Avis des voyageurs
Note globale
6,1
Bien
Basé sur 71 avis
Note générale
6,1
Embarquement
6,3
Confort
6,0
Équipage
6,9
Divertissements
5,7
Restauration
6,0
Infos EuroAtlantic Airways
| Code IATA | YU |
|---|---|
| Itinéraires | 2 |
| Itinéraire le plus populaire | Aéroport Intl Osvaldo Vieira de Bissau à Lisbonne - Humberto Delgado |
| Aéroports desservis | 2 |
| Aéroport le plus populaire | Aéroport Intl Osvaldo Vieira de Bissau |
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
Points positifs : There was no wifi or entertainment. The flight was delayed for 2 hours and no updates given. My bags never made the next connection and still looking for them with Norwegian.
avis de
-
2,0
Worst flight ever
Points positifs : To be still alive
Points négatifs : The airplane internal pressure is off, the temperature is hot ( in the middle of the winter) no water if not asking, no food or any form of assistance ( rang the attendant signal nobody paid attention to it ) garbage left all over the place while the stewards are chit chatting for the entire flight, the landing then felt like the airplane was falling apart. Someone couldn’t find their hand on luggage and the attendants told him to go to look at the lost and found in the middle of the night in a deserted Newark airport after a 8 hours flight without offering to help him with the impossible task ..... another 4 passenger looked also distressed at the luggage delivery since they obviously couldn’t find their luggage. Never again Wamos and never again Norwegian for covering up such a bad quality service..... real con artist trick that I didn’t expect from a reputable company
avis de
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4,3
Carry-on weight limit?!
Points positifs : It’s the only direct flight from New York to Budapest.
Points négatifs : Mobile boarding pass didn’t work. Had to go back from security to check-in desk to get paper pass. When getting the pass the staff told us that our carry-ons (!) were overweight amd made us move things into our personal bag. The bags each weighed 20 pound were regulation size and we had no checked luggage. Flight was then delayed by two hours for no ostensible reason. The seats were incredibly tight in economy. The food was airplane food. Can’t really complain give low expectations.
avis de
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2,0
Will never choose lot again
Points positifs : Nothing
Points négatifs : The plane was delayed 2h10mins then we had to wait for the packages for 1h30mins. Terrible airplane, no space.
avis de
-
6,0
Eh
Points positifs : I liked that we got here a little early. I was pretty hungry, kinda wish they had give a free snack
Points négatifs : The guy at check in in Paris was a dick. Like he liked going to his job to be pessimistic about sverything
avis de
-
8,0
Points positifs : Very smooth and easy flight. Left on time and arrived a few minutes early.
Points négatifs : There was an entertainment system onboard but it was not turned on. No one had access to any entertainment. The cabin was kept totally in the dark except for the mealtimes. I wanted to read my book but couldn’t and I had to use my phone’s light to fill out the immigration form. I found this very irritating.
avis de
-
8,6
Points positifs : Professional, polite and caring crew members.
Points négatifs : The seats were a little bit to small. Uncomfortable if you are not skinny.
avis de
-
5,3
Unprofessional staff at airport
Points positifs : Efficient and timely once we boarded but they made us wait a long time
Points négatifs : I didn’t like the ground crew at Newark. They were rude and unprofessional. Our flight left after midnight. Everyone wanted to sleep. They should have kept the lights dim. But they were on bright all night!
avis de
-
6,0
Missing luggage
Points positifs : Friendly staff
Points négatifs : Missing luggage. Please help me!!! Many valuables inside That cannot he replaced. I was bringing items for my wife who we just got married. Please help.
avis de
-
5,0
Points négatifs : The plane was very old and dirty. My seat was loose so it was very rocky and difficult to sleep. No leg room at all.
avis de
-
2,3
Points négatifs : I didn’t know you could make a long haul flight so uncomfortable.
avis de
-
4,0
Points positifs : Le personnel gentil
Points négatifs : Retard Pas de confort Pas de prise usb Pas de plaid
avis de
-
2,3
Terrible
Points positifs : Nothing
Points négatifs : Everything
avis de
-
3,3
No ideal
Points positifs : Price.
