Hôtels à Puerto Morelos

Hôtels à Puerto Morelos

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Puerto Morelos, Quintana Roo, Mexique
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Basse saison

septembre Mois le moins cher pour séjourner dans un hôtel : baissede de prix moyenne de 12%.

Haute saison

février Mois le plus cher pour séjourner dans un hôtel : augmentation de prix moyenne de 36%.

Prix moyen (nuit en semaine) :

251 € Prix moyen le dim. - jeu. pendant les 2 dernières semaines.

Prix moyen (nuit le week-end) :

213 € Prix moyen le ven. et sam. pendant les 2 dernières semaines.

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Hôtels les plus recommandés à Puerto Morelos

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Royalton Riviera Cancun - Puerto Morelos - Chambre
1
8,5 Excellent (4 659 avis)
dès 409 €
Présentation Avis
Cet établissement de bord de plage de Puerto Morelos se trouve à moins de 25 km de Country club de Cancún, Parc aquatique Wet n' Wild Cancun et Place de Puerto Morelos.
8,0 Excellent
Points négatifs: Les serveurs attendaient des pourboires et se font fous s'ils n'en avaient pas. Vente haute pression du club de diamant.
8,5 Excellent
Points positifs: Super nourriture Proche de la plage Vue sur l'océan grande chambre Superbe travailleurs sympathiques qui ont travaillé très dur
Points négatifs: Construction à la piscine était très bruyante et perturbante craque dans la fondation, je crois que l'hôtel coule ? Des moustiques
10,0 Excellent
Points positifs: +Food is great, specially in the Steak Restaurant +Buffet is also great with too many options and all of them of great quality +Staff service is outstanding, specially waitresses in the beach +Room is big, very clean and modern +Pools are also great, specially kids pool.
Points négatifs: -Beach was not the best since there is a lot of seaweed, however it seems to be a general problem y all riviera maya and royalton staff is constantly cleaning it.
9,2 Excellent
Points positifs: Great location, very good entertainment and a lot of facilities for family and kids.
Points négatifs: Room description was not clear.
10,0 Excellent
Points positifs: Felt like we were in paradise! View was magnificent, service outside our room was top notch and the staff was awesome! Checking in and out was quick and accurate. Shuttle service was great!
Points négatifs: Had a little trouble getting certain items for our room. Took multiple phone calls to get what we wanted. Communication was a little iffy some of the time.
10,0 Excellent
Points positifs: We decided to stay at the adults only section of the hotel which was amazing! Our room was ocean front with a balcony and a hot tub on it! The view was amazing! Our room was huge and clean. We had the same staff in and out of our room while we were there for 6 days/5 nights so we were able to get to know them. Alonzo and Margarita were great at keeping the rooms clean and having the beds turned back for us. We had upgraded to the diamond club before we got there and I would definitely do that again! Our butlers Dominquez and Reuben were Amazing!! To help celebrate our 20th anniversary they decorated our room with rose petals and confetti and had the hot tub ready to go for us. When we came back to our room that night there was a bottle of wine and chocolate covered strawberries waiting for us. They went above and beyond! They always were checking to see if there was anything else we needed. The food was pretty good and even though we had reservations I don't think we would have waited too long at any of the restaurants. The beach was beautiful! It did have a lot of seaweed but they did try hard to keep it clean but there's only so much they can do. The resort had shows every night and we watched most of them and really enjoyed the variety. The Diva's International were good and the Set the night on fire show was amazing! I would recommend this resort and do plan on going back!
7,7 Bien
Points positifs: Beautiful Resort Nice rooms, amenities Great food and drinks On the beach Away from the commotion of Cancun Great Tennis coach. Strangely, the hotel did not publicize the availability of personal tennis lessons. Nice Gym. Unfortunately, the gym/hotel did not sell any protein drinks or powders.
Points négatifs: At the end of the trip I learned my mosquito bites were bed bug bites, which means I will have to toss my luggage. Butler service was pointless. I could never reach them and they were of no help on check out. The central pool area was being renovated morning till evening for 3 days of the trip. Thankfully I stayed in the Diamond Club and had access to other smaller pools. The tipping situation feels awkward. I'm not sure how to better handle it though. In early the December the beach is so-so since there still was a fair amount of sea grass. The beaches down south were a lot "cleaner" and the water was clearer.
8,0 Excellent
Points positifs: I like the space and the variety of restaurants but was difficult to est anywhere else besides buffet because we needed to make reservations or it was full.
Points négatifs: The check out they delayed us because they didn't do their job when we checked in with the payment and we almost missed our flight. They didn't leave things where we left them as s result my hair straightener was left behind.
9,7 Excellent
Points positifs: Loved the spa, the room, the food. It was my husband's birthday, and they did so many things to make him feel extra special. He said it was one of his most memorable birthdays. They really went above and beyond. We lov d our spa services from Erika and Joselyn.
Points négatifs: I didn't like the Timeshare presentation. It ran too long. Truthfully, it ruined my morning. ..we were hoping for bluer ocean.
10,0 Excellent
Points positifs: Our butler Ruddy was amazing!
8,8 Excellent
Points positifs: Great beach and pools staff at both were very helpful and accommodating.
Points négatifs: Bed was very uncomfortable could barely sleep at night and restaurant staff was not on top of their game.
7,1 Bien
Points positifs: The hotel is neat and clean located in a great location
Points négatifs: Hotel staff service, personal service providers, very much needed improvement, very slow service! The room service is barely functioning!
9,6 Excellent
Points positifs: Rooms are showing a little wear and tear but were extremely comfortable. Food was amazing as was the service. Already planning our next trip back!
Points négatifs: We witnessed other, rather rude guests treating the staff poorly. We couldn’t imagine why they could’ve been so angry when we felt our stay was exceptional.
Présentation Avis
Dans la zone de Puerto Morelos, à côté d'un terrain de golf, cet établissement de front de mer se situe à 0,1 km de Baye Petempich et à moins de 15 km des sites suivants: Plage Ojo de Agua et Sanctuaire Santuario de la Esperanza et capsule temporelle. Jardin botanique Dr. Alfredo Barrera Marín et Récif de Puerto Morelos sont également à 15 km de distance.
9,0 Excellent
Points positifs: I loved how nice the rooms were. Everything was pretty much top notch on the resort. The housekeepers maintained a very clean room for us.
Points négatifs: The only thing that was a little disappointing about the resort was the lack of communication. One night we went to the nightclub on the property and they closed at midnight but online they said 3am. So we only got 20 minutes there and that was annoying.
10,0 Excellent
Points positifs: The staff, the people the resort everything!!!
7,5 Bien
Points positifs: Clean nice room, good staff
Points négatifs: Small location, not enough activities other than pool.
9,2 Excellent
Points positifs: Magnifique hotel, il etait mieux que ce que je l'esperais. Tres bon rapport/qualité prix. Gigantesque et tellement de choix. De nombreux restaurant misent a disposition, plusieurs piscines. Le personnel est tres aimable, disponible, serviable et tres souriant. le petit dejeuner propose un large choix de produits, de tres bonne qualité et des produits frais. Chaque jour, l'hotel est animé matin et soir avec des activé et des soirées a theme. Je recommande ++++
Points négatifs: Hotel isolé du centre, il faut pour y aller prendre un taxi ( ce qui coute la bas tres tres cher )
6,0 Bien
Points positifs: I like the beach in front of the Hotel.
Points négatifs: The concierge does NOT work. People from the concierge are not really helpfull and It really made me very stress and destroy some of my vacation. Restaurant not so good. Not so many places available to sit down near the beach or the swimming pool. They are not flexible. They don't have any shuttle service to take to the center of Cancun or to the center of Playa del Carmen (paying the price they charged me, its possible to stay in other Hotels that offer this kind of service). And other small problems that made us very disappointed with the place.
10,0 Excellent
Points positifs: You could relax or you could party! It really meet all our needs for different times if the day.
Points négatifs: My husband is gluten free, I wish you could get more breakfast options for our next visit!
10,0 Excellent
Points positifs: The staff is magnificent, the food is of top quality and delicious which is not expected for an all inclusive resort, there is always something to do and the costumer service is excellent
Points négatifs: I think that the dress code for some of the restaurants is a bit unnecessary, could be toned down a bit
8,0 Excellent
Points positifs: Overall, facilities are nice. Staff are helpful ,friendly .
Points négatifs: The food was average for this high end, expensive hotel, especially for vegetarian, overall , all the food I got was too salty, not enough local fruits like papaya, pineapple, dragon fruit like other resort where I stayed before. Music by the pool was too loud and boring, every day the same music, my room was facing it, I could not stay in my room because it was so loud, annoying. I had stayed at other resort in Cancun, which provided entertainment with staff trying to have guests engaged in games at the pool instead , they just put out loud , bad music .I literally had headache.
10,0 Excellent
Points positifs: Food was excellent overall! Also really like the 3 different pools depending on your mood :) service was always great!
Points négatifs: Mini bar fridge wasn’t very cold in our room :(
9,7 Excellent
Points positifs: Let's start with the food-- It was uniformly phenomenal at every restaurant we tried (Kibbeh, Picante, Silk City, The Strip, Bites, Spoon). Top shelf liquors and well made cocktails kept everyone in high spirits (seriously... try to get a well-made Manhattan at any other Mexican AI property. Good luck.) Just one restriction that we ran into: No shots in the Xcelerate pool, but that's probably a good idea. Our suite in the Xhale (VIP) area was quite modern and very well appointed. Everything (with one exception) was in excellent shape and housekeeping services were prompt and thorough. We were at Breathless for my buddy's bachelor party and the party package we ordered ($125 a head) was totally worth it. Bottles of tequila, a photo shoot, a private cigar rolling, a late night party in the room, table service at the club, a specially decorated daybed by the pool... it all added up to a very special experience. Overall, the grounds are absolutely gorgeous. The place is pretty new, so you'd expect things to be clean and they are. The raised walkways throughout the property and the tasteful use of accent lighting really makes you feel like you're in the middle of an ultra modern estate. All of the restaurants and lounges are beautifully decorated, too. A lot of thought went into the design of this stunning property. The thing that really makes Breathless Riviera Cancun stand out, though, is the people. The entire staff from top to bottom are friendly and accommodating. The worst I personally experienced was a bartender or two who was somewhat indifferent. No one was unusually sour or gave off a begrudging attitude like you find at a lot of AIs (especially in the Caribbean islands). Just keep a steady flow of small tips ($1 here... $3 there... $20 for super special favors) coming and you'll be treated very very well. Extra huge thanks to... JC at Wink-- The best bar server I have ever met in my whole life! Thanks for hooking it up time after time and for helping us recreate our 18-year-old bro trip photo. :D Ericka at Picante-- For playing mom to a bunch of overgrown misfits as you served us the best Mexican meal we ever ate. Ivette Hernandez-- For personally seeing to it that all of our requests were handled quickly and thoroughly. It was a true pleasure meeting you! Bottom line: I wouldn't hesitate in recommending Breathless Riviera Cancun to anyone I know... and I already have many times. Keep up the great work!
