Avis des clients
Note globale
7,8
Bien
Basé sur 318 avis
Note générale
7,9
Embarquement
7,9
Confort
7,6
Équipage
8,4
Divertissements
7,7
Restauration
7,7
Passer directement au contenu principal
Infos Edelweiss Air
| Code IATA | WK |
|---|---|
| Itinéraires | 132 |
| Itinéraire le plus populaire | Aéroport Intl de Larnaca à Aéroport international de Zurich |
| Aéroports desservis | 67 |
| Aéroport le plus populaire | Aéroport international de Zurich |
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,3
Points négatifs : Catering from San José is no good solution.
avis de
-
8,6
Points positifs : Friendly cree..!!
Points négatifs : No delay...!!!
avis de
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6,0
Points positifs : Crew were great
Points négatifs : Not to be delayed, both of my flights were delayed
avis de
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4,0
Points négatifs : Seats are terribly small and not much room for legs
avis de
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4,3
Points positifs : The crew were pleasant. The plane was clean. The food was fine, as far as airplane food goes. Chocolates were a nice touch.
Points négatifs : We were delayed by hours; just before boarding offered voucher for free bottle of water...? Later found out it was supposed to be a meal voucher (hours late in leaving). Too late to use, by then. No soap in WC - flight attendant said she could not replace it. Very limited entertainment options.
avis de
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8,0
Points positifs : Food, service
avis de
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3,0
Points positifs : The boarding people kept asking for a visa to Zurich. That was my transit country, why would I need a visa? They wasted 30 min!!!
avis de
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10,0
Points positifs : Everything was great. Will fly again!
avis de
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10,0
Points positifs : Very comfortable, spacious seating & friendly, attentive crew
avis de
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8,3
Points positifs : The crew was kind and attentive
Points négatifs : Leg room on my longest leg of the trip was not much and when the person in front of me leaned back their chair, my knees were touching the chair.
avis de
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8,0
Points positifs : Seats reclined more than many flights; good food and entertainment.
avis de
-
5,6
Points négatifs : Kids in the plane running around and crying/screaming for 8hours straight on a 12 hours flight and absolutely no intervention of the stewards.
avis de
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9,3
Points positifs : Excellent food, clean plane
Points négatifs : Should have received flight confirmation and online check in a day before flight. Didn't receive anything, also there no explanation about baggage allowance and fees.
avis de
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2,0
Points positifs : They cancel my flight
Points négatifs : Nothing not using anymore
avis de
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10,0
Points positifs : Seat was comfortable, food was very good.
avis de
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8,0
Points positifs : The service
Points négatifs : The attitude and the costumer service
avis de
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0,0
Points négatifs : The ticket wasn't used; it went to waste because the infant I was supposed to courier became too ill to travel and the airline would not allow a change fee after you sent me to book the IDENTICAL FLIGHTS 2 weeks later and the entire fare went down the drain. I had to purchase the entire fare again. The lack of compassion on the part of both Kayak and Edelweiss/Swiss Air is beyond my comprehension at this time. I hope to never have to fly them again if I ever have a choice.
avis de
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5,6
Problème de billet déception
Points positifs : Sourire de personnel malgré leur logistique défaillante
Points négatifs : Au Canarie ils n’ont pas été capable de donner tout les billets d’avions de mon trajet jusqu’à montreal, j’ai seulement eu le billet jusqu’à Zürich . Ça pris plus de 30 minute pour l’obtention de mon billet. Et le départ a eu lieu 15 minutes plus tard que prévu. Nous avions demandé billet coté allé et nous avons eu centre et hublo. Très déçu de la logistique de cette compagnie aérienne .
avis de
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8,0
Points positifs : Fast service
Points négatifs : No entertaoment
avis de
-
2,6
Very late flight
Points positifs : Flight was 2h15 Minutes late without any explanation
avis de
-
6,8
Points positifs : Young, enthusiastic crew worked hard to make this crowded flight an a good experience
avis de
-
10,0
Points négatifs : Everything
avis de
-
2,0
Last min flight change
Points positifs : N/a
Points négatifs : I purchased ticket for my mom with one stop and they cancel that flight and gave her alternative flight with 2 stops.Not cool since my mom is olderly woman and not able to change so many air crafts.
avis de
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2,0
Late flight, missed connection, lost luggage
Points négatifs : Everything
avis de
-
8,0
200+ connecting passengers
Points positifs : Good polite service in English as well as other languages
Points négatifs : Poor weather in Denver delayed takeoff. Maybe 200 ppl missed a connection, then stood for 2h in line to get rebooked.