Points négatifs : Expensive luggage check. Flight delayed 1 hour. No entertainment options. Seats appeared to be broken and cramped. No service whatsoever.
avis de
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2,0
Points négatifs : I’ve flown on Norwegian before and have always had positive experiences but this time it was horrible. I was offered no drinks or food and when I asked a flight attendant if I could purchase some he said he would be right back and never came back. The tv didn’t work at all so I could order things through that.
avis de
-
4,6
Points négatifs : Crew members took A LOT of storage bins for their luggage leaving limited space to passangers. With not knowing what to do crew members added to chaotic atmosphere during boarding. They were also loud. Flight was also late, again.
avis de
-
3,6
No space no screen no usb cheap drinks no choice
Points positifs : Clean bathroom
Points négatifs : Passengers in front of us recline their sets all the way we felt compressed.screen was not working no air above us no cans for drink no USB port on the flight boarding very disorganized flights always late customs wait very long
avis de
-
2,3
Worst long haul flight I’ve ever taken
Points positifs : The crew was mediocre - seemed nice relative to the rest of the experience
Points négatifs : Horribly old plane, with 0 leg room and the person in front of you basically reclined into your lap. Infotainment system was >20 years old and did not switch on for anyone. Was supposed to be supplemented by Wi-Fi on personal devices which also did not work for anyone. In case you may think to read as a back-up, overhead lights also didn’t work. Pretty miserable experience.
avis de
-
2,3
Poor business class. No priority luggage, food is not good....
Points positifs : Space
avis de
-
5,0
Points négatifs : No reading light, no movie, no music, no earphone.
avis de
-
5,0
This was supposedly Norwegian
Points positifs : The flight was smooth.
Points négatifs : The man at the check in desk tried to charge me 80 Euros for checking luggage, though he made an exception once I explained that the original flight to Paris had been cancelled and we had spent $2400 on a day-of replacement ticket. Boarding was bizarre; we were bussed from the gate to the tarmac and left to wait for about 20 minutes.
avis de
-
2,0
The worst
Points négatifs : Delayed, old cabin, no entertainment, no food options, inexperienced crew, 8hrs without so much as offering a bottle of water!
avis de
-
2,0
Checking in
Points positifs : Nothing
Points négatifs : The 2 women at the checking -in desk said there were no priority checked baggage tags for my luggage even though my ticket was business.
avis de
-
10,0
Points négatifs : Convenience
avis de
-
8,6
Points positifs : Food
Points négatifs : Delayed flight
avis de
-
6,3
Points négatifs : Boarding was delayed but there was no announcement for the reason. Just waited for 45min on the line.
avis de
-
6,6
Frozen
Points négatifs : It was about 14 degrees on the aircraft. We were freezing.
avis de
-
2,0
Unreliable carrier
Points positifs : Price
Points négatifs : Everything else - the flight was canceled at the very last minute and rescheduled with another airline 7 hrs later
avis de
-
7,6
Points positifs : The crew where well dressed , polite attentive and caring. Plane was clean an on board entertainment was fantastic & kept the kids busy for a long time. We will definitely be happy to fly with them again
Points négatifs : The Kosher meals where absolutely terrible. Gray turkey was just inedible Bread had mold on it.
avis de
-
3,3
Don't fly with this airline
Points positifs : Nothing
Points négatifs : Where do I begin? Ticket price: for the price I paid I expected service as good as on other planes I flew in the past - I didn't get it. The plane was OLD. There was no way of following flight route, we didn't know where we were and what time it was. Why? Because the plane was too old to offer it. The food was bad. Not to mention that it run out of milk!!!! Only 2 crew members spoke Polish. That wasn't a problem for me but I know that many people choose native airlines because they feel comfortable knowing that the crew speaks their language. Entertainment was poor. The movies offered were old. No games to keep kids busy, etc. Again, the plane was old. The plane wasn't clean. The only good thing about this flight was how fast the plane made it to Poland. We had an hour delay from the start yet we made it to Poland ahead of scheduled arrival.
avis de
-
3,3
Get more staff to help during check in!!!!