Points négatifs: Just a few things to mention-- all of them minor: - Our in-room tablet (how you check the activities, make reservations, order room service, etc.) in one of the suites didn't work upon arrival. Something was wrong with the charging base. A little tinkering and it was fine. - While the property is totally appropriate for anyone traveling without kids, it does cater primarily to couples. As such, the beautiful rain showers in the suites are in a glass box right in the middle of the room-- ostensibly so you can see how smoking hot your new husband/wife is as they bathe-- and the "privacy curtain" basically just separates the shower from the bed area. Anyone accessing the sinks, toilet, closet, minibar, coffeemaker or walking in the front door (GASP!) has a front row seat. The management might consider having those curtains go around the entire shower enclosure. - Room service was uniformly slow. Every time. Tasty, though! - I scheduled our private photo shoot for 7pm on our last day. The photo desk called to ask if we could move it up to 6. I obliged. When we showed up, the photographer power-walked us to the beach, snapped exactly two photos and skedaddled. When I asked if we could take just a few more, she said simply "No. This is enough." Oooooo kaaaaay.
10,0 Excellent
Points positifs: The food, drinks and restaurant staff
Points négatifs: The entertainment could have been a little better
Présentation Avis
Dans la zone de Puerto Morelos, cet établissement de front de mer se situe à 0,1 km de Baye Petempich et à moins de 15 km des sites suivants: Plage Ojo de Agua et Sanctuaire Santuario de la Esperanza et capsule temporelle. Jardin botanique Dr. Alfredo Barrera Marín et Récif de Puerto Morelos sont également à 15 km de distance.
10,0 Excellent
Points positifs: Tout était parfait, du personnel jusqu’à la nourriture tout était exceptionnel. Nous reviendrons rapidement c’est une certitude. La gentillesse et le professionnalisme est incroyable. Merci pour tout. De la part des petits français.
10,0 Excellent
Points positifs: The staff were incredibly friendly and helpful. Very attentive if you needed a refill or help with reserving cabanas. There was always something fun going on!
Points négatifs: Ice, there needs to be an easier way to get ice into the room.
9,0 Excellent
Points positifs: Tout ! Desire est un paradis. C'est unique, le personnel est fantastique ! Cela fait 16 ans que cela dure... Bravo !
Points négatifs: Le seul point négatif, c'est le contraste avec l'exceptionnelle gentillesse du personnel de l’hôtel, du restaurant et celle du Spa. De charmantes personnes du Spa viennent vous voir sur la plage, très souriantes, et vous proposent leurs prestations, mais aussi des "Discount". Mais si vous avez envie de signer avec une remise, sachez que lorsque vous vous présenterez au Spa, on vous accueillera très mal et on vous "discutera" la remise... A croire que ce Spa ne fait pas partie de l’hôtel, ils sont tellement désagréables !!!
8,0 Excellent
Points positifs: petit déjeuner - déjeuner diner - piscine - animation
Points négatifs: insonorisation de ma chambre
9,0 Excellent
Points positifs: The staff and property are great. Everyone is so attentive. It is secluded and you are free to be yourself most anywhere.
Points négatifs: The food on the property is not great. Puerto Morales has great restaurants if you need a fix.
Now Jade Riviera Cancun Resort & Spa - Puerto Morelos - Extérieur
4
8,8 Excellent (2 615 avis)
dès 262 €
Présentation Avis
Bénéficiant d'un bel emplacement dans la zone de Puerto Morelos, cet hôtel de front de mer se trouve à côté d'un terrain de golf, à moins de 3 km de Plage Ojo de Agua, Marché d'artisanat et Église catholique San Jose. Récif de Puerto Morelos et Place de Puerto Morelos se trouvent également à moins de 5 km de distance.
9,7 Excellent
Points positifs: La plage et les piscines. La chambre était super ! Lits confortables et draps agréables. Le personnel était sympa et très accommodant avec notre grand groupe.
Points négatifs: Les serveurs du bar étaient un peu désagréables avec nos filles. Mais je ne pense pas qu'elles aient laissé de pourboire
10,0 Excellent
Points positifs: 1st. Right size. At 1200 max guest capacity (apparently it was at around 85-90% occupancy during our 4 night stay), it had all the typical amenities of a Riviera Maya all-inclusive but without feeling crowded. 2nd. Staff. Extremely professional and kind without exception. Arsenis and Miguel at Mercure, Elpidio at Capers, Santos at Castaways, Lourdes, Edgar and Lizbeth at breakfast, Veronica who cleaned our room, and Leonardo the Zumba instructor... and so many more. 3rd the quality of the artists/shows, way above the levels (often mediocre) of the other resorts we have visited in RM.
9,0 Excellent
Points positifs: It was a smaller property and less crowded.
5,0 Correct
Points positifs: Belle plage
Points négatifs: Il n'y a pas de coin agréable pour boire un verre et c'est très bruyant, le seul bar de la plage sympa est privatisé presque chaque soir pour des soirées privées, le buffet est basique et la suite que nous avions avait une literie vraiment moyenne et deux chaises sur le balcon pour 3 personnes.Cet hôtel n'est pas à la hauteur d'un 5 étoiles pour être venue déjà 2 fois sur la Riviera dans d'autres établissements 5 étoiles
8,0 Excellent
Points positifs: Staff was amazing and the resort was very clean. Loved our ocean view and the top shelf liquor was great. The gym was well-equipped and one of the best for a hotel I've seen. Was truly all-inclusive and never pressured to spend more money.
Points négatifs: The food could have been better but it wasn't bad. We had dinner in one of the restaurants our first night and it was our least favorite meal. We stuck with the buffet and found the Mexican dishes to be the best.
10,0 Excellent
Points positifs: The staff and beach amenities
Points négatifs: The steak. Three times we ordered medium rare and got well done!
7,9 Bien
Points positifs: Pretty gardens, very clean and tidy
Points négatifs: Not enough sun beds for the amount of people there. Some people up at 4:30 to claim their beds. One day I couldn’t find one bed. I told one of the ppl attendants who removed 4 towels from unattended beds as they had no personal belongings there. I was on the bed for an hour when a lady came along and argued that they were her beds. It wasn’t a nice experience. However the pool attendant eventually sorted the problem and he found her alternative beds.
10,0 Excellent
Points positifs: The service and the food where amazing!
Points négatifs: The power went out in our room twice while in the shower, my girlfriend got out to see what was going on and slipped, I feel it was handled improperly
10,0 Excellent
Points positifs: This is my first experience at a Now brand and I can surely say I’ll be back and trying the others. I had the preferred level so the experience began at check in with a dedicated space. The staff on every level are really nice, not the fake nice because it’s their job but really nice. The resort is fairly large with a ton of things to do. After my 5 day vacation/holiday I haven’t been able to do everything. The food is incredible! There was not one place I was disappointed at. The French restaurant was beyond exceptional! I had one issue in my suite where the AC in the bedroom wouldn’t turn off. I called the desk and they had somewhere in less than 5 min. He apologized when he realized it wasn’t an easy fix and asked if it’s okay if he fixes it now or he can come back later. We agreed for him to fix it now. It took about 30 minutes. He was up in the ceiling and all. They even came back the next day to be sure it was still working correctly. Had a great time and I would 100% return.
Points négatifs: The journey to your room can sometimes be a little confusing but after a day you can pretty much get it down pack.
10,0 Excellent
Points négatifs: Room was clean but not consistent ie not enough bottled water and hand towels and face clothes
7,0 Bien
Points positifs: Food options.
Points négatifs: Ocean Beach had large rocks, medium rocks and small rocks...very hard to swim and dip in ocean directly in rear of hotel....walking the beach line was just as bad with large slippery rocks.
2,0 Médiocre
Points négatifs: Long check in; tried to force us into double beds claiming they were out of kings; food that equates to a holiday inn breakfast for every meal of the day; missing amenities in rooms.
5,0 Correct
Points positifs: Food
Points négatifs: Bathroom by the pool, always wet and dirty. Need real towels and air fresheners
Présentation Avis
Bénéficiant d'un bel emplacement dans la zone de Puerto Morelos, cet établissement de front de mer se trouve à côté d'un terrain de golf, à moins de 5 km de Crococun Zoo, Plage Ojo de Agua et Récif de Puerto Morelos. Place de Puerto Morelos et Église catholique San Jose se trouvent également à moins de 5 km de distance.
9,1 Excellent
Points négatifs: Vraiment bien si les restaurants avaient la climatisation, nous étions très inconfortables pour le dîner. Mais nous étions là-bas pendant une semaine de forte chaleur.
10,0 Excellent
Points positifs: Emplacement magnifique et personnel sympathique. Je le recommande vivement à tous ceux qui recherchent un hôtel familial Riviera Maya tout compris dans cette gamme de prix.
10,0 Excellent
Points positifs: I loved the amount of activities that were available to do not just at night such as salsa lessons but also during the day with bike tours and other events. I loved the friendliness and helpfulness of the staff. The beach was clean and kept clean throughout the day and the wait staff was great about continuing to come around and see if you needed anything. The adults only pool was fantastic and I can't wait to go back to the spa again! The hydrotherapy circuit was probably one of the coolest and most invigorating spa treatment experiences I've had! The food was wonderful, especially the sushi and steakhouse places! I also appreciated that the staff was super nice about teaching me Spanish words since I wanted to learn and have been trying to learn more! I also LOVE these AMAZING hand painted mini surfboards shaped paintings (he was over by the pool and not pushy at all unlike the other vendors) that I got. The entertainment staff is hilarious, especially Luigi and they definitely work hard to put together a full list of activities to do each day and different concert type events at night. Super fun!! The animals walking around are pretty cute too, but definitely beware of eating on your first floor patio because the cotee (spelling?) animals are kind of like a dog in the sense of they will smell it and they will come! Ha ha ha!!! I was just there in Dec for a week by myself and had no safety concerns or anything and I loved it so much I am going back for a week with friends here in a couple of months! LOVE!!!
Points négatifs: I wish they had a place where you can get real Mexican food, none of the restaurants had it which made me sad since it's Mexico after all and I had been looking forward to that part of my trip. I also wasn't super happy about how pushy the vendors that come in twice a week are. You can't walk through that section of the hotel without all of them trying to get your attention and push you to buy something. It was nice to have them there because I got some great stuff to bring home like a lamp and a nameplate necklace but I found myself going all the way around that area of the hotel to avoid them because of the pushiness and the pressure. To be clear, they are NOT affiliated with the hotel though so definitely not a reason to stay elsewhere. I loved the whole experience and resort so am very excited to go back. That was just one tiny aspect for a short amount of time on 2 different nights so not that a big enough of a deal to not go back.
10,0 Excellent
Points positifs: The food and drinks were always available.The pool bar was fabulous!Staff very helpful.The beds are to die for.Would totally recommend.Everything you need is there.Also I would recommend the tour.
7,5 Bien
Points positifs: Personnel adorable, excellent service. Très propre. La piscine principale était vraiment bien, mais très bruyante. Musique live le soir autour du bar Le gym climatisé, avec de bons équipements et la vue sur la piscine Tennis toujours disponible Pas besoin de réserver le transat, toujours quelque uns disponible Sympathique grill pour manger un délicieux burger sur l’heure du midi Restaurant italien délicieux Volleyball spontanne plusieurs fois par jour Complexe relativement petit, donc facile de ce retrouver Délicieux café ouvert 24 h pour commander des latte ( ils int du lait d’amande)
Points négatifs: La plage est moche ( principale raison pour laquelle nous choisirons un hôtel à Cancun pu à Playacar la prochaine fois) Musique très forte et omniprésente Buffet décevant le soir Pas de paddle board, ni de planche à voile.
