Norwegian (DY) 
| Code IATA | DY |
|---|---|
| Itinéraires | 534 |
| Itinéraire le plus populaire | Bergen à Oslo et autres aéroports |
| Aéroports desservis | 120 |
| Aéroport le plus populaire | Oslo et autres aéroports |
Points positifs : Absolutely nothing - I will probably never fly them again.
Points négatifs : The coldest plane ever! Using my outdoor jacket and still cold! No ac on but very cold! I think is because they are renting blankets at $5 - ridiculous.
Food: nothing! If you prepay then you get meals, water and coffee, if not you’re ignored! You can order from the snack bar at $3 a water!
Points positifs : Great prices on flights!
Points négatifs : The crew could have been friendlier
Points positifs : Crew was lovely
Points négatifs : I didn’t understand the booking process and that you have to pay for everything separately (choosing seats, luggage, boarding class, etc). I will be a better consumer now.
Points positifs : boarding was easy as the airplane had three rows of three seats and the attendant showed us were to go.
Points négatifs : Entertainment. I was not aware that i would have to purchase headphones to enjoy the in flight entertainment. i ordered a meal months before when i booked my ticket. During the flight, i didnt receive my meal nor was made aware how to receive it once on the plane.
Points négatifs : It would have been great if they didn’t wake up up an hour and a half before landing on a red eye, just to try to SELL US COFFEE AND SNACKS. Absurd. I’m unnecessarily tired, and still have 6 hours of travel today.
Points positifs : Pilot amazing, crew pleasant
Points négatifs : We waited 4 hours on the plane, before the 7 hour flight. They couldn’t de- ice us. This was after the first flight was cancelled.
Points négatifs : It was perfect! Short flight but the crew very professional- handing over deinks food and even candies!
Points négatifs : You must arrange for checked baggage and meals on the website at least a day before the flight, or pay $100 per bag at the airport and be left without food or water . Only saved by buying small snacks and water on board.
Points positifs : Easy and fast boarding. Affordable prices
Points négatifs : The crew could have been friendlier. The restrooms needs cleaning! And air freshener please !
Points positifs : It's nice that Norwegian loads from both ends of the plane...it would be better if people could read or listen to those instructions
Points négatifs : I get that it is a budget airline, but water. Come on. It's water. I'm not asking for food or there to be an entertainment system for the 7hour flight, there's not, or USB chargers, there aren't, but the least you could do is offer people some free water when you come up and down the aisle weaving
Points positifs : Seats had plenty of room.
Points négatifs : It could have been explained that carry on bags would be weighed, also neither food nor snacks were provided on a 6 hour flight. Crew did not even offer water.
Points positifs : Awesome job
Points négatifs : Keep up with the good work
Points positifs : Lighting and timing to allow for sleep and quiet
Points négatifs : Crew should understand it's not a crime to ask for a drink of water - epecially when the passenger goes back to them
Points positifs : Plane was great, crew was wonderful and helpful. Navigating the Oslo airport is very quick, easy and clean!
Points négatifs : Stuck on the JFK runway for 30 mins before we were able to deport. After going through customs, needed to wait 15-20 mins until baggage claim had a carousel with our flight's baggage, but then baggage came quickly off the carousel.
Points positifs : Ease of Stuart airport. Security and boarding was very easy.
Points négatifs : Small plane with limited amenities, but that was expected.
Points positifs : The crew was OK, one lady was excellent. Seats were tight.
Points négatifs : Food was skimpy, Snacks were unavailable, and it was absolutely freezing!
Points négatifs : After having no issues with my carryon on my first Norwegian flight of the day, I was forced to pay 650 NoK to check my carryon as we were boarding my flight from Oslo to New York. This was just ridiculous because my bag fit in the overhead bins just fine and there we’re many empty overhead bins
Points négatifs : Pretty good cheap filthy on the 787 Dreamliner!
Points positifs : The crew
Points négatifs : The comfort
Points positifs : We didn’t crash
Points négatifs : Everything
Points positifs : Amazing crew and eats
Points négatifs : Norwegian is a great airline ..they try their best to make sure you enjoy your trip
Points négatifs : Tiny, tiny seats. Charged 80 euro for a bag that was only 4 kilos over the weight limit. Did not tell me how much that charge would be and there was plenty of space in the overheads for that bag. This is a BUDGET airline and will charge you for anything. Never flying again.
Points positifs : The crew the attention while on my flight.. overall I can’t wait to fly with Norwegian airlines again
Points négatifs : Keep up with the great work
Points positifs : Smooth, no delays
Points positifs : Très bon personnel
Points négatifs : Plus de choix de film
Points positifs : When I flew premium on the long haul trip back to FLL the service was better. But probably because I was in premium.
