located

Points positifs: Location, view, rooms, restaurant, food- everything was exceptional!

Points positifs: Le lieu est magique, emplacement de rêve face au Cervin. L'hôtel est splendide, le personnel très accueillant. Le petit tram est un plus très sympathique.

Points négatifs: Rien !

Points positifs: Setting was spectacular. Recently refurbished to a very high standard. Staff were very kind and helpful.

Points négatifs: Spa treatments were average for the price.

Points positifs: Everything about our stay was a treat. Our room was beautiful, the views sublime and the staff helpful at every turn. The porters help with luggage to and from Zermatt and the little tram co-ordinates with The Gornergrat train. The swimming pool and wellness centre are beautiful.

Points négatifs: My only criticism is that the hotel were aware that it was our wedding anniversary and it wouldn’t have taken much to make our stay even more memorable by acknowledging it in some small way.

Points positifs: Amazing location and the staff super friendly and helpful

Points positifs: Stunning location, helpful staff, fantastic wellness with incredible views

Points positifs: Good location and nice staff Lovely snow.

Points positifs: The location is absolutely amazing with the most beautiful view of the Matterhorn. Hiking trails right outside the hotel, cute train that takes you directly from and to the public train to the hotel. The rooms are very nicely furnished, especially the bathrooms with the stone showers and I loved the mix between modern and chalet style. The outside pool was very nice with different massage and whirlpool functions. The bar is very cosy with good food and drink options and they have an amazing piano player that has a great sense for the atmosphere and always knows exactly what to play. Most of the staff were amazing, friendly and fun! Overall a wonderful place to stay!

Points négatifs: 1.The breakfast is a bit basic and could improve considering the price you pay for the night (especially fruit, bread and cheese) - maybe add something innovative?. 2. Some of the staff at breakfast/dining felt quite stressed and confused- this probably due to high season. However there was one extremely unprofessional lady at the reception (short blond hair, didn't catch the name) that was rude from the very beginning. She was the one "greeting" us when we arrived at the hotel. You could just tell right away that, for some reason, she thought we were super annoying - maybe because we were quite a big group and with two small kids. For example: As I had booked via booking.com during high season, I had to make 2 bookings for one of the couples as there was no availability to book the same room for all the 4 nights we stayed. Because of this, basically the first thing she would tell me when we wanted to check in was that "our bookings were a COMPLETE MESS, as we had booked SO MANY rooms" and that i had to "SORT IT OUT for her". I really have a hard time to understand what's so messy about me booking 2 different rooms for one couple when there is no other availability and how is this so hard to sort out for her as a receptionist at a hotel where you pay maximum prices? But most of all it was just her tone and her way how she treated us that was so snobby and unfriendly. There were several other incidents with this lady including one when she got really annoyed and basically refused to help a family that got lost at night and that we tried to help by letting them stay at the hotel bar for a while (as it was freezing outside) to catch the next train. Basically this lady had a very snobby approach and would try to make you feel like a dumb, annoying tourist that she needs to handle. Very unprofessional, especially for a 5 star resort (but really for any hotel standard).

Points positifs: The most beautiful amazing resort that I ever stayed at. The hiking is unbelievable. The hotel is grand and beautiful. The swimming pool is fabulous with a heated outside pool where one sits and meditates looking at the Matterhorn. The restaurant is staffed with superb individuals serving desserts you won’t to miss. You will love the little train that takes you from the main train to the hotel. The staff at the desk explains the trails available in great detail, very helpful.

Points positifs: L’emplacement

Points négatifs: Personnel pas toujours a la hauteur

Points positifs: L accueil chaleureux Chambres très cosy

Points positifs: During our one week trip my entire family felt spoiled here and we couldn't have wished for a better location. The staff was nice and attentive, the property was impeccably clean and we will go back for sure.

Points négatifs: Everything was great

Points positifs: Beautiful hotel - staff amazing and could not do enough to look after you. Our room was gorgeous with views directly to the Matterhorn. Access to Zermatt at cable cars at your doorstep and a driver service to and from the railway

Points négatifs: The bed was a little uncomfortable and pillows not that great. But other than that the hotel was perfect

Points positifs: Petit-déjeuner très varié et d'excellente qualité, plusieurs sortes de pain, plusieurs sortes de fruits frais, jus de fruits, tout était très bon.

Points positifs: Très bon petit déjeuner, personnel super, spa très sympa !

Points positifs: Proximité, confort et gastronomie

Points négatifs: Manquait juste le café ou le thé pour accompagner la bouilloire à eau :-)

Points positifs: Calme, la gentillesse du personnel

Points négatifs: La baignoire dans la chambre

Points positifs: Mattelas excellent.

Points négatifs: Le spa pourrait etre ouvert un peu plus longtemps

Points positifs: Pretty much everything about the hotel was fantastic. Great bed/mattress, great balcony/view and beautiful decor. Lovely spa and relaxing room too. We’ll be back!

Points négatifs: Kettle in the room but no tea or coffee was the only thing I can say.

Points positifs: This hotel was the best we had in Switzerland, purely down to the incredible staff.

Points positifs: Great staff, nice and trendy rooms.

Points négatifs: Nada

Points positifs: The view! The super comfy beds, great location, spacious room

Points positifs: Very helpful staff, excellent food.