9,6 Excellent
Points négatifs: Trop algues sur le bord ... l hôtel d à côté géré bien mieux !!
10,0 Excellent
Points positifs: Everything!
9,2 Excellent
Points positifs: Très bel hôtel, personnel adorable, cuisine variée fraîche et excellente !! Activités proposées très sympathiques
Points négatifs: Hôtel un peu loin de tout mais ce n’est pas grave
9,2 Excellent
Points positifs: Qualité de la restauration incroyable. Très haut niveau.la gentillesse de l ensemble du personnel. On sent une cohésion d équipe. La chambre superbe malgré humidité ambiante .cet hôtel est juste à la bonne taille. Un peu éloigné de la ville.
Points négatifs: Le spa exorbitant pour une manucure effroyable. La plage est petite mais sympa malgré les algues sargasses.clientele américaine très bruyante jour et nuit sans gêne.pas de transfert aéroport.
10,0 Excellent
Points positifs: Tout! Tout était parfait, le personnel, les installations, la situation... formule tout compris, manger et boire à volonté!
Points négatifs: Rien a dire
10,0 Excellent
Points positifs: Tout le complexe ainsi que le personnel...géniale .nourriture fraîche et toute la journée
Points négatifs: Rien tout est parfait
7,0 Bien
Points positifs: Yes breakfast was good. staff was nice ... and accommodating
Points négatifs: more variety in buffet
10,0 Excellent
Points positifs: Loved the food and the bartender at the pool makes the best drinks. Love the open air lounge. The groundd are gorgeous. There really wasn't anything that I didn't like.
Points négatifs: It could use a bit of updating/redecorating.
Présentation Avis
Les pieds en éventail sur la plage, cet établissement dans le secteur de Puerto Morelos se trouve à 2 km de sites comme: Plage Ojo de Agua, Récif de Puerto Morelos et Place de Puerto Morelos. Église catholique San Jose et Marché d'artisanat se trouvent également à moins de 2 km de distance.
10,0 Excellent
Points positifs: Customer service, personal attention. Absolutely great experience during the beginning of the pandemic. Can't wait to go back.
10,0 Excellent
Points positifs: Personnel très accueillant et souriant
Points négatifs: Rien négatif
9,0 Excellent
Points positifs: Unique resort. Staff friendly. Excellente.
Points négatifs: In the jacuzy areea is not possible sliping :)
10,0 Excellent
Points positifs: The staff are amazing, food is great and the pool play makers are fantastic and a lot of fun. Great customer service
Points négatifs: N/A
10,0 Excellent
Points positifs: Everything is amazing at this resort. The people , servers , staff , amazing !
Points négatifs: The beaches aren’t the best but you don’t really need them so all is good.
9,6 Excellent
Points positifs: Le personnel est absolument adorable et d'une très grande disponibilité. La qualité de la cuisine est remarquable pour un établissement all inclusive. Nous nous réjouissons d'y retourner très vite.
Points négatifs: Nous avons tout apprécié du début à la fin, nous ne pouvons pas trouver de remarques négatives.
9,0 Excellent
Points positifs: Des vacances comme on les aiment.. 10j ours de bonheur à l état pur Confort top Animations top Ambiance.....
10,0 Excellent
Points positifs: Le cadre environnemental de ce complexe naturiste et libertin est splendide et très bien entretenu ! la végétation est superbe et luxuriante, les équipements sont tops. L’espace aquatique est immense et très accueillant. Le SPA extérieur (très grand Jacuzzi) est merveilleux pour se relaxer et se divertir très librement comme on le souhaite sur les lits qui l’aménagent tout autour, et ce à partir de 17H jusqu’à 3H. Autour de la piscine dans la journée, les animations animées par une équipe unie, fort sympathique et conviviale, sont très sportives et joyeuses, mais également coquines et sexy. Kia, Shirley, Charlie, Javi et les adorables Lily et Candice (nos chouchoutes) sont tous très attentionnés et s’appliquent avec talent à nous divertir. Les serveurs en place aux différents bars et restaurants tout comme les plagistes sont prompts et toujours prêts à vous renouveler vos boissons favorites ou à vous rendre de multiples services. La plage est très agréable à fréquenter, bien aménagée, et bénéficie du même service qu’autour de la piscine (Merci à José le serveur plagiste qui est très serviable et joyeux). Toujours grâce à cette merveilleuse équipe d’animateurs et animatrices, toutes les soirées sont très réussies et permettent réellement aux convives les plus ouverts aux autres de bien sympathiser, et de s’amuser entre eux(conviviale)La nourriture dans les trois restaurants est très bonne et variée, mais le service à l’extérieure sur la terrasse du restaurant principal est trop restreint. Tous les spectacles sont d’une grande qualité et la discothèque pourvue d’un coin « câlins » offre réellement la possibilité à la clientèle de s’exprimer très librement, sans tabou, et ce dans le respect de tous. Aussi, moyennent finance, l’escapade de 4H proposée en catamaran est franchement super. L’esprit du « Desire riviera Maya Pearl Resort » est entier, liberté totale pour les couples libertins, sans tabou, agrémentée d’un service identique à celui en interne du « Resort ».
Points négatifs: La nourriture dans les trois restaurants est très bonne et variée, mais le service à l’extérieure sur la terrasse du restaurant principal est trop restreint. Par ailleurs, il est franchement dommage que des grillages de poissons locaux et les fruits de mer ne soient pas proposés. Les viandes sont en revanche excellentes et bien cuisinées. Bravo au DJ qui propose une musique très américaine (Boum Boum !) mais s’il souhaite offrir du « glamour » à la clientèle, je lui conseille bien amicalement de passer de la musique Française et Italienne.
6,0 Bien
Points positifs: The staff was very polite and did an excellent job. Especially Horacio at the pool!
Points négatifs: We ordered room service 2 times. The first time was excellent. The 2nd time was terrible. The resort wasn't very busy, our order took an hour and came cold with no condiments. I asked the waiter to get some politely, gave him a tip, and he never returned. I told the staff at check out, they acted liked they cared after I told them that, for $600 per night, everything should be excellent. I paid $2400 for 4 nights. I had thought they would do something special for us but didn't. In the businesses I'm involved in, we do something for the unhappy customer that is a little more than they expect. Then they might return because if you don't, they won't return.
Hotel Marina El Cid Spa & Beach Resort - Puerto Morelos - Bâtiment
7
9,0 Excellent (2 096 avis)
dès 288 €
Présentation Avis
Sur la plage et les pieds dans le sable, cet établissement se trouve dans le secteur de Puerto Morelos à 3 km de sites comme: Plage Ojo de Agua, Récif de Puerto Morelos et Marché d'artisanat. Église catholique San Jose et Place de Puerto Morelos se trouvent également à moins de 3 km de distance.
10,0 Excellent
Points positifs: C'était notre troisième séjour à El Cid. L'hôtel est sensationnel et continue de croître.
9,7 Excellent
Points positifs: Super hôtel pour des vacances mexicaines. Cinq restaurants, deux piscines, face à la plage et marina pour faire de la plongée avec tuba et pêcher en haute mer.
10,0 Excellent
Points positifs: Les chambres sont très spacieuses et bien équipée. Elles si tu calmes malgré la taille de l'hôtel. Les espaces verts sont très agréables, les piscines idéales la plage n'étant pas utilisable a causes des algues et malgré le travail des personnes sur place. La restauration est excellente a tous niveaux.
Points négatifs: Tout a été parfait
8,0 Excellent
Points positifs: The swimming pool, Gym,and dinner cafeteria.
Points négatifs: The hard sell of the time share program.
7,0 Bien
Points positifs: Food
Points négatifs: Beach
7,0 Bien
Points négatifs: Platinum alcohol not available at pool or restaurants Only 2 red wine offerings
8,0 Excellent
Points positifs: Everything.. the grounds were immaculate, the staff were incredible, the pools were awesome. The food at the buffets was second to none. We had an amazing time, lots of nightly entertainment, daily stuff for the kids and adults. There's enough pools and hot tubs to give everyone something they want. Just be aware that by the end of the day the hot tubs get a bit dirty just from usage. We asked for Mimosas every morning to be delivered and it was done, coffee and mimosas on the deck while the kids slept in... Incredible.
Points négatifs: The restaurants although "fancy" the food is just ok and some was not good at all. Eg. Overcooked fish, basic pasta etc. One restaurant the service was soooooo slow and unattentive but the others were amazing.
9,2 Excellent
Points positifs: The buffets are tasty and varied . Food and drinks* are included and available all day. ( * pay extra for wines other than the house wine, which is poor and for premium brand liquor ) . The " restaurants " let you enjoy a sit down meal instead of self service , the food in the restaurants is mediocre . The waiters and cleaning staff are very friendly and accommodating . The property is immaculate, public and private areas are constantly being maintained. Rooms are serviced twice per day. The pools are lovely .
Points négatifs: This is not a beach/ ocean to play in - the ocean floor is very rocky , the water is not inviting and the beach is just a narrow short walk - but its has ocean atmosphere , the pools are lovely and overlook the ocean and none of the guests seemed to mind the lack of real beachfront . The reception desk tried to up-sell us on the room at check in , Extras are expensive .
10,0 Excellent
Points positifs: Clean, lots to do, a variety of food choices.
Points négatifs: The reservation restaurants weren’t great (1/3 dinners were okay) - the morning and lunch buffets were very good but the food court in the other property (Mercado) was amazing...I would have been happy to eat there every day.
9,0 Excellent
Points positifs: A beautiful resort. I have no complaints. The Rock slide was the best for my kids it kept them busy all day. Food was good. Weather was awesome.
Points négatifs: could have used some more signage around the resort so you knew where you were going. Took us a few days to get accustomized. Was confusing as to which restaurants were open and when.
7,1 Bien
Points positifs: Restaurants-food is excellent. Pool and outside staff was GREAT
Points négatifs: The front desk refuse to provide me a room closer. I'm a cancer patient and as a consequence I get tired very easily. I just wanted a room closer. They gave me the furthest away room. Other than the front desk staff everyone was so friendly, courteous and polite staff ever.
10,0 Excellent
Points positifs: Séjour au top!! Hotel à moins de 20 minutes de l aeroport de Cancun donc après 11h de vol c est super agréable..De la chambre familiale à proximité de tout, des équipements supers qui m on fait regretter de ne rester que deux nuits dans cet hôtel, de la gentillesse et la disponibilité du personnel, du choix et la qualité de la nourriture dans les trois restaurants que l on fait dans cet hôtel..Vraiment top du top..si je n ecoutais que moi ou mes enfants je reviendrais des demain dans cet hôtel sans hésiter..