Points négatifs : We have arrived 2 hours and 15 min before the flight time. To get to check in it took us 1.20 min!!!! There was huge line for the check in and only 3 staff members were working and helping to check in! Its summer season this plane was full!! Lot should have more crew members assisting to attract more customers to flight with them. The price of flying with LOT is higher that other flight to Europe but the service is the worst. If you want to sell more tickets and attract more customers you need to offer satisfactory service to people.
avis de
-
4,3
Points positifs : The crew was very helpful and positive, including going out of their way to put together a vegetarian meal for me when I had forgotten to order one.
Points négatifs : We were put on a EuroAtlantic plane that had been specially chartered. It was dirty, the seats were uncomfortable, my entertainment screen didn't work, and the food was disappointing (although as I said, the crew helped me with a vegetarian meal. On most flights I find there's a vegetarian option so I usually don't worry about ordering it in advance. On this flight there wasn't, which was a mark against it, but the crew's willingness to help was a positive aspect). The cabin was also very bright even when the lights were out--some overhead lights were on and the screens were set to very high brightness, making it difficult to get any sleep (face masks were not provided). Overall it reminded me of flying in the "bad old days" before decent food and higher quality service became standard.
avis de
-
10,0
All good. Low expectations, no disappointments.
Points positifs : Well air conditioned plane. Prompt service. Timely departure and arrival.
Points négatifs : Entertainment system has been turned off 1h20min prior to landing.
avis de
-
10,0
Excellent service in economy
Points positifs : The hosts were exceptionally attentive and accommodating.
avis de
-
7,3
Not Bad
Points positifs : I got a seat with nobody next to me, stewardesses and stewards were good, entertainment ok.
Points négatifs : Only thing I didnt like was there was no room for overhead bags probably due to the fact that LOT airlines allowed people to bring more than one carry on on.
avis de
-
7,6
Points négatifs : unxpierience crew
avis de
-
6,0
Pas mal
Points positifs : J'ai aimé le fait qu'on est arrivé plus tôt que prévu. J'aurais aimé recevoir un encas gratuit
Points négatifs : Le gars à l'enregistrement à Paris était vraiment désagréable.
avis de
-
8,6
Points positifs : personnel Très professionnel, poli et attentionné
Points négatifs : Les sièges étaient un peu trop petits. Pas confortable
avis de
-
6,0
Bagages manquants
Points positifs : Personnel sympathique
Points négatifs : Nos valises ont disparu. Aidez-moi, s'il vous plaît !
avis de
-
2,3
Horrible
Points positifs : Rien
Points négatifs : Tout
avis de
-
3,3
Pas idéal
Points positifs : Prix
Points négatifs : Cher pour enregistrer les bagages. Notre vol a été retardé. Il n'y avait pas de divertissements. Sièges avait l'air brisé et on s'y sentait à l'étroit. Aucun service.
avis de
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2,0
Points négatifs : J'ai volé sur le norvégien avant et ont toujours eu des expériences positives mais cette fois, il était horrible. On m'a offert pas de boissons ou de nourriture et quand j'ai demandé à un agent de bord si je pouvais acheter certains qu'il a dit qu'il serait juste de retour et jamais revenu. La télévision n'a pas du tout fonctionné pour que je puisse commander des choses par cela.
avis de
-
2,3
mauvaise classe affaires. Il n'y a pas les bagages prioritaires, la nourriture n'est pas bonne.
Points positifs : espace
avis de
-
5,0
Points négatifs : pas de lampes individuelles, pas de films, pas de musique, pas d'écouteurs.
avis de
-
10,0
Points négatifs : Pratique
avis de
-
8,6
Points positifs : La cuisine
Points négatifs : Notre vol avait été retardé
avis de
-
6,3
Points négatifs : retard sans annonce. Nous avons attendu 45 minutes en ligne.
avis de
-
6,6
Bloqué
Points négatifs : Il y avait environ 14 degrés à l'appareil. Nous avons été très froid.
avis de
-
10,0
Tous les points de vue. Pas très élevées, il n'y a pas été déçus.
Points positifs : Bien climatisées. Service rapide. Heure du départ et arrivée.
