Avis des voyageurs
Note globale
8,0
Excellent
Basé sur 403 avis
Note générale
8,3
Embarquement
8,3
Confort
8,0
Équipage
8,6
Divertissements
7,3
Restauration
7,8
Infos Helvetic Airways
| Code IATA | 2L |
|---|---|
| Itinéraires | 10 |
| Itinéraire le plus populaire | Berne Aéroport Intl Berne-Belp à Palma de Majorque |
| Aéroports desservis | 6 |
| Aéroport le plus populaire | Berne Aéroport Intl Berne-Belp |
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
7,6
Points négatifs : I was very confused by this trip as I always recommend Swiss airlines.Traveling this time with my sister&nephew,their tickets couldn’t be found,&we were almost denied any even if we had proof that we purchased them.Plus,they were denied any upgrade in business class with me as there were emptyseats.
avis de
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8,0
Points positifs : They had a gluten free snack available for me!
avis de
-
7,3
Points positifs : Pleasant crew
Points négatifs : Only discomfort was Florence airport. Airline service was very good.
avis de
-
4,3
Points positifs : Flight attendants were all nice. People in boarding are HORRIBLE. Seems like they didnt know what they were doing. It was so disorganized. Went thru 3 passport check. Flight was delayed leaving and getting off the plane then the 3 passport check after that.
Points négatifs : Only 1 passport check. More organized for people to board.
avis de
-
2,0
Points positifs : nothing
Points négatifs : first plane was delayed few minutes and second plane - to boston - didnt wait and we missed them thanks a lott swiss - worst airline ever.
avis de
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2,0
Points positifs : Nothing. No plug ins to charge phone and no entertainment.
Points négatifs : Entertainment and more space. Plane super full and so so cramped.
avis de
-
2,0
Points négatifs : I would never use the site to book flights again unreliable disorganised no customer focus misinformation in Web site which resulted in me having good to buy additional ticket from Gatwick at great expences and inconvenience
avis de
-
6,4
Points positifs : Efficiency of staff
Points négatifs : cold croissant for breakfast/snack and no other alternative
avis de
-
6,0
Points positifs : Clean plane, good seats
Points négatifs : Staff was not particularly friendly
avis de
-
4,8
Points négatifs : Our incoming flight was delayed so we missed our original connection. We were rebooked on a flight 5 hours later. That flight was then further delayed by 1.5 hours because that incoming plane had left London late. So we got to Florence 8 hours later than anticipated all because Swiss flights are not running on time.
avis de
-
6,0
Points positifs : Wine and food.
Points négatifs : It was hot. Extra charge for carry on, $65.
avis de
-
7,5
Points positifs : A short flight, so, it was just fine. A very friendly crew.
avis de
-
2,0
Delays with no notice
Points négatifs : Second delay of my return trip with no notice from the airline. Swiss employees herded passengers like sheep forna second passport inspection after the 3 hour delay, speaking to passengers in an abusive tone. It made me extremely uncomfortable.
avis de
-
2,0
Worst Travel Experience
Points négatifs : This was beyond the worst travel experience I have ever had. First, there was no gate information desk so we could only see our flight was delayed on the flight board with no further information. When we tried to ask a person working at a gate we quickly got "I don't know, there's no information for you", until eventually after an hour of no information we knew we would miss our connection from Zurich-Boston. We couldn't possibly figure out any other way of getting home to Boston because again, there were no information desks for this, just gate check points. When we got to Zurich, we had missed our connection by about 30 minutes which meant we had to wait in a line for a transfer desk and be put on a new flight. After 2.5 hours of waiting at the transfer desk we were told was the only one we could go to, we had enough and went to a different transfer desk where there was a minimal line. After 30 more minutes we were helped there but by that point there was no chance of getting home to Boston that night. We were put up in an "airport hotel" 35 minutes out of Zurich with a voucher for 20 francs for dinner and 20 for breakfast. The problem with this accommodation was that we didn't get to the hotel until 11pm when the restaurant there had closed. They gave us water, an apple and a hot sandwich that was one of the soggiest things I've ever attempted to eat. We only could get 4 hours of sleep because there were only 2 shuttle times back to the airport and we would miss our new flight if we had taken the second one. People were turned away from the first bus so I can't imagine everyone was even able to make their rebooked flights. Because of the bus schedule being so early, we didn't get breakfast from that voucher either. Overall, this was one of the worst experiences flying I have ever had and what made it especially terrible was the complete lack of any communication or helpfulness from anyone dealing with our situation beside the woman at the transfer desk who helped get us on a new flight. From this experience, I hope to never fly Swiss Air again and get a refund plus some for the debacle we went through.
avis de
-
6,0
Long waiting while boarding
Points positifs : Nice crew
Points négatifs : Waiting while boarding
avis de
-
2,0
Hasn’t happened yet
Points positifs : Wasn’t able to make this flight due to delay leaving Boston
Points négatifs : Wasn’t able to make this flight due to delay leaving Boston
avis de
-
8,0
Points positifs : Friendly & pleasant flight attendants.
