Points négatifs : Office needs to be mopped, walls cleaned and repainted. Front door handles gummy and dirty. They sprayed for covid but they need to be deep cleaned.
Points positifs : Javier and Nick were very accommodating and helpful.
Points positifs : yes
Points négatifs : not a thing
Points positifs : Very friendly and helpful staff especially at pick up but also at drop-off. Upgraded the car without any difficulty and were very glad to have a larger car (Camry) for a long trip. Plenty of trunk room-fit two large suitcases and a smaller one as well as a couple of backpacks.
Points négatifs : I was originally told I could be picked up as long as the pick up point was within 2 miles of the rental place (Fullerton) so I arranged to be picked up but the morning of the pickup when I called to change the pick up time, they had no record of agreeing to pick me up at all!
Did not honor the price.
Points négatifs : After making my reservation with Hertz, they told me they do not have any cars for that price. I would need to upgrade to a SUV for triple the price if I wanted a car that day.
co workers more important then cutomers
Points négatifs : employee didn't greet us when showing up wit pick up our reservation. was rude and didn't ask nicely for credit card or id. picked up cell phone call from co worker, talked to her for about 5 minutes. then hung up and proceeded to call someone else on the cell phone. waited 11 minutes for him to be done then proceeded with my reservation. i asked what car options i have with my reservation since i did see other cars in my class of rental. he then said you only get the versa and just got up and walked to the back door and disappeared. then came in the front door 3 minutes later with us just standing inside. came in said check your car see any damage and come back and let me know. rude. no thank you or have a great day, not even a bye. barely made eye contact also. did not feel important or valued as a customer and will never rent from hertz or kayak again.
Points positifs : Quick. Convenient. Friendly..Good value - even for fuel.
Points négatifs : Prices fluctuate so much, you can't count on a deal. You have to find it.
Points positifs : The vehicle was a smooth ride with a few unexpected bells and whistles such as a backup camera, lane departure warning, collision warning and sport mode. Both the pick-up and drop-off were rather time efficient and the staff was friendly.
Points négatifs : Before driving the vehicle off the lot I noticed the Maintenance Service Soon warning indicator came on and was told not to worry about it. This was a bit annoying because I had to disregard the warning every time I started the vehicle. On the second day the Low Tire Pressure warning indicator came on. Upon contacting the rental place, I was notified that I could take the vehicle in to have it checked out. If it was determined that the tire could be repaired I would be charged $25. If it was not repairable I would be charged the replacement value. After asking the rental place if I could take care of it myself, I took it to America's Tire in case I did have a flat tire (they fix flats for free). It was determined that all four tires were between 9 to 11 psi below the recommended psi. These two concerns should have been taken care of prior to renting it out so that the customer can enjoy a stress free experience. The rental location was a bit tricky to find (used both Waze and Maps apps) and you can't make a left turn to the place. You have to make a left turn on a traffic light before, turn right into a parking lot and follow it around. Lastly, after returning the vehicle I noticed that the mileage on the receipt had an additional 5,000 of usage which I didn't think much of it since I had unlimited miles but maybe the staff member was going to use it for personal use since the mileage has already been accounted for.
top rental company
Points positifs : everything went like clockwork, easy to deal with, good price
Points positifs : Don't ever rent from this location!!!!! Unprofessional, lazy, unresponsive.....these guys are schmucks! Overweight potheads
Points négatifs : I will never rent a car from hertz again!
Points positifs : oui
Points négatifs : ce n’est pas une chose
Points positifs : Le personnel est très sympa et serviable, en particulier à la prise en charge, mais aussi au dépôt. Nous avons surclassé la voiture sans difficulté et nous avons été très contents d'avoir une voiture plus grande (Camry) pour un long voyage. Il y a beaucoup de coffre-fort pouvant accueillir deux grandes valises et une plus petite, ainsi que quelques sacs à dos.
Points négatifs : A l'origine, on m'a dit que je pourrais être pris en charge tant que le point de ramassage se trouvait à moins de 2 miles de la location (Fullerton), donc j'avais l'intention d'être pris en charge, mais le matin du ramassage quand j'ai appelé à changer l'heure de ramassage, ils n'avaient aucun enregistrement d'accord pour me prendre du tout !
Hertz possède 1 succursale à Fullerton. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.