Points positifs: Breakfast was excellent. Swimming pool and sauna are perfect way to end your day from hiking sore. I thought the location was far from the main street center when I booked, but in fact it's in a perfect location. Not too busy street, but in close proximity, and near the best spot to view the Matterhorn from the street in town by that little bridge. They also have porter service, to take your suitcases from/to the train station, a true 4 stars hotel.

Points positifs: The location was perfect and the hotel was charming. The rooms were clean and comfortable with plenty of cabinetry for belongings. Thor and Michele were the perfect hosts, we highly recommend!

Points positifs: Thor and his wife were wonderful to us. The location and balcony views were perfect. The breakfast was delicious. Would recommended staying here to anyone!

Points négatifs: Small inconvenience with not having any fans or air conditioning or screens for the windows/balcony. It got pretty hot at night and the bugs would get in when we kept the windows open.

Points positifs: Helpful , warm ,breakfast , A dog & a cat

Points négatifs: No

Points positifs: Thor and Michelle were attentive and welcoming hosts. They go out of their way to make sure you are comfortable. The breakfast was good and the location was ideal for exploring Zermatt.

Points négatifs: As a solo traveler, I found the room to be too small. There wasn’t really a place to put my suitcase except on the chair. Also, when the room next door was occupied I could hear everything from his use of the bathroom to his phone conversations.

Points positifs: The hotel and room is really beautiful and super comfortable! Very clean! Fantastic service by the owners! Very welcoming! We will definitely recommend this hotel to all those coming to zermatt. We booked a small standard room for 2. We expected to be a normal small room, but its a very very nice room and a nice view! Definitely a blessing to hv booked this hotel.

Points négatifs: Nothing at at all! Perfect!

Points positifs: Les responsables sont serviables, gentils, accueillant, souriant, drôle, à l’écoute et tellement plus ! L’hôtel est à 80m du centre ville, sans hésiter s’est là bas que je retournerai. Et oui le petit déjeuné est au top ! Merci à vous et à bientôt

Points positifs: Michelle and Thor are without a doubt the most friendly, caring, and helpful hosts we have met in our 40+ years of traveling! We can't wait to plan another trip to Zermatt so that we can stay at Hotel Romantica again.

Points positifs: Me and my wife enjoyed the place. Thor and Michele were very friendly and helpful. The room was bit small but had a comfortable stay. The set up in the room is very stylish (including 2 balconies) and feel more like a home than a hotel room The homely breakfast was amazing. The village view from the balcony was very beautiful. Would love to go back to the hotel in future.

Points positifs: Michelle and Thor go out of their way to make their guests feel comfortable. Perfect hotel for a family and I can’t thank them enough for making us feel welcome and making sure we have everything we need. I will go here again and highly recommend this place, it feels like home and not a hotel

Points positifs: Des hôtes charmants et aux petits soins, de bon conseil pour le séjour: restaurants, randonnées, visites...l'emplacement de l'hôtel est idéal, un peu en retrait de la rue principale. L'hôtel est un jardin!

Points positifs: The owners were everything you wanted in hosts. Recommended great places to eat. Helped us to figure out the town and how to get up into the mountains. Drove our bags and us to the train station. And gladly removed the extra, thin mattress to make our too soft bed into a perfect bed for us.Lots of choices at the breakfast buffet. Many, maybe all, of the rooms have balconies. Cute pathway through flowering plants to the front door. The hotel is close to the church square and mountaineer's graveyard.

Points négatifs: Being so close to the main pedestrian street is convenient but on Saturday and Sunday nights the drunken shouting woke us up as late as 4 am. Our bed was very soft.

Points positifs: Delicious breakfast & coffee.Warm, welcoming and relaxing hotel. Beautifully decorated!!

Points positifs: L'accueil, l'emplacement, la taille mais qui correspond à une résidence hôtelière mais pas à une chambre d'hôtel

Points négatifs: La salle de bains , pas fonctionnelle, pas d'endroit ou poser les affaires, pas de miroir, à croire que celui qui a fait l'aménagement intérieur n'a aucun sens pratique. On avait loué une chambre pas un appartement, et je n'appelle pas cela une suite..... Le petit déjeuner assez quelconque. Il ne suffit pas d'utiliser des éléments de grands designers, (Starck, Fortuny,...) pour qu'il n'y ait pas besoin de penser....................

Points positifs: Fantastic spa Comfortable bed Breakfirst in room

Points négatifs: Room designed not optimised (no table outside, lack of cosiness) Bathroom shower small and leaking Coffee machine in room not efficient

Points positifs: Tout est réuni pour des excellentes vacances. Le personnel est très attentif.

Points positifs: Great location, awesome facilities, spacious, clean, very comfortable rooms. Great gym, pool, jacuzzi, sauna. Great for families.

Points négatifs: Nothing! It was fantastic.

Points positifs: Staff is very nice, welcoming and efficient, we appreciated to be given a welcome drink when we checked-in, breakfast is great and generous, e-bus transfer to train station is convenient, spacious suite and well equipped. Very family friendly! Really had a good time there

Points négatifs: Unless we didn’t notice them, we missed USB sockets near bed tables in our bedroom to charge our phones. It would be great to have day time curtains to get more privacy.

