Points négatifs : No one was there with no advanced warning. Sign pointed to Budget. No one was there, so we went to Avis where the woman hated her jobs she literally did not smile one time. When we had questions, she just pointed to signs.
Points négatifs : Pickup was not easy and hard to navigate through. Additionally, I brought back the car a full day early and was not issued a refund because I pre-paid. Terrible customer service and business model. They kept my money even though I brought it back a full day earlier? That’s awful. I will absolutely not ever use them again
Points positifs : The Payless booth was closed in Houston, so I had to go to the Avis booth to pick up my car. Also, I flew into Bush Intercontinental airport and had scheduled my pick up at that airport; however, I was booked to fly into Hobby airport instead......of which I did not want to do. Why would I rent a car at Hobby when I was flying in to Intercontinenal????? I specifically put in Intercontinental airport in my "search" for a rental car. Avis charged me $171.77 for renting at their airport instead. Please try to help me get that refunded to me. I contacted Payless and have a case # 34321114 but have not heard from them. Thank you for your help.....Carla Higgins. My email is email@example.com.
Points négatifs : See above.
Points positifs : The pickup counter staff was very friendly and was trying to help us find the best deal which was most appreciated. But when I asked about getting a car that had Apple play in it she spent over 1/2 hour talking with others and looking for a car. Once she found me, as I was signing the paperwork she said, and you’re ok with paying $5 more per day, right? Well, no I absolutely was not. It then took another 10 minutes or so for her to get a different car, which as it turned out had Apple play in it. That car unfortunately had a distinct cigarette smoke odor but having spent so much time at the counter, I didn’t go back in to complain.
And then the mayhem of the corona virus hit the country and we decided to return home early and to return the car to a different location than originally planned. I was appalled to learn we would be charged $75 for the change fee. I was not happy about that and will never use Payless again.
Points négatifs : See above comments as I put everything in there.
Points positifs : The staff were kind.
Points négatifs : The car was dirty.
Points positifs : I liked nothing. The worse company. Payless is a scam. I have been renting from other companies for years and this is the first time I used Payless. It was miserable experience.
Points positifs : I did not like anything
Points négatifs : Everything
Points positifs : Awesome car
Points positifs : I got another car hassle free
Points négatifs : The first car had the transmission go out.
Points négatifs : time wasted finding car with closed passenger side sideview mirror, no attendant found, which was parked under Budget sign.
Points positifs : I had to call multiple times to call center who could not give me info as to where to find the shuttle. Turns out there was no shuttle it was a van and there was no signage I had to ask another company’s driver. The only nice thing was the kid at the counter who knew I was flustered getting there.
Points négatifs : I got my flight moved up and showed up at 9 am Sunday morning to find they didn’t open til 10. I called main line. Said nothing they could do has to wait til they opened but that was after my flight. In tears budget guy shows up at 9 am to tell me I could return at Avis. Why didnt Payless tell me???
Points positifs : Nothing
Points négatifs : They didn’t have any cars when I arrived for my reservation. I waited for them to get one back from the car wash and it was dirty and an old truck, not the SUV that I had reserved. The lady at the desk was not helpful or apologetic. Terrible experience, ended up leaving and using uber to get around.
Intermédiaire (Ford Escape ou similaire) est la catégorie de voiture la plus réservée chez Payless à Houston.
Payless possède 2 succursales à Houston. Consultez notre carte des succursales Payless pour trouver celle qui vous convient le mieux.