Points négatifs : The customer service at the Hertz location was horrible and it’s a shabby place.
Points négatifs : Can’t drop off after 6pm, so basically was only able to use the car for a few hours.
Points négatifs : They didn’t have a car for me to rent despite accepting my reservation so I had to travel across town to make an alternate reservation. Massive waste of my time and money.
Points positifs : I did not like anything as I was not able to get the car.
I left work only to arrive at the location on time and once I did they informed me there was no car available and that the info on your website had not been updated.
I'm very disappointed and now reluctant to use your services again.
Points négatifs : I did not like anything as I was not able to get the car. I left work only to arrive at the location on time and once I did they informed me there was no car available and that the info on your website had not been updated. I'm very disappointed and now reluctant to use your services again.
Points positifs : The car was awesome !!!
Points négatifs : The front desk clerks need some customer service training. Rude and didn’t even realize it lol
Points positifs : Staff was nice.
Points négatifs : Not enough people working. Hours did not match google/online. Staff takes a one hour break and no other way to get help/pick up car/etc. I requested, paid and confirmed a small car (lower mpg and parking in LA is difficult). Was given a full size car and the only other choice was a nice suv for 2x $
Points positifs : Easy
Points négatifs : Pick up and drop off is at ease
Points positifs : Good staff (Alex)
Points négatifs : Old used coffee cups left in center console
Points positifs : The staff was very friendly. They worked hard to fix the situation when they didn't have the car on hand that I had reserved. The exact Hertz desk is a little bit hard to find in the hotel, but overall it's in a great location and very convenient.
Points négatifs : The staff seemed surprised when I arrived, even though I had a reservation. They had to give me a different car than I reserved and seemed disorganized.
Points négatifs : Both front tires were worn, and this was a front wheel drive car. I will be contacting Hertz.
Satisfied First-time Customer
Points positifs : The staff (both picking up and returning) the car were very friendly and helpful. The price for picking up the car in one location and dropping off in different location was great.
Points négatifs : When they brought the car around, I saw a sizeable scratch/dent in the drivers side door. I tried to tell the woman (who rented us the car) about it...she just said she "knew" about it. That made me nervous...I would have liked something in writing that acknowledged it...I felt pressured (since we were in a valet lane (at a hotel) with people waiting behind us)..to just get in the car.
I was given a lower class of car
Points négatifs : I told the person in charge who claimed to be the manager that I had reservation for an intermediate car but I got a compact car ,he insisted that I was wrong . I got the car and drove away , later I contacted Hertz and asked them about the car and sure enough I was lied to. He wasted one and half hour of my time , I had to go back to the place and exchange my car. I was also given a dirty car. Service at this location was to the lowest level specially from someone who calls himself MANAGER.
Chez Hertz, une voiture de location à Santa Monica coûte en moyenne 36 € par jour.
Standard (Chrysler 200 ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Santa Monica.
Hertz possède 3 succursales à Santa Monica. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.