Réservez une voiture de location chez Thrifty à Dallas

Points négatifs : Our flight was delayed and arrived after 10:00 at DFW airport. Thrifty car rental was closed. We had to go to another car rental company to get a car. My suggestion is that at major airports like DFW, you should stay open 24 hours a day 7 days a week. If you cannot do that, you should not be in business. I realize that I am one customer, but I will not recommend you to anyone else ever again. Thank you for your time. Have a great day!

Points positifs : Nothing. They had no cars available when I arrived, but was still charged for the rental and not offered a refund.

Points négatifs : A Refund.

Points positifs : Car was good to drive for long 1-way rental

Points négatifs : Took way too long to get car in Dallas. Wipers were terrible -- need replacement. There were no instructions about returning the car to the Hertz counter in Hartford, wasted a lot of time trying to call Thrifty.

Points positifs : Car was good to drive

Points négatifs : Very difficult getting the car in Dallas. Took way to long. Was not clear at all to turn into a "Hertz" drop off in Hartford (1-way rental)

Points positifs : The office was closed when we arrived! and there was nothing we could do! we lost our car and had to pay for another!

Points négatifs : To respect time schedule

Points positifs : Stop the hidden charges. I would have paid less with enterprise. I pick thrifty because it was cheaper, except at the end it wasnt.

Points négatifs : Give real prices.

Points négatifs : I canceled this rental. Cost was excessive, so I found alternative transportation.

Points positifs : None

Points négatifs : Waited 2 hours for car

Points positifs : I rented the car and said I wanted to pick it up at 10 PM. When I got to the airport I was told they close at 10 PM and no one was there. Why would I be allowed to rent a car with a pick up of 10 PM when you know that they will be closed? I had to spend a miserable night in the airport and pick the car up at 7:30 the next morning when they opened. I ask the above question to the clerk when I did finally get my car. He was very un-sympathetic and said I should have known they close at 10PM that it was on the web site. I was not offered any compensation and still had to pay full price.

Points négatifs : Fix your web site so a person is not allowed to rent a car if the place is going to be closed!

Points positifs : Staff was not concerned with mine! Staff was rushed and customer service was lacking. The car was super expensive and was a total piece. It was out of window washer fluid and we had massive rain storms. So visibility quickly became an issue. Upon return I notified staff and explained I wanted some comp for the issue. They chuckled and said, UMM NO!

Points négatifs : Lower your prices for cheapest cars in the world. Make sure you are attentive to customer concerns and needs. Ensure vehicles are ready to go and serviced including fluid top offs before renting out to customers.