Voulez-vous définir comme devise par défaut ou pour cette visite uniquement ?
Nothing I booked the room and never saw anything about needing to check in by a certain time which if I had I would not have booked. Picked up my fiancé from the airport late at night and when we arrived, the hotel was locked up. No one would answer the doorbell and I called atleast 5 times and left messages. Ended up having to find an alternate hotel in the middle of the night and still haven't heard back from them about refunding my money or anything. Very upset and will definitely never encourage anyone to stay.
Nothing They wouldn't let me check into the room I had already paid for because they had reached their maximum occupancy and were worried about issues with the fire Marshall. Yet they refused to return my money.
The staff and the fact that they had wifi were the only good things about this place my room was the size of a walkin closet i got a single but didnt realize what that meant the picture was not true, the location was awful, i could park in front but i was afraid my car would get broken into, i think u get trapped into thinking its one thing, but then i couldnt cancel because i would have lost half my money, i will Never stay there again!!!
It has the basic shower items and television programing. The ac worked, there was a microwave and refrigerator. It took me a ridiculous 15 minutes to check in. The guy thought I was paying cash and I had already paid with my card. He insisted I give him all the vehicle information.
Près de l'aéroport
L'hôtel était impeccable et très confortable.
La chambre avait une odeur de renfermé. La clim s'est arrêtée toute la nuit et faisait un bruit pas possible.
Très bon petit déjeuner compris. La navette était très pratique. Le personnel était sympathique. Le lit était confortable et tout était propre et moderne.
Cadre superbe bien restauré, on attendrait plus qu'il puisse quitter les quais.
Cadre exceptionnel, personnel très sympathique.
J'ai bien aimé aussi l'histoire du navire, la commodité de son emplacement et le personnel était sympa et courtois. Le lit et les draps étaient de bonne qualité ainsi que de serviette de bain. Les murs étaient très fins, on pouvait entendre les voisins. Certains endroits dans le couloir sentait le renfermé mais c'était inévitable.
Queen Mary est un hôtel fantastique : historique, beau et très bien situé ! On a vraiment hâte d'y retourner !!!
C'est un hôtel cool et vieux paquebot de croisière. C'est une destination touristique à lui seul. Également, l'hôtel est vraiment tout près de l'héliport si vous prenez l'hélicoptère à Catalina. Dans l'ensemble, le bateau avait l'air vieux et peu fréquentées et crasseux. La salle de bains avait l'air un peu sale - peut-être seulement-âge et il y en avait disparu ampoules de certaines des installations dans la chambre. J'ai voulu celle-ci aussi comme si on remontait dans le temps, mais cela ne faisait pas trop l'expérience en semaine. Peut-être que les week-ends sont moins ?
Le Queen Mary est un endroit agréable où séjourner. Mon ami n'était jamais allé sur un bateau de croisière et c'est une alternative amusante sans vider le compte en banque.
La nouveauté de séjourner dans un hôtel bateau Le rapport qualité/prix, le personnel, la taille de la chambre, le parking, le manque de commodités à bord, les formalités à l'arrivée
Nous n'avons pas réalisé l'hôtel était en fait le Queen Mary. Je croyais que l'hôtel était basé sur la terre avec une vue sur le bateau. Intéressant. Le parking était très déroutant. Les panneaux de signalisation mobiles indiquaient le mauvais sens sur les routes en sens unique.
Bonne qualité/prix, le fair de dormir sur le Queen Mary et très palisant. Les chambres sont simples mais confortables et propres. Breakfast agréable sur le pont du navire. Bonne situation, pas trop loin de la ville, des activités touristiques et des plages. Très belle vue depuis le bateau.
l'ambiance générale sur le "bateau"et la cabine. vraiment très sympathique et plein de nostalgie. suite à une contamination de l'eau, pas d'utilisation de l'eau durant notre séjour, à l'exception des toilettes....pas de douche.
