Points positifs : Norwegian Air always seems to go above and beyond. It will be my first choice in airlines every time.
Points négatifs : Teleportation? A shower and a shave? Aside from the impossible... Everything was top notch for me.
Points positifs : Great crew and a nice seat!
Points positifs : Amazing crew and a very comfortable seat!
Points positifs : Punctual and friendly staff even under stressful circumstances.
Points négatifs : Access to wi-fi
Points négatifs : Better higiene with the coronavirus situation. Like not grabbing the water bottles on top and offering no glass
Points positifs : The flight was mostly empty so a very quick boarding process.
Points négatifs : I was happy with everything I experienced.
Points positifs : never flown the airline but no friendlier
Points négatifs : Maybe if they can help with smiling to people will be better
Points positifs : Boarding was quick once the bus arrived at the aircraft, flying on JetTime (leased aircraft) meant the seats were comfortable and the smaller 737-700 meant that there was less people on-board. Certainly enjoyable.
Points négatifs : Flying on a JetTime leased aircraft and not Norwegian means you miss out on in-flight TVs and free WiFi.
Points positifs : Crew is always super nice and efficient.
Points négatifs : Boarding priorities suck. Feels like another way to squeeze another dollar out of the customer. Some company has to stand up and say we Baird from front to back or back to front. But I could be in the minority. Maybe others enjoy paying more to get on first.
Points positifs : Confortable airplane
Points négatifs : Better entertainment options
Points négatifs : It was too cold on the plane
Points positifs : Nothing
Points négatifs : Everything, flight was delayed, cabin super warm and seating was all messed up.....
Points négatifs : The boarding bus opened its doors before we were allowed to enter the plane, leaving us in the cold before re-boarding the bus. The line operating on behalf of Norwegian had a smaller plane with less space between seats
Points positifs : Easy boarding process
Points positifs : All was fine, especially for the price I paid.
Points négatifs : It was a little crowded, but ok for a short 4-5 hour flight. No food is served, which is ok, for the price that I paid.
Points positifs : Nice staff, left on schedule, I did not get any food, it was not included, and there was no entertainments, like movies.
Points négatifs : It is a little crowded, but ok for the price.
Points négatifs : Entertainment
Points positifs : the seats are comfortable
Points négatifs : I would like entertainment to be placed in the economy section. The flight is 8hrs. There isn't anything that has a battery that lasts 8 hrs.
Points positifs : The crews were good
Points négatifs : They weight my carry on luggage from the connecting flight. The first flight was ok, but they decided to weight my carry on luggage at the gate for the connecting flight. So I got charge for extra 82 dollars. I wish they say something earlier!!
Points positifs : Crew was kind.
Points négatifs : The food made me sick, and you have to buy it too.
Points négatifs : The flight was delayed and it seems like it happens regularly. Our flight to Palma de Mallorca was also delayed.
Points positifs : Dont fly with them. They always screw you over
Points positifs : Very friendly and helpful
Points négatifs : I witnesses myself and at least 12 other people pay addition baggage fees
Points positifs : Boarding and food
Points négatifs : The flight was delayed more than an hour and no information was provided about landing at Fort Lauderdale Airport.
Points négatifs : Lost one of my bags and delivered the others with glacial slowness, then reps were incredibly rude when I tried to report it missing. NEVER AGAIN!
Points positifs : Simple Flight
Points négatifs : Small plane. not a lot of leg room
Points positifs : Simple Flight.
Points négatifs : Small plane
Points négatifs : the plane was delayed. no reason giving. when boarding, it was a white plane with no markings. inside it had Norwegian signs, but probably the plane was a substitute. Once in the air, the flight was fine.
Points positifs : Friendly crew serving my side.
Points négatifs : We were unable to have choose seat option at booking and also check in and they split us up and weren’t able to put us together at the gate. A bit light on the perks for “premium”.
Points positifs : The long distance jet was very nice and would likely be the only reason I would fly with Norwegian again.
Points négatifs : Drinks like soda included in cost. Baggage sizes and weights that match other international carriers, consist enforcement of weight restrictions or requirements. More people, less kiosks. Don’t make you have to pay to choose a seat. Everyone we talked to was complaining about the nickel diming!
Points positifs : Crew was ok. Seat was fairly comfortable.
Points négatifs : There was no in flight service and nothing was offered. Smaller plane but our flight from London to Bergen was in a smaller plane and we were offered something to drink.