Points positifs: The space, service, breakfast

Points positifs: Spacious rooms. Great to have a small kitchen and plenty of living room space. Amazing to have breakfast brought to your room. The pool and sauna are nice as well.

Points positifs: This was our second visit. We enjoyed a beautiful 3 bedroom apartment. Firefly is a generous, well designed, warm and relaxed hotel - the spaces and amenities are very clean and very generous. Everything was high quality and well thought through eg the kitchen and bathrooms were well stocked with all you might need for a short or long stay. The beds were very comfortable and quiet. The gym and pool were excellent. A great breakfast was served at our convenience. There was a nice selection of reading materials in room and public spaces and a pumping bar (serving great cocktails) that attracted a local crowd as well as guests. All the staff were very responsive to any request for help. Great selection of restaurants and shops in easy walking distance. Amazing hiking.

Points positifs: Clean, spacious and love the breakfast service to set you up for a day in the mountains

Points négatifs: Nothing. They know the service they want to offer and they really do provide it excellently

Points positifs: Tout était juste parfait !

Points positifs: Size of the room

Points positifs: Has all amenities, spacious rooms and bathrooms, clean and well located Breakfast in room

Points positifs: Accommodations were great. Lots of space with nice, updated bathrooms. The location was a little far from the train station, but the view of the Matterhorn was spectacular.

Points positifs: The property was neat and clean, and very well maintained. The hospitality was top notch and couldn’t have been better.

Points négatifs: The only thing that was a mild problem for us was the lack of air conditioning. The weather gets dry and hot sometimes in Zermatt, and sleeping without an AC can be really hard.

Points positifs: Our stay here was enjoyable. Brigette and her daughter are really nice. She picked us up at the train station and gave us a ride back when we leave. The apartmen we stayed in was huge with 2 bathrooms, 1 bathtub and 1 shower. You can see the matterhorn from the balcony and living room. The house is beautiful. Bus stop very close, less than a minute walk. 2 or 3 restaurants nearby, one you can even have it delivered to the apartmen.

Points négatifs: Location a little far from the main city. If you miss the last bus ( which is 7.34 pm ) you either have to walk uphill (15 minutes, maybe?? Still walkable, though) or take a taxi ( expensive, but things tend to be expensive in switzerland := ) If you enjoy walking this should be no problem. The surrounding is great, you can see beautiful tradisional switzerland houses along the way. It's beautiful and will give you a peaceful mind :)

Points positifs: Great view, spacious rooms and very modern modernities. Deborah was very kind and even arranged for stuff we forgot in our room to be brought down to the train station. Property is a bit of a hike from the village but view of Matterhorn made up for it. Bus stop was very convenient so in general not a problem

Points négatifs: The en-suite bathroom was a little strange, with no shower and a shower curtain for a door. The other bathroom was perfectly fine, though.

Points positifs: L’attention de nos hôtes pour notre bien-être, la taille de l’appartement, le confort de la literie, l’association du moderne et du vieux bois, très belles finitions, l’ambiance chaleureuse et accueillante, le calme et la vue magnifique sur le Cervin. On aurait volontiers prolonger notre séjour, nous reviendrons sans hésiter!

Points positifs: Merveilleux séjour dans un magnifique endroit. Nos amis québécois ont capoté et nous nous avons été sous le charme de l endroit. Bravo et merci

Points positifs: Clean & very good View good breakfast The owner very nice we will certainly come again

Points négatifs: none

Points positifs: The apartment was stunning with an amazing view of the Matterhorn and wonderful amenities. Very friendly and welcoming staff. Delicious breakfast included.

Points négatifs: We loved everything!

Points positifs: Amazing views, super comfortable extra large apartment, and very friendly people. Great breakfast as well.

Points positifs: Every thing is clean and new and comfortable and nice balcony with a nice view it’s my dream apartment and I find it

Points négatifs: I should pay for the bus every time I recommend to do a card for free bus

Points positifs: Modern, spacious, great views of the Matterhorn, well equipped, perfect for the family. Great host, very helpful, responsive and friendly.

Points positifs: Hotel is exactly as seen on photos. There is bus stop just within 1 mins walk to the main street. Hotel arranged pick up and drop of to/from the train station when we communicate time of arrival. The apartment with Matterhorn view which is beautiful. Comfortable, quiet and great value. Definitely will stay here again!!!

Points positifs: Très bel hôtel avec du personnels charmants. Nous avons trouvé une très belle adresse et ne manquerons pas d y retourner

Points positifs: Very modern and relax hotel near the center and station. For transportation between station and hotel for arrival and departure , it is possible to have shuttle car helping take the heavy luggage.

Points négatifs: It would be more grateful if the refrigerator is equipped at the room to make ice pack not melt the chocolates to home and bring cold water to outside for sightseeing.

Points positifs: The view of matterhorn from the hotel is very nice. The room is very big (2 bedroom) I got kitchen that have everything and easy to cook. bedroom , bathroom and living room are very big. Very comfortable

Points négatifs: Only one thing I didn't like is the bell that wake me up and ring every 15 mins

Points positifs: A fantastic boutique hotel right in the heart of Zermatt. The room was spacious, with beautiful and functional decor and with a balcony overlooking the Matterhorn. Breakfast was delicious with high-quality food. The staff is extremely professional and kind, without exceptions. It was definitely a perfect stay!