avis de
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8,0
Points négatifs : Arm rest in coach are unable to go in full upright position making it impossible for small children to sleep in you lap
avis de
-
9,3
Good flight
Points positifs : Attentive crew, kept up to date with a (very minor) delay, comfy seats, cabin a good temperature, food was nice
avis de
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6,3
Points négatifs : Did not like their website. Could not login or even find my flight info. Wanted to get seat assignment earlier than they would allow.
avis de
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8,3
Points négatifs : I could not check in online. In fact, neither the Swiss Air nor Edelweiss web pages even listed a flight from Calgary to Zurich. This was very frustrating and worrying. I could neither get a boarding pass nor select a seat. Fortunately, everything at the airport was fine.
avis de
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7,6
Points négatifs : Turbulences
avis de
-
10,0
Great customer service
Points positifs : Great customer service, the crew was professional and courteous.
Points négatifs : I was not able to reserve my seat.
avis de
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4,0
TRAVEL BY AIR IS A NECESSARY EVIL
Points positifs : No other way to get there in 10 hours The on crew are very nice.
Points négatifs : Air travel is the most uncomfortable way to travel and airlines are working to make it worse ...according to news reports. On board: Cramped in too tight especially for a 10 hour flight. You have to be athletic to eat from the tray table. Though only 5ft 8in, I had no knee room, -especially when the person in front lowered his seat. Airport terminals inconvenient: Frankfurt AM and Zurich were lacking in people movers which made getting from one gate to the next a severe pain. I am not looking forward to traveling through either of these airports in the future... though others are just as bad.
avis de
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6,0
Points positifs : service was polite & good. meals seemed good quality - I had forgotten to order a special meal to accommodate my food allergies so I brought my own food and didn't actually eat on the plane, but it looked & smelled good!
Points négatifs : There were too many announcements, especially in the first few hours of the flight - constant interruptions, at one point the pilot came on and told us how much the plane weighed when we took off...... had to tell us in multiple languages, so it took a few minutes. Very cramped in economy class - I'm 5'6" - not so tall.... and when the seat in front of me reclined, it was touching my knees. For the whole 13+ hour flight it was ON my knees! It was uncomfortable and made it very hard to get in and out of my seat.
avis de
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10,0
Great airline
Points positifs : Great customer service!
avis de
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7,3
Points négatifs : The panic of a 50 minute layover was huge and there was no room for error. Everything else went smoothly!
avis de
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9,6
Very good experience
Points positifs : Traveling with kids is always uncertain but the crew were very friendly, the entertainment system was more than enough to keep them busy during the 12 hour flight
Points négatifs : Late boarding, ended up arriving 3 hours late.
avis de
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4,0
Return Flight to USA
Points positifs : For our return flight home from Cyprus, though we went on line to select our seats as we had been told, we were not allowed to do so. We were 5 passengers in my family and were put on the very last seats. When we asked at the airport in Zurich if we could be switched to different seats they told us that we had to pay a significant amount per person to do so. Therefore there were extra seats available. The people were also not the friendliest.
Points négatifs : My experience with Swiss Air was poor from the very start. I purchased 5 tickets for this trip for my family. Our flight from USA to Cyprus on July 13 was cancelled. We had to take an extra day off from work and leave on July 12. Our flight back home from Cyprus July 28, was changed to 5:00am from 11:25am. Therefore we had to get a taxi at 2:00am for the airport. Instead of trying to make it up to us by giving us at least good seats, they punished us further and gave us the worst seats possible. That showed no curtesy whatsoever. Very disappointed:( I thought Swiss Air had higher standards than that.
avis de
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10,0
Great service and easy travel!
Points positifs : Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!
Points négatifs : Traveling with a bike was a bit unclear. I paid $90 for traveling with my bike, which was fine, I just wish it was more clear leading up to it cause I thought it would be $75.
avis de
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2,0
Points positifs : Nothing...the flight was cancelled THAT MORNING
Points négatifs : Flight cancelled...not so nice
avis de
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6,6
Points positifs : Comfortable seats in economy
Points négatifs : Lost baggage on a simple nonstop flight and poor communication on status
avis de
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6,0
Points négatifs : Late take off. Delayed landing due to heavy air traffic around Zurich. Bus transfers to the terminal.
avis de
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7,0
Points positifs : All of the Cabin attendant have served with smile.