Points négatifs: RAS
10,0 Excellent
Points positifs: Terrific food nice pools great staff
10,0 Excellent
Points positifs: Loved the fresh juices at breakfast restaurants and great selection of ceviches at the Mercado de Dolores. The buffet food exceeded my expectations, we preferred it to the reservations-only restaurants! The one-bedroom suite was so spacious and perfect for allowing privacy for my family.
Points négatifs: I wish more of their cocktails were made with fresh fruit instead of syrups. It is true that the beach has tons of brown seaweed and is small. I didn't mind too much because the pools were so great, but a nice beach would have totally wowed us. I also wish they heated the pools a little more. The large pool with the water slide was too cool for me to be comfortable in. Our one-bedroom suite was great, but there were no electrical outlets on the same wall as the pull-down murphy bed, which for us meant we had to pull the mattress onto the floor to sleep closer to the outlets behind the TV.
Grand Residences Riviera Cancun - Puerto Morelos - Bâtiment
8
9,4 Excellent (89 avis)
dès 257 €
Présentation Avis
Pratique pour explorer Puerto Morelos, Grand Residences Riviera Cancun vous fait profiter d'un séjour au bord de la mer et se trouve à moins de 15 minutes en voiture de Plage Ojo de Agua et Église catholique San Jose. Les équipements et services proposés incluent un centre d'affaires, un service d'arrivée express et un service de départ express. Si vous devez organiser une réunion à Puerto Morelos, faites confiance à ce complexe qui dispose d'espaces événements mesurant 140 mètres carrés et comprenant un centre de conférence et une salle de réunion. Une navette vers et depuis l'aéroport est proposée gratuitement (disponible 24 h/24).
10,0 Excellent
Points positifs: Le meilleure complexe hôtelier sur la plage où je sois allé de toute ma vie. Carrément mieux que certains soit disant hôtels sur le strip de Cancun. Le service est extraordinaire. Le personnel est bien formé à être serviable mais pas trop importun. Restaurant Primé - fortement recommandé. Je reviendrais dans cet hôtel sans hésiter une seconde.
9,6 Excellent
Points positifs: Everything else
Points négatifs: Some people isnt extraordinary nice, Im some are
10,0 Excellent
Points positifs: Everything! The value for the luxury, hospitality, comfort, lush exterior environment, great food, beautiful vistas, on the beach, spa, gym, market...I didn't want to leave.
Points négatifs: Can't think of a single negative...
7,9 Bien
Points positifs: Enjoyed the sunrise from the beach each morning and having a nice breakfast in the restaurant overlooking the pools. There was a variety of foods available. The concierge was helpful in arranging tours to the surrounding areas along with recommending and booking restaurants in the delightful Porto Morelos. The bed was very comfortable and there was sufficient space for storage along with a safe, nespresso machine and daily water provided. The hotel has a gym, spa and importantly a convienent store. We were given a complimentary airport transfer to the airport on departure which was a surprise (see below). The hotel provided a very useful bag along with welcome bottle of tequila, hats and gifts during our stay which were warmly received.
Points négatifs: As a leading hotel of the world, I have come to expect the very best from hotels within its portofolio. I felt the service at this establishment fell short of the mark. There was no communication from the hotel after our booking was made in regards to my enquiries about booking tours and they did not inform us about a complimentary airport transfer. Also, a member of staff was quite rude in expressing that our needs cannot be met because the hotel is busy with many other guests. This was in regards to trying to arrange a late check out, which as. Leading hotel of the world member, I am entitled to...there was no apology and no thanks upon check out. There’s definitely room for improvement in this regard. Furthermore, the location maybe an issue for some, it’s between Cancun and Playa del Carmen so you may wish to choose something located closer to this hubs. Ask, our room had issues with the sinks in the bathroom and again service was questionable in their response time along with no explanation of the room upon entering as there usually is at the top establishments. You also need to book your sun beds by the pool. The Mexican restaurant was a bit disappointing in terms of food quality we felt.
10,0 Excellent
Points positifs: Everything was outstanding
Points négatifs: Food,service and everything in between
9,6 Excellent
Points positifs: The hotel and grounds are classy, beautifully designed and landscaped, and serene. The staff was excellent and attentive and the amenities and food are high quality. The kids club was very well run and a wonderful addition.
Points négatifs: One minor thing: the food services staff could be better dispersed around the pool, especially during lunch time, when it was hard to find a server. This was surprising since overall the staff was very attentive.
7,0 Bien
Points positifs: Housekeeping staff and servers were amazing. All of the staff were very nice and attentive.
Points négatifs: During our stay we ordered room service; the food was great though it was inconsistent in quality mostly with the foods we ordered the most. Also the ATM machine was broken so we could not get cash so therefore we couldn't get a taxi to go into town. With that being said they told us to walk to town to get cash but we were told we couldn't even get private transportation which was a part of our package. Our butler was also inconsistent at times. You could honestly do without a bulter; they are pointless as the concerige handles everything.
9,6 Excellent
Points positifs: High end kitchen appliances in the suite. The staff did the dishes. Washer/dryer was great. Beds were very comfortable. Bathroom/shower area was luxurious. An extra large jacuzzi outdoors on the balcony - kids loved this. There were very few rules at the resort. The staff almost always answered yes to special requests.
Points négatifs: Scraping of chairs on the floor. They should have indoor/outdoor rugs under all areas with chair.
Hideaway at Royalton - Adults Only - Puerto Morelos - Chambre
9
8,0 Excellent (50 avis)
dès 379 €
Présentation Avis
Dans la zone de Puerto Morelos, à côté d'un terrain de golf, cet établissement de front de mer se situe à moins de 20 km des sites suivants: Parc à thème Xoximilco, Baye Petempich et Country club de Cancún. Sanctuaire Santuario de la Esperanza et capsule temporelle et Playa Delfines sont également à 20 km de distance.
8,0 Excellent
Points positifs: Le personnel était très gentil mais aussi presque un peu trop gentil/insistants pour nous servir
Points négatifs: Il y avait tellement d'algues que vous ne pouviez pas nager dans l'océan ce qui était triste - tandis que la plupart des gens ont apprécié les piscines , je n'aime pas les piscines et aurait préféré être capable de nager dans l'océan
10,0 Excellent
Points positifs: The customer service was really good! By far the best we’ve ever experienced. Food was good, entertainment was good, great looking resort!
Points négatifs: The seaweed is bad, there’s a lot of construction going on with the properties next to it.
10,0 Excellent
Points positifs: Loved it! Clean, staff amazing, food exceptional, entertainment top notch I will book again
Points négatifs: Nothing to dislike
7,5 Bien
Points positifs: The swim out pool was amazing
Points négatifs: The beach was horrible with way to much seaweed and no one cleaning it
9,2 Excellent
Points positifs: Spacious, clean, great place to relax
Points négatifs: The food was decent. It wasn’t incredible but it was nice to have meals readily available
10,0 Excellent
Points positifs: On a adoré !!! Tout était parfait ! On s’est Super bien occupé de nous, le service est top . Chambre nettoyée 2 fois par jour... vraiment au petit soin. Je recommande +++
Points négatifs: EVERYTHING IT WAS PERFECT
9,6 Excellent
Points positifs: the steakhouse was really good
Points négatifs: disappointed in the caribbean restaurant. the food was just alright on the property to me
10,0 Excellent
Points positifs: My husband & I went here for our honeymoon. It was a beautiful resort, modern (which is what we like) & the staff is VERY friendly & professional. We stayed on the 'Adults only' side. The only critique we would say was there were A LOT of kids. There is only one restaurant on the adults only side, so unless you want to eat seafood the whole trip, the other 8 restaurants allow kids. Highly Recommend!
Points négatifs: Too many kids!
Zoetry Paraiso de la Bonita - Puerto Morelos - Salon
10
8,6 Excellent (507 avis)
dès 654 €
Présentation Avis
Profitant d'un emplacement intéressant à face à l'océan, cet établissement boutique se situe à 0,1 km de Baye Petempich et à moins de 15 km de Crococun Zoo et Sanctuaire Santuario de la Esperanza et capsule temporelle. Jardin botanique Dr. Alfredo Barrera Marín et Église catholique San Jose sont également à 15 km de distance.
7,9 Bien
Points négatifs: Just felt like they really weren’t prepared like they should have been
3,8 Médiocre
Points positifs: Remote with new construction- loud
Points négatifs: Food was gross. We had to drive 20 minutes one way to eat since the food was so bad there.
6,7 Bien
Points positifs: Service was excellent and everyone there is so hardworking. Impressions suite from was very nice and spacious.
Points négatifs: Very limited food selection and the beach is literally atrocious. It’s full of stinky dead fish smelling seaweed and even if it wasn’t it’s all of about 10 feet wide. A/C in the room repeatedly broke and that’s really unacceptable at $1000.00 a night.
8,8 Excellent
Points positifs: Secluded and quiet. Very relaxing environment. Staff was friendly and helpful and we felt comfortable and safe. The property is old and a bit dated but VERY well maintained. Pool was great and beach is nicely maintained and calm. Shuttle service was easy and clean and good.
Points négatifs: The food was pretty bad. Only good meals we had were at the “fancy” dinner restaurant— but even those were inconsistent. Room service food and breakfasts are nearly inedible. Bland food and they try to skimp on the main ingredients and give too much of the cheaper less nutritious ingredients-like overloading with carbs and skimping on chicken or eggs or whatever protein is involved. The snorkeling trip was a total rip off. $160 for 30 minutes of snorkeling and then a terrible cheap attempt at a lunch—so salty and then so bland that it wasn’t edible. I understand that the resort is in Mexico- but it caters to international customers, the majority of whom speak English. Many times we found it almost impossible to communicate our orders or get our questions answered by wait staff.
10,0 Excellent
Points positifs: Luxury boutique resort - large, attractive rooms, very peaceful, relaxing atmosphere, excellent food, excellent personalized service.
9,2 Excellent
Points positifs: Staff, esp. Monica, was great.
9,2 Excellent
Points positifs: Chambres impression top. Personnel attentionné et très gentil.
Points négatifs: Autres chambres vieillottes. Piscine générale à refaire. Piscine Impression très belle mais froide. Restaurants moyens sauf celui de l’Impression très bien. Plage et mer envahies d’algues.
3,0 Médiocre
Points positifs: Federico (Hippo Bar), Jessica, Pablo, Caesar, Omar (bellboy) , Henrique (bellboy), Armand, Francisco all were great.
Points négatifs: Ants in first room, no A/c in first room, sink was stopped up in first room. A/c was out in entire resort for one full day on the hottest day and that same day they turned off hot water and didn’t tell the customers. Management (Ankara and Jerry) and poorest leadership and communication skills of anyone in there position that I had ever seen. No official word from them to the guests to set or manage expectations. As far as I was concerned, it was a state of emergency and they did not treat or manage it as such.
9,6 Excellent
Points positifs: My first all-inclusive experience. The first thing we noticed: the incredibly kind and enthusiastic staff. We were so well taken care of, and even in the short 24 hours we were on the property it seemed that the servers recognized our faces. Our room was lovely and well appointed — we especially loved the giant bathtub! There was bottled water everywhere, too — we never had to ask for it.
