Points négatifs : They didn't have the car I requested. They did not try to find a replacement or help me find one. All they did is suggest i take an Uber to the airport since they have a bigger fleet there.
Points négatifs : When we had a car problem it took 2.5 hours and 6 employees on six different calls, 2 different locations because we were sent to one that he no cars- all to get a new rental car. Very frustrating.
Points négatifs : The only thing was the drivers side floor mat was missing when I picked it up so I hope they don’t charge me for it when I get my bill
Points négatifs : First issued car smelled highly of cigarettes. Switched it out and the second car did too. The license plate and registration expired during my trip. Also, Enterprise charged me an additional day rate for the rental which I will need to call to get corrected.
Points positifs : They're always prepared and super professional, and they have a super easy system for dealing with toll roads
Points négatifs : Friendly staff. Process was very easy and quick
Points positifs : Fair value for money
Points négatifs : The pickup location had closed down and no one informed me. I went to the alternate location which was posted on a sign on their closed door. That location said my booking was with a third hire location. When I eventually received a vehicle it was used previously by a heavy smoker. The residual of our was so strong it infiltrated by clothes. I am not a smoker. Overall a very poor experience
Points positifs : Decent weekly rate.
Points négatifs : I asked the staff if I didn't need the car I rented for a whole week would I be able to be refunded any money. After that staff turned rude to me & was not helpful at all.
Points positifs : Not any fault of Enterprise, but the car rental facility at IAH is vast and confusing for many people.
Points positifs : The air conditioning was very nice on such a warm day.
Points négatifs : I could not get the car because I didn't have a physical credit card. My replacement card is in the mail but apparently they have to have the card to swipe. My virtual card was not acceptable.
Points positifs : Helpful/friendly customer service
Points négatifs : Car was not ready on time like it was supposed to be. This is my second rental in two weeks and there was a problem the first time and now another problem. I will not be coming back after this time...you are costing me money by delaying me!!
Points positifs : Staff were very helpful and knowledgeable and were able to answer all of my questions.
Intermédiaire (Ford Escape ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Houston.
Enterprise possède 48 succursales à Houston. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.