Avis des utilisateurs
NOTE GLOBALE
7,5
Bien
Basé sur 957 avis
Note générale
7,8
Embarquement
7,7
Confort
7,6
Équipage
8,2
Divertissement
6,6
Repas
7,1
Infos Croatia Airlines
| Code IATA | OU |
|---|---|
| Itinéraires | 109 |
| Itinéraire le plus populaire | Zagreb Franjo Tuđman à Dubrovnik |
| Aéroports desservis | 33 |
| Aéroport le plus populaire | Zagreb Franjo Tuđman |
Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
7,3
Points positifs : Very friendly personal
Points négatifs : Not even free soft drinks
avis de
-
4,5
Points positifs : The flight itself was inoffensive.
Points négatifs : I was unable to select the 'fare' with a checked bag, so was planning to pay at the counter. I think the site for the airline is buggy, as it was also an ordeal by trial-and-error to try to check in online. I also could not elect to check a bag during the on line check in process, which I know is sometimes an option. When I arrived at the airport, the check in was a mess (ton of people, everyone was taking forever at the counter) and when I FINALLY arrived at the counter, I was informed that I needed to take a handwritten receipt from the check in counter, go up a floor and wind through a few corridors to find some travel agent (?) desk to pay 40 Euros for my checked bag. Which actually was 48 Euros because I needed to use a card, and was not paying by cash. After I managed to find the desk where I needed to pay, I had to wind my way back downstairs and muscle my way back into the line I had already waited in to finish the check in process. When we arrived in Split, 25% of the flight was missing their bags, which included a member of the party I was traveling with. It took an extra 30 minutes at the airport to file a missing bag claim, and another 38 hours for the bag to finally arrive. Not a great way to spend the few days we had in Split.
avis de
-
8,0
Points négatifs : More comfortable seats and tv’s.
avis de
-
4,6
Points positifs : Nothing
Points négatifs : Destroyed a piece of luggage and the contents of the bag. Try handling baggage with care so you don’t destroy it and then deny the issue and refuse to reimburse for it
avis de
-
6,3
Points négatifs : More leg room. Not very comfortable.
avis de
-
10,0
Points positifs : The attitude and service was perfect and the timing was on the top.
avis de
-
6,3
Points positifs : The flight was delayed resulting in a bunch of us being delayed. They reimbursed us for the cost of the flight and accommodations. An American airline would NEVER do that
avis de
-
6,0
Points négatifs : making a stop in Dubrovnik and leaving the plane just so they can refuel it a nightmare. Layover in Zagreb on the way to Athens was really long On the way back from ATH to SPU, a depay of 2,5 hours happened...
avis de
-
6,0
Points positifs : Had to pay for luggage at separate location from check in desk. Counter person was surprisingly confused as to how much money it would be and where we had to go to pay.
Points négatifs : Personnel need better training
avis de
-
2,0
Points positifs : Left entire family in francfurt with older people that recently had big surgeries because of delayed connection flights Terrible service Delta sucks Never ever again even if you are the last company on earth flying to Europe Next time ill swim the ocean and get to my destination quicker
avis de
-
6,0
Points positifs : Snack box
Points négatifs : Both connection flights delayed
avis de
-
2,0
Points négatifs : They failed to tell me when I checked in that my connecting flight seat was not confirmed. They issued a standby pass in Düsseldorf they bumped me from the flight, then lost my luggage. They were very unhelpful
avis de
-
6,0
Points positifs : Smooth flight.
Points négatifs : The flight was 3 hours late in leaving Athens and caused us to scramble to get set with our accommodations. It all worked out.
avis de
-
10,0
Points négatifs : Boarding and flight very smooth. Great experience
avis de
-
7,6
Points positifs : Very friendly and helpful crew
Points négatifs : Chaotic boarding
avis de
-
5,2
Points positifs : The plane left on time.
Points négatifs : The type of plane was very old, a de Havilland with propellers, extremely noisy and small.
avis de
-
2,0
Points positifs : Seat was nice
Points négatifs : Baggage delivery.
avis de
-
5,3
Points positifs : Crew otherwise very ok
Points négatifs : Make sure right you can accommodate all the cabin luggage before allowing it to be taken onboard. I was asked by flight attendant to take my own luggage out because they did not have enough space. I don’t think that this is my job. I traveled with minimal bag onboard. Not my problem and not my job
avis de
-
8,4
Points positifs : I slept the entire trip. But I did wake up for refreshments and cookies. It was a short flight. Overall the staff were pleasant. the plan was older so seating was a bit tight. We left on time and no issues during the flight.