Points négatifs : Système de divertissement a été tourné à 1 h20min avant la date d'arrivée.
avis de
-
10,0
Excellent service en classe économique
Points positifs : Les propriétaires sont très attentionnés et de bonne humeur.
avis de
-
7,6
Points négatifs : L'équipage unxpierience
avis de
-
8,6
Points positifs : Professional, polite and caring crew members.
Points négatifs : The seats were a little bit to small. Uncomfortable if you are not skinny.
avis de
-
10,0
Points négatifs : Convenience
avis de
-
8,6
Points positifs : Food
Points négatifs : Delayed flight
avis de
-
10,0
All good. Low expectations, no disappointments.
Points positifs : Well air conditioned plane. Prompt service. Timely departure and arrival.
Points négatifs : Entertainment system has been turned off 1h20min prior to landing.
avis de
-
10,0
Excellent service in economy
Points positifs : The hosts were exceptionally attentive and accommodating.
avis de
-
8,6
Points positifs : personnel Très professionnel, poli et attentionné
Points négatifs : Les sièges étaient un peu trop petits. Pas confortable
avis de
-
10,0
Points négatifs : Pratique
avis de
-
8,6
Points positifs : La cuisine
Points négatifs : Notre vol avait été retardé
avis de
-
10,0
Tous les points de vue. Pas très élevées, il n'y a pas été déçus.
Points positifs : Bien climatisées. Service rapide. Heure du départ et arrivée.
Points négatifs : Système de divertissement a été tourné à 1 h20min avant la date d'arrivée.
avis de
-
10,0
Excellent service en classe économique
Points positifs : Les propriétaires sont très attentionnés et de bonne humeur.
avis de
-
8,0
Points positifs : Very smooth and easy flight. Left on time and arrived a few minutes early.
Points négatifs : There was an entertainment system onboard but it was not turned on. No one had access to any entertainment. The cabin was kept totally in the dark except for the mealtimes. I wanted to read my book but couldn’t and I had to use my phone’s light to fill out the immigration form. I found this very irritating.
avis de
-
6,6
Frozen
Points négatifs : It was about 14 degrees on the aircraft. We were freezing.
avis de
-
7,6
Points positifs : The crew where well dressed , polite attentive and caring. Plane was clean an on board entertainment was fantastic & kept the kids busy for a long time. We will definitely be happy to fly with them again
Points négatifs : The Kosher meals where absolutely terrible. Gray turkey was just inedible Bread had mold on it.
avis de
-
7,3
Not Bad
Points positifs : I got a seat with nobody next to me, stewardesses and stewards were good, entertainment ok.
Points négatifs : Only thing I didnt like was there was no room for overhead bags probably due to the fact that LOT airlines allowed people to bring more than one carry on on.
avis de
-
7,6
Points négatifs : unxpierience crew
avis de
-
6,6
Bloqué
Points négatifs : Il y avait environ 14 degrés à l'appareil. Nous avons été très froid.
avis de
-
7,6
Points négatifs : L'équipage unxpierience
avis de
-
2,0
Points positifs : There was no wifi or entertainment. The flight was delayed for 2 hours and no updates given. My bags never made the next connection and still looking for them with Norwegian.
avis de
-
2,0
Worst flight ever
Points positifs : To be still alive
Points négatifs : The airplane internal pressure is off, the temperature is hot ( in the middle of the winter) no water if not asking, no food or any form of assistance ( rang the attendant signal nobody paid attention to it ) garbage left all over the place while the stewards are chit chatting for the entire flight, the landing then felt like the airplane was falling apart. Someone couldn’t find their hand on luggage and the attendants told him to go to look at the lost and found in the middle of the night in a deserted Newark airport after a 8 hours flight without offering to help him with the impossible task ..... another 4 passenger looked also distressed at the luggage delivery since they obviously couldn’t find their luggage. Never again Wamos and never again Norwegian for covering up such a bad quality service..... real con artist trick that I didn’t expect from a reputable company
avis de
-
4,3
Carry-on weight limit?!
Points positifs : It’s the only direct flight from New York to Budapest.
