Norwegian (DY)
Norwegian (DY)
| Code IATA | DY |
|---|---|
| Itinéraires | 504 |
| Itinéraire le plus populaire | Bergen à Oslo et autres aéroports |
| Aéroports desservis | 117 |
| Aéroport le plus populaire | Oslo et autres aéroports |
Points positifs : We didn’t get to Paris because our first two flights were delayed and our third connecting flights left 30 minutes early. I’m beyond disappointed with the services provided. We tried to book an additional flight to make our trip and that flight was cancelled as well. We are beyond upset of moneylost
Points négatifs : Help your customers when they are stranded!!!!
Points négatifs : Seats were very tight. Crew was not at all friendly. There were no free food or drinks. Even water and coffee were not free. I tried to order a muffin and were told they ran out. It was a very long 12 hours!! I am sorry I will be taking Norwegian airline home.
Points négatifs : Arrived at Paris (CDG) airport 55 mins before take off as my Air France flight from Bordeaux to Paris was delayed by an hour. Was told that checkin closed 1 hour before take off & there was nothing they could do, customer service was in Oslo! Was given a piece of paper with 2 phone numbers!
Points négatifs : Boarding was a bit chaotic as the finger got packed
Points positifs : Economical premium class with some nice benefits (airport lounge access, larger seats, etc.
Points négatifs : Disorganized check in and boarding process. Two gate changes occurred which meant lots of people trudging around the airport.
Points négatifs : We got to Paris and they had to bus us off. Which would have been fine but they had one tiny bus going back and forth every 10 min for a massive 787. It took at least 5 trips to get everybody off. Even if we had just been told that was could have stayed in our seats as each load got off.
Points négatifs : Offer more movies and music to entertainment
Points positifs : I flew on the economy class and the space between the front seat and mine is conformable, you can really stretch your legs with no problem.
Points positifs : Plane was a little bit comfortable
Points négatifs : Feed the passengers, a flight for 8 hour without even water is unbelievable
Points négatifs : $100 for 1st bag? Outrageous.
Points positifs : The crew was ok
Points négatifs : There should at least be allowance for one luggage and if you don't have to use it, it's ok.
An international flight of over 7 hours should provide food on the flght.
Luggages should automatically transferred t the next flight.
Points positifs : Crew is efficient and friendly
Points négatifs : Business class seat isn’t a full recline (180 degrees). It is wider, with a footrest and reclines but doesn’t become a bed
Points positifs : The outstanding overall impression, quality of the brand new 787, the crew the amount of entertainment , the noise level, the friendliness and professionalism of the crew , the washrooms , the gate access ( even though CDG and the personnel there is an absolute nightmare - screaming agents)
Points négatifs : The food to order did run out fast ( sandwiches) if you could please consider Cary on a few more going forward.
Thank you.
Points positifs : Crew was great as were the Premium seating. On the whole I thought Norwegian was a good value and pleasant flying.
Points négatifs : For a while there was only one person to handle everyone checking in, later there were three at most for the whole plane. We were also told to throw away the baggage tags printed by the kiosk for new ones from the attendant. So why put you through lining up for kiosk check in?
Points négatifs : It was awesome!
Points négatifs : No leg room at all. No complimentary drinks like domestic travel.
Points négatifs : The breakfast was not anything usual for your US travelers. Perhaps a choice or option should be offered.
Points négatifs : Norwegian needs to be more clear about what is concluded and what costs extra and how much.
Points positifs : Crew friendly and attentive. Seats in Premium really good.
Points négatifs : They made everyone vacant the gate area and stand for at least 45 minutes prior to boarding. Flight was rescheduled to leave 1 hour and 05 minutes later than advertised then was approximately 25 minutes later than that leaving. This was my first time flying with this airline and l will have second t
Points négatifs : We didn't prepay for the flight meals, but that meant that if we wanted literally anything, a water/coffee/etc it was extra and had to be ordered from our touchscreen, even if a crew member was outside our row with the beverage cart serving other passengers, so it's not just paying for a meal.