Points négatifs: Nothing.

Points positifs: The two young staff members Rafael and a young woman were very very nice and welcoming. Rafael can make a great gin and tonic. The housekeeping staff were very kind. The decor. The central location. The lovely toiletries. The bathroom. The lights.

Points négatifs: The truly AWFUL 'welcome'. We arrived 18 minutes early to ask for an early check-in as one of us was feeling quite ill. We were told 'No... go and look at the museum and come back'. We sat in the foyer for 18 minutes and were then ..magically.. allowed to our room where our bags were waiting for us. We were appalled by this. Rude and thoughtless behavoour by someone on the hospitality business.. but then again, we guess 'rules are rules'. The lack of a fridge in the rooms. Those horrible coffee machines which we just can't get the hang of. The price was quite high.

Points positifs: unbelievable location

Points négatifs: nothing to say - everything perfect

Points positifs: Great views and super helpful staff

Points positifs: Great location, lovely design and friendly staff.

Points négatifs: We did not like the open plan bathroom and would not have booked if we’d known that as bathroom privacy is important to us.

Points positifs: Very friendly staff and a clean room with nice mountain view. Very comfortable to stay.

Points négatifs: Nothing.

Points positifs: l'accueil amical à notre arrivée, la qualité de la décoration, la propreté dans tout l'immeuble, la sympathie du personnel, la chambre dans son ensemble, le SPA et les boissons à disposition, le petit déjeuner copieux, l'emplacement de l'hôtel

Points négatifs: Rien à signaler, tout a été parfait du début à la fin de notre séjour

Points positifs: location

Points positifs: Très bien localisé, très propre et confortable, personnel très serviable et sympathique

Points positifs: Perfection

Points négatifs: All were perfect

Points positifs: cosmetics in bathroom was amazing! in the room was even branded candle that we light and it was such a romance! everything is thought out to the smallest detail! even type of press in the room like books and magazines, so stilish and classy! love it

Points positifs: Everything!

Points négatifs: Nothing.

Points positifs: Very spacious room in chalet with Matterhorn view, even from the whirlpool

Points négatifs: Location is perfect for winter tourism but a bit less convenient in summer

Points positifs: Tout est très bien et le personnel très gentil

Points positifs: Almost everything was perfect. We enjoyed a great view of the Matterhorn from the room. Breakfast includes a large variety of menus that are fresh and delicious.

Points négatifs: Nothing. But a tree in the front may become a bit of problem in the future as it grows.

Points positifs: Everything. Staff was very kind, room was perfect, bathroom in our room was amazing, terrace and the view from our room was breathtaking. Every detail in this hotel is amazing. Everything has their sign and brand. This is little things that makes big differences. We where with our child. They bring him everyday some chocolates, lollipops etc. Breakfast is like in the best restaurants. I enjoyed every moment. We also went to spa in our chalet. It was also amazing.

Points négatifs: Everything was just perfect. I can not say anything bad about this amazing hotel.

Points positifs: Just the best ! Great place view and room. The food was delicious. And so was the daily breakfast. Highly recommended. 10 all the way.

Points positifs: Le personnel, la propreté, la restauration

Points négatifs: Le matelas

Points positifs: Absolutely superb in every way. Staff were excellent and very helpful. Breakfast is not to be missed - a great selection of high quality products and menu items.

Points négatifs: Nothing

Points positifs: The staff at this hotel were so kind and helpful, the service is 10/10. Stunning views, amazing food and facilities. I highly recommend!

Points positifs: Everything was just perfect.

Points négatifs: Nothing

Points positifs: The focus is unusual - and all the better for it! Our suite looked directly at the Matterhorn; just beautiful. But its the design of the hotel that is striking - from chandeliers comprised of sundae dishes and skulls over the pool (!) to a bedroom enclosed by glass walls inside the main room, itself with floor to ceiling glass walls. Even the entry to the hotel is fun - under a tunnel to come up in a lift to reception - 'glass'-walled lift of course, oh and 'glass' stairs too! Staff super friendly and helpful, fabulous breakfast, good spa and pool area...

Points positifs: The service was fantastic and very helpful. Hotel rooms are funky design and we loved them. Awesome views of the Matterhorn rom our room too. Would happily stay here again.

Points positifs: Great location. Rooms were impeccable. Great value for what you get (but I stayed in off-season). Enjoyed my stay.

Points négatifs: Construction next door made the room a little noisy in the morning. Since all of the walls were glass, I had to draw the curtains or the construction workers would see me bathing.

Points positifs: I’m a designer myself - and the decor and furnishings were super chic yet functional. The service was impeccable - every detail accounted for. The view of the Matterhorn from the castor suite was tops!

Points négatifs: Not a thing.

Points positifs: La piscine intérieure/extérieure, le personnel, le petit déjeuner très complet

Points négatifs: Nous avions pris une chambre avec vue sur le mont cervin, ce qui n’est pas dit et pas sur les photos est qu’il y a en fait un énorme Pilone de téléphérique juste devant l’hôtel ce qui gâche la vue et qui amene pas mal de bruit dès qu’on ouvre les fenêtres Le téléphérique est photoshoppe sur les photos c’est donc de la publicité mensongère la vue parfaite Un peu dommage pour un établissement 4 étoiles qui est très cher Voir la photo

Points positifs: The staff were so friendly and accommadating.