Points négatifs : New planes . More leg room.
avis de
-
10,0
Points positifs : Leg room and seat comfort was great for a small plane
avis de
-
10,0
Points positifs : Helpful in many languages!
Points négatifs : Hard to find luggage check in Charles de Gaulle airport. Nor Croatian Air’s fault. CdG has some hard-to-find features.
avis de
-
10,0
Points négatifs : Left on the runway for hours
avis de
-
4,4
Points positifs : Business class fare sitting in front roll Economy seat. This is my time experience in Business class sitting in Economy seat.
Points négatifs : No business class is available only Economy class in the flight
avis de
-
9,2
Points négatifs : Seat space
avis de
-
8,0
Points positifs : Even though it was a small plane, there was plenty of leg room.
Points négatifs : Only water is served, but it’s a very short flight.
avis de
-
2,0
Points négatifs : My bag did not arrive with me and I was told it was because I did not allow enough time for my bag to get from the plane in Split. This had nothing to do with me but rather their scheduling. They really need to allow more time between connecting flights for this and for getting thru passport check
avis de
-
2,0
Points négatifs : I didn't make my flight due to long lines at passport check point and Croatia Air would not do anything about it. They are a terrible airline and I would not ever use them again or advice anybody else to use them. My bag was lost on my arrival to Zagreb due to the connection time of flights.
avis de
-
6,0
Points négatifs : The connection time of flights needs to be adjusted. I had to fly from Dubrovnik to Zagreb with a connecting flight to Frankfurt. I missed my fight to Frankfurt due to the line being so long at the passport screening area. There's nobody at the airport to help you and they were rude!
avis de
-
2,0
Points positifs : Nothing
Points négatifs : If the bag can fit in the cabin even while a few kilograms l don’t see what the problem is
avis de
-
2,0
Points négatifs : My luggage was lost
avis de
-
8,5
Points positifs : Easy boarding. Professional staff
Points négatifs : More room
avis de
-
10,0
Points positifs : Seat comfy, crew great
avis de
-
10,0
Points positifs : Crew welcoming and friendly. Seats comfortable
avis de
-
10,0
Points positifs : Seat comfortable, crew welcoming and friendly
Points négatifs : Noise reduction
avis de
-
6,0
Points négatifs : Was not aware I had to pay extra for the suitcase I checked.
avis de
-
10,0
Points positifs : Flawless, comfy seat, good food, included drinks. No complains
avis de
-
6,3
bru > zag
Points positifs : the meal and crew
Points négatifs : 1.5hr delay and no initial explanation other than "indefinite delay"
avis de
-
10,0
Points positifs : Cindness
avis de
-
10,0
Points négatifs : Include baggage in you prices!!!
avis de
-
5,6
Lousy boarding gate procedure and lack of some flight safety precautio
Points négatifs : The boarding began with delay. The boarding call eas absent or hard to hear anyway. The boarding sign was on two places simultaneously, with vision obscured by the in-building wall pillar. Most passengers were sitting in the waiting area expecting the boarding call to be announced on that obvious gate, while they started boarding on another gate around the corner. And it was not Croatia Airlines staff, but some airport personnel. Before landing, flight attendants let some passenger have luggage on the floor in front of the seat in the exit row, which does nit comply with the safety standards. Likewise, some passengers were already using cellular signal before landing, which is another lack of precaution. It us true that flight attendants cannot see whether each and every passenger obeys safety measures, but they should better pass through the aisle and check it rather than grabbing their own seat so early, eapecially when the flight was only half-booked.
avis de
-
6,0
Late to leave
Points positifs : Food/ drink service was good
Points négatifs : Flight was late. I was supposed to be on a connecting flight with my boyfriend and they cancelled his flight and rerouted him through a different airport but my ticket wasn’t cancelled so we were on different flights
avis de
-
2,0
False advertising
Points positifs : The flight was OK but we were mislead by your advertising which clearly stated that one checked bag was included with each ticket. When we arrived to check in we were told that was incorrect and we would need to pay for any checked bags.