Points négatifs : Mobile boarding pass didn’t work. Had to go back from security to check-in desk to get paper pass. When getting the pass the staff told us that our carry-ons (!) were overweight amd made us move things into our personal bag. The bags each weighed 20 pound were regulation size and we had no checked luggage. Flight was then delayed by two hours for no ostensible reason. The seats were incredibly tight in economy. The food was airplane food. Can’t really complain give low expectations.
avis de
-
2,0
Will never choose lot again
Points positifs : Nothing
Points négatifs : The plane was delayed 2h10mins then we had to wait for the packages for 1h30mins. Terrible airplane, no space.
avis de
-
6,0
Eh
Points positifs : I liked that we got here a little early. I was pretty hungry, kinda wish they had give a free snack
Points négatifs : The guy at check in in Paris was a dick. Like he liked going to his job to be pessimistic about sverything
avis de
-
5,3
Unprofessional staff at airport
Points positifs : Efficient and timely once we boarded but they made us wait a long time
Points négatifs : I didn’t like the ground crew at Newark. They were rude and unprofessional. Our flight left after midnight. Everyone wanted to sleep. They should have kept the lights dim. But they were on bright all night!
avis de
-
6,0
Missing luggage
Points positifs : Friendly staff
Points négatifs : Missing luggage. Please help me!!! Many valuables inside That cannot he replaced. I was bringing items for my wife who we just got married. Please help.
avis de
-
5,0
Points négatifs : The plane was very old and dirty. My seat was loose so it was very rocky and difficult to sleep. No leg room at all.
avis de
-
2,3
Points négatifs : I didn’t know you could make a long haul flight so uncomfortable.
avis de
-
4,0
Points positifs : Le personnel gentil
Points négatifs : Retard Pas de confort Pas de prise usb Pas de plaid
avis de
-
2,3
Terrible
Points positifs : Nothing
Points négatifs : Everything
avis de
-
3,3
No ideal
Points positifs : Price.
Points négatifs : Expensive luggage check. Flight delayed 1 hour. No entertainment options. Seats appeared to be broken and cramped. No service whatsoever.
avis de
-
2,0
Points négatifs : I’ve flown on Norwegian before and have always had positive experiences but this time it was horrible. I was offered no drinks or food and when I asked a flight attendant if I could purchase some he said he would be right back and never came back. The tv didn’t work at all so I could order things through that.
avis de
-
4,6
Points négatifs : Crew members took A LOT of storage bins for their luggage leaving limited space to passangers. With not knowing what to do crew members added to chaotic atmosphere during boarding. They were also loud. Flight was also late, again.
avis de
-
3,6
No space no screen no usb cheap drinks no choice
Points positifs : Clean bathroom
Points négatifs : Passengers in front of us recline their sets all the way we felt compressed.screen was not working no air above us no cans for drink no USB port on the flight boarding very disorganized flights always late customs wait very long
avis de
-
2,3
Worst long haul flight I’ve ever taken
Points positifs : The crew was mediocre - seemed nice relative to the rest of the experience
Points négatifs : Horribly old plane, with 0 leg room and the person in front of you basically reclined into your lap. Infotainment system was >20 years old and did not switch on for anyone. Was supposed to be supplemented by Wi-Fi on personal devices which also did not work for anyone. In case you may think to read as a back-up, overhead lights also didn’t work. Pretty miserable experience.
avis de
-
2,3
Poor business class. No priority luggage, food is not good....
Points positifs : Space
avis de
-
5,0
Points négatifs : No reading light, no movie, no music, no earphone.
avis de
-
5,0
This was supposedly Norwegian
Points positifs : The flight was smooth.
Points négatifs : The man at the check in desk tried to charge me 80 Euros for checking luggage, though he made an exception once I explained that the original flight to Paris had been cancelled and we had spent $2400 on a day-of replacement ticket. Boarding was bizarre; we were bussed from the gate to the tarmac and left to wait for about 20 minutes.
avis de
-
2,0
The worst
Points négatifs : Delayed, old cabin, no entertainment, no food options, inexperienced crew, 8hrs without so much as offering a bottle of water!
avis de
-
2,0
Checking in
Points positifs : Nothing
Points négatifs : The 2 women at the checking -in desk said there were no priority checked baggage tags for my luggage even though my ticket was business.
avis de
-
6,3
Points négatifs : Boarding was delayed but there was no announcement for the reason. Just waited for 45min on the line.
