Avis des utilisateurs
Note globale
6,2
Bien
Basé sur 653 avis
Embarquement
6,6
Confort
6,2
Équipage
6,9
Divertissement
5,5
Repas
5,8
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Infos Shanghai Airlines
| Code IATA | FM |
|---|---|
| Itinéraires | 307 |
| Itinéraire le plus populaire | Shanghai Hongqiao à Sanya Phoenix Intl |
| Aéroports desservis | 83 |
| Aéroport le plus populaire | Shanghai - Pu Dong |
Commentaires récents
Avis des clients
47
75
64
46
43
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4,0
Points négatifs : Veg meal options
avis de
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2,6
Points négatifs : The seats provide very little space which is especially bad when traveling for many hours, the food options were quite bad, this is the only flight that i've been asked to take my headphones off during take off and 30 mins to an hour before landing and it makes no sense, the crew was quite rude and not helpful and overall the quality of the aircraft is quite dated and was left in a bit of disarray.
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3,2
Points positifs : The price was good
Points négatifs : I had issues when I was checking in as the ground staff said my name in my reservation did not match the name in their system. This is a problem which they need to resolve internally as I wrote my name correct
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4,6
Points positifs : The crews are very friendly nice and helpful!
Points négatifs : Definitely The food! It was so horrible! Could we have some fruit snacks, yogurt?
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10,0
Points positifs : Everything was excellent - super friendly crew, nice seats and good entertainment, no complaints.
Points négatifs : Vegetarian meal could have been a little better
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2,0
Points négatifs : Company website does not work and cannont do check in ahead of time.
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4,8
Points positifs : Food was OK
Points négatifs : Flight attendants barely speaks English. Difficult communication. On the top of it, the PVG airport was closed and we had to land in Xiamen. They kept us 3hours inside the plain
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2,0
Points positifs : Nothing this was the worst flight I've ever been on.
Points négatifs : The crew didn't have any control of the passengers and they let them do whatever they wanted.
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10,0
Points positifs : Food and drink was plentiful and good. Seats were roomier than expected. Entertainment options were great.
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4,6
Points positifs : Crew was good
Points négatifs : Seat assignment.
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4,0
Points positifs : The crew were attentive but appeared to be new
Points négatifs : The seats were uncomfortable and the food was poor quality and selection
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5,6
Points positifs : The crews were amazing, quick services.
Points négatifs : The transfer waiting time is too long, 7-9 hours. The plane took off and landing were a little rough.
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4,3
Points négatifs : Different site next time
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7,3
Points négatifs : I've found China Eastern to be much better than adequate. I have yet to encounter any of the negative things pointed out in so many on- line reviews (though their website is deeply into the realm of dysfunctional). The planes are clean and new, flight attendants are austere but attentive.
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2,0
Points positifs : Terrible service
Points négatifs : Terrible service
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9,3
Points positifs : Good service overall. Great meal.
Points négatifs : Nothing.
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8,3
Points positifs : this leg of our trip was fine. it was average. our experienced was soured and biased by how badly China Eastern handles customer service before and after the flight
Points négatifs : on the way back, they lost one of our bags. And we were completely left in the dark with the airline. Miraculously, the bag showed up 4 days later. But some information would have been good.
avis de
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9,3
Points négatifs : Serve water more frequently in between the 2 meals
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5,3
Points positifs : friendly helpful crew
Points négatifs : They routed me Kota Kinabalu-Shanghai-Quingdao-San Francisco, yet could not check my luggage all the way nor issue boarding passes for all legs. Luckily I had 4 hrs transit in Shanghai, had to get 24hrs visa, claim my bag, recheck it to Quingdao and there recheck it to SFO. Quite an ordeal
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4,3
Points négatifs : Food, movoes
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5,0
Points positifs : The crew onboard is really professional, friendly, and smart! Very customer service & satisfaction oriented!
Points négatifs : Where do I begin...and what do I expect for a low cost carrier, right?
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8,6
Points positifs : Not very comfortable
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4,0
Points positifs : The crew was friendly, despite the language barrier.
Points négatifs : The plane was so old it had ash trays in the armrests. No boarding announcements were made in English and the display board did not work, which made for a chaotic boarding
avis de
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2,3
Points positifs : Nothing. The crew did not let us board even though we were 15 minutes early to our gate and made us change flight.