Points négatifs : The false advertising is illegal in most countries but apparently not here.
avis de
-
10,0
Best airline company ever experienced
Points positifs : Great service and friendly staff
Points négatifs : NA
avis de
-
4,0
Points positifs : Nothing stood out.
Points négatifs : Being told to stand in a dark corner underneath a yellow “Departure Assistance” sign and not having anyone show up. We left after ten minutes as no “assistance” appeared to be forthcoming. Food was dry. No entertainment.
avis de
-
9,0
Points positifs : We were scheduled for a 5:40pm flight from split to zagreb, but arrived to the airport a little after 3 and were asked if we'd like to board the 4pm flight to the same destination, instead. After we said yes, we had about a 15 minute wait while the attendant rearranged our information, and then we were whisked to the front of the security line, and immediately boarded. They hadn't even told us they'd upgraded us to business class! One of the best flight experiences I've had.
avis de
-
10,0
Very nice flight
Points positifs : Beautiful views. Friendly staff
avis de
-
7,3
Points positifs : direct flight from san diego, an excellent route!
Points négatifs : food too salty; when person in front pushed seat back, it was uncomfortable & tight;
avis de
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2,0
Points positifs : Didn’t happen
avis de
-
8,6
Excellent vol
Points positifs : Tout service et exactitudes
avis de
-
5,3
Points positifs : That we arrived
Points négatifs : The delay with the plane. Standing for a long time on the bus Very tight and uncomfortable seats
avis de
-
10,0
Excellent!!
Points positifs : Attentive and friendly staff , good food and drinks!!!
avis de
-
5,0
Points positifs : Nice crew
Points négatifs : Flights was in delay
avis de
-
3,5
Retard
Points négatifs : Le vol de Split a Francfort a ete retarde. J'ai presque manque mon vol.
avis de
-
10,0
Points positifs : Every thing's was excellent
avis de
-
10,0
Points positifs : Great
avis de
-
10,0
Points positifs : Comfortable plane, very friendly crew, good snacks
avis de
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2,0
Lost our luggage
Points positifs : Nothing
Points négatifs : They lost our luggage and still haven’t returned it, after 2 days of no communication we found out that they hopefully will return it to us on wed. The 8th and we leave the 10th.....
avis de
-
10,0
Points positifs : Everything was great.
avis de
-
2,6
Late
Points positifs : But you get a glass of water!
Points négatifs : 2.5 hours late. Wait for baggage in an empty airport and no one could care less.
avis de
-
2,0
luggage
Points négatifs : they have requested to pay for the luggage $ 100 extra for a single suite case. it supposed to be included into the airfare as it announced atthe time of sale. Will suspend the tranaction
avis de
-
10,0
Points positifs : The attitude and service was perfect and the timing was on the top.
avis de
-
10,0
Points négatifs : Boarding and flight very smooth. Great experience
avis de
-
10,0
Points positifs : Leg room and seat comfort was great for a small plane
avis de
-
10,0
Points positifs : Helpful in many languages!
Points négatifs : Hard to find luggage check in Charles de Gaulle airport. Nor Croatian Air’s fault. CdG has some hard-to-find features.
avis de
-
10,0
Points négatifs : Left on the runway for hours
avis de
-
9,2
Points négatifs : Seat space
avis de
-
8,5
Points positifs : Easy boarding. Professional staff
Points négatifs : More room
avis de
-
10,0
Points positifs : Seat comfy, crew great
avis de
-
10,0
Points positifs : Crew welcoming and friendly. Seats comfortable
avis de
-
10,0
Points positifs : Seat comfortable, crew welcoming and friendly
Points négatifs : Noise reduction
avis de
-
10,0
Points positifs : Flawless, comfy seat, good food, included drinks. No complains
avis de
-
10,0
Points positifs : Cindness
avis de
-
10,0
Points négatifs : Include baggage in you prices!!!
avis de
-
10,0
Best airline company ever experienced
Points positifs : Great service and friendly staff
Points négatifs : NA
avis de
-
9,0
Points positifs : We were scheduled for a 5:40pm flight from split to zagreb, but arrived to the airport a little after 3 and were asked if we'd like to board the 4pm flight to the same destination, instead. After we said yes, we had about a 15 minute wait while the attendant rearranged our information, and then we were whisked to the front of the security line, and immediately boarded. They hadn't even told us they'd upgraded us to business class! One of the best flight experiences I've had.
avis de
-
10,0
Very nice flight
Points positifs : Beautiful views. Friendly staff
avis de
-
8,6
Excellent vol
Points positifs : Tout service et exactitudes
avis de
-
10,0
Excellent!!