Points négatifs : I wanted to have coffee and tea service not only with tthe meal and also after the meal . More selection of Movies would be nice.
avis de
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9,0
Points négatifs : The airport was very crowded and no room to sit at our gate
avis de
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7,6
Nice airline with above average service
Points négatifs : Seats in economy could be more comfortable, especially for long haul flights. After my 7+ hour flight from Zurich to Boston, I was very sore.
avis de
-
9,6
great airline
Points positifs : excellent food and service. Very nice to have video monitors with many choices for entertainment. efficient boarding and off boarding.
Points négatifs : seats were not very comfortable but you can always upgrade
avis de
-
8,0
Good staff
Points positifs : Staff was very friendly. Food was quite good compared to food on other airlines. Interesting documentaries among entertainment. Headphones, pillows and blankets without additional charge. Pilot kept passengers informed about the delay.
Points négatifs : Seating is very tight just like with other carriers.
avis de
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10,0
Points positifs : It looked like the plane was very new. The seats were extremely comfortable, enough room for long legs, the back was well designed for comfort. the plane was very clean, the crew was absolutely great and they seemed to work well together. I was so surprised to have all that lovely food and soft drinks available for no charge.. I plan to use Edelweiss again. I had to have a wheel chair and never had to wait for one. The persons pushing the chairs were very friendly and helpful and I was greatful to have themi.
Points négatifs : There were a lot of children on the plane, children running in the isles and using outside voices.. The crew, of course,did what they could.
avis de
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7,0
Points positifs : Great food.
Points négatifs : 1 hour late departure. The plane felt very shaky.
avis de
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8,0
Points positifs : Movie selections
Points négatifs : No free beer in economy class.
avis de
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9,6
Points positifs : My gluten free meal request did not go through yet the flight attendants did everything they could to accommodate. The effort was really appreciated.
avis de
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9,3
Edelweiss surprises!
Points positifs : Our first time flying Edelweiss and we’re pleasantly surprised. For the price, it’s very good. Compared to Condor, no comparison. But we DID have an upgrade to ‘Economy Max’
Points négatifs : Seats could be cushier and it was cold.
avis de
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7,6
Points positifs : The flight was fairly smooth and on time. Plenty of snacks were offered.
Points négatifs : This might sound petty, but on other long international flights, we have been offered free wine and beer. Other passengers expressed the same surprise that we had to pay (at a pretty high price) for a glass of wine or beer. Swiss Air should consider offering this nice "perk" on such a long flight.
avis de
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9,6
Points positifs : Staff was very friendly and upbeat. It made the flight so much more enjoyable. Food was also good. Entertainment had very interesting documentaries, not just movies.
avis de
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7,3
Friendly but cramped leg room.
Points positifs : Nice, friendly flight with wonderful flight attendants. Much, much better than expected for a discount flight. Check in was a breeze.
Points négatifs : I know that economy has cramped legroom, but it is starting to border on ridiculous. I am tall, so I usually get an aisle seat. My long legs are my problem. So I had a situation where I had a tall / big guy sitting behind me, who did everything in his power not to let me recline my seat, because his legs were literally in the way blocking my seat from reclining fully. However, the lady in front of me managed to drop her seat backwards into my lap. needless to say, It wasn't much fun riding for 9 1/2 hours on an international flight sandwiched between these two. Even ONE MORE INCH could have made somewhat of a difference for both of us tall guys. Maybe the FAA should increase minimum distance between seats by decree, especially for flight duration over a certain time.
avis de
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5,0
Points négatifs : I have never been charged for win on an international flight before. This was ridiculous. Also no Wi-Fi and the temp was warm the entire flight
avis de
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4,0
Points négatifs : crew terrible confort terrible
avis de
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9,6
Points positifs : Excellent service, direct to Tampa
Points négatifs : limited leg room
avis de
-
6,6
They split families up for international flights
Points négatifs : So upsetting that when I booked my flight I chose my seats so my husband and children could all sit together but when we checked in we were in completely different rows. The best they could do in the end was split us in half and have us behind each other which is ridiculous still because we had an infant and two children under 9. I called to make sure we sit together on the way home and they made it sound like they still can’t gaurabtee we will be together and that we have to pay more to guarantee our seats.
avis de
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5,2
Points positifs : I arrived safely from Orlando first to Zurich and then to Rome so, obviously, the cockpit crew was competent. The cabin crew was outstanding and worked especially hard. The cabin crew was far more polite and friendlier than the troublesome travelers from the USA deserved. The food was excellent and made the trip tolerable.
