Avis des utilisateurs
Note globale
6,6
Bien
Basé sur 204 avis
Embarquement
7,2
Confort
6,7
Équipage
7,2
Divertissement
5,4
Repas
5,8
Trouvez des vols pas chers avec HK Express
Aller-retour
Économique
Infos HK Express
| Code IATA | UO |
|---|---|
| Itinéraires | 50 |
| Itinéraire le plus populaire | Bangkok Suvarnabhumi à Hong Kong |
| Aéroports desservis | 26 |
| Aéroport le plus populaire | Hong Kong |
Commentaires récents
Avis des clients
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9,5
Points négatifs : We should have been allowed to sit near our family (wives). There was empty row but they wanted to charge us to move up. Ridiculous!!
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4,6
Points positifs : Check in staff was friendly and helpful
Points négatifs : Refused to serve me food when I woke up.
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2,0
Points positifs : Absolutely nothing
Points négatifs : The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken.
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6,3
Points positifs : I was able to purchase extended seat room for a reasonable price.
Points négatifs : No free drinks or entertainment or anything to help pass the flight time.
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6,0
Points négatifs : Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?
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10,0
Points positifs : Comfortable seat in emergency exit row!!
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6,0
Points positifs : HK Express compensated for delay
Points négatifs : Punctuality
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5,5
Points négatifs : Fight was delayed 2 hours
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3,2
Points négatifs : Terrible attitude from the staff
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2,0
Points négatifs : Sat on runway 2 hours and then bags delayed 1 hour
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4,6
Points négatifs : They didn’t offer any thing to drink, complimentary
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6,6
Points positifs : Price was good and HK to Tokyo times were good
Points négatifs : No entertainment on 5 hour flight
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3,6
Points positifs : Nothing in particular.
Points négatifs : They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault.
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5,0
Points positifs : Good price to go HK to Tokyo
Points négatifs : Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it
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10,0
Points positifs : The crew was very nice, seats comfortable and the airline seemed well run for a discount carrier.
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7,5
Points positifs : Easy flight, nice crew
Points négatifs : Budget airline. Have to buy drinks. Space between seats is tight. Spend the money for the seat with more leg room if you are average height or taller
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3,0
Points négatifs : IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than
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6,3
Points positifs : The web specials for prices
Points négatifs : At least provide water to guests.
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7,0
Points négatifs : Service from the crew could have been better. This crew was not hospitable and we had to ask multiple times for our requests.
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2,0
Points positifs : I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls
Points négatifs : Lastminute.com could have answered my emails
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8,0
Points positifs : Low budget and efficient
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10,0
Points positifs : Service was fine. Charged 50 usd for 21kg checked baggage. Food and beverage was not complimentary during flight.
Points négatifs : Fine experience. Stuck next to obese traveler that forced me to lean into the aisle. My bad luck, not the airlines fault.
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3,6
Points positifs : I just want a seat in a high season!!!!!!!!!!
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7,3
Points positifs : Friendly crew and very organized
Points négatifs : Wish we didn’t have to buy water and entertainment lacked for a flight this long.
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4,0
Points négatifs : Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well.
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10,0
Points positifs : Everything
Points négatifs : Nothiing
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2,0
HK express not helpful or empathetic at all!
Points positifs : Price was good.
Points négatifs : Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in.
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6,5
Points négatifs : Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)
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5,0
Not cost effective
Points positifs : Easy boarding, and slept the flight.
Points négatifs : It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it.
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5,0
Not using HK Express Again
Points positifs : It was a short flight.
Points négatifs : Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth.
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7,0
HK Express to Tokyo
Points positifs : I love when they have great deals on airfare. The late night flight works well for me.
Points négatifs : Wish the air cooler was stronger and that water was served during the trip.
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5,3
Points négatifs : Budge airline, uncomfortable seats
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4,0
Cheap airline. I guess it’s expected
Points positifs : Not much
Points négatifs : Crew, plane, food wasn’t complementary and if you want to buy it you will be very disappointed.