Points positifs: Good view & nice design of the room.

Points négatifs: When closed the door, a little bit hot. Better to prepare a fan in the room for use if necessary. Also, the pillow is too low for me.

Points positifs: The view is gorgeous! The hotel is a work of Art.

Points positifs: Le style moderne et atypique de l'hôtel. Le confort et la vue magnifique de ma chambre avec balcon. Les services et amenities offerts (accès au spa, snacks gratuits) et le personnel très sympatique et accueillant.

Points négatifs: Avoir oublié mon maillot de bain pour profiter du spa (j'ai dû en acheter un sur place)

Points négatifs: View is partially blocked

Points positifs: Hotel avec un vrai style ! Chambre lumineuse et très belle vue sur le Cervin. Le Spa est top. Séjour parfait.

Points négatifs: Rien !

Points positifs: View is so cool, Staff very nice ,The room is new and clean.

Points négatifs: Nothing

Points positifs: Amazing view, excellent breakfast, very cozy

Points positifs: Location perfect. Breathtaking views from our spacious room, including verandah, both doors and windows open to catch the fresh air. Staff in particular Sandra were so obliging. Transport no issue. Breakfast so fresh, light and delicious. Gorgeous outdoors to relax and inside lounge too.

Points négatifs: Nothing, faultless. Just not enough time to enjoy it all.

Points positifs: Great view from balcony with good services!

Points positifs: La vue sur le cervin et le calme

Points négatifs: Rien

Points positifs: The view is fantastic. Room is clean. The hotel is beautifullly designed and built. Restaurant is nice. View of Matterhorn is unforgetable. Staff and host are nice and very helpful.

Points négatifs: The mattress and pillow are a bit too soft.

Points positifs: We had an awesome time in Zermatt and would definitely want to come back and stay in Hotel Welschen again! The view from our balcony was amazing, and we could see Matterhorn from our bed. The staff was friendly and helpful, and the location was great too, only 10mins walk from Zermatt train station, 3mins away from tram up to Sunnegga.

Points positifs: La gentillesse des propriétaires et le professionnalisme du personnel

Points négatifs: On a out aimé tout était parfait

Points positifs: A proper alpine style chalet even though I think it’s advertised as a hotel. Very friendly staff. Very helpful when this dizzy blonde left her mobile charger at home! Superb views from the dining room. Comfortable bed & good sized room.

Points négatifs: There was a lounge area which we didn’t use but can imagine it’ll be cozy in winter. The only thing that I think they could do with having is a small bar albeit I think I saw that wine could be purchased?!

Points positifs: Our room with balcony and seating had an amazing view of the Matterhorn. Tea and coffee making facilities were provided in our room. Breakfast was very good with plenty of choice.

Points négatifs: Nothing.

Points positifs: Very friendly staff, good view of Matterhorn in restaurant and outside garden

Points négatifs: There is a sign of entrance in the bottom of the hotel where there is a lift to the reception, but the sign was not obvious.

Points positifs: Very helpful staff. Nice view in front of hotel. Value of money.

Points négatifs: Walking distance from main station but a little up hill.

Points positifs: This hotel is perpect

Points positifs: Everything

Points positifs: Lovely hotel, restaurant and pool/spa. Free transfer from train station. Nothing was too much trouble for any of the staff. Best hotel experience we've ever had!

Points négatifs: My wallet was stolen out of our room

Points positifs: Lovely room

Points négatifs: Staff needs some training

Points positifs: We loved this hotel. It was cozy and charming. The breakfasts were amazing. Everyone was so friendly and so helpful. They rented mountain bikes for us and recommended restaurants. The owner/manager was always around to see how we were doing. We will definitely stay here again.

Points négatifs: Nothing

Points positifs: Very friendly. Contacted before we arrived and offered a pickup which we really appreciated. Great breakfast. Rooms lovely and well thought out

Points positifs: The Julen family - Paul-Marc and Cindy were wonderful, warm hosts. And everyone was helpful and accommodating. We we had a group of 8 people. They set the table every morning for our family for our amazing breakfast. We had help setting up our bike ride, our travel and restaurants around town, and Cindy welcomed us personally to the Alpenhof restaurant for a wonderful dinner. It was like staying with old friends. I've stayed in the Daniela and it really doesn't matter at which property you stay, you get the same treatment. The personal touches were really appreciated. Thanks, Julen family!!!

Points négatifs: I can't think of a single thing.

Points positifs: Cet hôtel c'est juste la perfection ! Ce n'était pas notre premier séjour. On se sent comme à la maison. Pratiquement tout est fait maison. Le personnel est adorable, l'emplacement très bien. Bref, on n'a pas fini d'y retourner !

Points positifs: Service impeccable et la gentillesse du personnel.

Points positifs: Le petit déjeuner extraordinaire !! Tout le personnel est très sympathique, on se sent vraiment accueilli et choyé dans cet hôtel.