Points positifs : Attentive and friendly staff , good food and drinks!!!
avis de
-
10,0
Points positifs : Every thing's was excellent
avis de
-
10,0
Points positifs : Great
avis de
-
10,0
Points positifs : Comfortable plane, very friendly crew, good snacks
avis de
-
10,0
Points positifs : Everything was great.
avis de
-
7,3
Points positifs : Very friendly personal
Points négatifs : Not even free soft drinks
avis de
-
8,0
Points négatifs : More comfortable seats and tv’s.
avis de
-
7,6
Points positifs : Very friendly and helpful crew
Points négatifs : Chaotic boarding
avis de
-
8,4
Points positifs : I slept the entire trip. But I did wake up for refreshments and cookies. It was a short flight. Overall the staff were pleasant. the plan was older so seating was a bit tight. We left on time and no issues during the flight.
Points négatifs : New planes . More leg room.
avis de
-
8,0
Points positifs : Even though it was a small plane, there was plenty of leg room.
Points négatifs : Only water is served, but it’s a very short flight.
avis de
-
7,3
Points positifs : direct flight from san diego, an excellent route!
Points négatifs : food too salty; when person in front pushed seat back, it was uncomfortable & tight;
avis de
-
4,5
Points positifs : The flight itself was inoffensive.
Points négatifs : I was unable to select the 'fare' with a checked bag, so was planning to pay at the counter. I think the site for the airline is buggy, as it was also an ordeal by trial-and-error to try to check in online. I also could not elect to check a bag during the on line check in process, which I know is sometimes an option. When I arrived at the airport, the check in was a mess (ton of people, everyone was taking forever at the counter) and when I FINALLY arrived at the counter, I was informed that I needed to take a handwritten receipt from the check in counter, go up a floor and wind through a few corridors to find some travel agent (?) desk to pay 40 Euros for my checked bag. Which actually was 48 Euros because I needed to use a card, and was not paying by cash. After I managed to find the desk where I needed to pay, I had to wind my way back downstairs and muscle my way back into the line I had already waited in to finish the check in process. When we arrived in Split, 25% of the flight was missing their bags, which included a member of the party I was traveling with. It took an extra 30 minutes at the airport to file a missing bag claim, and another 38 hours for the bag to finally arrive. Not a great way to spend the few days we had in Split.
avis de
-
4,6
Points positifs : Nothing
Points négatifs : Destroyed a piece of luggage and the contents of the bag. Try handling baggage with care so you don’t destroy it and then deny the issue and refuse to reimburse for it
avis de
-
6,3
Points négatifs : More leg room. Not very comfortable.
avis de
-
6,3
Points positifs : The flight was delayed resulting in a bunch of us being delayed. They reimbursed us for the cost of the flight and accommodations. An American airline would NEVER do that
avis de
-
6,0
Points négatifs : making a stop in Dubrovnik and leaving the plane just so they can refuel it a nightmare. Layover in Zagreb on the way to Athens was really long On the way back from ATH to SPU, a depay of 2,5 hours happened...
avis de
-
6,0
Points positifs : Had to pay for luggage at separate location from check in desk. Counter person was surprisingly confused as to how much money it would be and where we had to go to pay.
Points négatifs : Personnel need better training
avis de
-
2,0
Points positifs : Left entire family in francfurt with older people that recently had big surgeries because of delayed connection flights Terrible service Delta sucks Never ever again even if you are the last company on earth flying to Europe Next time ill swim the ocean and get to my destination quicker
avis de
-
6,0
Points positifs : Snack box
Points négatifs : Both connection flights delayed
avis de
-
2,0
Points négatifs : They failed to tell me when I checked in that my connecting flight seat was not confirmed. They issued a standby pass in Düsseldorf they bumped me from the flight, then lost my luggage. They were very unhelpful
avis de
-
6,0
Points positifs : Smooth flight.
