Avis des clients
Note globale
8,3
Excellent
Basé sur 181 avis
Note générale
8,5
Embarquement
8,6
Confort
8,2
Équipage
8,8
Divertissements
7,6
Restauration
8,0
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Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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2,0
I want a refund
Points négatifs : I was not able to change my original flight from the 26th of June to the 27th. When I called the insurance company I was told they could do nothing as well as the airline. I ended up not catching the first flight of my reservation. When it came time to catch my second flight of the reservation I was told at the airport that my flights were canceled because I did not catch my first flight then proceeded to tell me I would have to buy another ticket to catch the same flight. I would like to get a full refund since I was not able to catch any of my flights. Not only was my return flight canceled but I was never notified it was.
avis de
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2,0
Did not make a connection in Zurich. My first flight was delayed 60m
Points positifs : Quick hotel accommodation
Points négatifs : Missed flight and missed day at work, lost another vacation day due to Swiss Air
avis de
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8,0
Points positifs : Service was good.
Points négatifs : None
avis de
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7,6
Swiss - Florence to Chicago
Points positifs : On time and reasonable comfort for a smaller plane.
Points négatifs : Nothing I was unhappy with.
avis de
-
2,0
Points négatifs : Pre-boarding experience was horrible. A young airline representative was walking among passengers waiting for boarding and forcing persons arbitrarily to check in carry on luggage claiming that there is not enough space in overhead compartments. In reality many bins were visibly half empty when boarding concluded. I was one of the persons selected for "special treatment". One is asked to walk to the counter to "prove" that the carry on follows regulations. Mine fit nicely into the measuring bin (was bought to fit and used on many flights over the years with no problems). Passing this first test is not enough, the next step is to weigh the luggage. For my carry on the weight was 8.5 kg which apparently is 0.5 kg above the limit so they took it away as a check-in luggage. It did not matter to them that I was connecting in Zurich to Los Angeles flight and needed items in my carry-on for a long flight as an elder person (e.g., in all this commotion I forgot to take out my medicine from the suitcase to have it with me on board). Despite being a long time frequent flyer in the Star Alliance I'll be avoiding in the future booking flights on Swiss as a plague.
avis de
-
7,3
Points négatifs : No food or entertainment on this short flight
avis de
-
9,6
Points positifs : All perfect!
avis de
-
10,0
First Experience with Swiss
Points positifs : Extra nice crew. It was my first time flying with Swiss.
avis de
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10,0avis de
-
5,2
Points positifs : on time
Points négatifs : very unfriendly air Hostess (Helvetic Crew), not a smile, no please or thank you
avis de
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10,0
Points positifs : Friendly and courteous staff and clean planes.
avis de
-
10,0
Points positifs : Good staff, nice
Points négatifs : Plane felt old. Didn't feel safe.
avis de
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9,6
Points positifs : All perfect!
avis de
-
10,0
First Experience with Swiss
Points positifs : Extra nice crew. It was my first time flying with Swiss.
avis de
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10,0avis de
-
10,0
Points positifs : Friendly and courteous staff and clean planes.
avis de
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10,0
Points positifs : Good staff, nice
Points négatifs : Plane felt old. Didn't feel safe.
avis de
-
8,0
Points positifs : Service was good.
Points négatifs : None
avis de
-
7,6
Swiss - Florence to Chicago
Points positifs : On time and reasonable comfort for a smaller plane.
Points négatifs : Nothing I was unhappy with.
avis de
-
7,3
Points négatifs : No food or entertainment on this short flight
avis de
-
2,0
I want a refund
Points négatifs : I was not able to change my original flight from the 26th of June to the 27th. When I called the insurance company I was told they could do nothing as well as the airline. I ended up not catching the first flight of my reservation. When it came time to catch my second flight of the reservation I was told at the airport that my flights were canceled because I did not catch my first flight then proceeded to tell me I would have to buy another ticket to catch the same flight. I would like to get a full refund since I was not able to catch any of my flights. Not only was my return flight canceled but I was never notified it was.
avis de
-
2,0
Did not make a connection in Zurich. My first flight was delayed 60m
Points positifs : Quick hotel accommodation
Points négatifs : Missed flight and missed day at work, lost another vacation day due to Swiss Air
avis de
-
2,0
Points négatifs : Pre-boarding experience was horrible. A young airline representative was walking among passengers waiting for boarding and forcing persons arbitrarily to check in carry on luggage claiming that there is not enough space in overhead compartments. In reality many bins were visibly half empty when boarding concluded. I was one of the persons selected for "special treatment". One is asked to walk to the counter to "prove" that the carry on follows regulations. Mine fit nicely into the measuring bin (was bought to fit and used on many flights over the years with no problems). Passing this first test is not enough, the next step is to weigh the luggage. For my carry on the weight was 8.5 kg which apparently is 0.5 kg above the limit so they took it away as a check-in luggage. It did not matter to them that I was connecting in Zurich to Los Angeles flight and needed items in my carry-on for a long flight as an elder person (e.g., in all this commotion I forgot to take out my medicine from the suitcase to have it with me on board). Despite being a long time frequent flyer in the Star Alliance I'll be avoiding in the future booking flights on Swiss as a plague.
avis de
-
5,2
Points positifs : on time
Points négatifs : very unfriendly air Hostess (Helvetic Crew), not a smile, no please or thank you
avis de
Suivi des vols
Itinéraires proposés par Helvetic Airways
Itinéraires populaires
Vol
Origine
Destination
dim.
lun.
mar.
mer.
jeu.
ven.
sam.
D
L
M
M
J
V
S
5300
Berne
BRN
Héraklion
HER
5301
Héraklion
HER
Berne
BRN
5310
Berne
BRN
Kos
KGS
20
Berne
BRN
Palma de Majorque
PMI
5311
Kos
KGS
Berne
BRN
21
Palma de Majorque
PMI
Berne
BRN
75
Bordeaux
BOD
Zurich
ZRH
74
Zurich
ZRH
Bordeaux
BOD
Aéroports populaires desservis par Helvetic Airways
- Aéroport de Berne Belp (BRN)
- Aéroport de Zurich Intl (ZRH)
- Aéroport de Palma de Majorque Son Sant Joan (PMI)
- Aéroport de Héraklion N. Kazantzakis Apt. (HER)
- Aéroport de Bordeaux-Mérignac (BOD)
- Aéroport de Citium Larnaca (LCA)
- Aéroport de Kos (KGS)
- Aéroport de Tromso/Langnes (TOS)
- Aéroport de Rhodes Diagoras (RHO)
- Aéroport de Olbia Costa Smeralda (OLB)
- Aéroport de Kuusamo (KAO)
- Aéroport de Shannon (SNN)
Coordonnées de Helvetic Airways
- 2L Code IATA
- +41 44 270 85 00 Appeler
- helvetic.com Consulter
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