avis de
-
2,0
Unreliable carrier
Points positifs : Price
Points négatifs : Everything else - the flight was canceled at the very last minute and rescheduled with another airline 7 hrs later
avis de
-
3,3
Don't fly with this airline
Points positifs : Nothing
Points négatifs : Where do I begin? Ticket price: for the price I paid I expected service as good as on other planes I flew in the past - I didn't get it. The plane was OLD. There was no way of following flight route, we didn't know where we were and what time it was. Why? Because the plane was too old to offer it. The food was bad. Not to mention that it run out of milk!!!! Only 2 crew members spoke Polish. That wasn't a problem for me but I know that many people choose native airlines because they feel comfortable knowing that the crew speaks their language. Entertainment was poor. The movies offered were old. No games to keep kids busy, etc. Again, the plane was old. The plane wasn't clean. The only good thing about this flight was how fast the plane made it to Poland. We had an hour delay from the start yet we made it to Poland ahead of scheduled arrival.
avis de
-
3,3
Get more staff to help during check in!!!!
Points négatifs : We have arrived 2 hours and 15 min before the flight time. To get to check in it took us 1.20 min!!!! There was huge line for the check in and only 3 staff members were working and helping to check in! Its summer season this plane was full!! Lot should have more crew members assisting to attract more customers to flight with them. The price of flying with LOT is higher that other flight to Europe but the service is the worst. If you want to sell more tickets and attract more customers you need to offer satisfactory service to people.
avis de
-
4,3
Points positifs : The crew was very helpful and positive, including going out of their way to put together a vegetarian meal for me when I had forgotten to order one.
Points négatifs : We were put on a EuroAtlantic plane that had been specially chartered. It was dirty, the seats were uncomfortable, my entertainment screen didn't work, and the food was disappointing (although as I said, the crew helped me with a vegetarian meal. On most flights I find there's a vegetarian option so I usually don't worry about ordering it in advance. On this flight there wasn't, which was a mark against it, but the crew's willingness to help was a positive aspect). The cabin was also very bright even when the lights were out--some overhead lights were on and the screens were set to very high brightness, making it difficult to get any sleep (face masks were not provided). Overall it reminded me of flying in the "bad old days" before decent food and higher quality service became standard.
avis de
-
6,0
Pas mal
Points positifs : J'ai aimé le fait qu'on est arrivé plus tôt que prévu. J'aurais aimé recevoir un encas gratuit
Points négatifs : Le gars à l'enregistrement à Paris était vraiment désagréable.
avis de
-
6,0
Bagages manquants
Points positifs : Personnel sympathique
Points négatifs : Nos valises ont disparu. Aidez-moi, s'il vous plaît !
avis de
-
2,3
Horrible
Points positifs : Rien
Points négatifs : Tout
avis de
-
3,3
Pas idéal
Points positifs : Prix
Points négatifs : Cher pour enregistrer les bagages. Notre vol a été retardé. Il n'y avait pas de divertissements. Sièges avait l'air brisé et on s'y sentait à l'étroit. Aucun service.
avis de
-
2,0
Points négatifs : J'ai volé sur le norvégien avant et ont toujours eu des expériences positives mais cette fois, il était horrible. On m'a offert pas de boissons ou de nourriture et quand j'ai demandé à un agent de bord si je pouvais acheter certains qu'il a dit qu'il serait juste de retour et jamais revenu. La télévision n'a pas du tout fonctionné pour que je puisse commander des choses par cela.
avis de
-
2,3
mauvaise classe affaires. Il n'y a pas les bagages prioritaires, la nourriture n'est pas bonne.
Points positifs : espace
avis de
-
5,0
Points négatifs : pas de lampes individuelles, pas de films, pas de musique, pas d'écouteurs.
avis de
-
6,3
Points négatifs : retard sans annonce. Nous avons attendu 45 minutes en ligne.
avis de
Suivi des vols
Itinéraires proposés par EuroAtlantic Airways
Aéroports populaires desservis par EuroAtlantic Airways
Coordonnées de EuroAtlantic Airways
- YU Code IATA
- +351 707 102 535 Appeler
- euroatlantic.pt Consulter
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