L'originalité du lieu.
Ambiance historique, Le mur de la salle de la douche s'effritait. Il semble que les chambres ne sont pas bien entretenues.
Je ne sais pas par où commencer pour trouver les mots pour exprimer combien nous avons apprécié notre séjour au Marina del Rey Ritz Carlton! Nous sommes arrivés un mercredi matin avec un enfant malade. Le personnel a immédiatement pris les choses en main nous aidant à nous trouver une chambre et s'est plié en quatre pour s'assurer que notre séjour soit très agréable. De la personne qui nous a accueilli pour prendre nos bagages, au service de voiturier, au personnel de la réception ou aux serveurs dans le restaurant et la boutique de cadeaux (qui a ouvert pour nous trouver des médicaments en plein milieu de la nuit) , et jusqu'au directeur qui nous a recontactés même après que nous avons quitté leur hôtel, tout le monde était gentil, attentionné et fantastique ! Ils nous ont fait sentir comme chez nous, avec une famille qui se préoccupait de nous. Quelle expérience fantastique !
Le personnel est super, et dans l'ensemble c'est un hôtel très agréable. Pas à la hauteur de nos attentes basé sur des expériences précédentes à d'autres hôtels Ritz. On le sent fatigué, ce n'est pas aussi luxueux que d'autres, et il commence à montrer des signes d'usure faute d'entretien. Un simple exemple est la piscine aux tuiles fendues et qui fait vraiment délabrée.
J'aime la présence du personnel Pour une clientèle jeune, 25-30 ans ce n'est pas un hôtel intéressant ,c'est plus pour une clientèle plus âgée. Étant un athlète olympique de 23 ans, je n'ai pas aimé.
La situation La nourriture du service de chambre. La soupe française était dégoûtante. Il n'y avait pas de verres dans la chambre. Il a fallu très longtemps pour avoir le room service le voiturier a mis 15 minutes pour aller chercher notre voiture
Wonderfully attentive staff
J'aime boucoup le location. J'aime pas de petit roms et parking.
And prRoom was nice. But the staff was very helpful
Good location. Near shopping and the beach. Construction made accessing/finding front of hotel difficult. Hotel had no signs indicating where entrance was located and no street level signage visible. Confirmation emails did not indicate hotel was under construction. Room service would not take our breakfast order, weird.
Super clean and nice. The bed was so comfortable I didn't want to leave it. Beautiful pool deck on the roof where you can eat and relax. The shower was amazing. Super large.
Everything was great No shuttle service
Clean. Upscale. Comfortable Cost per night
Very comfortable. Nice stay. Staff were friendly. Iron didn't work. Vanity mirror didn't work. One request from staff wasn't filled. No microwave.
Comfortable room. Nice bathroom. Price was too much.
Modern feel, staff friendly Parking 16$ extra per night! (Hidden cost) pool not heated and small. Did not like outlet mall being attached to hotel.
Les muffins aux myrtilles, l'ambiance château près de l'interstate et du supermarché dicount, la cour intérieure et ses oliviers, la surprise des bouquins exclusivement en danois dans la bibliothèque, le parking gratuit, la proximité de l'aéroport LAX. La literie très molle, la climatisation bruyante, le quartier totalement dépourvu de charme
vaste chambre, insonorisation, proximité de Manhattan Beach situé au bord de l'autoroute dans une zone peu attirante
tres bien située géographiquement menue du midi au restaurant
C'était un agréable refuge pour moi et ma femme. Très agréable et relaxant. Le service à l'étage est magnifique.
L'hôtel est juste à l'autoroute, et l'emplacement de l'hôtel est fantastique. Il y a une station service à côté de l'hôtel, ce qui a été super car nous y sommes allés directement pour s'acheter des eaux.
Elevator music vapid & hilariously loud Wi Fi not free @ these prices? Told suite would have welcome basket w champagne--got nothing No newspaper weekends @ these prices?