Points positifs : The premium seating and premium meal
Points positifs : everything but the meals not so good
Points négatifs : the meals not so good
Points positifs : Comfortable seat with adequate legroom, cleanliness, good entertainment choices,
affordable fares.
Points négatifs : Complementary water, coffee or tea
Points négatifs : WiFi wasn’t working and video monitor was temperamental.
Points négatifs : I missed my connecting flight because there was 2 hour delay and then first class got to get off first. Horrible
Points positifs : The lady next to me left her seat so I wasn’t squished next to a woman who was well overweight and snored
Points négatifs : The crew didn’t offer me anything once, the seats were mildly comfortable and our flight was delayed by over 2 hours, not the airlines fault entirely jfks fault
Points positifs : I paid 80 euros to reserve seats A and C. It worked. No one was in seat B so good trip.
Points négatifs : Made you pay for everything. Not even free water or coffee.
Points négatifs : Seat space, boarding process, cost of food
Points positifs : 2 empty seats next to me, can’t beat that.
Points négatifs : Flight was delayed 2hrs because of “technical difficulties.”
Points positifs : Yes the crew were, the sits I enjoyed them because there were 4 open rows without any passengers on them so I was able to utilise them.
Points négatifs : On the way to Paris though, couple of your crew members were a little rude I thought.
Points négatifs : The Norwegian line person who made sure we had advanced security screening, they singled out over 10 passengers for advanced screening causing the plane to wait.
Points positifs : One crew member was obnoxious.
Points négatifs : If they didn't BLAST the air conditioning. People were cold almost the whole flight.
Some children were shivering.
Points négatifs : Meals were not great but the worse problem is that whatever it was I couldn't eat it because your toy knives break, you cannot even cut a piece of chicken
Points positifs : Direct flight home, ended up on an emptier 11hr flight and had entire row to myself. We didn’t crash so that’s a plus.
Points négatifs : If you want excellent customer service buy the meals. If not you’re pretty much on your own. 11hr flight and I wasn’t even offered water.
Points négatifs : More movie choices.
Food okay for the price.
Points positifs : Bonne organisation pour la montée dans l'avion
Points négatifs : Moins de climatisation (il faisait TRÈS froid, pour un vol qui dure 8h c'est très gênant), plus de place pour les jambes au niveau des sièges et des excuses de la part des hôtesses et stewarts à la sortie de l'avion suite aux 2h qu'on a passées sur le tarmac après avoir atterri.
Points positifs : New plane...
Points négatifs : The check-in line was horrendous, then, once you're on the plane, water is rationed, no blanket or pillow. Just horrible. You get what you pay for...never again!
Points positifs : 機材が新しい
Points négatifs : 遅延しないで到着して欲しかった
Points négatifs : $100 PER BAG !?!?! WHAT A JOKE
Points positifs : 機材が新しい
Points négatifs : 機内食 35ユーロのコスパが全くない
Points négatifs : Baggage claim was a horror show. I was going back and forth, after over an hour of this my bag finally showed up.
Points positifs : The flight was punctual and there were no issues taking off or landing.
Points négatifs : Some crew members refused to speak or try to understand French; others did not speak English. This was very confusing for me and I had to interpret for my neighboring passengers. This should not happen on a Paris - Los Angeles flight.
In flight movie selection was poor.
Points négatifs : In Copenhagen the Norwegian transfer desk was closed and everyone was sent to the gate. The gate staff did not even acknowledge that we were all waiting there as they set up. It was very confusing and a few short words of greeting would have helped out us all at ease.
Points positifs : Tasety food
Points positifs : Boarding
Points négatifs : Free snacks
Points positifs : slept the whole trip
Points négatifs : my dreams i guess??
Points positifs : The flight was ok overall.
Points négatifs : Extra luggage fees!!