Points négatifs: Apparently food is not a huge draw of all-inclusive resorts, and shame on me for not knowing that. But I really love food, and I thought overall the food was embarrassingly bad. A couple of highlights included pastries at breakfast, our steak at dinner, and the Grana Padano they served us straight out of the wheel as an appetizer with bread. But overall, the food seemed like it was taken straight off a truck and into a warming drawer. No imagination, no flavor!
7,9 Bien
Points positifs: Rooms are clean and all have ocean view. Food at the resort is good. Staff is friendly and accommodating. Pricing is reasonable.
Points négatifs: The service is slipping here. They seem to have expanded and are trying to add higher level service at the expense of the rest of the resort. Not enough food options, but they keep a whole restaurant only for impressions guests? Need better focus and training for wait staff. The new room segmentation make no sense. Paying more for king size bed is ridiculous. We went to the spa pool and someone basically chased us down to see what we wanted. This area used to serve as a nice quiet area to get away from the main pool. The return attraction for us was the small nature of this property along with extra special attention to service, this is being sacrificed. The service just didn’t feel very special anymore.
9,0 Excellent
Points positifs: Plage, restaurants et team Excellent Ainsi que le Spa Thalasso top et très bons soins
Points négatifs: Chambres vieillissantes ..... Besoin de rénovation, entretien
5,4 Correct
Points positifs: - la chambre ainsi que sa vue - les petites attentions à l’arrivée - les animaux qui font leurs vies
Points négatifs: Je pense que le séjour a mal débuté : - prise en charge à l’aéroport avait été convenue au terminal 2, après 40 mn d’attente des mails et un appel (de notre part) le chauffeur est arrivé, il était au terminal 4. Pas d’excuses à l’arrivée à l’accueil de l’hôtel. Au check-in on a le droit à une visite de l’hôtel avec le concierge et une présentation des « priviléges » : - « endless privilege » incluait une excursion en catamaran => Plus de places (depuis 48h, soit à notre arrivée mais lors du check-in on a pas eu cette info) rien n’est proposé en compensation sauf paiement d’une option supplémentaire pour faire cette excursion; - idem pour le spa, il faut payer les options - 2 jours dans cet établissement ont étés suffisants, peu de variétés au niveau des plats, il y a encore un autre restaurant qui nécessite une option supplémentaire... Au prix de la nuit et comparé à d’autres hôtels que nous avons effectué durant notre séjour au Méxique, le rapport qualité/prix est au delà de ses prétentions. Cet établissement a une grosse fréquentation pour les américains... peu de plaisirs. Le personnel ne parle pas français pour ceux qui sont frileux avec les langues ce n’était pas un problème pour nous mais faut le savoir, personnel restaurant et piscine serviable. Très déçu de cet hôtel qui n’est pas à la hauteur des prestations proposées. D’ailleurs lorsque les quelques remarques ont été transmises à la conciergerie, il est restée de marbre, un simple « sorry, on devrait faire une liste d’inscription plus longue pour les activités endless ». Peu l’habitude d’effectuer des commentaires aussi catégorique sur booking mais vraiment d’autres hôtels au Méxique en valent largement le coup.
Présentation Avis
Sur la plage et les pieds dans le sable, cet établissement dans la zone de Playa del Carmen est à 2,5 km de Parcours de golf El Manglar et à 3,7 km de Plage de Maroma. Sanctuaire Santuario de la Esperanza et capsule temporelle et Jardin botanique Dr. Alfredo Barrera Marín sont également à 15 km de distance.
8,0 Excellent
Points positifs: Les chambres, la nourriture, les équipements
Points négatifs: La plage (ils n'ont pas leur propre club de plage) Ils mentent un peu sur la formule tout compris, pas une bonne idée de passer la Saint-Sylvestre là-bas. Les cocktails sont horribles
10,0 Excellent
Points positifs: Every thing
Points négatifs: Scented toilet paper
10,0 Excellent
Points positifs: Great service and food. Location was perfect to het away from everything else and relax. Only negative is the water pressure in the shower which wasat best a tryckle
9,0 Excellent
Points positifs: Chambre spacieuse, très grande salle douche, pied dans l eau, bonne nourriture, personnel très agréable
Points négatifs: Humidité, pas de chaîne française à la télé !
10,0 Excellent
Points positifs: The rooms are big and beautifully styled, and the view from the balcony is fantastic. The food in the restaurant is very good. You order from a menu instead of the usual all-inclusive buffets. The staff, especially in the reception, are so friendly and helpful. We are coming back when the world is back to normal after the chaos caused by the corona virus.
Points négatifs: Everything was fine.
3,0 Médiocre
Points positifs: Some personel were very friendly, in special Milo. The food was awesome, big shout out for the chef. I think that the food was the only thing that relieved us from all the other disappointing things of the hotel.
Points négatifs: The room was unclean. The ceiling was cracked. The facilities seemed to be old and without maintenance. The daily room cleaning was bad, the maintenance persons didn't clean very well the room, they didn't vacuum the carpets. I thought the hotel would be larger. The inside the room pool only could be filled with cold water, that was very disappointing for me.
7,5 Bien
Points positifs: Bel hôtel, les chambres superbes et la vue extraordinaire ! Pas de plage mais la piscine est top. Manque de chaises longues autour de la piscine. Le roof top devrait être mieux exploité côté jacuzzi. Pas de chaises longues pas de bar extérieur... Nous sommes restés 3 nuits et il y a eu beaucoup de vent donc un peu saoulant à la fin. La mer toujours déchaînée à cet endroit. Le personnel très sympa sauf un serveur au resto du haut le soir très désagréable avec tout le monde. La qualité de la nourriture reste moyenne mais on sent qu’ils ont envie de bien faire. Dans l’ensemble bon séjour mais 3 nuits c’était ok nous ne serions pas restés 15 jours.
5,0 Correct
Points positifs: The rooms are very large and nicely decorated. We had a huge rainfall shower and separate tub. There was also a jacuzzi on our patio too.
Points négatifs: The food was horrible and there were very limited options. It was not all-inclusive, or at least not what we were used to. No food or drink is available after 10 pm. Our private jacuzzi was cold, after about 30 minutes to fill it, and it never warmed up.
8,0 Excellent
Points positifs: Le restau excellent ..
Points négatifs: Un peu loin de tout ...
6,7 Bien
Points positifs: La grandeur des chambres, la vue sur la mer.
Points négatifs: L’accueil horrible du personnel, on nous a fait changer de chambre une heure après notre arrivée. Bien que notre réservation était payée en amont, ils nous ont quand même fait payé une seconde fois. Une heure d’argumentations pour se faire rembourser
8,0 Excellent
Points positifs: The food is absolutely incredible. Great drinks. Spectacular views out of the room and the room is well kept and beautiful. Our waiters and housekeeping were amazing. Excellent WIFI throughout. An incredible hotel but management please see the comments below and try to address those. We’d love to come back and hopefully you can fix those issues in the near future
Points négatifs: It was disappointing not to have towels at the pool easily available. Had to ask for them several times. Also no black tea. They ran out three months ago when visited. Every other flavor is available. That’s all my husband drinks. But we were prepared and brought our own. I wish the water in the balcony jacuzzi was warm. Not able to control it. The facility itself needs some TLC in several areas including the faucet in women’s bathroom by the rooftop restaurant is missing and pool bar counter has been broken since the last time were at the hotel three months ago as well as some other parts of the hotel
8,8 Excellent
Points positifs: La dimension humaine de l’hôtel Piscine et chambre spacieuse et confortable
8,0 Excellent
Points positifs: pool good , room excellent, meals good eventually, but confusing on arrival as presented with a bill after each meal when on an all inclusive ! idea being to leave a tip which we didn't like.
Points négatifs: as above
6,0 Bien
Points positifs: Les terrains du soir sont magnifiques.
Points négatifs: Dans un besoin désespéré d'une rénovation majeure. Le processus d'enregistrement est soley conçu pour vous obtenir d'acheter leurs mises à niveau et services ainsi au lieu d'avoir un enregistrement rapide; il est traîné sur plus de 30 minutes et puis ils vous passent sur une autre personne qui essaie de vous faire signer pour voir leur propriété upscale voisine; sans divulguer qu'ils essayeront de vous vendre HARD pour rejoindre leur club de vacances.
10,0 Excellent
Points positifs: Le service exceptionnel et la cuisine délicieuse, on peut se relaxer ! Magnifique plage et il y a plein de piscines au choix !
Points négatifs: Il n'y a rien !
10,0 Excellent
Points positifs: Great staff always smiling and very attentive. Room was beautiful, food was good as well. Drinks are pretty weak but we figured out a trick. If you order a pina colada, etc just ask for a shot on the side then pour it in the drink.
Points négatifs: Paying for an all-inclusive resort you expect everything to be all inclusive. Having the staff ask you to upgrade your room, or upgrade for a bottle of wine is unnecessary. Just be prepared to say no multiple times.
10,0 Excellent
Points positifs: We just returned from a 10 day stay at Secrets Silversands and it was everything we hoped it would be and more. We had a total of 46 people there for the first half of the trip and we stayed the second half alone for our honeymoon. Everyone in our group had a fantastic time and said that the resort was unbelievable. With all of the pools they have it is easy to find what you are looking for, a quiet day away from noise and people or the main pool with a bar and entertainment events/games taking place. All of the restaurants are very good and a few of them are excellent, we particularly enjoyed the Japanese restaurant and their menu. The lunch buffets by the pools are very good and never gave us a reason to try the lunch buffet at the indoors restaurant. The breakfast buffet has everything that you could want and will not disappoint. The thing that made it such a wonderful experience for our entire group was the staff, the waitresses/waiters, entertainment staff, and the wedding planner were nothing short of amazing. They remember your names, they are fun and kind, and they make you feel very welcome.
Points négatifs: The complaints I have are hardly complaints. The floors in the rooms and hallways are pretty slippery when wet, which is quite often if you are coming from the pool/beach. The hotel had mentioned to us that they are renovating a handful of rooms at a time and trying out new tiles to help with this. As long as you are aware they can be slippery and don't try to sprint around, you'll be just fine. The only thing that bothered us, and it was an isolated issue that I don't hold over the entire resort, was an experience we had with a gentleman at one of the restaurants. On several occasions he was difficult to deal with and not wanting to accommodate groups. We were told before going that there may be an additional charge for dinner groups over 6, which we understood as they are setup to deal with smaller groups and couples. Every restaurant was more than helpful in seating the occasional group of 6-10 and never charged us for it...except for one. One host of a restaurant was determined to charge us for bottles of wine for the table or else our wait but be extended. If we bought wine our tables would be ready almost immediately, if we didn't buy wine it would be an hour. Again, this was an isolated incident and did nothing to dampen our moods...we would simply go to another restaurant and be seated immediately.
Présentation Avis
Hacienda Morelos Beach Front Hotel est la solution idéale pour profiter d'un séjour de charme en plein cœur de Puerto Morelos, à deux pas de Plage Ojo de Agua et à 3 min de marche de Marché d'artisanat. Les équipements et services proposés incluent une réception ouverte 24 heures sur 24 et une consigne à bagages. En échange d'un supplément, vous pouvez profiter des services d'une navette vers et depuis l'aéroport. De plus un parking gratuit se trouve dans l'enceinte de l'établissement.