Booked online for a room with a double bed. Reservation confirmation after booking the reservation snuck in "double or king." When we arrived at the hotel, there were no rooms with double beds and not even any rollaway beds. So I canceled the reservation. Kayak may not be the responsible provider, but when the website option selected is room with double beds and that's the primary reason for my selection of the particular hotel, they better have that kind of room available to backstop my booking. Otherwise, it's false advertising. I will think twice before using Kayak again to book a hotel room.
The staff was very helpful and nice. The price was high for what you get at the hotel. I have stayed in very nice hotels that offer a more luxurious feel. Also, there were protesters there outside the main entrance almost every morning around 0700. You could easily hear them and it was quite obnoxious.
The hotel itself was beautiful, and edgy. Everything was an additional charge and expensive. I've stayed in NY and never thought i'd see pancakes sold at $15. I also would expect a hotel to include wi-fi. Water for $5???
Breakfast was very expensive, but also very good. No fridge, no ice machine on my floor, very dirty bath tub, uncomfortable bed, no outlets by mirror, outlets by bed did not work,
Easy access to bus line ( bus line is Clean an convenient) takes you to downtown long beach. Free shuttle to cruise ship terminal. Great pool and pool bar staff. Cool/funky mayan theme throughout.
We (either spouse and/or kid) have stayed here at least once a year and have watched it undergo many improvements, it is a wonderful place to stay if you want to be close to the Queen Mary but would like to avoid the noise or prefer a larger room and a pool. Since it is set up like a motel, you have to walk over between buildings and to the pool. The Sunday brunch is fantastic, there is a cute sand area for the kids, decor is cute and the facility always appears clean. I have not used any of the service options (in room or pool side) due to some really bad experiences prior to the change of ownership. During the last stay there was a music festival at the Queen Mary which is to say that it was difficult to get to the hotel and once there, parking was difficult and people were pre-partying around the hotel. We had dinner reservations on the QM and the woman at the front desk offered a golf cart shuttle to the ship. On our way to the room we watched concert goers jockey for a space on the golf cart and then proceed to sit on one another's lap to fit. When we later approached the golf cart pick up area we were relieved to find it empty. A person identifying himself as a manager informed me "this cart isn't working, the battery is out" and then he clarified that it was the only one they had. Lame. In the end we were able to get to dinner in 10 minutes via sturdy Louboutins and the walk path but I would have liked a more professional handling of the situation.
The atmosphere, view and vibe was relaxing and incredible !! the guy at the front desk was really respectfull and helpfull and even gave us free fresh baked choclate cookies at check in and compt our parking for our visit , think his name was Noor ... Highly recomend and will definitley be coming back soon ! Thumbs upppp
We especially liked the location and the service by the front desk. Fuego is a great place to dine. Unfortunately, we were placed next to a family that were loud and disrespectful until late night. The hotel staff tried to quiet them; however, it took many attempts. It was not the real fault of the hotel; but it did make our stay unpleasant.
Beautiful view and location, and very nice room. The staff was very nice to deal with. The price was a little high, and the rug in the room should be replaced.
I would recommend a water view. It was a great! Nothing
The views, particularly at night. It was undergoing renovation of one of the towers. Some noise etc. associated with that although it stopped by 5 pm. The staff at the restaurant was really terrible when I had a late lunch. I have stayed there before and enjoyed good service, but it was quite bad on this trip. I waited for at least ten minutes while waiters walked by me and waited on tables seated after I was. There were only 6 or so tables total as it was late afternoon. At one point my waiter talked to the table next to me about personal matters for about ten minutes and then walked off without coming by my table or refilling my water. My experience with all other staff was excellent. The restaurant staff is entirely responsible for the Okay rating.
The staff was very courteous from the moment we arrived and very helpful the entire time. We would recommend this hotel to anyone visiting the Long Beach area in the future.