Points négatifs : How about making the airport security for Norway and Norwegian airlines be more consistent. My carry on bag was approved on the flight over at both stops and again from Tromso to Oslo. That plane was smaller. But all of a sudden when we go on the 787 Dreamliner my backpack is too tall? Cost me $65.
Points positifs : A nice comfortable plane and there was plenty of room to stretch out as it was less than a quarter full
Points négatifs : Flight was delayed by 90 minutes and switched gates so we had to wait extra long in the crowded airport then missed our connecting flight in Oslo as a result and had to wait another 4 hrs for the next one. No Food or drink on the plane unless you buy it and Checked bags are very expensive.
Points positifs : Disembarking from both front and back is nice and efficient. Wish more airlines did that.
Points négatifs : Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather.
Points positifs : I got a whole row to myself which was awesome.
Points négatifs : More options for movies to watch
Points négatifs : Carry on luggage had to be put below AGAIN as there wasn’t room in overhead lockers. Then had to wait 25mins for luggage at carousel.
Points négatifs : Seat assignments is a problem for me to come to the airport early.
Points positifs : My JetBlue connection was delayed over 6 hours and I missed this connection and had to rebook an alternative. Norwegian was helpful online chat and via phone with rebook options. Jet blue was terrible every step of the way
Points négatifs : Any other airline from Maine!
Points positifs : The crew was professional
Points négatifs : On a 10 hour flight they don’t even offer free water. Fairly chintzy
Points positifs : Seat 6D has lots of leg room
Points positifs : Super fast boarding, quicker flight than expected
Points négatifs : To be honest, at least a glass of water could be offered
Points positifs : The seats were comfortable, and I like the large windows with the tinted glass.
Points négatifs : The boarding procedure could be better organized. Also, I don't like the idea that even water has to be purchased with a credit card.
Great staff, no food included, transfer problems
Points positifs : The crew was very friendly and helpful. The flight wasn't full, so they informed me that I could move to an exit row for extra space, as I'm very tall.
Points négatifs : This was a relatively long flight, but no food or drinks, even soft drinks, were included. I also found out at the Madrid airport that there was no desk to check in for Norwegian for connecting flights. This means that I had to leave, go to departures, check in, go through security, and then proceed to the gate. I fortunately had a long layover, but this process would have been impossible if I didn't have at least two hours.
Points négatifs : Unruly passenger caused delays
Traveling with 2 year old
Points positifs : Comfort of the dreamliner and feeling safe to fly.
Points négatifs : Service was, surprisingly, not so good (this is my second time with Norwegian). My son was sleeping and I pressed the call button to get some help form cabin crew. They turned it off. I pressed it again, a girl came and I explained I need help - to get my trolley from the overhead bin so I can take a blanket for my son, cos it was cold and he was sleeping, I couldn’t move. She asked me “Is your bag heavy?”. What kind of help is that?She after all got the bag, but I was a cabin crew, and I would never tell that to a passenger needing help with a small child. Also, no one is checking if passenger with children are ok.
Points positifs : We paid for an upgrade for our return trip after being uncomfortable in economy. Enjoyed the comforts, made the 8 hour flight relaxing.
Points négatifs : Other than for food service the crew ignored us. The foot rest was to short for my 5’10” frame.
Ridiculous
Points négatifs : Boarding was ridiculous! The gate was significantly too small for a number of passengers that needed to board. There were no clear announcements out how to organize ourselves therefore it was complete chaos with no one knowing where to line up.
The crew was the most ridiculous!!! I sat four or five rows from the back and was Peerview to all of their conversations about their hair, about their schedules, about your “valued guest”, about their shifts, about Batman, about anything and everything during the time the plane dark when your “valued customers” were supposed to be able to sleep. It went on and on at a volume that was just absolutely not necessary or professional. This was the least professional crew I have ever experienced and I travel extensively!
Comfort the Cabin was freezing cold entire time. I bought a blanket which did basically nothing! Was it Oliver twist blanket before hand? The free blankets I get on other lines with the chill out significantly better!
Food and drinks was nonexistent which I suppose is the new trend cutting service for profit. However it should’ve been clearly stated to passengers, that we can prepare for the 11 hour flight!!
Entertainment it was nice that each seat had a screen, however the selection of entertainment was poor! For example each TV series only had one episode available.
Points positifs : We didn’t order any food. Free drinks would have been nice. Crew was nice. Entertainment was a good surprise.