8,0 Excellent
Points positifs: Le service et surtout la situation !
7,0 Bien
Points positifs: L'emplacement et le personnel
Points négatifs: Que les gens qui ne logent pas à l'hôtel viennent prendre les chaises à la plage ou à la piscine simplement en prenant un drink. Ça m'ai arrivé à quelques reprises de ne pas avoir de place vraiment décevant quand tu paies le gros prix pour ta chambre.
7,0 Bien
Points positifs: L'emplacement est magnifique, la plage est juste en face, il y la piscine. Il est tout près du malecón, des restaurants et commerces
Points négatifs: Chambres austères, il n'y a pas d'eau potable a disponibilité. Le petit déjeuner "inclus" ne permet pas de remplacer le café par un thé sans payer un supplément, le supplément est affiché à 25 pesos mais a été facturé à 45 pesos (le prix d'une bière). La salle de bains sent les égouts. Les employés sont aimables mais mal payés.
8,0 Excellent
Points positifs: Nous avons aimé la proximité, le personnel, la piscine, la plage juste en avant (tout deux, très propres). La nourriture était excellente. Nous recommandons cet hôtel.
Points négatifs: A notre premier jour, nous avions pas de verres a eau dans notre chambre et ce fût difficile de s'en procurer de mêmes que des verres a vin. Cependant, le lendemain, nous avons demandé a nouveau a l'accueil (jeune fille) et elle nous a donné un excellent service. La musique joue un peu trop tôt le matin et parfois un peu fort. Sinon, le reste a été parfait !
8,0 Excellent
Points positifs: Breakfest very good, service excellent, beds were hard as a rock!!!! Pool excellent, beach excellent
Points négatifs: Locals, after 2:30 to 8:30 pm, dominating the pool.....
9,0 Excellent
Points positifs: The location on the beach is wonderful and the views from the rooms were amazing. The breakfast was very good.
Points négatifs: Would like a fridge in the room. I was shocked they didn't provide water for their guests! Every hotel we've stayed at in Mexico provides water. We didn't receive breakfast vouchers for the restaurant. Wasn't a big deal to go back and request them.
8,0 Excellent
Points positifs: L'emplacement au top
Points négatifs: Hôtel un peu vieillissant, petit déjeuner compris mais qu'une boisson chaude, du café, sinon pour le thé il faut payer
5,0 Correct
Points positifs: The property is on the beach and has a nice pool.
Points négatifs: The bedroom was infested with bugs, I brought it to the attention of the staff and they found the solution to be a bug killer, never did they offer to move me to another room till I insisted on it or a refund.
10,0 Excellent
Points positifs: Everything was very good facilities, the location, the pool ,breakfast ,all the people who work there are very friendly I have no complaints about it. I recommended I would stay there again.
Points négatifs: They didn't respect the price that booking gave me arriving there they raised the price
8,0 Excellent
Points positifs: the room was clean
Points négatifs: no drinking water in the room, a small bottle would be nice, not enough towels, only two bath towels in a room for 4 people
6,0 Bien
Points positifs: Location of the hotel is fabulous and exactly what we were after - it is a quite town and you literally have a beach access 50 meters from your room which was perfect for our little explorer who loves playing in the sand. Breakfast was also nice, served in the restaurant at the back of the hotel. It is not buffet but you get a generous portion with juice, fresh fruit, coffee and somewhat limited selection of main meal - chilaquiles, eggs or (this was not even on the menu but we managed to get for our little one) pancakes. The only problem is that after 11 days of the same stuff you can't look at it anymore. Staff was very helpful and friendly, both in the hotel and restaurant.
Points négatifs: I would probably describe the hotel as "shabby" - the photos shown are very beautified and everything looks worn and dated. It isn't that the hotel is particularly terrible but the towels were often dirty-ish and had holes in them, our bedding has not been changed for 11 days and 3 out of 4 sunbeds were broken. Then again, it is much cheaper than majority of beach-facing hotels around so cannot complain too much. Again, it wasn't terrible but was somewhat underwhelming. Internet is patchy and not really available in the room - but maybe that's a good thing on your holiday.
6,0 Bien
Points positifs: Great location oceanfront. Nice new mattresses and nice new remodeled bathroom.
Points négatifs: Small TV, no bedside lamp, no electricity outlets close to the bed, price with the hotel much cheaper than booking! (Usd 65 against usd 88 on booking!)
10,0 Excellent
Points positifs: Great location and friendly staff
Présentation Avis
En choisissant Collection O Hotel Ojo de Agua à Puerto Morelos, vous profiterez d'un séjour au bord de la plage, à seulement 2 min à pied de Plage Ojo de Agua et à 6 minutes de marche de Place de Puerto Morelos. Les équipements et services proposés incluent une réception ouverte 24 heures sur 24, un personnel polyglotte et une consigne à bagages. Une navette vers et depuis l'aéroport est disponible en échange d'un supplément (disponible 24 h/24).
7,0 Bien
Points positifs: Chambre propre, vue mer.
7,0 Bien
Points positifs: Location by beCh
Points négatifs: Issues with room key
7,0 Bien
Points positifs: L'emplacement sur la plage et proximité du village et des commerces
Points négatifs: Compte tenu de notre confinement on est resté 1mois et la direction n'a pas tenu compte de notre situation et ne nous a fait aucun prix. De ce fait nous sommes parties ailleurs.
9,0 Excellent
Points positifs: Beach front
Points négatifs: Coffee maker and microwave in the room
6,3 Bien
Points positifs: Have a good location in front of the beach and was cheap
Points négatifs: Security guard don’t let me use the pool even when management give permission of use the pool.
8,0 Excellent
Points positifs: L'accès à la plage direct et la proximité du village
Points négatifs: La non négociation du tarif compte tenu de notre confinement. Nous y sommes restés 1mois et impossible d'avoir la direction
7,0 Bien
Points positifs: Very nice location, just in front of the beach. We met a very nice hotel guard who was very helpful.
Points négatifs: The hotel is not new, the rooms are ok, but they don't look as modern as in the pictures. There was a bad smell in our room and bathroom. What was really annoying they charge you more than in the booking reservation, they add some tax, 26 pesos per person per night, that should be already add in the reservation (there is a price for the room + taxes in booking, but they still add some extra tax that is not mentioned on the page). It's not a lot but it's agains booking rules so booking should take a closer look at it.
4,0 Correct
Points positifs: Emplacement direct sur la plage
Points négatifs: A l arrivée nous avons bataillé presque 30 min car soit disant le paiement n etait pas fait (alors que nous avions un mail de confirmation de leur part) puis on nous a dit que tout était ok et ils ont fait un deuxième règlement sans rien nous dire ... nous avions également les petits-déjeuners d offerts en étant membres genius nous avions eu également un mail de confirmation de leur part et nous avons encore du batailler pour avoir droit au petits déjeuners dans un hôtel voisin ... Les chambres très mal isolées, serviettes de toilettes déchirées tachées et trouées Transat et piscines sales et pas entretenus
7,0 Bien
Points positifs: Très bon emplacement, sur le bord de l'eau. Chaises longues disponibles sur la plage. Chambre propre. Tranquille. Personnel très gentil.
Points négatifs: L'hôtel aurait besoin d'être un peu rafraichit. Les photos ne sont pas représentatives. Chambre simple, à trois personnes dans la chambre, on aurait apprécier plus de crochets, de miroirs...
5,0 Correct
Points positifs: So to start with the good the location is amazing i absolutely loved being right on the beach and it has a bar connected to it which was cool.
Points négatifs: Security threatened to call the cops if we had anyone over. It kind of felt like you're a kid being watched over by a very very strict parent.
10,0 Excellent
Points positifs: Situation idéale à Puerto Morelos Centre village à 10 min à pied Accès direct à la plage
7,0 Bien
Points positifs: Ocean view
Points négatifs: On third floor
Buenos Dias B&b - Puerto Morelos - Chambre
15
8,7 Excellent (253 avis)
dès 40 €
Présentation Avis
Profitant d'un bel emplacement à Puerto Morelos, Buenos Dias B&B se situe en périphérie, à moins de 10 minutes en voiture de Crococun Zoo et de Jardin botanique Dr. Alfredo Barrera Marín. Les équipements et services proposés incluent une consigne à bagages et une bibliothèque. En échange d'un supplément, vous pouvez profiter des services d'une navette vers et depuis l'aéroport. De plus un parking gratuit se trouve dans l'enceinte de l'établissement.
10,0 Excellent
Points positifs: Cet Hôtel n'était pas du tout ce que je m'attendais et a dépassé de loin mes attentes. Très confortable, propre, agréable et les hôtes étaient incroyables. Sans parler de l'endroit qui est beau
10,0 Excellent
Points positifs: Herbergement très coloré, décoré avec beaucoup de goût! Authentique! Le petit déjeuner très bien , servie en terrasse.
10,0 Excellent
Points positifs: the calm friendly feel of the place and the helpful staff.they made you feel welcome from the start and where always on hand if you needed help or advice on the best places to visit.
Points négatifs: can't think of anything
8,0 Excellent
Points positifs: Tres original et calme. Accueil très sympathique. Chambre hors du commun. Piscine accessible à toute heure
Points négatifs: Rien
6,0 Bien
Points positifs: Nice place but a little overpriced. Good location in local part of Puerto Morelos with collectivo around the corner.
8,0 Excellent
Points positifs: Très bon accueil, grande disponibilité. logement propre et confortable, espace extérieur agréable en plein centre.
8,8 Excellent
Points positifs: Hôte très gentille, chambre au rez-de-chaussée très propre et fonctionnelle. Petit déjeuner sur la terrasse de toit très bon avec fruit frais. Je recommande cet établissement
9,0 Excellent
Points positifs: Simple and neat hotel in Puerto Morelos. Going to the beach will cost you just 30MXN with a taxi. There is a supermarket around 10-15 min by walk. The staff was super kind. The breakfast is good.
9,6 Excellent
Points positifs: La décoration le lieu la gentillesse de l’hôte le petit déjeuner la propreté
Points négatifs: Rien
9,0 Excellent
Points positifs: L'amabilité des hotes
9,0 Excellent
Points positifs: Les services et la patronne, Marlit
Points négatifs: Rien
9,6 Excellent
Points positifs: The staff were fantastic - Marly went above and beyond The room was spotless and facilities in great condition 8 peso collectivo ride (10 mins) from the beach
8,0 Excellent
Points positifs: Very clean and cozy.
Azul Beach Resort Riviera Maya - Puerto Morelos - Chambre
16
8,8 Excellent (433 avis)
dès 468 €
Présentation Avis
Dans la zone de Puerto Morelos, cet établissement de front de mer se situe à 0,1 km de Baye Petempich et à moins de 15 km des sites suivants: Plage Ojo de Agua et Sanctuaire Santuario de la Esperanza et capsule temporelle. Jardin botanique Dr. Alfredo Barrera Marín et Récif de Puerto Morelos sont également à 15 km de distance.
6,2 Bien
Points positifs: The resort and grounds are beautiful and immaculate. The amount of work it must take to keep the sand raked, the pools clean, every cabana and chair covered in a fresh towel cushion all day and night... very impressive. The food was also good. Much better than the last all-inclusive we tried. Lots of vegetarian stuff. Very fresh. Flavorful. Of course the pizza stunk but pizza isn’t the point of México.