Points négatifs : SWISS AIR SCREWED ME. I am 100% blind and deaf on my left side and have only 10% - 15% hearing and less than 40% sight on my right side. The SWISS AIR system would NOT let me select a port-side (left) aisle seat so I could see and hear the cabin crew. Several times over several weeks from the time I purchased the ticket until three hours before my flight I tried using the Swiss Air and Edelweiss Air websites to select a seat with NO RESULT. I made several telephone calls and was told by Swiss Air that this was an issue for Edelweiss Air. I was instructed to call Edelweiss Air in Zurich although I told the Swiss Air rep that I am not able to use a telephone because of my disability. I cannot hear a person on the receiving end of the call. So then I was told to go to the Orlando Airport and speak with the Edelweiss rep. I had a friend drive me 120 miles ONE WAY to the airport and there was NO EDELWEISS REP at the airport. No one told me that! On the day of my flight I did receive an aisle seat but on the STARBOARD SIDE for the Orlando to Zurich leg. It was immediately in front of the ONLY TWO restrooms in coach class so I was awake all night because of the sounds of the opening and closing restroom doors. On the Zurich to Rome leg I received a window seat. I won't write any more. It is not in my character to be complainer. But this was the WORST CUSTOMER SERVICE I HAVE EXPERIENCED in more than fifty (50) years of flying. I will NEVER use Swiss Air or Edelweiss Air again even if either company offered me a free flight somewhere.
avis de
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4,5
Points positifs : Simply that I arrived. Quick receipt of two checked bags.
Points négatifs : The herding during the boarding process. The window seat and my inability to see or hear the cabin crew. The slow departure after arrival.
avis de
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8,6
Points positifs : Friendly cree..!!
Points négatifs : No delay...!!!
avis de
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10,0
Points positifs : Everything was great. Will fly again!
avis de
-
10,0
Points positifs : Very comfortable, spacious seating & friendly, attentive crew
avis de
-
9,3
Points positifs : Excellent food, clean plane
Points négatifs : Should have received flight confirmation and online check in a day before flight. Didn't receive anything, also there no explanation about baggage allowance and fees.
avis de
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10,0
Points positifs : Seat was comfortable, food was very good.
avis de
-
10,0
Points négatifs : Everything
avis de
-
9,3
Good flight
Points positifs : Attentive crew, kept up to date with a (very minor) delay, comfy seats, cabin a good temperature, food was nice
avis de
-
10,0
Great customer service
Points positifs : Great customer service, the crew was professional and courteous.
Points négatifs : I was not able to reserve my seat.
avis de
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10,0
Great airline
Points positifs : Great customer service!
avis de
-
9,6
Very good experience
Points positifs : Traveling with kids is always uncertain but the crew were very friendly, the entertainment system was more than enough to keep them busy during the 12 hour flight
Points négatifs : Late boarding, ended up arriving 3 hours late.
avis de
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10,0
Great service and easy travel!
Points positifs : Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!
Points négatifs : Traveling with a bike was a bit unclear. I paid $90 for traveling with my bike, which was fine, I just wish it was more clear leading up to it cause I thought it would be $75.
avis de
-
9,0
Points négatifs : The airport was very crowded and no room to sit at our gate
avis de
-
9,6
great airline
Points positifs : excellent food and service. Very nice to have video monitors with many choices for entertainment. efficient boarding and off boarding.
Points négatifs : seats were not very comfortable but you can always upgrade
avis de
-
10,0
Points positifs : It looked like the plane was very new. The seats were extremely comfortable, enough room for long legs, the back was well designed for comfort. the plane was very clean, the crew was absolutely great and they seemed to work well together. I was so surprised to have all that lovely food and soft drinks available for no charge.. I plan to use Edelweiss again. I had to have a wheel chair and never had to wait for one. The persons pushing the chairs were very friendly and helpful and I was greatful to have themi.
Points négatifs : There were a lot of children on the plane, children running in the isles and using outside voices.. The crew, of course,did what they could.
avis de
-
9,6
Points positifs : My gluten free meal request did not go through yet the flight attendants did everything they could to accommodate. The effort was really appreciated.
avis de
-
9,3
Edelweiss surprises!
