Points positifs : Yes and yes
Points négatifs : Car smelled. Other than that everything was good
Points positifs : Staff was horrible & uncaring. Flight changed times earlier on day of fllighttbeyond my control. They said they close at 8pm & flight was due in at 8pm, would not wait 15mins said I needed to cancel which put me in a huge bind. Not a good turn out
Points négatifs : Everything
Points positifs : We thought we had a reservation for the evening when we arrived. We received an email that said if we didn’t pick the car up by noon we would lose it. We emailed customer service to see if they could assist us. The responses were short and stated reasons why it was our fault with no effort to help us with a rental.
Points négatifs : A reminder email to confirm our reservation and customer service that tried to go above and beyond vs the experience we had.
Points positifs : Nothing I was totally ripped off o got there and they said that because I wasn’t there by 12 noon my reservation was cancelled my car rental went from $246 to $611 and I was also told that there were tolls to where I was going I never went through a toll in all 6 days. The place was a SCAM!
Points négatifs : Maybe if your going to cancel someone’s reservation give them a phone call and also honor the original price I paid instead of nickel and dimming me.
Points positifs : Nothing the rental was non existant.
Points négatifs : supplied what you offered.
Points négatifs : Great customer service!!!
Points positifs : Nothing.
Points négatifs : Don't attempt to reserve a car with this company online unless you will be picking it up during "business hours." This is NOT shown anywhere during the reservation process on Kayak, but you'll see it in the confirmation email you get after booking. My flight was arriving later at night when Executive Car Rental was already closed. I called ahead to see if I could make other arrangements to pick it up after hours and they said no. I asked if I could pick it up the next morning when they were open again and they refused, even when I said I would pay for the extra day of reservation when they were closed. I asked if I could modify my reservation to just pick the car up the next morning and they said they were "sold out." Basically, they wanted to rent the car I had already reserved to someone else at a much higher price (I saw the prices increase by $100-200 for the days I had already booked). Lousy company - book earlier with a bigger chain to avoid the hassle and stress.
Points positifs : The staff was great! I received a call the day of telling me how to find their rental slot once at the airport (which was a little confusing if you've never been there) and so was helpful. They were very pleasant and did everything possible to help us in the transaction.
Points négatifs : We purchased our auto insurance through Kayak only to be told a the counter that they did not accept their insurance and had to use theirs. Theirs was more expensive and then we had to call and cancel the insurance we had previously purchased.
Points positifs : There was nothing to like policies are discriminatory.
Points négatifs : Rental company overall
Points positifs : The process was very easy to follow, and the car was in fantastic shape.
Points négatifs : Executive Car Rental could use some more signage to direct traffic to their desk.
Points positifs : Sayed is an exceptional employee; friendly and knowledgeable, he made the entire rental experience more excellent! He deserves a salary increase. He cares about people and makes sure everything is good-to-go with the process and car. Make sure he gets a good bonus or raise.
Points négatifs : We overlooked the FL resident portion and had to contact insurance company to verify we carried a policy and that it was transferrable to our rental car. Just a slight hiccup that took some additional time, but that’s not on the rental company, that was on us. A great company and great value.
Points positifs : Easy process
Grande (Chevrolet Tahoe ou similaire) est la catégorie de voiture la plus réservée chez Executive Car Rental à Tampa.
Executive Car Rental possède 1 succursale à Tampa. Consultez notre carte des succursales Executive Car Rental pour trouver celle qui vous convient le mieux.
Non (selon nos données)