Points négatifs : The flight was 3 hours late in leaving Athens and caused us to scramble to get set with our accommodations. It all worked out.
avis de
-
5,2
Points positifs : The plane left on time.
Points négatifs : The type of plane was very old, a de Havilland with propellers, extremely noisy and small.
avis de
-
2,0
Points positifs : Seat was nice
Points négatifs : Baggage delivery.
avis de
-
5,3
Points positifs : Crew otherwise very ok
Points négatifs : Make sure right you can accommodate all the cabin luggage before allowing it to be taken onboard. I was asked by flight attendant to take my own luggage out because they did not have enough space. I don’t think that this is my job. I traveled with minimal bag onboard. Not my problem and not my job
avis de
-
4,4
Points positifs : Business class fare sitting in front roll Economy seat. This is my time experience in Business class sitting in Economy seat.
Points négatifs : No business class is available only Economy class in the flight
avis de
-
2,0
Points négatifs : My bag did not arrive with me and I was told it was because I did not allow enough time for my bag to get from the plane in Split. This had nothing to do with me but rather their scheduling. They really need to allow more time between connecting flights for this and for getting thru passport check
avis de
-
2,0
Points négatifs : I didn't make my flight due to long lines at passport check point and Croatia Air would not do anything about it. They are a terrible airline and I would not ever use them again or advice anybody else to use them. My bag was lost on my arrival to Zagreb due to the connection time of flights.
avis de
-
6,0
Points négatifs : The connection time of flights needs to be adjusted. I had to fly from Dubrovnik to Zagreb with a connecting flight to Frankfurt. I missed my fight to Frankfurt due to the line being so long at the passport screening area. There's nobody at the airport to help you and they were rude!
avis de
-
2,0
Points positifs : Nothing
Points négatifs : If the bag can fit in the cabin even while a few kilograms l don’t see what the problem is
avis de
-
2,0
Points négatifs : My luggage was lost
avis de
-
6,0
Points négatifs : Was not aware I had to pay extra for the suitcase I checked.
avis de
-
6,3
bru > zag
Points positifs : the meal and crew
Points négatifs : 1.5hr delay and no initial explanation other than "indefinite delay"
avis de
-
5,6
Lousy boarding gate procedure and lack of some flight safety precautio
Points négatifs : The boarding began with delay. The boarding call eas absent or hard to hear anyway. The boarding sign was on two places simultaneously, with vision obscured by the in-building wall pillar. Most passengers were sitting in the waiting area expecting the boarding call to be announced on that obvious gate, while they started boarding on another gate around the corner. And it was not Croatia Airlines staff, but some airport personnel. Before landing, flight attendants let some passenger have luggage on the floor in front of the seat in the exit row, which does nit comply with the safety standards. Likewise, some passengers were already using cellular signal before landing, which is another lack of precaution. It us true that flight attendants cannot see whether each and every passenger obeys safety measures, but they should better pass through the aisle and check it rather than grabbing their own seat so early, eapecially when the flight was only half-booked.
avis de
-
6,0
Late to leave
Points positifs : Food/ drink service was good
Points négatifs : Flight was late. I was supposed to be on a connecting flight with my boyfriend and they cancelled his flight and rerouted him through a different airport but my ticket wasn’t cancelled so we were on different flights
avis de
-
2,0
False advertising
Points positifs : The flight was OK but we were mislead by your advertising which clearly stated that one checked bag was included with each ticket. When we arrived to check in we were told that was incorrect and we would need to pay for any checked bags.
Points négatifs : The false advertising is illegal in most countries but apparently not here.
avis de
-
4,0
Points positifs : Nothing stood out.
Points négatifs : Being told to stand in a dark corner underneath a yellow “Departure Assistance” sign and not having anyone show up. We left after ten minutes as no “assistance” appeared to be forthcoming. Food was dry. No entertainment.
avis de
-
2,0
Points positifs : Didn’t happen
avis de
-
5,3
Points positifs : That we arrived
Points négatifs : The delay with the plane. Standing for a long time on the bus Very tight and uncomfortable seats
avis de
-
5,0
Points positifs : Nice crew
Points négatifs : Flights was in delay
avis de
-
3,5
Retard
Points négatifs : Le vol de Split a Francfort a ete retarde. J'ai presque manque mon vol.
avis de
-
2,0
Lost our luggage
Points positifs : Nothing
Points négatifs : They lost our luggage and still haven’t returned it, after 2 days of no communication we found out that they hopefully will return it to us on wed. The 8th and we leave the 10th.....
avis de
-
2,6
Late
Points positifs : But you get a glass of water!