Points positifs : Our first time flying Edelweiss and we’re pleasantly surprised. For the price, it’s very good. Compared to Condor, no comparison. But we DID have an upgrade to ‘Economy Max’
Points négatifs : Seats could be cushier and it was cold.
avis de
-
9,6
Points positifs : Staff was very friendly and upbeat. It made the flight so much more enjoyable. Food was also good. Entertainment had very interesting documentaries, not just movies.
avis de
-
9,6
Points positifs : Excellent service, direct to Tampa
Points négatifs : limited leg room
avis de
-
8,3
Points négatifs : Catering from San José is no good solution.
avis de
-
8,0
Points positifs : Food, service
avis de
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8,3
Points positifs : The crew was kind and attentive
Points négatifs : Leg room on my longest leg of the trip was not much and when the person in front of me leaned back their chair, my knees were touching the chair.
avis de
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8,0
Points positifs : Seats reclined more than many flights; good food and entertainment.
avis de
-
8,0
Points positifs : The service
Points négatifs : The attitude and the costumer service
avis de
-
8,0
Points positifs : Fast service
Points négatifs : No entertaoment
avis de
-
6,8
Points positifs : Young, enthusiastic crew worked hard to make this crowded flight an a good experience
avis de
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8,0
200+ connecting passengers
Points positifs : Good polite service in English as well as other languages
Points négatifs : Poor weather in Denver delayed takeoff. Maybe 200 ppl missed a connection, then stood for 2h in line to get rebooked.
avis de
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8,0
Points négatifs : Arm rest in coach are unable to go in full upright position making it impossible for small children to sleep in you lap
avis de
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8,3
Points négatifs : I could not check in online. In fact, neither the Swiss Air nor Edelweiss web pages even listed a flight from Calgary to Zurich. This was very frustrating and worrying. I could neither get a boarding pass nor select a seat. Fortunately, everything at the airport was fine.
avis de
-
7,6
Points négatifs : Turbulences
avis de
-
7,3
Points négatifs : The panic of a 50 minute layover was huge and there was no room for error. Everything else went smoothly!
avis de
-
6,6
Points positifs : Comfortable seats in economy
Points négatifs : Lost baggage on a simple nonstop flight and poor communication on status
avis de
-
7,0
Points positifs : All of the Cabin attendant have served with smile.
Points négatifs : I wanted to have coffee and tea service not only with tthe meal and also after the meal . More selection of Movies would be nice.
avis de
-
7,6
Nice airline with above average service
Points négatifs : Seats in economy could be more comfortable, especially for long haul flights. After my 7+ hour flight from Zurich to Boston, I was very sore.
avis de
-
8,0
Good staff
Points positifs : Staff was very friendly. Food was quite good compared to food on other airlines. Interesting documentaries among entertainment. Headphones, pillows and blankets without additional charge. Pilot kept passengers informed about the delay.
Points négatifs : Seating is very tight just like with other carriers.
avis de
-
7,0
Points positifs : Great food.
Points négatifs : 1 hour late departure. The plane felt very shaky.
avis de
-
8,0
Points positifs : Movie selections
Points négatifs : No free beer in economy class.
avis de
-
7,6
Points positifs : The flight was fairly smooth and on time. Plenty of snacks were offered.
Points négatifs : This might sound petty, but on other long international flights, we have been offered free wine and beer. Other passengers expressed the same surprise that we had to pay (at a pretty high price) for a glass of wine or beer. Swiss Air should consider offering this nice "perk" on such a long flight.
avis de
-
7,3
Friendly but cramped leg room.
Points positifs : Nice, friendly flight with wonderful flight attendants. Much, much better than expected for a discount flight. Check in was a breeze.
Points négatifs : I know that economy has cramped legroom, but it is starting to border on ridiculous. I am tall, so I usually get an aisle seat. My long legs are my problem. So I had a situation where I had a tall / big guy sitting behind me, who did everything in his power not to let me recline my seat, because his legs were literally in the way blocking my seat from reclining fully. However, the lady in front of me managed to drop her seat backwards into my lap. needless to say, It wasn't much fun riding for 9 1/2 hours on an international flight sandwiched between these two. Even ONE MORE INCH could have made somewhat of a difference for both of us tall guys. Maybe the FAA should increase minimum distance between seats by decree, especially for flight duration over a certain time.
avis de
-
6,6
They split families up for international flights
Points négatifs : So upsetting that when I booked my flight I chose my seats so my husband and children could all sit together but when we checked in we were in completely different rows. The best they could do in the end was split us in half and have us behind each other which is ridiculous still because we had an infant and two children under 9. I called to make sure we sit together on the way home and they made it sound like they still can’t gaurabtee we will be together and that we have to pay more to guarantee our seats.
avis de
-
6,0
Points positifs : Crew were great
Points négatifs : Not to be delayed, both of my flights were delayed
avis de
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4,0
Points négatifs : Seats are terribly small and not much room for legs
avis de
-
4,3
Points positifs : The crew were pleasant. The plane was clean. The food was fine, as far as airplane food goes. Chocolates were a nice touch.