Points négatifs : Having the choice of no drinks or $5 drinks was unpleasant. Also, why were we crowded three in a row of three seats when there were rows (of three seats) with only one person? Also, it was a major pain in the neck to be stuck at CDG with all our luggage (which we had to claim after the previous flight — surprise! — since we bought out ticket through Kiwi.com) for hours, due to Norwegian Air not allowing us to check in yet.
Horrible all around
Points négatifs : Unprofessional Crew, service, food
Points négatifs : 2.5 hrs on the plane before departure due to last minute technical problem. During long delay, water and small snack given only to the other aisle (not mine). Terrible service.Impossible to buy headsets during long delay. I did not know one is now required to tell online that one wants dinner on the plane. So, no food for me. I had to buy some snacks but most were out-of-stock. Overall very bad
Getting there...
Points positifs : Beautiful new plane, decently comfortable and spacious seats for economy. In air movie selection solid - can’t go wrong with dumb and dimber EVER
Points négatifs : No WIFI on long flights (which likely have business travelers traveling in the middle of a business day) is a very big No-No in 2019. Especially on a brand new planes there is no excuse, the pre ordering of food on the flight is a fine idea just ensure the all interfaces to book the flight makes this VERY clear that’s required.
Points négatifs : No entertainment
Points positifs : Flight attendants were friendly and had good appearance.
Points négatifs : Food was terrible. Seats were uncomfortable
Points positifs : Unconfortable seats,poor food,no cans of soda or bottles of water.No even close to business class.Clean ,new plane,nice attendants
No complimentary food!
Points positifs : Aside from the fact that I got there safe - nothing else!
Points négatifs : Since when is food/snacks complimentary for International flights? I had to pay for a cup of tea!
Wow
Points positifs : Not much
Points négatifs : NO leg room. I’m 6’3
Food not included
Drinks not included
Took 2 hrs for a flight attendent to get me headphones
Food service for other passengers completely disorganized causing poor service to others
Waited for 40 minutes for my suitcase.
Boarding was very unorganized
Points positifs : Flight left on time and landed early and flight was very smooth overall
Points négatifs : Boarding and flight attendants could be more polite and professional
Nice flight
Points positifs : On time
Clean and modern airplane
Points négatifs : Boarding room at CDG is too small
Can’t choose seat for free
Points positifs : Nice big comfi plane
Points négatifs : Return trip on 787 tiggt Seats
Pay as you go!
Points positifs : Comfortable cabin and seats, plenty of restrooms.
Points négatifs : As economy passengers, we paid for a reserved seat, baggage, and leg room. There were no extras offered, not even water, so bring your own. The cabin was noisy with frequent servivice for upgraded passengers so it was difficult to sleep on this overnight flight that left NYC at midnight.
Cabin crew were not helpful at all
Points positifs : As usual in Dubai airport everything was perfect
Points négatifs : No WiFi on plane
Half menu was not available
No blankets, no pillows on the plane. Even paid ones
Crew didn’t help me to find a place for my hand luggage ( I had only one ☝️) She said it is my responsibility
Norwegian boarding mystery
Points positifs : Plane, fight time, boarding speed, efficiency all excellent
Points négatifs : Departure was suddenly changed from 4 to 7 without clear announcement. On the Norwegian terminal nor on the departure boards nothing was indicated nor had anybody bothered to leave a note or sign on the Norwegian Terminal 4.
I discovered at the last minute as I hearD a “last boarding call” announcement in the Knick of time
Points positifs : The comfort of the premium seats
Points négatifs : Unable to order still water through their tablet system, it says water was unavailable , so we kept having to go up and ask staff. I mentioned it to the staff and he said I had to order it through the tablet but then I mentioned it was broken. Still he didn't have the sense to followup to see how he could rectify it. They gave us a cup at a time and didn't ask if we wanted larger portions.
Points positifs : Nothing
Points négatifs : Too many delays, airplane was cold
Points positifs : Pilot amazing, crew pleasant
Points négatifs : It was perfect! Short flight but the crew very professional- handing over deinks food and even candies!
Points positifs : Awesome job
Points négatifs : Keep up with the good work
Points positifs : Plane was great, crew was wonderful and helpful. Navigating the Oslo airport is very quick, easy and clean!
Points négatifs : Stuck on the JFK runway for 30 mins before we were able to deport. After going through customs, needed to wait 15-20 mins until baggage claim had a carousel with our flight's baggage, but then baggage came quickly off the carousel.
Points positifs : Ease of Stuart airport. Security and boarding was very easy.