We were charged for our carry on bags, when we shouldn’t have been. The airline has a bulletin that states that your small suitcase can be up to 10kg plus a handbag/backpack weighing no more than 5kg. Not happy with Norwegian Airlines..
Points positifs : Comfortable rest, good food
Points négatifs : Security and check in process need much improvement. No loungers even in premium.
Points positifs : The crew was rude. If my boarding pass was checked at gate why I need to show it again when I’m at the door of the plane. I told them my seat.
Points négatifs : Also I paid to select seats and I didn’t get the seat I selected
Points négatifs : Food
Points positifs : Check in was awful.
We waited a long time to go through the line, then they allowed everyone who was going to London to go before for 40+ minutes. Our line didn’t budge only the late ppl for London !
Points négatifs : Have organized system !!!
Points positifs : Seat comfortable, easy and fast boarding
Points négatifs : Offering at least water to travelers even if they didn’t pay for food would be a minimum to expect!
Points négatifs : Free drinks
Points positifs : Had my own row
Points négatifs : Boarding process in English and a little more organized
Points positifs : For the price range it’s a very good option. Not flying beds but comfortable enough for a transatlantic flight.
Points positifs : I got there, so that was good
Points négatifs : They don't even serve you water without swiping your credit card
Points positifs : The aircraft was brand new and clean.
Points négatifs : The flight was delayed 5 hours for a total wait of 9+ hours without any contact for food vouchers, apologies or a compensation. We picked this flight for the convenience of the location and connection, but not sure if will ever do again in future. Also, no entertainment option in the flight at all.
Points positifs : Good selection of latest movies available for free.
Points négatifs : No Wi-Fi on board. No drinks were offered during the flight, only water at the end.
Points positifs : Crew was friendly but a little impatient at times but helpful. The head rest on the seat was good.
Points négatifs : The coach seats were narrow and not super comfortable, no room to store under seat. The food options were limited, not even water offered for free. The de boarding process and getting baggage was a mess, I didn’t get out of airport for two hours and very little updates from the airline
Points positifs : Overall good experience v
Points négatifs : Would have liked to listen to music. Frustrating to have to pay for food, drinks, blanket, pillow and basic comforts on a 10 hour flight.
Points négatifs : Boarding was a bit chaotic as the finger got packed
Points positifs : The outstanding overall impression, quality of the brand new 787, the crew the amount of entertainment , the noise level, the friendliness and professionalism of the crew , the washrooms , the gate access ( even though CDG and the personnel there is an absolute nightmare - screaming agents)
Points négatifs : The food to order did run out fast ( sandwiches) if you could please consider Cary on a few more going forward.
Thank you.
Points négatifs : It was awesome!
Points négatifs : We didn't prepay for the flight meals, but that meant that if we wanted literally anything, a water/coffee/etc it was extra and had to be ordered from our touchscreen, even if a crew member was outside our row with the beverage cart serving other passengers, so it's not just paying for a meal.
Points positifs : everything but the meals not so good
Points négatifs : the meals not so good
Points positifs : Yes the crew were, the sits I enjoyed them because there were 4 open rows without any passengers on them so I was able to utilise them.
Points négatifs : On the way to Paris though, couple of your crew members were a little rude I thought.
Points positifs : slept the whole trip
Points négatifs : my dreams i guess??
Points positifs : Comfortable rest, good food
Points négatifs : Security and check in process need much improvement. No loungers even in premium.
Points négatifs : Food
Points positifs : Seat comfortable, easy and fast boarding
Points négatifs : Offering at least water to travelers even if they didn’t pay for food would be a minimum to expect!
Points positifs : Economical premium class with some nice benefits (airport lounge access, larger seats, etc.
Points négatifs : Disorganized check in and boarding process. Two gate changes occurred which meant lots of people trudging around the airport.
Points négatifs : We got to Paris and they had to bus us off. Which would have been fine but they had one tiny bus going back and forth every 10 min for a massive 787. It took at least 5 trips to get everybody off. Even if we had just been told that was could have stayed in our seats as each load got off.