Points négatifs : Go by the time and not close gate before boarding time.
avis de
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7,3
Points positifs : It got me to my destination
Points négatifs : The flight could have been on time. The crew was inconsistent with safety requirements asking me to put away my ipad but the passenger next to me was on her phone?
avis de
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2,0
Points négatifs : No
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2,0
Points négatifs : Airline service was bad.
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3,3
Points positifs : Take off was reasonably on time.
Points négatifs : The plane was so old that is still had cigarette holders in the armrests. Exit row seats did not decline, which had for a back-aching 5 hour flight.
avis de
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2,6
Points négatifs : The flight was delayed for 1.5hrs out of Shanghai
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3,6
Points positifs : Front Business class cabin solitude only 2 rows.
Points négatifs : Dirty seats and aircraft, Do not think it was even cleaned between flights. food was atrocious with no alternates. Crew allowed children to run around in upper business class, even during taxi, take off and landing.
avis de
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2,0
Terrible check-in
Points négatifs : We got problem when checking in, there was a group of people that didn’t allow us to do check in, and forced us to pay some amount to have another flight. Then we mis the flight. This could never happen to us or anyone but it did to me! We have to book new flight back to Bangkok. If Kayak authority see this message, please guide if we could have any compensation from missing the flight. We totally disappointed with Shanghai airport Thank you
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7,0
Just fine
Points positifs : Appreciated the snack
Points négatifs : Temperature was way too warm on the plane. Entertainment options minimal.
avis de
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8,0
Flight from Taipei to Shanghai
Points positifs : The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand.
Points négatifs : There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal.
avis de
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2,0
Terrible customer service
Points positifs : They wouldn't allow me on my flight from Shanghai to Los Angeles one an a half hours before my flight because they said that the gate had closed an hour and a half before the flight was set to depart. And the flight was delayed for an hour total Garbage. They sent me to a hotel in Shanghai and said I was booked the following morning. When I arrived the next day they didn’t have any information about my situation and wanted to charge me for a new business class seat.
Points négatifs : Customer service
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8,0
Points positifs : No problems
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8,6
China Eastern comparable with other asian airlines
Points positifs : Cleanliness, food, and service
Points négatifs : boarding could be improved. Seat space very small when the person in front reclines. Almost impossible to eat your meal. Could use a few more hit movies.
avis de
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2,0
The worst experience of my life
Points positifs : I was treated horribly. This airline has no common decency or respect. Completely relived my honeymoon. You should stop working with this company immediately.
Points négatifs : Everything !! The worst customer service I’ve ever experienced.
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5,3
Points négatifs : Plane is too small and bathrooms small chaotic bording
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6,3
Points positifs : Stewardesses hard working and nicer looking
Points négatifs : leg room was very poor.
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9,0
Pretty decent
Points positifs : We got food (unexpected) and the seat was mildly comfortable. I don't feel like I can complain. The staff were nice and the trip relatively short. I liked it.
Points négatifs : There was basically no entertainment. Only a small screen but I could not read the English subtitles and I could not hear the audio either. I brought my tablet, but the flight would have not been very tolerable without it.
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5,3
Ugggg
Points positifs : Clean plane, courteous attendants
Points négatifs : The 45 minute bus ride from the gate to the aircraft.....
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5,0
We made it!
Points positifs : The staff were really kind and helpful. Very clean and offered a pillow and blanket.
Points négatifs : Small plane, no entertainment. We were asleep and missed the food/ drink. The boarding was chaotic, they let us all get off a bus in the middle of the tarmac. Very disorganized. It was an experience haha.
avis de
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7,6
Points négatifs : There was no in-flight entertainment
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5,6
This Airline Has Potential
Points positifs : Crew are speedy, serious, efficient, friendly and professional
Points négatifs : Breakfast was unhealthy- bread, muffin, crackers..,no nutritional value.
avis de
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8,3
Great service - difficult technology
Points positifs : The service was great, fast, kind. They were very accommodating.
Points négatifs : It is a subsidiary of another airline, hard to check in online. Was all in Chinese, difficulty confirming flight after super typhoon.
avis de
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5,0
Points positifs : Nice new airframe, for what that's worth. Attentive staff.