Points positifs: L'accueil est personnalisé et très chaleureux! Le buffet du petit déjeuner est très généreux et de grande qualité ! Le personnel est souriant et très professionnel. Le restaurant est à la hauteur de leur belle image!

Points positifs: best room view for Matterhorn with balcony

Points positifs: The location The service The staffs

Points négatifs: There is no ACs

Points positifs: Loved the apartment, the outside decks, the breakfast in the apartment, and the spa area. A lovely place to stay!

Points positifs: Beautifully presented, all amenities were of an excellent standard. Breakfast served in the apartment was extra special.

Points positifs: Excellent property I just loved it . The hot tub was amazing the whole family enjoyed it The 2 bedroom apartment is just like home. Breakfast was amazing the people were very hospitable 5 star category service Thanks a lot we had a great time Bharat

Points négatifs: Not thing

Points positifs: We have been in other very good hotels in Zermatt but in La Vue we felt like in our dreamed alpine home. It was that comfortable that some says you just want to spend the day at home by the chimney. I have no words to describe the views from any of the rooms of the apartment. You have much more space and privacy that in a hotel and service is just as in a 5 star hotel. All the staff was very resolutive and helpful to our requirements. They served us a wonderful and big breakfast every morning. Some days for dinner we ordered food from a menu and the dinner was served in our apartment. The food was good and for us was very convenient with little children after having spent the whole day skiing they were tired to go for a restaurant. The spa has also very nice views and the water is at perfect temperature. We are just waiting forward our next visit to la Vue.

Points positifs: Amazing entrance tunnel before arriving the reception, staff is very nice, friendly and helpful; especially Ms Anja. Remember to bring along the swimming suit.

Points négatifs: All good

Points positifs: Everything

Points négatifs: Nothing

Points positifs: Everything was perfect. Lovely staff. Clean spacious rooms

Points négatifs: Little bit expensive

Points positifs: Very luxurious apartment with a stylish tunnel in the entrance. Remember not to get off the hotel vehicle when you see the door st the entrance.

Points positifs: Le logement, petit déjeuner et sa situation.

Points négatifs: Rien

Points positifs: Le petit déjeuner incroyable et la vue le confort déco très cosy grand balcon spa très sympa

Points négatifs: la dureté du lit

Points positifs: Excellent location. Astonishing breakfast. ~12min walk to both the station of the train or to the sky train station.

Points négatifs: Remember to bring converter - there’s no direct USB charger for phones.

Points positifs: Un bel emplacement sur les hauteur avec bel vu sur le Cervin. Accueil très charmant. Petit hôtel très cosy et touche personel.

Points négatifs: Tout était parfait!

Points positifs: Family room for four with view of the Matterhorn was a gem! It was a little walk up the hill but not a big deal unless you have tons of luggage. Breakfast was wonderful!

Points positifs: Views

Points négatifs: They did not inform us that they serve dinner and order was by 4pm on the day! They did not change our towels in the room They provided a kettle and cups in this upgraded Matterhorn style Room which we paid a premium for and they didn’t even put coffee sachet in our room or milk! The breakfast was very very limited!

Points positifs: Literally, everything! We love every moment we spent there, and we love everything about it. It's become one of the two hotels we want to keep them to ourselves. First, the family. Yes, they work as a family! The replies before arrival were always prompt and welcoming. If you check their own homepage, you can't wait to meet them. Upon arrival, they provided every information we needed, and were always there to help us. Then, the location & hence, the view. The location is great as in it's up on the top of the hill, so we got a very very very amazing view of the town with Matterhorn at the background. Our room had a fabulous view which enabled us to appreciate Matterhorn 24 hours. And the room was way better than it appears on those great photos you see on the web. Finally, cleanness, comfort, and the feeling of calm. They crafted all the furniture, so every piece was uniquely designed. The smell of wood immediately calms and relaxes you. And more importantly, feel free to walk around the room with your bare foot. You won't find dust! What else could you ask for!

Points négatifs: NOTHING!

Points positifs: Beautiful view of the Matterhorn. Not all rooms do but the dining area does and the patio. Our room did as well from the outdoor patio. Breakfast was very nice and plenty of food to eat. We took a hiking path not far from the hotel. The hotel was away from the hustle and bustle of the main streets.

Points négatifs: It’s a toss up. It’s a bit of a walk from the train station and the main village. We didn’t realize that a taxi is included with a 2 night stay or more which would have been great bringing our bags to the hotel. Instead we carried them up the hill. Beside that, if you want to be in the main village area this hotel is further from that. If you like the quiet and a great view of the Matterhorn, this is a great place!

Points positifs: Breakfast was delicious and timely Accommodations were beautiful Communication was efficient and easy

Points négatifs: None

Points positifs: View

Points négatifs: Too fare from train station. I have to walk some time

Points positifs: Friendly welcoming great breakfast and view

Points positifs: Friendly staff willing to go the extra mile.

Points positifs: Such a beautiful place to stay, the breakfast is brilliant and great coffee too! The view from the room was just stunning.

Points positifs: Nice breakfast, very friendly staff and excellent view of the Matterhorn.

Points négatifs: Up in half way of the mountain, a little bit tired every night when going back to the hotel.

Points positifs: Accueil chaleureux, on se sent a la maison. La déco et le cadre est magnifique, propre, cosi. Les chambres sont top bref, qu'une envie c'est d'y retourner.