Points négatifs : Too close to the bathrooms - doors opening & closing & flushing noises were loud and annoying.
avis de
-
7,0
Points négatifs : t
avis de
-
10,0
Great experience
Points positifs : Swiss Airline was very clean with new planes and a great staff. An overall wonderful International flight!!
avis de
-
2,0
Connecting flight a disaster
Points négatifs : It was impossible for us to make our connecting flight from Zurich to Berlin because it was located in a different terminal and we had to go through customs first which took over an hour. “Not our fault” says Swiss. Swiss and other airlines should unite in demanding customs allow the connecting travelers to go through 1st.
avis de
-
10,0
Points positifs : same as Lufthansa
avis de
-
10,0
Points positifs : On time, quick flight, excellent service
Points négatifs : Nothing -- everything was great
avis de
-
10,0
Very professional and efficient
Points positifs : Everything moved smoothly
avis de
-
10,0
Great Service
Points positifs : Great, friendly service. Super food on a short flight!
Points négatifs : Everything was great.
avis de
-
5,3
Points positifs : Le vol correct.
Points négatifs : L’équipage a baissé le température à l’intérieur beaucoup trop. Le retard en plus. I
avis de
-
10,0
Great Flight! Great service! On time!
Points positifs : Good food, and generous. Staff was courteous. Flight was on time. Swiss are very precise.
Points négatifs : Nothing.
avis de
-
8,6
Great
Points positifs : Crew, timing, professionalism, cleanliness,
avis de
-
6,0
Points négatifs : Late & bumpy Staff kind Helvetia legroom poor
avis de
-
6,3
Baggage Check-in
Points négatifs : Baggage check-in at both Chicago O'Hare and Venice Marco Polo was very slow.
avis de
-
8,0
Efficient
Points positifs : Took a quick flight to Zurich. The whole trip was less than an hour. Everything went smoothly.
avis de
-
7,6
Good transit flight
Points positifs : Near on time arrival,
Points négatifs : Had to stand a long time on the bus to get to plane
avis de
-
2,0
Points négatifs : Missed flight by minutes. They would not let us at a change fee and we eirher had to pay almost $7000 for the same flight the following day or book with a different airline which we ended up doing.
avis de
-
10,0
Points positifs : The service was outstanding.They were all so nice.
avis de
-
8,6
Great flight
Points positifs : Service, food, chocolate,
Points négatifs : No wifi
avis de
-
4,0
My son changed our flights as I was not notified these flights had can
Points positifs : My son thankfully was able to switch our flight
Points négatifs : I was not notified original flight had been cancelled
avis de
-
8,6
all good
Points positifs : great flight in time
Points négatifs : they are selling connections too short
avis de
-
10,0
Great movies and big screen,
Points positifs : seats and movis
avis de
-
5,6
Points négatifs : Our flight was rerouted due to weather, which was fine. Unfortunately after we landed at an alternate airport, Swiss Air was completely disorganized. Communication with the effected passengers was sparse. Very unimpressed with Swiss Air.
avis de
-
2,3
My seat was double booked on Budapest flight (21A)
Points négatifs : My seat was double booked and I couldn't sit down what was on my boarding ticket. I received this seat at the beginning of my trip in San Francisco during check-in, however apparently Swiss has arbitrarily overridden seating in Zurich. The crew on Budapest flight were rude, and ultimately didn't do anything when I brought this to their attention. I'd like some form of compensation for this inconvenience.
avis de
-
10,0
Points positifs : Basket of Swiss chocolates served. Even though the flight was short, we were served a croissant, drink, and the yummy chocolate.
avis de
-
2,0
Swiss air canceled our flight two days before our scheduled flight
Points négatifs : We were left in Italy a day longer and so we had to incur the cost of hotel and meals for an extra day. Our hotel had no rooms for us so we had to pack up and find another hotel
avis de
-
10,0
Points positifs : Everything was good, good staff, good servise.