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8,0
Good flight
Points positifs : On time
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8,0
Budget flight
Points positifs : Price is good
Points négatifs : No entertainment, no water
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3,5
A poor experience with Hong Kong Express
Points positifs : I'm glad it was only a three hour flight
Points négatifs : I connected from a Cathay Dragon flight onto an HK Express flight to Jeju. At the transfer desk, the ground agent told me I would have to leave and reenter the restricted area despite having no checked luggage. Knowing it can't be right, I checked in on my phone and went through the normal transfer process in HKIA. It was a 0215 flight from the midfield concourse. The last automated passenger carrier left at 0100. After which, passengers would have to rely on sporadic bus services. The captain announced 'cabin crew, prepare for landing' 45 minutes before landing. That woke everyone up and it was not ideal. All the flights I have been on announced landing when the plane was at base leg.
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4,8
Cheap deal and you get what you paid for
Points positifs : Cheap service out of Hong Kong
Points négatifs : Lack of seat pitch
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2,0
Points négatifs : Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience.
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8,0
Points positifs : Clean cabin
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3,0
Poor customer servide
Points positifs : The airport had an emergency shut down and we didn’t get notification about it. When we showed up in airport, the only accommodation was 250 Thai bhat Burger King vouchers that it’s not even enough to buy a drink after getting a burger.
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10,0
Reliable
Points positifs : On time departure and arrival, had priority boarding and check-in, you get what you pay for.
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8,6
Great job
Points positifs : Great job
Points négatifs : Small seats
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8,0
No issues
Points positifs : Professional staff
Points négatifs : n/a
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5,6
Sadness
Points positifs : Comfort
Points négatifs : I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water.
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7,3
On time
Points positifs : Quick flight between HK & DaNang on time both directions. Convenient flight schedule. Smooth flight. Crew was friendly.
Points négatifs : Had to purchase food, beverages but wasn’t really necessary due to short duration of flight
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10,0
on time
Points positifs : Flight departed on tme and arrived on time
Points négatifs : None
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3,6
Points négatifs : got sick from food
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3,6
I'm not going to take again if it delay 6hours
Points négatifs : Could not contact service team even Hong Kong office. They just sent email to let us know the delay, but nothing at all
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4,0
Uncomfortable seats
Points négatifs : Seats were very very uncomfortable
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2,0
Flight delay for about 5 hours
Points négatifs : The light was delayed and we arrived in Chiang Mai at 11pm. We got penalty of late rental car pick up. And our hotel is a yoga resort so it a far in the mountain. We arrived at the resort at 2am and we had to wake everybody up and the driving was dangerous without street lights.
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4,0
Points positifs : Cheap but on time
Points négatifs : Too much promotion message
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4,6
You get what you pay for
Points positifs : We landed safely and the crew were polite
Points négatifs : Late on the way to Da Nang and very late on the way back (flight back to HK was a Hong Kong Express plane). Budget airlines are just not worth it at HKIA - your flights lands and takes off so far from the terminal, you are transferred by bus! No in flight entertainment- although not an issue on such a short flight.
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3,0
Points positifs : It was cheap
Points négatifs : Everything about it was not good and I will never fly them again
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2,0
The flights was canceled till now no refund
Points positifs : Nothing
Points négatifs : The flights was canceled till now no refund
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5,0
Points négatifs : The wait for baggage was ridiculious! The searing was for 1&1/2 meter tall people!
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9,0
Nonstops on Hong Kong-Chiang Rai!
Points positifs : Not having to connect in Bangkok. Crew were attractive, friendly, and professional. The flight was on time, despite a growing-pain glitch with the check-in system that resulted in a slow line for check-in. As I knew this is an LCC and that I would pay for food ad baggage, I prepared accordingly and set my expectations properly. Once you understand the business model of an LCC and don't expect it to be Singapore Airlines, you will have a good time.
Points négatifs : A glitch in the check-in system meant it took forever to check in, but this was explained by the check-in staff, so hopefully this is due to the fact that this route just opened. No other complaints!
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5,0
Not a pleasant experience flying HK Express for th
Points positifs : Reasonable fares but given the issues encountered may pay more for a better airline next time.