Points positifs: What was truly amazing was the feeling I had spending the night almost alone on the mountain top with the higher mountain tops surrounding us as sentinels from the rest of the world. At breakfast the next morning the first train load of passengers came by the windows of the restaurant and I felt invaded. How selfish of me to not want to share my mountain top retreat. The small group of guests from all over the world that spent dinner and breakfast with us added to the specialness to the experience. It was a visit to another world with a small group of wonderers

Points négatifs: I came with the hope to photograph the stars at 10000 feet and found a cloudy night however, the night started off with the most amazing sunsets. The clouds and sun kept changing giving everyone the chance to claim the best photo.

Points positifs: the one and only, 3100! everything about the hotel from location to staff was excellent!

Points négatifs: Not a thing.

Points positifs: The place is out of this world. I’ll never forget it, ever. I can’t stress how amazing it is up there

Points positifs: We were very lucky to be staying at the only room with the balcony and it was a huge balcony! We booked 2 rooms and the other room had the glacier & Mountain View. Matterhorn best viewed during sunrise during our stay as compared to sunset. It was amazing to be able to view the sunrise & sunset at the comfort of your own room. The rooms were rather expensive but I guess the view makes up for it. Like all peaks, always highly recommended to stay overnight to see the mountains during the beautiful sunrise & sunset.

Points négatifs: Dinner was very disappointing, however the salad was delicious. Shops on site closes early during summer as well. We have stayed at other peaks before and they fared better. It was very expensive to go up & it would be appreciated if there was some sort of discount made available for hotel guests. The receptionist seems to be overworked & flooded when we were checking out at 11am. The hotel management could consider putting up a signage at the hotel entrance to show that it is a hotel reception so that visitors to Gornergrat won’t keep asking the hotel receptionist questions.

Points positifs: Good and quick services

Points positifs: It was a surprisingly easy and short walk from the Gornergrat train station to hotel. Warm reception by the hotel staff and manager personally took our luggage and directed us to the room. The room was spacious and very comfortable being high on the mountains and best of all it has great views of the Monte Rosa Massif and glaciers. The dinner / breakfast and services were of good quality. We particularly liked the salad and food bars, many delicious selections. All in all, everything was great and we enjoyed every minute of our stay and felt it was of good value for the money considering the great services and quality of the hotel and its excellent access to the surrounding beautiful mountains and trails.

Points négatifs: Nothing

Points positifs: L'emplacement et la qualité de l'accueil

Points négatifs: Rien

Points positifs: The view unparalleled. Staff fantastic!!

Points positifs: The view, the view, the view. It's all about the view. The staff is very patient and with good service.

Points positifs: J ai tout apprécié, tout est parfait! Le souper était bon, le déjeuner était super varié!

Points négatifs: Rien

Points positifs: Everything - room, scene, food, location, service, etc. Nothing can be criticized. Really.

Points négatifs: If you want to be picky, there is no other traffic except trains going and leaving there. We needed to catch the earliest train to leave the hotel and we haven't finished the great breakfast. Talking about breakfast, somebody commented the breakfast is not great. It seems not offering much but there is a menu for extra dishes which they cook it only after you order - those are insanely good. Also, Matterhorn looks different from Zermatt (ground level). That being said, in June, not much sunlight is shining on the mountain in the evening and you probably can't take the iconic photo around the hotel. Morning is very good though.

Points positifs: Excellent location and view

Points négatifs: It will be better to have multiple pass for customer because travelling up and down the hotel costs a lot

Points positifs: Le buffet du petit-déjeuner est magnifique: il y a du choix et le personnel et très agréable.

Points négatifs: La chambre pourrait être modernisée au niveau de son style.

Points positifs: Swimming pool was good. You only need a swimming suit and one coin for coin locker. Breakfast was good. There are asian food corner and fresh orange juice was sweet. I enjoyed Matterhorn from the room. Of course the view from the bridge is better than the view from the room. But still it was enjoyable to see the Matterhorn from the room. I stayed triple room with my two children. We were four but the space was big enough and there were two bathrooms. Kitchen in the room helped us. You can also use oven. They offered one extra meal for my youngest boy. We enjoyed welcoming apples before the elevator.

Points négatifs: Room and the bathroom were clean and beds were comfortable but there was smell in the whole room . It looks like food smell . Soon we were used to it. But we were not happy at all. Supermarket is near from the hotel but they close at 8 o’clock.

Points positifs: petit-déjeuner copieux et très varié. espace ''solebad'' très bien

Points positifs: Clean, good location, good breakfast, friendly service , larger rooms, close to the grocery store.

Points négatifs: Rooms need some remodeling.

Points positifs: Emplacement idéal, près du centre. Accueil chaleureux et personnalisé. Notre chambre était spacieuse et très bien équipée (il y avait même une petite cuisine). L'espace wellness est juste magnifique, avec une piscine d'eau à 34 degrés, légèrement salée, avec jets et bulles, un sauna et un hammam ainsi qu'une belle zone de repos. Le déjeuner est royal ! Très bonne adresse, nous y retournerons !

