Réservez une voiture de location chez Dollar à Houston

Points positifs : Honestly, I can’t think of anything that I liked

Points négatifs : The terms and conditions

Points positifs : Clean car, symbols drop off

Points négatifs : 2+ hrs wait to pick up car at airport terminal, with just one staffer who was doing her best. Dollar, should really get more ppl and booths open. When asked, staffer mentioned this is a routine wait time, not due to some issue.

Points positifs : The car

Points négatifs : The time to pick up the car in the counter .. several delays because just one person was in charge to receive more than 200 people

Points positifs : Car was ok, price ok

Points négatifs : There was 1 hour 45 minute wait in line at IAH. Only 2 to 3 agents for more than 200 customers. Inexcusable!!!

Points négatifs : The problem is that at arrival at Houston's car rental center, the waiting line was approx 30 or 40 people long, and they only had 2 open desks for attending customers (out of approx 10 postions). If I had made the line, I would have needed to wait for 2 hours or more. I had to rent a car from a competior. At least, after complaining by phone, I am supposedly going to get reimbursed. Hopefully!!!

Points négatifs : It was the worst rental car experience of my life. First I had to wait 2 hours in line to get a car, then a rude Dollar service guy tried to charged me $262 for car insurance, whereas I booked $40 for car insurance through Kayak. He told me that Kayak insurance prices are not final!!!! I was so tired and he was very rude to me. Why the Kayak proposed insurance prices are not final, why did they change that by a big number when I went to pick up the car?

Points négatifs : I really feel cheated by the person at the counter, I force myself to buy all the insurance, assistance and tolls. If he did not accept, he said to give the car to other people, because DOLLAR did not have cars and was borrowing from HERTZ, after a long trip, what one wants the most is to go to the hotel, I think almost 200 dollars more for the possibility of being able to have the car on time and not wait more than 3 hours as he said

Points négatifs : Very long wait to pick up car. And the passenger head rest in the front seat was missing.

Points positifs : Drove 2 hours to puck up car . When I arrived there was no car available. Plus had called that morning to verify that I would have a car when I arrived at 5pm to pick it and agent said because I reserved thought Kayak it happens often .but the funny thing is a talked to a Dollar agent in the morning

Points positifs : Not much.

Points négatifs : The staff was not helpful, the location is remote and additional charges exceeded the rental fee paid to Kayak

Points positifs : agent respectful in a very hectic enviornment

Points négatifs : clear communication

Points positifs : one drop off location in whole city. Misleading pay info. I paid nearly twice of what I thought I'm renting for. Kayak charge when booking. Dollar takes another when picking up.I didn't understand which money goes where.

Points négatifs : clear payment info.