Points négatifs : I wouldn’t have been allowed to pick up until late on the day of rental so had to pick up the day before and pay for overnight garaging
Points positifs : Nothing. Employees don’t know how to function under pressure. They were giving everyone an attitude. Lack of communication. They said they would call to verify everything and go over the whole reservation but instead they sent an email at 7:25pm when there would be no one to respond until the following business day, which would be the day of the reservation. I was also quoted 197$ online after taxes and ended paying 316$ without explanation, and no it wasn’t for the deposit because the total came out to 516$. Hillside establishment needs work.
Points négatifs : The overall experience.
Points positifs : Yes
Points négatifs : nothing
Points positifs : great convenient contactless pick up, drop off
Points négatifs : more SUV choices
Points positifs : The staff was ok.
Points négatifs : Price quoted was not able to be honored at the location. Enterprise customer service said it was a valid booking. The branch made me rebook for a much higher amount
Points négatifs : my contract specified a 11pm return but the place was closed with no after hours dropoff
Points positifs : Staff was friendly and helpful. Car was a good price.
Points négatifs : The car was not quite ready when I reserved it.
Points positifs : Really nice car, friendly staff, seamless drop-off, great value
Points négatifs : At pickup there was a bottleneck with doing the paperwork at the cars. More staff should have been doing that and fewer staff checking people in.
Points positifs : Staff was friendly and helpful, they didn't have the car at hand that we wanted and almost had no other options except for a massive SUV or a little corvette which wouldn't have worked. Luckily another customer happened to bring back a similar car to the one we were looking for when we were at the dealership and they agreed to give it a rush clean and to us.
Points négatifs : We booked the rental initially for 1 month and 7 days. The offer on Kayak suggested a flat-rate price, however at the rental place we were informed it was only going to cover 1 months and we'd have to extend by a manual 7 days afterwards which incurred a couple hundred dollars of additional charges. Not transparent, we would have chosen something else potentially if we'd have known.
Points positifs : Friendly informed staff, doing their best in a tough situation. Dropoff was a snap.
Points négatifs : Long line for pickup, but that's understandable given how things are right now.
Points positifs : The staff was really wonderful both at pickup and dropoff. When I figured out that I was given the wrong price, they fixed it quickly, with no argument.
Chez Enterprise, une voiture de location à New York coûte en moyenne 118 € par jour.
Économique (Ford Fiesta ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à New York.
Enterprise possède 15 succursales à New York. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.
Non (selon nos données)