Réservez une voiture de location chez Dollar à New York

Points positifs : We had to wait over an hour to get the car. We got a smaller car than the one reserved. The car then had several technical problems.

Points positifs : Helpful staff member at registration

Points négatifs : My vehicle was full of dents, had high Milage and some interior sections were not clean eg: sticky substance on bottom of cup holder

Points positifs : The car smelled like smoke but the in-lot attendant was very helpful with filing and even checked he would be the one receiving the car as well to ensure we wouldn’t be charged for the smoke.

Points négatifs : All of the booked car types were taken and we were forced to pay for an upgrade in order to get on the road. There was a line of others stuck in the same position which would have put us far behind in our trip.

Points positifs : Nothing. They refused to give me a refund or change the dates of the rental after I contracted Covid 19 and had to quarantine.

Points négatifs : They need to make exceptions during these unprecedented times. They basically stole my money

Points négatifs : They told me they had no cars and I had to wait 20-30 minutes. I complained but they did not care. They should not book reservations if no cars are available

Points positifs : We chose dollar because it is the easiest car rental facility for us to walk to, and there's a pandemic.

Points négatifs : They booked far more customers than they could process in an hour. We waited for over an hour to pick up our car. However, for winter, it was a warm day and everyone had been waiting outside without complaint, living as we do in New York, and understanding the toll the pandemic took on the city. We were invited in, but said we preferred to wait outside. Some staff became increasingly upset we wouldn't come in as even others in the line said they'd be fine outside. As soon as we were at the counter, the staff brought in everyone in line. The room was poorly ventilated and people were much closer together that. 6' (not that it would've mattered). I can't believe a company would be so reckless here of all places. I was and remain anxious, as we were renting the car explicitly to see someone close who is very ill (in case that was our last opportunity). This was the only time we broke quarantine and went indoors in a place of public accommodation, so fingers crossed the covid test is okay. It's obvious they didn't want people outside so that people couldn't see how long the wait was. They'd rather risk the lives of the city than run their business appropriately. I will never rent from these people again.

Points négatifs : Staff was over worked which led to some rude interactions

Points négatifs : The ez pass didn't work and the customer service was terribly rude

Points positifs : The staff was not wearing masks, were surly and belligerent.

Points négatifs : There was a lack of professionalism all around. The stains on the shirt and the open contempt made me uncomfortable.

Points négatifs : No cars available at the pick up time, had to wait over an hour for cars to arrive. Final charged rate differed from the rate at pick up. Still waiting on refund from the car company.

Points positifs : Drop-off was easy.

Points négatifs : Car pick-up was a nightmare. The rental location was understaffed and everyone picking up a car that morning that to wait outside in freezing cold weather for over 3 hours before getting a car. It was horrendous.