Points négatifs : We were delayed by hours; just before boarding offered voucher for free bottle of water...? Later found out it was supposed to be a meal voucher (hours late in leaving). Too late to use, by then. No soap in WC - flight attendant said she could not replace it. Very limited entertainment options.
avis de
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3,0
Points positifs : The boarding people kept asking for a visa to Zurich. That was my transit country, why would I need a visa? They wasted 30 min!!!
avis de
-
5,6
Points négatifs : Kids in the plane running around and crying/screaming for 8hours straight on a 12 hours flight and absolutely no intervention of the stewards.
avis de
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2,0
Points positifs : They cancel my flight
Points négatifs : Nothing not using anymore
avis de
-
0,0
Points négatifs : The ticket wasn't used; it went to waste because the infant I was supposed to courier became too ill to travel and the airline would not allow a change fee after you sent me to book the IDENTICAL FLIGHTS 2 weeks later and the entire fare went down the drain. I had to purchase the entire fare again. The lack of compassion on the part of both Kayak and Edelweiss/Swiss Air is beyond my comprehension at this time. I hope to never have to fly them again if I ever have a choice.
avis de
-
5,6
Problème de billet déception
Points positifs : Sourire de personnel malgré leur logistique défaillante
Points négatifs : Au Canarie ils n’ont pas été capable de donner tout les billets d’avions de mon trajet jusqu’à montreal, j’ai seulement eu le billet jusqu’à Zürich . Ça pris plus de 30 minute pour l’obtention de mon billet. Et le départ a eu lieu 15 minutes plus tard que prévu. Nous avions demandé billet coté allé et nous avons eu centre et hublo. Très déçu de la logistique de cette compagnie aérienne .
avis de
-
2,6
Very late flight
Points positifs : Flight was 2h15 Minutes late without any explanation
avis de
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2,0
Last min flight change
Points positifs : N/a
Points négatifs : I purchased ticket for my mom with one stop and they cancel that flight and gave her alternative flight with 2 stops.Not cool since my mom is olderly woman and not able to change so many air crafts.
avis de
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2,0
Late flight, missed connection, lost luggage
Points négatifs : Everything
avis de
-
6,3
Points négatifs : Did not like their website. Could not login or even find my flight info. Wanted to get seat assignment earlier than they would allow.
avis de
-
4,0
TRAVEL BY AIR IS A NECESSARY EVIL
Points positifs : No other way to get there in 10 hours The on crew are very nice.
Points négatifs : Air travel is the most uncomfortable way to travel and airlines are working to make it worse ...according to news reports. On board: Cramped in too tight especially for a 10 hour flight. You have to be athletic to eat from the tray table. Though only 5ft 8in, I had no knee room, -especially when the person in front lowered his seat. Airport terminals inconvenient: Frankfurt AM and Zurich were lacking in people movers which made getting from one gate to the next a severe pain. I am not looking forward to traveling through either of these airports in the future... though others are just as bad.
avis de
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6,0
Points positifs : service was polite & good. meals seemed good quality - I had forgotten to order a special meal to accommodate my food allergies so I brought my own food and didn't actually eat on the plane, but it looked & smelled good!
Points négatifs : There were too many announcements, especially in the first few hours of the flight - constant interruptions, at one point the pilot came on and told us how much the plane weighed when we took off...... had to tell us in multiple languages, so it took a few minutes. Very cramped in economy class - I'm 5'6" - not so tall.... and when the seat in front of me reclined, it was touching my knees. For the whole 13+ hour flight it was ON my knees! It was uncomfortable and made it very hard to get in and out of my seat.
avis de
-
4,0
Return Flight to USA
Points positifs : For our return flight home from Cyprus, though we went on line to select our seats as we had been told, we were not allowed to do so. We were 5 passengers in my family and were put on the very last seats. When we asked at the airport in Zurich if we could be switched to different seats they told us that we had to pay a significant amount per person to do so. Therefore there were extra seats available. The people were also not the friendliest.