Points négatifs : Food is horrible. It just is. Nothing enjoyable about it. Inedible. Legroom on absolute lowest end of what's tolerable for this duration.
avis de
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6,6
No Vegetarian Options!
Points positifs : Being fed twice was nice. Good selection of movies.
Points négatifs : Food was not so good. Was no vegetarian option so pack ahead if you are vegetarian/vegan.
avis de
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8,3
Shangai Airlines is a good but not excellent airlines.
Points positifs : The crew was friendly. The Plane temperature was excellent. The boarding was peaceful and organized. The flight was smooth and The Pilots were helpful and friendly. The seating was comfortable on the plane.
Points négatifs : The Plane was an older plane, and out of date. Limited food selection. Limited entertainment selection. There was not enough drink service. There was no way to carry your own water on board to keep yourself hydrated and the ability to get plenty just wasn't available.
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9,0
OK but for boarding confusion
Points négatifs : Two side by side gates. One was listed on upcoming flight board the other via verbal announcement. Above gate the flight was listed above gate but actually boarded from other one.
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2,0
Points négatifs : My flight was delyed i told the stewerdess to check what time we would land she said i would make it in time for connecting flight.
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7,3
Convenient and fast airline
Points positifs : I like that I was boarded quickly and taken care of.
Points négatifs : I didn’t like the food or snack. Not my thing but I’m sure others like it.
avis de
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6,0
Watch Out for Shanghai Airlines
Points positifs : The China Eastern 777 out of LAX had good legroom. Overall a good experience.
Points négatifs : The connecting flight on Shanghai Airlines 737 had terrible legroom and no in-flight entertainment. The flight was a 4 hour international leg. Hard on the body.
avis de
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10,0
Nice airline
Points positifs : Very nice staff and flight
Points négatifs : Nothing to complain about
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6,0
Entertainment was horrible. Didn’t have my own tv to choose
Points positifs : Entertainment was horrible. Didn’t have my own tv to choose what to watch. Food was bad. Seats where hard.
Points négatifs : Seats, Entertainment, food. Announcements didn’t undertand cause they don’t speak english.
avis de
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6,3
Passport Numbers Not Attached
Points négatifs : Our passport numbers were not attached to the reservation and caused significant problems and we almost missed the flight.
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6,3
Points négatifs : connection via schanghai was terribly slow due to extra passport controll
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8,3
Comfortable flight
Points positifs : The business is great at affordable pricing. The food is good.
Points négatifs : The food may need to improve with more choices. There is limit choice .
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4,0
Points négatifs : I had a problem with baggage. A well packed liter of olive oil had 3 different packing materials to protect it. I found a gaping hole in it. There was nothing sharp that could have caused it. Several things in addition to the suitcase were damaged.
avis de
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4,6
Long wait at airport
Points positifs : Brought me back safely
Points négatifs : The flight got pushed back 6 hours! I almost missed the train to my hotel when I finally landed.
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10,0
Points positifs : Check-in and boarding were hassle-free and efficient. The staff was friendly and accommodating. Food was passable, and attendants were quick to refill water and other drinks.
avis de
Statut du vol
Itinéraires proposés par Shanghai Airlines
Aéroports populaires desservis par Shanghai Airlines
- Aéroport Shanghai - Pu Dong (PVG)
- Aéroport Shanghai Hongqiao (SHA)
- Aéroport Canton-Baiyun (CAN)
- Aéroport Zhengzhou (CGO)
- Aéroport Wenzhou (WNZ)
- Aéroport Kunming (Wujlaba) (KMG)
- Aéroport Tianjin (TSN)
- Aéroport Jieyang Shantou (SWA)
- Aéroport Changchun (CGQ)
- Aéroport Shenyang (SHE)
- Aéroport Changsha (CSX)
- Aéroport Xiamen Gaoqi Intl (XMN)
- Aéroport Nanning (NNG)
- Aéroport Chongqing (CKG)
- Aéroport Dalian (DLC)
Coordonnées de Shanghai Airlines
- FM Code IATA
- +86 21 6255 8888 Appeler
- shanghai-air.com Consulter
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