avis de
-
6,0
Points positifs : Load
Points négatifs : Tight seating
avis de
-
5,3
Points positifs : Perfect hours of the flight
Points négatifs : Food (sandwich dry...)
avis de
-
6,6
Points négatifs : Swiss cancelled our original flight. Put us on a much later flight that would not connect to our flight to Newark. Instead they put us up in a hotel in Zurich and put us on a United flight the next day, both my husband and I reached missed a day of work because of this.
avis de
-
5,0
Points négatifs : No snacks, half cup juice. Boarding-no organized lines.
avis de
-
9,2
Outstanding Service and Food/Beverage
Points positifs : Service and Food/Beverage were very good
avis de
-
7,0
Points positifs : Leg Room good at emergency exit row
Points négatifs : Not a lot of help at the airport.
avis de
-
3,3
Points négatifs : Late by 2 hours
avis de
-
9,3
A new bombardier c100 flight
Points positifs : Quick, awesome, Swiss Crew as always perfect.
Points négatifs : Turbulence but it’s a service problem )
avis de
-
8,3
Points positifs : Like everything
avis de
-
10,0
Points positifs : Two free snacks and friendly and very helpful staff members.
Points négatifs : Nothing
avis de
-
10,0
Points négatifs : If I had to change something, it would be food. But this is a personal reason. I just didn't find it tasty.
avis de
-
4,6
Points négatifs : The plane was late at arriving, and therefore late to leave from Warsaw leaving very little time between landing in one place and the next plane leaving. It would have helped if we were reassured that the connecting flight would wait instead of running through the airport.
avis de
-
5,3
Points positifs : Nice flight
Points négatifs : I was not flying from zagreb they have change my flight from ljubljana to zurich 8h before traveling
avis de
-
7,6
Points négatifs : The itin. did not show the departure gate in Heathrow Airport, so the taxi took us to term. 03, while the actual gate w3aqs at term. 02.....long way to change and walk for two seniors.
avis de
-
0,0
Flight cancelled for medical reasons
Points négatifs : I could not obtain a refund.
avis de
-
10,0
Pretty nice. But old plane
Points positifs : Friendly professional service. Good pie.
Points négatifs : Leaking from exit row when descending to land
avis de
-
6,0
Points négatifs : Flight was more than 1 and a half hours late. Bad.
avis de
-
3,0
Points négatifs : old plane where you are cramped.
avis de
-
10,0
Great experience
Points positifs : Swiss Airline was very clean with new planes and a great staff. An overall wonderful International flight!!
avis de
-
10,0
Points positifs : same as Lufthansa
avis de
-
10,0
Points positifs : On time, quick flight, excellent service
Points négatifs : Nothing -- everything was great
avis de
-
10,0
Very professional and efficient
Points positifs : Everything moved smoothly
avis de
-
10,0
Great Service
Points positifs : Great, friendly service. Super food on a short flight!
Points négatifs : Everything was great.
avis de
-
10,0
Great Flight! Great service! On time!
Points positifs : Good food, and generous. Staff was courteous. Flight was on time. Swiss are very precise.
Points négatifs : Nothing.
avis de
-
8,6
Great
Points positifs : Crew, timing, professionalism, cleanliness,
avis de
-
10,0
Points positifs : The service was outstanding.They were all so nice.
avis de
-
8,6
Great flight
Points positifs : Service, food, chocolate,
Points négatifs : No wifi
avis de
-
8,6
all good
Points positifs : great flight in time
Points négatifs : they are selling connections too short
avis de
-
10,0
Great movies and big screen,
Points positifs : seats and movis
avis de
-
10,0
Points positifs : Basket of Swiss chocolates served. Even though the flight was short, we were served a croissant, drink, and the yummy chocolate.
avis de
-
10,0
Points positifs : Everything was good, good staff, good servise.
avis de
-
9,2
Outstanding Service and Food/Beverage
Points positifs : Service and Food/Beverage were very good
avis de
-
9,3
A new bombardier c100 flight
Points positifs : Quick, awesome, Swiss Crew as always perfect.
Points négatifs : Turbulence but it’s a service problem )
avis de
-
10,0
Points positifs : Two free snacks and friendly and very helpful staff members.
Points négatifs : Nothing
avis de
-
10,0
Points négatifs : If I had to change something, it would be food. But this is a personal reason. I just didn't find it tasty.
avis de
-
10,0
Pretty nice. But old plane
Points positifs : Friendly professional service. Good pie.