Points négatifs : Offer more movies and music to entertainment
Points positifs : I flew on the economy class and the space between the front seat and mine is conformable, you can really stretch your legs with no problem.
Points positifs : Crew is efficient and friendly
Points négatifs : Business class seat isn’t a full recline (180 degrees). It is wider, with a footrest and reclines but doesn’t become a bed
Points positifs : Crew was great as were the Premium seating. On the whole I thought Norwegian was a good value and pleasant flying.
Points négatifs : For a while there was only one person to handle everyone checking in, later there were three at most for the whole plane. We were also told to throw away the baggage tags printed by the kiosk for new ones from the attendant. So why put you through lining up for kiosk check in?
Points négatifs : The breakfast was not anything usual for your US travelers. Perhaps a choice or option should be offered.
Points positifs : Crew friendly and attentive. Seats in Premium really good.
Points négatifs : They made everyone vacant the gate area and stand for at least 45 minutes prior to boarding. Flight was rescheduled to leave 1 hour and 05 minutes later than advertised then was approximately 25 minutes later than that leaving. This was my first time flying with this airline and l will have second t
Points positifs : The premium seating and premium meal
Points positifs : Comfortable seat with adequate legroom, cleanliness, good entertainment choices,
affordable fares.
Points négatifs : Complementary water, coffee or tea
Points négatifs : WiFi wasn’t working and video monitor was temperamental.
Points positifs : 2 empty seats next to me, can’t beat that.
Points négatifs : Flight was delayed 2hrs because of “technical difficulties.”
Points négatifs : Meals were not great but the worse problem is that whatever it was I couldn't eat it because your toy knives break, you cannot even cut a piece of chicken
Points positifs : Direct flight home, ended up on an emptier 11hr flight and had entire row to myself. We didn’t crash so that’s a plus.
Points négatifs : If you want excellent customer service buy the meals. If not you’re pretty much on your own. 11hr flight and I wasn’t even offered water.
Points négatifs : More movie choices.
Food okay for the price.
Points négatifs : In Copenhagen the Norwegian transfer desk was closed and everyone was sent to the gate. The gate staff did not even acknowledge that we were all waiting there as they set up. It was very confusing and a few short words of greeting would have helped out us all at ease.
Points positifs : Tasety food
Points positifs : Boarding
Points négatifs : Free snacks
Points négatifs : Free drinks
Points positifs : Had my own row
Points négatifs : Boarding process in English and a little more organized
Points positifs : For the price range it’s a very good option. Not flying beds but comfortable enough for a transatlantic flight.
Points positifs : Good selection of latest movies available for free.
Points négatifs : No Wi-Fi on board. No drinks were offered during the flight, only water at the end.
Points positifs : Overall good experience v
Points négatifs : Would have liked to listen to music. Frustrating to have to pay for food, drinks, blanket, pillow and basic comforts on a 10 hour flight.
Points positifs : We didn’t get to Paris because our first two flights were delayed and our third connecting flights left 30 minutes early. I’m beyond disappointed with the services provided. We tried to book an additional flight to make our trip and that flight was cancelled as well. We are beyond upset of moneylost
Points négatifs : Help your customers when they are stranded!!!!
Points négatifs : Seats were very tight. Crew was not at all friendly. There were no free food or drinks. Even water and coffee were not free. I tried to order a muffin and were told they ran out. It was a very long 12 hours!! I am sorry I will be taking Norwegian airline home.
Points négatifs : Arrived at Paris (CDG) airport 55 mins before take off as my Air France flight from Bordeaux to Paris was delayed by an hour. Was told that checkin closed 1 hour before take off & there was nothing they could do, customer service was in Oslo! Was given a piece of paper with 2 phone numbers!
Points positifs : Plane was a little bit comfortable
Points négatifs : Feed the passengers, a flight for 8 hour without even water is unbelievable
Points négatifs : $100 for 1st bag? Outrageous.
