Réservez une voiture de location chez Hertz à Newark

Points négatifs : I made the reservation and paid in advance, only to find when arriving at the counter that I’ve been placed on a Do not rent ban. The staff at the counter could not tell me why or help me any further and made me call a customer service line, where I waited for 20 minutes on hold. Since I was in a time crunch, I had to walk away and rent with a different service. Why did Hertz not flag my account when I paid for my reservation in advance, instead of wasting my time when I was already ready to pick up the car? Who knows. I still have not been able to get through to their specific phone line to figure out why my account has been blocked, after calling multiple times. I last rented with Hertz a few months ago, and never received any notice about my account being blocked.

Points positifs : At least accommodated a change of drop off given all the hassle

Points négatifs : Specifically didn't get the convertible that we ordered, despite choosing a Hertz a long way away just because they confirmed they would have one available

Points positifs : We were not able to rent the car because of the whole COVID-19 issue.

Points négatifs : Somebody in China a few months ago could’ve chosen not to eat a snake that ate a bat and this whole issue would never have taken place. We could have rented our car and had a great vacation and I am sure I would’ve written a great review.

Points négatifs : The person at the pick-up booked all the insurances possible, even though I specifically told him that I do not want that.

Points positifs : The staff was not helpful or friendly. As I did not have a credit card I was refused pick up and was instructed even though it was prepaid I wouldn't be able to get the car and for a refund to contact the 3rd party

Points négatifs : If I had recieved the car I paid for

Points négatifs : FALSE ADVERTISING WITH THE PRICE