Points négatifs : Leaking from exit row when descending to land
avis de
-
7,6
Points négatifs : I was very confused by this trip as I always recommend Swiss airlines.Traveling this time with my sister&nephew,their tickets couldn’t be found,&we were almost denied any even if we had proof that we purchased them.Plus,they were denied any upgrade in business class with me as there were emptyseats.
avis de
-
8,0
Points positifs : They had a gluten free snack available for me!
avis de
-
7,3
Points positifs : Pleasant crew
Points négatifs : Only discomfort was Florence airport. Airline service was very good.
avis de
-
7,5
Points positifs : A short flight, so, it was just fine. A very friendly crew.
avis de
-
8,0
Points positifs : Friendly & pleasant flight attendants.
Points négatifs : Too close to the bathrooms - doors opening & closing & flushing noises were loud and annoying.
avis de
-
7,0
Points négatifs : t
avis de
-
8,0
Efficient
Points positifs : Took a quick flight to Zurich. The whole trip was less than an hour. Everything went smoothly.
avis de
-
7,6
Good transit flight
Points positifs : Near on time arrival,
Points négatifs : Had to stand a long time on the bus to get to plane
avis de
-
6,6
Points négatifs : Swiss cancelled our original flight. Put us on a much later flight that would not connect to our flight to Newark. Instead they put us up in a hotel in Zurich and put us on a United flight the next day, both my husband and I reached missed a day of work because of this.
avis de
-
7,0
Points positifs : Leg Room good at emergency exit row
Points négatifs : Not a lot of help at the airport.
avis de
-
8,3
Points positifs : Like everything
avis de
-
7,6
Points négatifs : The itin. did not show the departure gate in Heathrow Airport, so the taxi took us to term. 03, while the actual gate w3aqs at term. 02.....long way to change and walk for two seniors.
avis de
-
4,3
Points positifs : Flight attendants were all nice. People in boarding are HORRIBLE. Seems like they didnt know what they were doing. It was so disorganized. Went thru 3 passport check. Flight was delayed leaving and getting off the plane then the 3 passport check after that.
Points négatifs : Only 1 passport check. More organized for people to board.
avis de
-
2,0
Points positifs : nothing
Points négatifs : first plane was delayed few minutes and second plane - to boston - didnt wait and we missed them thanks a lott swiss - worst airline ever.
avis de
-
2,0
Points positifs : Nothing. No plug ins to charge phone and no entertainment.
Points négatifs : Entertainment and more space. Plane super full and so so cramped.
avis de
-
2,0
Points négatifs : I would never use the site to book flights again unreliable disorganised no customer focus misinformation in Web site which resulted in me having good to buy additional ticket from Gatwick at great expences and inconvenience
avis de
-
6,4
Points positifs : Efficiency of staff
Points négatifs : cold croissant for breakfast/snack and no other alternative
avis de
-
6,0
Points positifs : Clean plane, good seats
Points négatifs : Staff was not particularly friendly
avis de
-
4,8
Points négatifs : Our incoming flight was delayed so we missed our original connection. We were rebooked on a flight 5 hours later. That flight was then further delayed by 1.5 hours because that incoming plane had left London late. So we got to Florence 8 hours later than anticipated all because Swiss flights are not running on time.
avis de
-
6,0
Points positifs : Wine and food.
Points négatifs : It was hot. Extra charge for carry on, $65.
avis de
-
2,0
Delays with no notice
Points négatifs : Second delay of my return trip with no notice from the airline. Swiss employees herded passengers like sheep forna second passport inspection after the 3 hour delay, speaking to passengers in an abusive tone. It made me extremely uncomfortable.
avis de
-
2,0
Worst Travel Experience
Points négatifs : This was beyond the worst travel experience I have ever had. First, there was no gate information desk so we could only see our flight was delayed on the flight board with no further information. When we tried to ask a person working at a gate we quickly got "I don't know, there's no information for you", until eventually after an hour of no information we knew we would miss our connection from Zurich-Boston. We couldn't possibly figure out any other way of getting home to Boston because again, there were no information desks for this, just gate check points. When we got to Zurich, we had missed our connection by about 30 minutes which meant we had to wait in a line for a transfer desk and be put on a new flight. After 2.5 hours of waiting at the transfer desk we were told was the only one we could go to, we had enough and went to a different transfer desk where there was a minimal line. After 30 more minutes we were helped there but by that point there was no chance of getting home to Boston that night. We were put up in an "airport hotel" 35 minutes out of Zurich with a voucher for 20 francs for dinner and 20 for breakfast. The problem with this accommodation was that we didn't get to the hotel until 11pm when the restaurant there had closed. They gave us water, an apple and a hot sandwich that was one of the soggiest things I've ever attempted to eat. We only could get 4 hours of sleep because there were only 2 shuttle times back to the airport and we would miss our new flight if we had taken the second one. People were turned away from the first bus so I can't imagine everyone was even able to make their rebooked flights. Because of the bus schedule being so early, we didn't get breakfast from that voucher either. Overall, this was one of the worst experiences flying I have ever had and what made it especially terrible was the complete lack of any communication or helpfulness from anyone dealing with our situation beside the woman at the transfer desk who helped get us on a new flight. From this experience, I hope to never fly Swiss Air again and get a refund plus some for the debacle we went through.