Points négatifs: Service was terrible. There was a frustrating error at least 1-2 times a day during our stay and while everyone is human and mistakes happen, no one took responsibility for those errors. Day 1: During the long sales pitch (I mean “check-in”) we were offered an upgrade to a swim-out room. We’d wanted that anyway but they’d been full so we were happy to pay for the upgrade. A 10 min walk and two elevators later we say to the bell hop: “wait why are we going up again? How is a swim-up room upstairs?”... turns out we were told and SOLD the wrong thing. Not a swim up room and there are none available. No one ever called or came to us to apologize and they still charged us for the upgrade. (Comping the $200 upgrade would have been an easy and relatively cheap way to apologize for the error- our company does things like that without the customer asking... because... customer service.) Day 2: a) our room is never cleaned. Until I go to the front desk to complain at 8:30 pm. b) Rico - the sales pitch guy (I mean “personal concierge”) calls. Acts like nothing happened yesterday and when I bring up the room issue he says it was everyone else’s fault and I can come down to talk to the manager if I want. Sigh. He tries to sell me stuff. I remind him he promised to look into special options for my wife’s birthday. He clearly didn’t do it. And forgot. So he says he will call me back. 15 min later he called back and says “It’s all arranged.” I have to push to get him to say what. His grand “gift” at an all-inclusive resort? A piece of chocolate cake. My wife doesn’t like cake and is allergic to chocolate. I say we don’t want that and we are very disappointed. No thank you. c) We hang our Do Not Disturb sign out while our kids nap. And then: “Hola? Hello?” Bang, bang, bang. I go to see what emergency would force someone to ignore the DND sign... it’s a hotel employee delivering... the piece of chocolate cake. Yup. d) when he gets sent back with the cake and the message that we are upset we hear nothing. e) ironically that one 2 hour window when the DND sign was on is used as the reason why our room was never cleaned and also why something we’d purchased the day before was never delivered. Day 3: a) we reserve a cabana over the ocean. Beautiful. And no service. For 4.5 hours. I go to the bars and ask for service 3 times. I get us all our drinks and food and bring them out myself. On the 3rd request I complain until I find someone who promises to bring something specific out. It comes...20 min later. And the person bringing it is clearly the server for our cabana and there is no apology- not even a “anything else?” b) Rico sees us in the lobby and comes over to ask us how we liked the birthday surprise. (Seriously). He says there should have been a banner too. Oh great. Again everyone else’s fault. Day 4: Bellhop, scheduled to come get our bags at 9:45, is a no-show. We lug six bags, stroller, 2 kids all through hotel. Employees don’t help. No return trip here

Les meilleures chambres à Puerto Morelos

Présentation Avis
Les pieds en éventail sur la plage, cet établissement dans le secteur de Puerto Morelos se trouve à 2 km de sites comme: Plage Ojo de Agua, Récif de Puerto Morelos et Place de Puerto Morelos. Église catholique San Jose et Marché d'artisanat se trouvent également à moins de 2 km de distance.
10,0 Excellent
Points positifs: Customer service, personal attention. Absolutely great experience during the beginning of the pandemic. Can't wait to go back.
10,0 Excellent
Points positifs: Personnel très accueillant et souriant
Points négatifs: Rien négatif
9,0 Excellent
Points positifs: Unique resort. Staff friendly. Excellente.
Points négatifs: In the jacuzy areea is not possible sliping :)
10,0 Excellent
Points positifs: The staff are amazing, food is great and the pool play makers are fantastic and a lot of fun. Great customer service
Points négatifs: N/A
10,0 Excellent
Points positifs: Everything is amazing at this resort. The people , servers , staff , amazing !
Points négatifs: The beaches aren’t the best but you don’t really need them so all is good.
9,6 Excellent
Points positifs: Le personnel est absolument adorable et d'une très grande disponibilité. La qualité de la cuisine est remarquable pour un établissement all inclusive. Nous nous réjouissons d'y retourner très vite.
Points négatifs: Nous avons tout apprécié du début à la fin, nous ne pouvons pas trouver de remarques négatives.
9,0 Excellent
Points positifs: Des vacances comme on les aiment.. 10j ours de bonheur à l état pur Confort top Animations top Ambiance.....
10,0 Excellent
Points positifs: Le cadre environnemental de ce complexe naturiste et libertin est splendide et très bien entretenu ! la végétation est superbe et luxuriante, les équipements sont tops. L’espace aquatique est immense et très accueillant. Le SPA extérieur (très grand Jacuzzi) est merveilleux pour se relaxer et se divertir très librement comme on le souhaite sur les lits qui l’aménagent tout autour, et ce à partir de 17H jusqu’à 3H. Autour de la piscine dans la journée, les animations animées par une équipe unie, fort sympathique et conviviale, sont très sportives et joyeuses, mais également coquines et sexy. Kia, Shirley, Charlie, Javi et les adorables Lily et Candice (nos chouchoutes) sont tous très attentionnés et s’appliquent avec talent à nous divertir. Les serveurs en place aux différents bars et restaurants tout comme les plagistes sont prompts et toujours prêts à vous renouveler vos boissons favorites ou à vous rendre de multiples services. La plage est très agréable à fréquenter, bien aménagée, et bénéficie du même service qu’autour de la piscine (Merci à José le serveur plagiste qui est très serviable et joyeux). Toujours grâce à cette merveilleuse équipe d’animateurs et animatrices, toutes les soirées sont très réussies et permettent réellement aux convives les plus ouverts aux autres de bien sympathiser, et de s’amuser entre eux(conviviale)La nourriture dans les trois restaurants est très bonne et variée, mais le service à l’extérieure sur la terrasse du restaurant principal est trop restreint. Tous les spectacles sont d’une grande qualité et la discothèque pourvue d’un coin « câlins » offre réellement la possibilité à la clientèle de s’exprimer très librement, sans tabou, et ce dans le respect de tous. Aussi, moyennent finance, l’escapade de 4H proposée en catamaran est franchement super. L’esprit du « Desire riviera Maya Pearl Resort » est entier, liberté totale pour les couples libertins, sans tabou, agrémentée d’un service identique à celui en interne du « Resort ».
Points négatifs: La nourriture dans les trois restaurants est très bonne et variée, mais le service à l’extérieure sur la terrasse du restaurant principal est trop restreint. Par ailleurs, il est franchement dommage que des grillages de poissons locaux et les fruits de mer ne soient pas proposés. Les viandes sont en revanche excellentes et bien cuisinées. Bravo au DJ qui propose une musique très américaine (Boum Boum !) mais s’il souhaite offrir du « glamour » à la clientèle, je lui conseille bien amicalement de passer de la musique Française et Italienne.
6,0 Bien
Points positifs: The staff was very polite and did an excellent job. Especially Horacio at the pool!
Points négatifs: We ordered room service 2 times. The first time was excellent. The 2nd time was terrible. The resort wasn't very busy, our order took an hour and came cold with no condiments. I asked the waiter to get some politely, gave him a tip, and he never returned. I told the staff at check out, they acted liked they cared after I told them that, for $600 per night, everything should be excellent. I paid $2400 for 4 nights. I had thought they would do something special for us but didn't. In the businesses I'm involved in, we do something for the unhappy customer that is a little more than they expect. Then they might return because if you don't, they won't return.
Présentation Avis
Dans la zone de Puerto Morelos, à côté d'un terrain de golf, cet établissement de front de mer se situe à 0,1 km de Baye Petempich et à moins de 15 km des sites suivants: Plage Ojo de Agua et Sanctuaire Santuario de la Esperanza et capsule temporelle. Jardin botanique Dr. Alfredo Barrera Marín et Récif de Puerto Morelos sont également à 15 km de distance.
9,0 Excellent
Points positifs: I loved how nice the rooms were. Everything was pretty much top notch on the resort. The housekeepers maintained a very clean room for us.
Points négatifs: The only thing that was a little disappointing about the resort was the lack of communication. One night we went to the nightclub on the property and they closed at midnight but online they said 3am. So we only got 20 minutes there and that was annoying.
10,0 Excellent
Points positifs: The staff, the people the resort everything!!!
7,5 Bien
Points positifs: Clean nice room, good staff
Points négatifs: Small location, not enough activities other than pool.
9,2 Excellent
Points positifs: Magnifique hotel, il etait mieux que ce que je l'esperais. Tres bon rapport/qualité prix. Gigantesque et tellement de choix. De nombreux restaurant misent a disposition, plusieurs piscines. Le personnel est tres aimable, disponible, serviable et tres souriant. le petit dejeuner propose un large choix de produits, de tres bonne qualité et des produits frais. Chaque jour, l'hotel est animé matin et soir avec des activé et des soirées a theme. Je recommande ++++
Points négatifs: Hotel isolé du centre, il faut pour y aller prendre un taxi ( ce qui coute la bas tres tres cher )
6,0 Bien
Points positifs: I like the beach in front of the Hotel.
Points négatifs: The concierge does NOT work. People from the concierge are not really helpfull and It really made me very stress and destroy some of my vacation. Restaurant not so good. Not so many places available to sit down near the beach or the swimming pool. They are not flexible. They don't have any shuttle service to take to the center of Cancun or to the center of Playa del Carmen (paying the price they charged me, its possible to stay in other Hotels that offer this kind of service). And other small problems that made us very disappointed with the place.
10,0 Excellent
Points positifs: You could relax or you could party! It really meet all our needs for different times if the day.
Points négatifs: My husband is gluten free, I wish you could get more breakfast options for our next visit!
10,0 Excellent
Points positifs: The staff is magnificent, the food is of top quality and delicious which is not expected for an all inclusive resort, there is always something to do and the costumer service is excellent
Points négatifs: I think that the dress code for some of the restaurants is a bit unnecessary, could be toned down a bit
8,0 Excellent
Points positifs: Overall, facilities are nice. Staff are helpful ,friendly .
Points négatifs: The food was average for this high end, expensive hotel, especially for vegetarian, overall , all the food I got was too salty, not enough local fruits like papaya, pineapple, dragon fruit like other resort where I stayed before. Music by the pool was too loud and boring, every day the same music, my room was facing it, I could not stay in my room because it was so loud, annoying. I had stayed at other resort in Cancun, which provided entertainment with staff trying to have guests engaged in games at the pool instead , they just put out loud , bad music .I literally had headache.
10,0 Excellent
Points positifs: Food was excellent overall! Also really like the 3 different pools depending on your mood :) service was always great!