Points négatifs : My experience with Swiss Air was poor from the very start. I purchased 5 tickets for this trip for my family. Our flight from USA to Cyprus on July 13 was cancelled. We had to take an extra day off from work and leave on July 12. Our flight back home from Cyprus July 28, was changed to 5:00am from 11:25am. Therefore we had to get a taxi at 2:00am for the airport. Instead of trying to make it up to us by giving us at least good seats, they punished us further and gave us the worst seats possible. That showed no curtesy whatsoever. Very disappointed:( I thought Swiss Air had higher standards than that.
avis de
-
2,0
Points positifs : Nothing...the flight was cancelled THAT MORNING
Points négatifs : Flight cancelled...not so nice
avis de
-
6,0
Points négatifs : Late take off. Delayed landing due to heavy air traffic around Zurich. Bus transfers to the terminal.
avis de
-
5,0
Points négatifs : I have never been charged for win on an international flight before. This was ridiculous. Also no Wi-Fi and the temp was warm the entire flight
avis de
-
4,0
Points négatifs : crew terrible confort terrible
avis de
-
5,2
Points positifs : I arrived safely from Orlando first to Zurich and then to Rome so, obviously, the cockpit crew was competent. The cabin crew was outstanding and worked especially hard. The cabin crew was far more polite and friendlier than the troublesome travelers from the USA deserved. The food was excellent and made the trip tolerable.
Points négatifs : SWISS AIR SCREWED ME. I am 100% blind and deaf on my left side and have only 10% - 15% hearing and less than 40% sight on my right side. The SWISS AIR system would NOT let me select a port-side (left) aisle seat so I could see and hear the cabin crew. Several times over several weeks from the time I purchased the ticket until three hours before my flight I tried using the Swiss Air and Edelweiss Air websites to select a seat with NO RESULT. I made several telephone calls and was told by Swiss Air that this was an issue for Edelweiss Air. I was instructed to call Edelweiss Air in Zurich although I told the Swiss Air rep that I am not able to use a telephone because of my disability. I cannot hear a person on the receiving end of the call. So then I was told to go to the Orlando Airport and speak with the Edelweiss rep. I had a friend drive me 120 miles ONE WAY to the airport and there was NO EDELWEISS REP at the airport. No one told me that! On the day of my flight I did receive an aisle seat but on the STARBOARD SIDE for the Orlando to Zurich leg. It was immediately in front of the ONLY TWO restrooms in coach class so I was awake all night because of the sounds of the opening and closing restroom doors. On the Zurich to Rome leg I received a window seat. I won't write any more. It is not in my character to be complainer. But this was the WORST CUSTOMER SERVICE I HAVE EXPERIENCED in more than fifty (50) years of flying. I will NEVER use Swiss Air or Edelweiss Air again even if either company offered me a free flight somewhere.
avis de
-
4,5
Points positifs : Simply that I arrived. Quick receipt of two checked bags.
Points négatifs : The herding during the boarding process. The window seat and my inability to see or hear the cabin crew. The slow departure after arrival.
avis de
Suivi des vols
Itinéraires proposés par Edelweiss Air
Itinéraires populaires
Vol
Origine
Destination
dim.
lun.
mar.
mer.
jeu.
ven.
sam.