Points positifs : The crew was ok
Points négatifs : There should at least be allowance for one luggage and if you don't have to use it, it's ok.
An international flight of over 7 hours should provide food on the flght.
Luggages should automatically transferred t the next flight.
Points négatifs : No leg room at all. No complimentary drinks like domestic travel.
Points négatifs : Norwegian needs to be more clear about what is concluded and what costs extra and how much.
Points négatifs : I missed my connecting flight because there was 2 hour delay and then first class got to get off first. Horrible
Points positifs : The lady next to me left her seat so I wasn’t squished next to a woman who was well overweight and snored
Points négatifs : The crew didn’t offer me anything once, the seats were mildly comfortable and our flight was delayed by over 2 hours, not the airlines fault entirely jfks fault
Points positifs : I paid 80 euros to reserve seats A and C. It worked. No one was in seat B so good trip.
Points négatifs : Made you pay for everything. Not even free water or coffee.
Points négatifs : Seat space, boarding process, cost of food
Points négatifs : The Norwegian line person who made sure we had advanced security screening, they singled out over 10 passengers for advanced screening causing the plane to wait.
Points positifs : One crew member was obnoxious.
Points négatifs : If they didn't BLAST the air conditioning. People were cold almost the whole flight.
Some children were shivering.
Points positifs : Bonne organisation pour la montée dans l'avion
Points négatifs : Moins de climatisation (il faisait TRÈS froid, pour un vol qui dure 8h c'est très gênant), plus de place pour les jambes au niveau des sièges et des excuses de la part des hôtesses et stewarts à la sortie de l'avion suite aux 2h qu'on a passées sur le tarmac après avoir atterri.
Points positifs : New plane...
Points négatifs : The check-in line was horrendous, then, once you're on the plane, water is rationed, no blanket or pillow. Just horrible. You get what you pay for...never again!
Points positifs : 機材が新しい
Points négatifs : 遅延しないで到着して欲しかった
Points négatifs : $100 PER BAG !?!?! WHAT A JOKE
Points positifs : 機材が新しい
Points négatifs : 機内食 35ユーロのコスパが全くない
Points négatifs : Baggage claim was a horror show. I was going back and forth, after over an hour of this my bag finally showed up.
Points positifs : The flight was punctual and there were no issues taking off or landing.
Points négatifs : Some crew members refused to speak or try to understand French; others did not speak English. This was very confusing for me and I had to interpret for my neighboring passengers. This should not happen on a Paris - Los Angeles flight.
In flight movie selection was poor.
Points positifs : The flight was ok overall.
Points négatifs : Extra luggage fees!!
We were charged for our carry on bags, when we shouldn’t have been. The airline has a bulletin that states that your small suitcase can be up to 10kg plus a handbag/backpack weighing no more than 5kg. Not happy with Norwegian Airlines..
Points positifs : The crew was rude. If my boarding pass was checked at gate why I need to show it again when I’m at the door of the plane. I told them my seat.
Points négatifs : Also I paid to select seats and I didn’t get the seat I selected
Points positifs : Check in was awful.
We waited a long time to go through the line, then they allowed everyone who was going to London to go before for 40+ minutes. Our line didn’t budge only the late ppl for London !
Points négatifs : Have organized system !!!
Points positifs : I got there, so that was good
Points négatifs : They don't even serve you water without swiping your credit card
Points positifs : The aircraft was brand new and clean.
Points négatifs : The flight was delayed 5 hours for a total wait of 9+ hours without any contact for food vouchers, apologies or a compensation. We picked this flight for the convenience of the location and connection, but not sure if will ever do again in future. Also, no entertainment option in the flight at all.
Points positifs : Crew was friendly but a little impatient at times but helpful. The head rest on the seat was good.
Points négatifs : The coach seats were narrow and not super comfortable, no room to store under seat. The food options were limited, not even water offered for free. The de boarding process and getting baggage was a mess, I didn’t get out of airport for two hours and very little updates from the airline
