Réservez une voiture de location chez Budget à Phoenix

Points positifs : They charged me for gas even though I did not opt for it and filled up prior to return, then charged my card multiple times.

Points négatifs : Shorter line at checkin, non deceptive practices

Points positifs : Drop off was easy but they don't give you a receipt right away and then up charge you.

Points négatifs : Final cost was double what I was quoted. The renter mentioned nothing of these added fees

Points positifs : The person who handled the drop off in Hailey was great. He was courteous and understanding.

Points négatifs : The condition of the vehicle was awful. It was very dirty, not even the windshield was clean. The inside had damage and it was about 5 gallons from full of gas. The check out person said, "We have a third party clean the cars". Offered no help.

Points négatifs : A car in the class i reserved. Received a much bigger car than i wanted resulting in poor gas mileage. A clean car, was very dirty inside and out. As if a painting contractor used the car and sprayed paint inside and out. Dirty carpets and door compartments

Points positifs : I disliked every moment, from the attempted up-sale, to the fact that when we got to the Budget parking spot there was NO CAR. And NO SERVICE to help.

Points négatifs : It would've been nice if there was a car. There was NO CAR.

Points positifs : staff was plesasent

Points négatifs : The shuttle buss took a long time to pick us up at return

Points positifs : The car itself was clean, well-functioning, and enjoyable to drive.

Points négatifs : If it's a busy week, prepare for long lines at pickup. Next time I will likely uber to a different agency. It took 50 minutes to go through the line, and the Thrifty line was 5x as long. Makes me hesitant to rent from the terminal during a busy week. Otherwise, the staff was super friendly and doing their best - they just need to put more people up front or figure out a way to do it quicker during busy times.

Points positifs : Drop off was the best part of this service, but they assumed everyone wanted an electronic receipt. They only had one guy checking in hundreds of cars.

Points négatifs : The vehicle was filthy inside and out. No floor mates and no did a walk through of the condition of the car before or after.

Points négatifs : When we arrived the level of car we rented was not available and our options were limited. This forced us into paying an additional $11.00 per day for our rental. They said there was no guarantee of getting what we ordered. If it wasn't 1am and had my family I would have considered trying a different rental company. It also didn't appear as if the car was cleaned well. The rear cup holder had sand in it and wouldn't open without being forced. There were other areas that seemed rushed in the cleaning process also. The staff was very polite and pick up / drop off was easy.

Points positifs : Drop off and customer service after we raised concern on no windshield wiper fluid.

Points négatifs : Set up at Phoenix airport is frustrating but most frustrating was no windshield wiper fluid in the car. Not safe. Budget did remove 1-day of fee when we raised this concern.