Points positifs : Boarding
Points négatifs : The crew very impressed and not give a good safety at the plane
Points positifs : Almost as bad as easyjet
Points négatifs : Non standard smaller capacity carry-on. Meal and snack charges even cross Atlantic. Not worth the cost with Overcharges
Points négatifs : Eemployees were extremely rude, the experience will make me reconsider using the airline as well as going to this particular airport in Spain. I was upset and disgusted with the service.
As expected from a budget airline.
Points positifs : More legroom than expected. Seats are thin though but comfortable enough for a 2 hour flight. WiFi has movies although the selection was pretty slim and they cost 5 euros! Also, the app seemed to have an issue that the titles of the movies didn’t appear anywhere so you had to guess what the movies were based on one screenshot.
Points négatifs : They claimed they had WiFi but I would hardly call it that. It was very slow and kept disconnecting. Also, had to pay for movies and even regular drinks like orange juice. I know it’s budget airline but still bothers me especially since they charge 2-3 times regular price for the food.
Points positifs : For Copenhagen to JFK flight only: Excellent crew, satisfactory food service, very good drink service, great plane, comfortable seat in Premium comparable to old business class seats before lie flat became standard.
Points négatifs : Extremely understaffed check-in desk in Lisbon with extremely long lines took over thirty minutes of waiting to reach the desk. No separate check-in lines for Premium, since they have no Premium service from there to Copenhagen. No Premium seating or services available from Lisbon to Copenhagen. No staff or facility at Copenhagen airport to print boarding pass for transfer passengers until gate agents finally arrived.
Newburgh to Edinburghflight home was much more
Points positifs : Flight home had an open middle seat
Points négatifs : Flight over was too crowded
Points positifs : Everything but the food.
Points négatifs : The hot meal was awful! Even the stewardess wasn't sure what some of it was!
A great low coster
Points positifs : Very intuitive self drop-off service, helpful and friendly staff
Points négatifs : The flight got 30 min delayed, online check-in opens 24h prior to departure
Really bad for travelling with children
Points positifs : Nothing in particular. I guess crew was polite
Points négatifs : THEY MADE ME CHECK MY STROLLER! I had to roam the airport with a baby in my arms while struggling to drag the baby's food and my carryon around! They didn't return the stroller for customs or anything. This was so insensitive. Additionally, nothing was showing on the screens, they could have at least kept the screensavers or flight path displayed.
delayed both ways
Points positifs : clean, modern plane
Points négatifs : chaotic boarding, slow disembarking
Points positifs : It was a shot flight. Not much happening.
Points négatifs : The flight was delayed.
Points positifs : Nothing
Points négatifs : They never let me board, and did not tell me why. Not money back. Terrible customer service
You get what you get
Points positifs : No one bothered me.
Points négatifs : That you have to pay extra for entertainment and food.
Points positifs : Free WiFi in flight
Got the job done!
Points positifs : Fast boarding, on time arrival and friendly service; what more do you need!
Points positifs : Cheap and comfortable budget airline.
Points négatifs : Delayed departure without any explanation
Points positifs : Stress free boarding and flight, it all went smoothly and the cabin crew were extremely helpful.
Points positifs : Very small airport so ease of check in was perfect.
Points négatifs : No wifi or tv screens at all.
Points positifs : No fuss, polite, slightly more leg room than Ryanair, plane seemed less noisy.
Points négatifs : Could do with slightly more legroom.
Quick smooth flight with free wifi!
Points positifs : Flight was quick and smooth and ontime. Friendly staff. Awesome that you get free wifi.
No meal offered although paid for.
Points positifs : I have liked Norwegian ever since I first flew with them. So my meal was something I ordered and looked forward too on a long 8.5 hour flight. I actually tell everyone that it is my favorite airline
Points négatifs : Even though I paid the fifty pounds for extra bag and "nice and tasty" food they didn't bring it as they said it was not on my ticket. When I asked where my food was, long after everyone had been fed, they brought me what was left over. A spaghetti and chicken which was warm and not "tasty" and I do not normally eat chicken. It was the only thing left. For the breakfast snack they also forget me until I asked again. The the "nice and tasty" meal was very sad and disappointing. And when I have travelled with Norwegian before the meal and entertainment were excellent. Also when I arrived in Barcelona "transit" to Newark there was no one advising up where to go! They dropped us en mass at the immigration which was huge and packed with long, long lines. When I asked people in uniform where transit was they told me I had to go through immigration! An hour later when I went to the immigration booth, the officer took me directly upstairs to another security check and then I was told to wait in an area and my flight would be called. Nothing. And when I went to the flight they said my bags were unloaded! All the Norwegian offices and checkin were closed for the night. My phone would not work there and finally I found wifi and called Norwegian in London, They gave me numbers and company names to call. But there no one to be found or connected to. At seven o'clock the next morning when Norwegian opened I was able to be put on the next flight on Sunday, two days later. A terrible transit like I have never experienced before.