Nice waterfront location Hard to fine by drivers
Mon mari et moi avons passé un merveilleux séjour à l'hôtel Marina del Rey. Notre chambre avait une vue incroyable sur le port et était très bien équipée et le personnel n'aurait pas pu être plus serviable. Je recommanderais cet hôtel à tous ceux qui vont en voyage dans cette zone de Los Angeles.
Overall we loved the hotel and will go back. Very clean, comfortable, quiet. Nice restaurant/bar upstairs. Courtyard peaceful. Staff very friendly. The paintings of the "Barbie"-like girls in the hallway were odd.
Friendly and helpful staff Clean Included wired and wireless Internet access (~8 Mbs up & down) Valet parking only ($15/day) Dated interiors Floors are creaky, can easily hear the guests walking around in room above
I arrived late because my flight from Miami was delayed a few hours. As I walked in around midnight, the staff helped me load up my suitcases into a trolley and directed me to where I could take my dog out for a walk. I ordered a breakfast that night for sometime between 9:00am and 9:30am the following morning, and it arrived promptly by 9:05am. The staff also allowed for a later check-out at 12:30pm to give me time to maneuver my belonging and dog. Overall, it was a pleasant experience. I would recommend. They stopped serving food for room service pretty early.
The hotel has many positives such as: clean surroundings, friendly staff, great food, free wifi, & an inexpensive valet. N/A
Love the idea if complementary cookies. I didn't eat any but the idea is great. Thanks. They nickle and dime you on the breakfast. $9.99 for a bowl of oatmeal. Nooooo! So sad. $30.00 for the two of us to have eggs, sausage and potatoes. Really. And the OJ was a separate charge, ouch.
We loved the location, cleanliness, size of the room and price. Room service- the breakfast was awful! We didn't eat all of it because it was a soggy wet fried egg sandwich with rolls of lunch meat and wet uncooked spinach. Honestly don't get breakfast there. Also the front desk girl didn't make eye contact or smile once- not sure why but that got to me.
The staff couldn't have been nicer and it made the stay that much more enjoyable! Highly recommended and will stay here again!
The room decor and space were both excellent. The bed felt firm in an inexpensive fashion, but was still reasonable in comfort. The real reason for the low rating in an otherwise four star establishment was the complete lack of hot water pressure at 1030 am on a weekday.
Very comfortable beds. Love the hip decor. Would come back again. Really Nice people. In general we really enjoyed Manhattan Beach more than other coastal cities. It's less cramped feeling and has a wonderful Beach. Valet parking. I'm guessing you could park in neighboring streets if you wanted. It's on a busy street but it's nestled back a bit so you don't feel it.
I really thought the room was lovely--large. Things seemed updated and clean. Bed was fairly comfortable--everything worked well. Staff was warm and friendly. Cookies in the afternoon provided at front desk. First bellman didn't tell us that we could stay parked in the Handicapped Parking spot in front. Second bellman did, but a $10.00 charge appeared on the final bill. Staff took it off when I explained. Requested 4 pillows and a view as our most important request. No view and only 2 pillows on bed when we arrived. Bellman brought two more pillows after a phone call. Artwork in hallway is a series of gigantic pictures of 1950 ish dolls---creepy. Including a 5X7 framed photo of one of the doll pictures on the desk in the room. i could see one, but entire hall lined with them.
Clean. Staff is very friendly. Has a nice vibe. Close to airport. My room particularly overlooked busy street. Decent stay for decent price
Staff very friendly and accomodating. Was having work done on my apartment and needed a place to crash. everything was fine
I've stayed here twice. Both times were great. Clean rooms and bathroom. Comfortable beds. Pillows a little flat. Clean modern feel establishment. Very friendly and accommodating staff. Nice continental breakfast. If you have the time you can monitor the rates and save at least $20 off the normal daily rate. Love this hotel. Will continue to use as my primary place to stay. If you aren't familiar with the city it can appear to be a bad area. It's really not bad but it's definitely not Beverly Hills. All the major fast food places are in walking distance. Close to the airport and freeway. Needs to put a microwave in the lobby with continental breakfast.