D
L
M
M
J
V
S
357
Kos
KGS
Zurich
ZRH
356
Zurich
ZRH
Kos
KGS
389
Cagliari
CAG
Zurich
ZRH
403
Prishtina
PRN
Zurich
ZRH
388
Zurich
ZRH
Cagliari
CAG
90
Zurich
ZRH
Buenos Aires
EZE
246
Zurich
ZRH
Palma de Majorque
PMI
131
Hurghada
HRG
Zurich
ZRH
402
Zurich
ZRH
Prishtina
PRN
215
Granadilla de Abona
TFS
Zurich
ZRH
214
Zurich
ZRH
Granadilla de Abona
TFS
247
Palma de Majorque
PMI
Zurich
ZRH
201
Las Palmas de Gran Canaria
LPA
Zurich
ZRH
130
Zurich
ZRH
Hurghada
HRG
200
Zurich
ZRH
Las Palmas de Gran Canaria
LPA
177
Antalya
AYT
Zurich
ZRH
195
Bodrum
BJV
Zurich
ZRH
321
Corfou
CFU
Zurich
ZRH
285
Funchal
FNC
Zurich
ZRH
267
Ibiza
IBZ
Zurich
ZRH
71
Port-Louis
MRU
Zurich
ZRH
176
Zurich
ZRH
Antalya
AYT
194
Zurich
ZRH
Bodrum
BJV
320
Zurich
ZRH
Corfou
CFU
284
Zurich
ZRH
Funchal
FNC
266
Zurich
ZRH
Ibiza
IBZ
74
Zurich
ZRH
Pointe La Rue
SEZ
213
Puerto del Rosario
FUE
Zurich
ZRH
351
Héraklion
HER
Zurich
ZRH
3
Las Vegas
LAS
Zurich
ZRH
439
Skopje
SKP
Zurich
ZRH
350
Zurich
ZRH
Héraklion
HER
2
Zurich
ZRH
Las Vegas
LAS
438
Zurich
ZRH
Skopje
SKP
347
Rhodes
RHO
Zurich
ZRH
346
Zurich
ZRH
Rhodes
RHO
387
Olbia
OLB
Zurich
ZRH
386
Zurich
ZRH
Olbia
OLB
11
Vancouver
YVR
Zurich
ZRH
10
Zurich
ZRH
Vancouver
YVR
25
Cancún
CUN
Zurich
ZRH
371
Larnaca
LCA
Zurich
ZRH
5
Tampa
TPA
Zurich
ZRH
24
Zurich
ZRH
Cancún
CUN
370
Zurich
ZRH
Larnaca
LCA
4
Zurich
ZRH
Tampa
TPA
229
Arrecife
ACE
Zurich
ZRH
121
Houmt Souk
DJE
Zurich
ZRH
15
Calgary
YYC
Zurich
ZRH
228
Zurich
ZRH
Arrecife
ACE
120
Zurich
ZRH
Houmt Souk
DJE
212
Zurich
ZRH
Puerto del Rosario
FUE
14
Zurich
ZRH
Calgary
YYC
417
Ohrid
OHD
Zurich
ZRH
32
Zurich
ZRH
La Havane
HAV
416
Zurich
ZRH
Ohrid
OHD
311
Édimbourg
EDI
Zurich
ZRH
449
Split
SPU
Zurich
ZRH
445
Varna
VAR
Zurich
ZRH
310
Zurich
ZRH
Édimbourg
EDI
448
Zurich
ZRH
Split
SPU
444
Zurich
ZRH
Varna
VAR
33
La Havane
HAV
Zurich
ZRH
99
Rio De Janeiro
GIG
Zurich
ZRH
35
Punta Cana
PUJ
Zurich
ZRH
98
Zurich
ZRH
Rio De Janeiro
GIG
34
Zurich
ZRH
Punta Cana
PUJ
319
Tromso
TOS
Zurich
ZRH
318
Zurich
ZRH
Tromso
TOS
355
Mykonos
JMK
Zurich
ZRH
337
Fira
JTR
Zurich
ZRH
223
Xérès
XRY
Zurich
ZRH
336
Zurich
ZRH
Fira
JTR
222
Zurich
ZRH
Xérès
XRY
399
Catane
CTA
Zurich
ZRH
398
Zurich
ZRH
Catane
CTA
354
Zurich
ZRH
Mykonos
JMK
Aéroports populaires desservis par Edelweiss Air
- Aéroport Aéroport international de Zurich (ZRH)
- Aéroport Priština (PRN)
- Aéroport Granadilla de Abona Ténérife Sud (TFS)
- Aéroport Las Palmas de Gran Canaria (LPA)
- Aéroport Aéroport Intl de Larnaca (LCA)
- Aéroport Aéroport Intl de Hurghada (HRG)
- Aéroport Catane-Fontanarossa (CTA)
- Aéroport Aéroport d'Antalya (AYT)
- Aéroport Héraklion Níkos-Kazantzákis (HER)
- Aéroport Palma de Majorque (PMI)
- Aéroport Aéroport Alexandre-le-Grand de Skopje (SKP)
- Aéroport Édimbourg (EDI)
- Aéroport Olbia Costa Smeralda (OLB)
- Aéroport Aéroport d'Ibiza (IBZ)
- Aéroport Puerto del Rosario Fuerteventura (FUE)
Coordonnées de Edelweiss Air
- WK Code IATA
- +41 (0)848 333 593 Appeler
- edelweissair.com Consulter
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