Points négatifs : 2.5 hours late. Wait for baggage in an empty airport and no one could care less.
avis de
-
2,0
luggage
Points négatifs : they have requested to pay for the luggage $ 100 extra for a single suite case. it supposed to be included into the airfare as it announced atthe time of sale. Will suspend the tranaction
avis de
Statut du vol
Itinéraires proposés par Croatia Airlines
Itinéraires populaires
Vol
Origine
Destination
dim.
lun.
mar.
mer.
jeu.
ven.
sam.
D
L
M
M
J
V
S
381
Rome
FCO
Split
SPU
381
Split
SPU
Zagreb
ZAG
632
Zadar
ZAD
Pula
PUY
632
Zagreb
ZAG
Zadar
ZAD
416
Zagreb
ZAG
Francfort
FRA
329
Mostar
OMO
Zagreb
ZAG
411
Francfort
FRA
Zagreb
ZAG
451
Amsterdam
AMS
Zagreb
ZAG
437
Munich
MUC
Zagreb
ZAG
380
Split
SPU
Rome
FCO
380
Zagreb
ZAG
Split
SPU
443
Vienne
VIE
Zagreb
ZAG
442
Zagreb
ZAG
Vienne
VIE
413
Francfort
FRA
Split
SPU
412
Split
SPU
Francfort
FRA
344
Zagreb
ZAG
Sarajevo
SJJ
631
Pula
PUY
Zadar
ZAD
631
Zadar
ZAD
Zagreb
ZAG
345
Sarajevo
SJJ
Zagreb
ZAG
464
Zagreb
ZAG
Zurich
ZRH
465
Zurich
ZRH
Zagreb
ZAG
669
Dubrovnik
DBV
Zagreb
ZAG
4436
Zagreb
ZAG
Munich
MUC
491
Londres
LHR
Zagreb
ZAG
367
Skopje
SKP
Zagreb
ZAG
4439
Munich
MUC
Split
SPU
660
Zagreb
ZAG
Dubrovnik
DBV
471
Paris
CDG
Zagreb
ZAG
470
Zagreb
ZAG
Paris
CDG
481
Copenhague
CPH
Zagreb
ZAG
480
Zagreb
ZAG
Copenhague
CPH
418
Dubrovnik
DBV
Francfort
FRA
419
Francfort
FRA
Dubrovnik
DBV
366
Zagreb
ZAG
Skopje
SKP
4438
Split
SPU
Munich
MUC
456
Zagreb
ZAG
Bruxelles
BRU
450
Zagreb
ZAG
Amsterdam
AMS
490
Zagreb
ZAG
Londres
LHR
457
Bruxelles
BRU
Zagreb
ZAG
Meilleurs itinéraires de vol
Aéroports populaires desservis par Croatia Airlines
- Aéroport Zagreb Franjo Tuđman (ZAG)
- Aéroport Split (SPU)
- Aéroport Dubrovnik (DBV)
- Aéroport Francfort (FRA)
- Aéroport Munich-Franz-Josef Strauss (MUC)
- Aéroport Aéroport international de Zurich (ZRH)
- Aéroport Zadar (ZAD)
- Aéroport Vienne-Schwechat (VIE)
- Aéroport Aéroport Intl de Sarajevo (SJJ)
- Aéroport Paris Charles-de-Gaulle (CDG)
- Aéroport Pula (PUY)
- Aéroport Rome Aéroport Léonard-de-Vinci de Rome Fiumicino (FCO)
- Aéroport Amsterdam-Schiphol (AMS)
- Aéroport Aéroport Alexandre-le-Grand de Skopje (SKP)
- Aéroport Bruxelles-National (BRU)
Coordonnées de Croatia Airlines
- OU Code IATA
- +385 1 66 76 555 Appeler
- croatiaairlines.com Consulter
Flightstats.com fournit les données sur les statuts de vols, les annulations, et les retards. Les données de Flightstats peuvent ne pas être exactes. Veuillez toujours confirmer les informations indiquées ici directement auprès de votre compagnie aérienne.