Points négatifs: Il y a un immeuble en construction juste derrière l'hôtel. Donc pour la grasse matinée, c'est compromis en semaine pour les chambres côté chantier ;-).

Points positifs: Kind staffs and clear hotel. It locates near the station. I stayed really good. Thank you.

Points négatifs: Nothing

Points positifs: loved the breakfast, plenty of variety, the breakfast room itself was lovely. Reception staff member, Paula I think from memory, was very helpful and thorough at check-in giving us plenty of information on activities. We had a balcony where we ate our evening meal which was pleasant and relaxing, watching and listening to life going on below us in Zermatt. Our room was quite spacious with dining table/chairs. Kitchenette was handy for simple meal preparation. Appreciated the pull-out small clothes line over the bath/shower. Very comfortable and clean. Of course would have loved aircon as we were caught in the unexpected summer heatwave, but it is not often that we found aircon in Switzerland, in fact once only that we managed an airconditioned hotel, and we had 19 days of very hot weather in June/July.

Points positifs: Yves et moi avons passé deux jours dans cet établissement et nous avons été si agréablement surpris. L’accueil était très chaleureux, le personnel souriant. Nous avons eu la chance d’arriver le 1er août et tous ceux presents à l’hôtel ont été invités à une soirée inoubliable sur la terrasse de l’établissement à partager une raclette et déguster d’excellents vins dans la joie et bonne humeur de nos hôtes. La chambre était tres propre et bien aménagée avec un coin cuisine et un balcon. Le petit déjeuner était excellent. L’espace bien être était magique avec sa piscine, son hammam et son sauna. Nous recommandons cet établissement à tous ceux qui souhaiteraient visiter Zermatt, Matterhorn et Gornergrat. Nous reviendrons très certainement!

Points négatifs: Tout était parfait.

Points positifs: staffs and services are very nice.

Points positifs: We enjoyed our stay. No problems.

Points positifs: This is a very pleasant experience for staying here. Especially the clerks at the reception, named Kristina, who is not only beautiful but also patient. We know nothing about the route for our travel in Zermatt. Kristina help us do the plan and solve all our problem. When we asked to leave the luggage in the hotel and fetched it the day after tomorrow, she gave us the satisfying answer. Also breakfast here is wonderful. Asia food, rice is a surprise. The service and the food both gave us deep impression. What a nice trip here.

Points positifs: Every thing perfect. Amazing view. Very good breakfast and SPA.

Points positifs: Restaurant was very good. Staff very helpful .

Points négatifs: Location a bit too far from centre.

Points positifs: Hotel facilities and amenities were amazing. We only wished we could have stayed another night to really enjoy the spa facilities more. Lots of little touches in the room (e.g. fruits on arrival, kids shampoo/body wash, backpack you can borrow or buy if you need one, amazingly stocked complimentary mini-bar not just with still/sparkling water but with beer and sodas). I will definitely be staying here again next time I visit Zermatt

Points négatifs: Being guests at the hotel, restaurant staff were not very friendly towards us (they knew were staying in the hotel since they asked our room number).

Points positifs: La chambre grande, confortable avec une belle vue sur le Cervin.

Points négatifs: C est dommage qu'au restaurant la personne qui s est occupé de notre table ne parlait pas un mot de français. Elle venait aussi trop souvent nous servir à boire et nous demander si ça allait, j ai eu l impression d être dérangé durant notre tête à tête.

Points positifs: Excellent place with excellent view on the Matterhorn and lovely view on the river, Resturant and atmosphere is fantastic

Points négatifs: Expensive rooms

Points positifs: Everything from the hotel accommodations to the staff! Weour favorite was the guided bike trip up to see the sheep. We felt at home each and every day! Our only complaint was that our trip was too short!!!

Points négatifs: Our stay wasn’t long enough :)

Points positifs: Accueil super, cadre grandiose, petit déjeuner au top, personnel au petit soin, un vrai moment de détente et de plaisir. A conseiller : les e-bike en location à l'hôtel pour monter haut sans (trop) d'effort.

Points négatifs: Attention aux prix des remontées en été, très chères mais rien à voir avec l'hôtel.

Points positifs: La situation de l hôtel, le personnel, le fumoir, le petit-déjeuner.

Points négatifs: Le seul petit bémol est le balcon qui est moins luxueux que le reste de l hôtel, les peaux de moutons étaient vieilles et sales pas digne d’un 4 étoile. La Spa mériterait un bon coup de rafraîchissement (hammam et piscine).

Points positifs: L'accueil, le confort les repas

Points négatifs: Rien

Points positifs: Location was central and from our room we had a good view of the Matterhorn. Dinner was excellent but portions were a tad small. Breakfast choices extensive and of good quality. Staff were professional and helpful and always courteous. Nice shop on site too.

Points négatifs: Upmarket hotel, reflected in the price.

Points positifs: La gentillesse du personnel, la décoration de l'hôtel et de la chambre, le spa, l'emplacement idéal, la qualité des repas. Vraiment un fantastique week-end.

Points positifs: Very good location. Friendly and attentive Staff, Good food. The only breakfast buffet I know that serves champagne.

Points positifs: Staff were friendly and helpful. Location was good. Near to the train station. And the icing on the cake is the view of the matterhorn from the room on a clear day!

Points négatifs: Nothing in particular.