avis de
-
6,0
Long waiting while boarding
Points positifs : Nice crew
Points négatifs : Waiting while boarding
avis de
-
2,0
Hasn’t happened yet
Points positifs : Wasn’t able to make this flight due to delay leaving Boston
Points négatifs : Wasn’t able to make this flight due to delay leaving Boston
avis de
-
2,0
Connecting flight a disaster
Points négatifs : It was impossible for us to make our connecting flight from Zurich to Berlin because it was located in a different terminal and we had to go through customs first which took over an hour. “Not our fault” says Swiss. Swiss and other airlines should unite in demanding customs allow the connecting travelers to go through 1st.
avis de
-
5,3
Points positifs : Le vol correct.
Points négatifs : L’équipage a baissé le température à l’intérieur beaucoup trop. Le retard en plus. I
avis de
-
6,0
Points négatifs : Late & bumpy Staff kind Helvetia legroom poor
avis de
-
6,3
Baggage Check-in
Points négatifs : Baggage check-in at both Chicago O'Hare and Venice Marco Polo was very slow.
avis de
-
2,0
Points négatifs : Missed flight by minutes. They would not let us at a change fee and we eirher had to pay almost $7000 for the same flight the following day or book with a different airline which we ended up doing.
avis de
-
4,0
My son changed our flights as I was not notified these flights had can
Points positifs : My son thankfully was able to switch our flight
Points négatifs : I was not notified original flight had been cancelled
avis de
-
5,6
Points négatifs : Our flight was rerouted due to weather, which was fine. Unfortunately after we landed at an alternate airport, Swiss Air was completely disorganized. Communication with the effected passengers was sparse. Very unimpressed with Swiss Air.
avis de
-
2,3
My seat was double booked on Budapest flight (21A)
Points négatifs : My seat was double booked and I couldn't sit down what was on my boarding ticket. I received this seat at the beginning of my trip in San Francisco during check-in, however apparently Swiss has arbitrarily overridden seating in Zurich. The crew on Budapest flight were rude, and ultimately didn't do anything when I brought this to their attention. I'd like some form of compensation for this inconvenience.
avis de
-
2,0
Swiss air canceled our flight two days before our scheduled flight
Points négatifs : We were left in Italy a day longer and so we had to incur the cost of hotel and meals for an extra day. Our hotel had no rooms for us so we had to pack up and find another hotel
avis de
-
6,0
Points positifs : Load
Points négatifs : Tight seating
avis de
-
5,3
Points positifs : Perfect hours of the flight
Points négatifs : Food (sandwich dry...)
avis de
-
5,0
Points négatifs : No snacks, half cup juice. Boarding-no organized lines.
avis de
-
3,3
Points négatifs : Late by 2 hours
avis de
-
4,6
Points négatifs : The plane was late at arriving, and therefore late to leave from Warsaw leaving very little time between landing in one place and the next plane leaving. It would have helped if we were reassured that the connecting flight would wait instead of running through the airport.
avis de
-
5,3
Points positifs : Nice flight
Points négatifs : I was not flying from zagreb they have change my flight from ljubljana to zurich 8h before traveling
avis de
-
0,0
Flight cancelled for medical reasons
Points négatifs : I could not obtain a refund.
avis de
-
6,0
Points négatifs : Flight was more than 1 and a half hours late. Bad.
avis de
-
3,0
Points négatifs : old plane where you are cramped.
avis de
Suivi des vols
Itinéraires proposés par Helvetic Airways
Aéroports populaires desservis par Helvetic Airways
Coordonnées de Helvetic Airways
- 2L Code IATA
- +41 44 270 85 00 Appeler
- helvetic.com/fr Consulter
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