One of the best Hampton inns I have stayed at !! Have stayed here 2x's and will return
Check in was super fast. Parking was free & in a gated parking garage which gives peace of mind. Hotel looked updated and clean. Room was clean and roomy. Bathroom was telling perfect size. Wifi was free which is always great. TV worked well. The hotel room bed was super comfy. And the breakfast in the morning deserves a 5 star rating! Shower was probably the only downside.. the water was luke warm at its hottest & I didn't like the shower head water settings.
Everything was wonderful. The rooms are nice spacious and clean. The service was excellent. the breakfast was hot fresh and had many items. The indoor heated pool was very nice for the kids as we went in December and the weather was a bit chilly. Parking is free and the attached garage has plenty of space. Nothing
Very clen, good breakfast and friendly staff.
I booked a handicapped accessible room online and when checking in they had no record. Other than the booking problem I thought it was an excellent hotel.
We booked through a travel site and Hampton Inn staff was ill-prepared. Although we paid for three nights, Hampton Inn checked us out after the first night and I had to check us in again. Moreover, we were charged again for the stay even though we paid up front through the travel site. Getting our money back or to even get Hampton Inn to recognize the error was a nightmare. We recommended Hampton Inn to our relatives who were also staying for the Thanksgiving holiday. Because of my wife and I, Hampton Inn booked four rooms. Never again! We will never stay at a Hampton Inn again.
I had a flight in the early morning so I stayed here for one night. Room was spacious, clean, and convenient. Price to value was perfect. Free secure parking but you have to walk back down the parking lot and enter the building from the front instead of through the parking lot. The best thing is that it was 8 minutes from the airport! The area was a little sketchy and not a lot of food options near by. The woman at the front desk in the morning could have been a little more helpful. We left our car keys and room key in the room while rushing to our flight, and we had to wait for her to "finish her transaction" in order to get the keys. Breakfast eggs were not fresh and you could taste it but there were plenty of other options.
Le balcon face à l'océan pour certaines chambres. Le côté "design" de l'hotel, style surfer/californie. Le confort des chambres en général. Le parking est bien trop cher. Les chambres avec "vue panoramique" sont considérées comme "ocean view" mais n'offrent pas une vue extraordinaire sur l'océan. Musique du bar un peu trop forte le soir s'entend des étages élevés.
Très bien place a 50m de la plage de santa Monica Trop bruyant pas d accueil hôtel de passage
Hôtel désign, proche de la plage. Attention aux suppléments non annoncés au check-in (parking, taxe d'occupation) : au total près de 150 dollars pour 2 nuits.Au final, un rapport qualité-prix défavorable.
Very dark and claustrophobic rooms. The colors are dark for a spa hotel. And very noisy. We don't call a spa hotel just because there is a tub in the room. more "willing to help" personnel instead of pretentious trendy ones. we request service.
We loved the location. And we loved the quiet professional attitude of all staff- everything done with a smile and curtious attitude. Extremely service minded- which made us feel valued as customers and we will definately stopover again.
The room was relaxing and comfortable. It was perfect for my wife and I to celebrate our anniversary. The price was a bit much for what it offered but I was willing to pay becuase of the location and it was a nice place to stay at.
