Points positifs : pick up agent was excellent.....
Points négatifs : i called twice to verify if i could drop off at another location w no feed and was told i could; then when i attempt to drop off i;m told it will be $220 more, or i could go to the airport on my reservation which was 45 miles away.......i explained my sitation and the agent could do nothing....wasted hours of time and as it turns out enterprise did not even have my reservation from kayak correctly, another issue
Points positifs : i never got a car
Points négatifs : i never got a car they were booked up
Points négatifs : I was confirmed for a car rental and they later called to tell me that they had no cars.
Points positifs : Very friendly and the whole process was very quick and easy. Faster than other car rental services I’ve used.
Points positifs : The whole process was easy!
Points négatifs : Every think was perfect!
Points négatifs : car interior was very obviously not cleaned.
many stains/spills leftover from previous passenger.
Points positifs : Staff behaved dismissively, had no availability and in two bookings I still ended up with no rental. Drove to 2nd location, smugly said can not help.
Didn't have time to call to alert.
Was aloof that I'd driven all
the way there.
Points négatifs : Human kindness, respect for my time, money, own the problem, help solve. 1st instance, could have made pricing same for me as renter - co location pay difference for airport to honor reservation not pass cost to customer. Deceptively set expectations.
Points positifs : The staff was friendly and the process was seamless. Because we arrived early, we had a nice selection of cars from which to choose for our road trip adventure. Staff wore masks, and there was limited contact necessary for the transaction.
Points négatifs : We had been told that the additional insurance policy we had purchased would not cover one of the vehicles available for rental, and it happened to be a vehicle we were interested in taking on our trip. The reason we were told that the policy wouldn't cover that vehicle is because it was considered a "luxury" vehicle. Upon our return to Enterprise, we were told by a different associate that this was not true and that all the vehicles would be covered under the additional insurance policy we had purchased. This of course, disheartened us, as we would have preferred this vehicle. It seems as if the staff is not fully clear on the insurance guidelines. Regardless, we still enjoyed the vehicle with which we ended up.
Points positifs : Staff was helpful and car was great.
Points négatifs : Nothing.
Points positifs : Yes!
Points positifs : Great staff at both locations!
Points négatifs : Vehicle outside clean and wiped dry without spots on the window and body would have been nice.
Supérieure (RAM Pickup ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Dallas.
Enterprise possède 16 succursales à Dallas. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.