Get what you pay for
Points positifs : Good price
Points négatifs : Food disappointing so will skip it next time. Poor service during flight. Food trays etc left too long.
No frills flight.
Points positifs : All went as expected. Efficient and timely.
Points négatifs : Seat bottom cushions worn out
Points positifs : Free WiFi. Clean plane. Comfortable seats.
Points négatifs : Slow to start boarding.
Delay handled poorly
Points positifs : For a budget airline Norwegian does a good job in most areas - courteous, professional staff, clean, well-maintained planes, good service.
Points négatifs : My flight from Oslo to Gatwick was delayed due to technical problems with the plane. We sat on the tarmac and left two hours late, causing me to miss my connection to Boston. I understand that these things happen, and I appreciate the attention to safety; however, the real problems began when we arrived at Gatwick. We were told an agent would meet the five of us who missed the flight at the gate to assist us. No agent was there, and we wandered to different Norwegian sites for help. When we finally found the right person, it took a ridiculous amount of time to rebook us. Here's the first problem with a carrier like Norwegian: they don't have as many flights, and none were going directly to Boston the following day. I was finally booked on a 6:20 a.m. flight to Copenhagen the next day with a 10 hour layover until the flight to Boston. The next problem was an outsourced service to provide me with a hotel and food voucher for the night. This literally took hours for them to arrange. It was over 6 hours from arrival at Gatwick to ending up with a place to stay - and then a 4 a.m. wakeup to get to the airport. I would hesitate to book Norwegian again for these reasons. Also - come on, Norwegian, soft drinks, water, and coffee/tea should be free.
Points positifs : Flights on time.
Nice interior on the Aircraft.
Points positifs : The service was friendly and professional, and we had he smoothest landing and takeoffs I've ever had with any airline before.
Norwegian Air International Flight to London from Stokholm
Points positifs : Great flight and landing. Good leg room between seats.
Points négatifs : N/A
Points positifs : Good crew and very smooth flight. Other than the inefficient boarding process which is more the airports fault, my experience with Norwegian was excellent.
Norwegian Air International ou Norwegian est une compagnie aérienne low-cost et filiale du groupe Norwegian, dont la société mère est Norwegian Air Shuttle. Son siège social se trouve à Dublin en Irlande. Le groupe Norwegian a de nombreuses bases pour ses filiales dans des aéroports d’Europe, des États-Unis, de Thaïlande et des Caraïbes françaises.
Norwegian fait partie des meilleures et des plus importantes compagnies aériennes à bas prix au monde. Elle a reçu de nombreux prix et distinctions dans le domaine de l’avion commercial et du transport aérien de personnes. Skytrax, société d’audit des compagnies aériennes et aéroports du monde entier, lui a décerné à plusieurs reprises les prix de la meilleure compagnie aérienne low-cost d’Europe et de la meilleure compagnie aérienne long courrier low-cost du monde.
Les passagers de Norwegian Air International ont chacun droit à 10 kg de bagage à main, qui peuvent être répartis en un bagage à main et un petit sac. Les dimensions du bagage à main ne doivent pas dépasser 55 cm de hauteur, 40 cm de largeur et 23 cm de profondeur. Les dimensions du petit sac ne doivent pas dépasser 25 cm de hauteur, 33 cm de largeur et 20 cm de profondeur. Les passagers en classe Premium Flex ont droit à 15 kg de bagage à main, et les passagers sur des vols vers ou depuis Dubaï ont droit à 8 kg.
La flotte de Norwegian Airlines est composée principalement de Boeing. La compagnie opère ses vols sur des modèles de 787 Dreamliner, de Boeing 737 et de Boeing 737 MAX. Ces modèles d’avions présentent des avancées technologiques en termes d’aviation et émettent moins de CO2 en consommant moins de carburant.