Points négatifs: Mini bar fridge wasn’t very cold in our room :(
9,7 Excellent
Points positifs: Let's start with the food-- It was uniformly phenomenal at every restaurant we tried (Kibbeh, Picante, Silk City, The Strip, Bites, Spoon). Top shelf liquors and well made cocktails kept everyone in high spirits (seriously... try to get a well-made Manhattan at any other Mexican AI property. Good luck.) Just one restriction that we ran into: No shots in the Xcelerate pool, but that's probably a good idea. Our suite in the Xhale (VIP) area was quite modern and very well appointed. Everything (with one exception) was in excellent shape and housekeeping services were prompt and thorough. We were at Breathless for my buddy's bachelor party and the party package we ordered ($125 a head) was totally worth it. Bottles of tequila, a photo shoot, a private cigar rolling, a late night party in the room, table service at the club, a specially decorated daybed by the pool... it all added up to a very special experience. Overall, the grounds are absolutely gorgeous. The place is pretty new, so you'd expect things to be clean and they are. The raised walkways throughout the property and the tasteful use of accent lighting really makes you feel like you're in the middle of an ultra modern estate. All of the restaurants and lounges are beautifully decorated, too. A lot of thought went into the design of this stunning property. The thing that really makes Breathless Riviera Cancun stand out, though, is the people. The entire staff from top to bottom are friendly and accommodating. The worst I personally experienced was a bartender or two who was somewhat indifferent. No one was unusually sour or gave off a begrudging attitude like you find at a lot of AIs (especially in the Caribbean islands). Just keep a steady flow of small tips ($1 here... $3 there... $20 for super special favors) coming and you'll be treated very very well. Extra huge thanks to... JC at Wink-- The best bar server I have ever met in my whole life! Thanks for hooking it up time after time and for helping us recreate our 18-year-old bro trip photo. :D Ericka at Picante-- For playing mom to a bunch of overgrown misfits as you served us the best Mexican meal we ever ate. Ivette Hernandez-- For personally seeing to it that all of our requests were handled quickly and thoroughly. It was a true pleasure meeting you! Bottom line: I wouldn't hesitate in recommending Breathless Riviera Cancun to anyone I know... and I already have many times. Keep up the great work!
Points négatifs: Just a few things to mention-- all of them minor: - Our in-room tablet (how you check the activities, make reservations, order room service, etc.) in one of the suites didn't work upon arrival. Something was wrong with the charging base. A little tinkering and it was fine. - While the property is totally appropriate for anyone traveling without kids, it does cater primarily to couples. As such, the beautiful rain showers in the suites are in a glass box right in the middle of the room-- ostensibly so you can see how smoking hot your new husband/wife is as they bathe-- and the "privacy curtain" basically just separates the shower from the bed area. Anyone accessing the sinks, toilet, closet, minibar, coffeemaker or walking in the front door (GASP!) has a front row seat. The management might consider having those curtains go around the entire shower enclosure. - Room service was uniformly slow. Every time. Tasty, though! - I scheduled our private photo shoot for 7pm on our last day. The photo desk called to ask if we could move it up to 6. I obliged. When we showed up, the photographer power-walked us to the beach, snapped exactly two photos and skedaddled. When I asked if we could take just a few more, she said simply "No. This is enough." Oooooo kaaaaay.
10,0 Excellent
Points positifs: The food, drinks and restaurant staff
Points négatifs: The entertainment could have been a little better
Hotel Marina El Cid Spa & Beach Resort - Puerto Morelos - Bâtiment
3
9,0 Excellent (2 096 avis)
dès 288 €
Présentation Avis
Sur la plage et les pieds dans le sable, cet établissement se trouve dans le secteur de Puerto Morelos à 3 km de sites comme: Plage Ojo de Agua, Récif de Puerto Morelos et Marché d'artisanat. Église catholique San Jose et Place de Puerto Morelos se trouvent également à moins de 3 km de distance.
10,0 Excellent
Points positifs: C'était notre troisième séjour à El Cid. L'hôtel est sensationnel et continue de croître.
9,7 Excellent
Points positifs: Super hôtel pour des vacances mexicaines. Cinq restaurants, deux piscines, face à la plage et marina pour faire de la plongée avec tuba et pêcher en haute mer.
10,0 Excellent
Points positifs: Les chambres sont très spacieuses et bien équipée. Elles si tu calmes malgré la taille de l'hôtel. Les espaces verts sont très agréables, les piscines idéales la plage n'étant pas utilisable a causes des algues et malgré le travail des personnes sur place. La restauration est excellente a tous niveaux.
Points négatifs: Tout a été parfait
8,0 Excellent
Points positifs: The swimming pool, Gym,and dinner cafeteria.
Points négatifs: The hard sell of the time share program.
7,0 Bien
Points positifs: Food
Points négatifs: Beach
7,0 Bien
Points négatifs: Platinum alcohol not available at pool or restaurants Only 2 red wine offerings
8,0 Excellent
Points positifs: Everything.. the grounds were immaculate, the staff were incredible, the pools were awesome. The food at the buffets was second to none. We had an amazing time, lots of nightly entertainment, daily stuff for the kids and adults. There's enough pools and hot tubs to give everyone something they want. Just be aware that by the end of the day the hot tubs get a bit dirty just from usage. We asked for Mimosas every morning to be delivered and it was done, coffee and mimosas on the deck while the kids slept in... Incredible.
Points négatifs: The restaurants although "fancy" the food is just ok and some was not good at all. Eg. Overcooked fish, basic pasta etc. One restaurant the service was soooooo slow and unattentive but the others were amazing.
9,2 Excellent
Points positifs: The buffets are tasty and varied . Food and drinks* are included and available all day. ( * pay extra for wines other than the house wine, which is poor and for premium brand liquor ) . The " restaurants " let you enjoy a sit down meal instead of self service , the food in the restaurants is mediocre . The waiters and cleaning staff are very friendly and accommodating . The property is immaculate, public and private areas are constantly being maintained. Rooms are serviced twice per day. The pools are lovely .
Points négatifs: This is not a beach/ ocean to play in - the ocean floor is very rocky , the water is not inviting and the beach is just a narrow short walk - but its has ocean atmosphere , the pools are lovely and overlook the ocean and none of the guests seemed to mind the lack of real beachfront . The reception desk tried to up-sell us on the room at check in , Extras are expensive .
10,0 Excellent
Points positifs: Clean, lots to do, a variety of food choices.
Points négatifs: The reservation restaurants weren’t great (1/3 dinners were okay) - the morning and lunch buffets were very good but the food court in the other property (Mercado) was amazing...I would have been happy to eat there every day.
9,0 Excellent
Points positifs: A beautiful resort. I have no complaints. The Rock slide was the best for my kids it kept them busy all day. Food was good. Weather was awesome.
Points négatifs: could have used some more signage around the resort so you knew where you were going. Took us a few days to get accustomized. Was confusing as to which restaurants were open and when.
7,1 Bien
Points positifs: Restaurants-food is excellent. Pool and outside staff was GREAT
Points négatifs: The front desk refuse to provide me a room closer. I'm a cancer patient and as a consequence I get tired very easily. I just wanted a room closer. They gave me the furthest away room. Other than the front desk staff everyone was so friendly, courteous and polite staff ever.
10,0 Excellent
Points positifs: Séjour au top!! Hotel à moins de 20 minutes de l aeroport de Cancun donc après 11h de vol c est super agréable..De la chambre familiale à proximité de tout, des équipements supers qui m on fait regretter de ne rester que deux nuits dans cet hôtel, de la gentillesse et la disponibilité du personnel, du choix et la qualité de la nourriture dans les trois restaurants que l on fait dans cet hôtel..Vraiment top du top..si je n ecoutais que moi ou mes enfants je reviendrais des demain dans cet hôtel sans hésiter..
Points négatifs: RAS
10,0 Excellent
Points positifs: Terrific food nice pools great staff
10,0 Excellent
Points positifs: Loved the fresh juices at breakfast restaurants and great selection of ceviches at the Mercado de Dolores. The buffet food exceeded my expectations, we preferred it to the reservations-only restaurants! The one-bedroom suite was so spacious and perfect for allowing privacy for my family.
Points négatifs: I wish more of their cocktails were made with fresh fruit instead of syrups. It is true that the beach has tons of brown seaweed and is small. I didn't mind too much because the pools were so great, but a nice beach would have totally wowed us. I also wish they heated the pools a little more. The large pool with the water slide was too cool for me to be comfortable in. Our one-bedroom suite was great, but there were no electrical outlets on the same wall as the pull-down murphy bed, which for us meant we had to pull the mattress onto the floor to sleep closer to the outlets behind the TV.
Hotel Eden - Puerto Morelos - Chambre
4
8,1 Excellent (256 avis)
dès 66 €
Présentation Avis
En choisissant cet appartement, vous profiterez d'un séjour en plein centre de Puerto Morelos, à seulement 4 min à pied de Plage Ojo de Agua et à 13 minutes de marche de Place de Puerto Morelos. La réception n'est pas ouverte en continu. Une navette vers et depuis l'aéroport est disponible en échange d'un supplément (disponible 24 h/24).
6,7 Bien
Points positifs: Cuisine toute équipée. Très bien.
Points négatifs: Beaucoup de bruit. Il refont la rue c’est très bruyant. Les murs sont pas très épais, on entend les gens à côté. Lavabo coule.
8,3 Excellent
Points positifs: Close to Unico Beach ... two streets to the water. Just a 10 min walk to the Port
Points négatifs: It was all good.
8,3 Excellent
Points positifs: The lady on reception was lovely and let us check in a little early. WiFi, hot water and aircon worked fine. This accommodation would be a great choice for anyone who likes to do their own catering as there’s a full kitchen including a cooker and fridge freezer. It’s in a separate room from the bedroom and has a dining table as well.
Points négatifs: It is a little dated and the bathroom could do with retiling. It’s a great location for the beach (Unico beach club is cheaper than most with better facilities) and is v close to this accommodation. It is a little bit of a walk to the plaza, shops and restaurants (10 mins, flat but hot!), but to be honest for the price, beachside, in P.Morelos (where prices are high because it’s beautiful) it’s very good value.
7,9 Bien
Points positifs: Proche de la plage Propre Le coin cuisine
Points négatifs: Manque de pression douche Un peu loin du centre
7,0 Bien
Points positifs: Appartement de bonne taille et bien équipé
Points négatifs: Forte odeur dans le logement, il s'est avéré que le gaz de la cuisinière était resté ouvert De gros travaux dans la rue avec un bruit infernal toute la journée . Sachant que nous avions réservé seulement la veille, ils auraient pu nous en avertir
7,1 Bien
Points positifs: Quaint, kitchenette
Points négatifs: More worn down than pictures represent. Had to ask for towels- never received wash cloths. No Water 2nd night! On site manager was aware of issue.
10,0 Excellent
Points positifs: Clean. They’ve done a good job with decent updates. SUPER friendly staff, very helpful.
Points négatifs: Just three blocks from the beach so you don’t have the breeze but that’s why the price is so good!
7,0 Bien
Points positifs: Great spot, big rooms. Clean.
Points négatifs: Bit pricey for age of place. Lack of basics like matches to light stove, dishwashing liquid etc.
8,8 Excellent
Points positifs: The room was spacious and pleasant.
7,0 Bien
Points positifs: No breakfast. The woman in the office was very nice. The patron seemed respectful. All on all nice location and very clean.
8,0 Excellent
Points positifs: Cuisine assez bien équipée avec cruche d'eau potable. Quelques éléments de base seraient appréciés: sel, poivre, huile pour la cuisson.
9,0 Excellent
Points positifs: La proximité de la mer - moins de 1km Une cuisine à disposition dans la location
Points négatifs: Rien de particulier