Points négatifs : 1. Flight was over an hour delayed with no comment on the cause of the delay 2. Once the flight was boarded the crew made no apology for the delay 3. Once the flight landed in HKG it was parked in a remote bay and every one was crammed into a single bus 4. Checked in bags were not delivered for over an hour after landing (all bags delayed)
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2,3
Points positifs : Nothing
Points négatifs : Delayed. Food choice wasn't available and tried to pay with credit card but there was a minimum value. Decided not to eat.
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7,0
(Almost) perfectly on time
Points positifs : In both directions, the flight left within one minute of schedule and arrived within one minute of schedule. I expect a flight to operate within 15 minutes on either side of scheduled departure, and this roundtrip nailed it.
Points négatifs : I don't like the fact that Kayak does not have a "N/A" column, as I don't expect food or entertainment on a short-haul LCC flight. The flight time is just over an hour, so what am I supposed to say about entertainment? And why is there no row for "On time performance?" When I travel on an LCC, this is my only expectation (in addition to safety, of course). My only complaint about the HK Express flight was that I had to work hard to get the attention of the flight attendant to buy a bag of M&Ms
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2,0
Points positifs : I cancelled this flight please stop sending me emails
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Statut du vol
Itinéraires proposés par HK Express
Aéroports populaires desservis par HK Express
- Aéroport Hong Kong (HKG)
- Aéroport Osaka Kansai Intl (KIX)
- Aéroport Tokyo Narita (NRT)
- Aéroport Fukuoka (FUK)
- Aéroport Incheon (ICN)
- Aéroport Bangkok Suvarnabhumi (BKK)
- Aéroport Taichung ChingChuanKang (RMQ)
- Aéroport Tokyo-Haneda (HND)
- Aéroport Aéroport Intl de Phuket (HKT)
- Aéroport Da Nang (DAD)
- Aéroport Ningbo Lishe Intl (NGB)
- Aéroport Nagoya Chubu Centrair (NGO)
- Aéroport Chiang Mai (CNX)
- Aéroport Nha Trang Nha TRang airport (CXR)
- Aéroport Kagoshima (KOJ)
Coordonnées de HK Express
- UO Code IATA
- +852 3902 0288 Appeler
- hkexpress.com Consulter
Présentation de HK Express
HK Express, de son nom complet Hong Kong Express Airways Limited, est une compagnie aérienne hongkongaise créée en 2004. Elle a fait le choix en 2013 d’opérer un virage dans sa politique commerciale en s’orientant sur un modèle "low-cost" afin de booster son trafic de voyageurs. Elle se distingue ainsi de sa société-sœur Hong Kong Airlines.
HK Express dessert une trentaine de destinations, essentiellement en Chine ainsi que dans d’autres pays asiatiques tels que la Corée du Sud, la Thaïlande, le Cambodge, le Vietnam et le Japon. Son siège se situe à l’aéroport international de Hong Kong. Celui-ci constitue sa principale plateforme de correspondance pour les vols qu’elle assure.
La compagnie aérienne hongkongaise propose uniquement des cabines en classe économique. Comme dans toute compagnie low-cost, il est possible de bénéficier de services à bord moyennant des suppléments. C’est le cas pour la consommation d’aliments ou de boissons, mais aussi pour pouvoir profiter de sièges premium et d’un accès prioritaire aux enregistrements. Selon le vol, il est également possible de payer davantage pour pouvoir enregistrer son bagage en soute. Cela donne l’opportunité à ceux voyageant léger de tirer profit de tarifs avantageux.
La flotte de HK Express est presque exclusivement composée d’avions du concepteur français Airbus (A320neo, A320-200, A321-200). Ces appareils sont identifiables à leur livrée violet et rouge. Leur particularité est qu’ils possèdent tous un large motif violet représentant les gratte-ciels de Hong Kong. La tenue des hôtesses de l’air et des stewards de la compagnie rappelle d’ailleurs ce coloris peu répandu.
Flightstats.com fournit les données sur les statuts de vols, les annulations, et les retards. Les données de Flightstats peuvent ne pas être exactes. Veuillez toujours confirmer les informations indiquées ici directement auprès de votre compagnie aérienne.