Location, room amenities Expensive, no complimentary waters in rooms or glasses (must be requested from front desk), couldn't get logged onto the wireless internet network in the hotel, loud party til 2:30 a.m.
the ambiance, proximity to the strand/beach, complimentary breakfast, overall service was good. it has the "cool" factor of the club atmosphere at the front desk. however, it is sort of unsettling checking in late in the evening in the middle of the club, without being all done up and all the clubgoers are sort of checking you out while you stand at the front desk. i recommend trying to check in before the night life begins there if you are at all self-conscious. i like the complimentary use of bikes and beach chairs. when we arrived our room was extremely hot - even the bellman commented on it. However, after 2 hours the a/c was still not working to get the temp down. We called to front desk at midnight and said we would like to change rooms in the morning. the next day no one contacted us to see if the problem was remedied. the a/c system is strange - it cut on and off all night. in the middle of the night it was very hot in the room but by morning it was freezing cold. the temperature never stayed consistent. it was a very disruptive 3 nights of sleep with the constant temp changes and the clicking and humming of the system turning off and on all night (approx every 20 minutes).
THe desk staff was very attentive and accommodating.
- the staff were very friendly at all times - the location of the hotel was great, Manhattan beach and the surrounding area are lovely and its an easy 30 minute drive to central LA - it was very busy, the foyet doubles as the bar which was constantly busy with parties, this meant that there was nowhere for the hotel guests to relax or sit with a drink - the lighting in the room was very dark and due to being overlooked by the main road (ground floor) we could not open curtains to enjoy the sunshine, it began to feel a little depressing in the room!
Staff were very helpful and location was perfect. Close to all the action yet quiet. In the evening you had to enter hotel through lounge bar which at weekends was packed so not ideal with kids.
Pillows and beds are perfect.
Rooms were lovely and reception staff were very friendly
The staff had no idea how to handle booking.com customers and treaded us like second class customers. The breakfast buffet is weird, it's one buffet for continental and american breakfast. As booking.com customer, you are not allowed to touch the american breakfast items.
Excellent facilities. Very efficient service. Only one restaurant/ bar open in the evenings. No restaurants/ bar nearby. Consequently, service was slow.
It was clean. And staff was very kind . I paid in advance online for 2 Queen beds, and checking in at 5:30 we were told they only had a king! Then we go to park our cars and the spaces are like for Barbie's car !wayyyy to narrow spaces & posts that many cars have played tag with! The location is just ok...tO far from Pine Ave & 2nd Street where all the restaurants & shops are ! And they charge $15 per car per day to park in that horrible parking structure! They had NO shuttle for around town locally. The walls are thin, we had neighbors on both sides of us keeping us awake all night, laughing & partying!
rely was normal hotel,nothing is spacial
The staff was rude and even lied about the rooms I booked. I had booked a room with double beds only and they gave us a king. I told them I had comfermation that it was double beds and they said it I could not find them and print it out, it was just too bad for me. Luckily, I did find it....it said double beds only....so they finally gave us the room. The staff person to.d me I booked a king...I I to.d him he was wrong and he hung up. It was a bad experience. I had to speak to the manager and the home office and print out the paper that promised me a double bed room before anything was done. Never had such a bad e perience.
Are room was right next to the service elevators which kept us up all night long. Only thing the staff would do was discount the valet parking charges. Won't stay there again!
Situé à 10min de l aéroport, bien que le long du century blvd, il est très calme. Si l on dispose d une voitur, c est parfait si l on séjourné sur la. Très confortable, et chambre spacieuse avec bureau, frigo, salon, micro onde... C est toutes des suites! D ou le nom de l hotel
Proximité immédiate de l'aéroport L'hôtel devient un peu vétuste
La proximité de la ville et des grands axes Non
La proximité de l'aéroport et station service. Enfin, tout était bien.
Ils ne parlaient pas le français
Le jaccuzi n'était pas propre.
la propreté de l'hotel, le petit dejeuner . Un peu trop bruyant la nuit a cause de la route a proximité.
Tout. Nous sommes très satisfait de la compagnie Best Western. Le spa qui ne fonctionnait pas encore. Le climatiseur mal placé.
grande chambre bien équipée, planche et fer à repasser, parking gratuit, internet gratuit, calme coin petit déjeuner minuscule; prévoir de prendre un plateau et apporter son P'tit déj dans sa chambre, pas très copieux mais inclus dans le prix de la chambre