Points négatifs : Small plane with limited amenities, but that was expected.
Points négatifs : Pretty good cheap filthy on the 787 Dreamliner!
Points positifs : Amazing crew and eats
Points négatifs : Norwegian is a great airline ..they try their best to make sure you enjoy your trip
Points positifs : The crew the attention while on my flight.. overall I can’t wait to fly with Norwegian airlines again
Points négatifs : Keep up with the great work
Points positifs : Smooth, no delays
Points positifs : Très bon personnel
Points négatifs : Plus de choix de film
Points positifs : I got a whole row to myself which was awesome.
Points négatifs : More options for movies to watch
Points positifs : Super fast boarding, quicker flight than expected
Points négatifs : Unruly passenger caused delays
Points positifs : We paid for an upgrade for our return trip after being uncomfortable in economy. Enjoyed the comforts, made the 8 hour flight relaxing.
Points négatifs : Other than for food service the crew ignored us. The foot rest was to short for my 5’10” frame.
Norwegian boarding mystery
Points positifs : Plane, fight time, boarding speed, efficiency all excellent
Points négatifs : Departure was suddenly changed from 4 to 7 without clear announcement. On the Norwegian terminal nor on the departure boards nothing was indicated nor had anybody bothered to leave a note or sign on the Norwegian Terminal 4.
I discovered at the last minute as I hearD a “last boarding call” announcement in the Knick of time
Points positifs : Great prices on flights!
Points négatifs : The crew could have been friendlier
Points positifs : Crew was lovely
Points négatifs : I didn’t understand the booking process and that you have to pay for everything separately (choosing seats, luggage, boarding class, etc). I will be a better consumer now.
Points négatifs : We waited 4 hours on the plane, before the 7 hour flight. They couldn’t de- ice us. This was after the first flight was cancelled.
Points négatifs : You must arrange for checked baggage and meals on the website at least a day before the flight, or pay $100 per bag at the airport and be left without food or water . Only saved by buying small snacks and water on board.
Points positifs : Easy and fast boarding. Affordable prices
Points négatifs : The crew could have been friendlier. The restrooms needs cleaning! And air freshener please !
Points positifs : Lighting and timing to allow for sleep and quiet
Points négatifs : Crew should understand it's not a crime to ask for a drink of water - epecially when the passenger goes back to them
Points négatifs : Seat assignments is a problem for me to come to the airport early.
Points positifs : Seat 6D has lots of leg room
Points positifs : The seats were comfortable, and I like the large windows with the tinted glass.
Points négatifs : The boarding procedure could be better organized. Also, I don't like the idea that even water has to be purchased with a credit card.
Great staff, no food included, transfer problems
Points positifs : The crew was very friendly and helpful. The flight wasn't full, so they informed me that I could move to an exit row for extra space, as I'm very tall.
Points négatifs : This was a relatively long flight, but no food or drinks, even soft drinks, were included. I also found out at the Madrid airport that there was no desk to check in for Norwegian for connecting flights. This means that I had to leave, go to departures, check in, go through security, and then proceed to the gate. I fortunately had a long layover, but this process would have been impossible if I didn't have at least two hours.
Points positifs : We didn’t order any food. Free drinks would have been nice. Crew was nice. Entertainment was a good surprise.
Points négatifs : Having the choice of no drinks or $5 drinks was unpleasant. Also, why were we crowded three in a row of three seats when there were rows (of three seats) with only one person? Also, it was a major pain in the neck to be stuck at CDG with all our luggage (which we had to claim after the previous flight — surprise! — since we bought out ticket through Kiwi.com) for hours, due to Norwegian Air not allowing us to check in yet.
Getting there...
Points positifs : Beautiful new plane, decently comfortable and spacious seats for economy. In air movie selection solid - can’t go wrong with dumb and dimber EVER
Points négatifs : No WIFI on long flights (which likely have business travelers traveling in the middle of a business day) is a very big No-No in 2019. Especially on a brand new planes there is no excuse, the pre ordering of food on the flight is a fine idea just ensure the all interfaces to book the flight makes this VERY clear that’s required.
Boarding was very unorganized
Points positifs : Flight left on time and landed early and flight was very smooth overall
Points négatifs : Boarding and flight attendants could be more polite and professional
Nice flight
Points positifs : On time
Clean and modern airplane
Points négatifs : Boarding room at CDG is too small
Can’t choose seat for free
Points positifs : Nice big comfi plane
Points négatifs : Return trip on 787 tiggt Seats
Points positifs : The comfort of the premium seats
Points négatifs : Unable to order still water through their tablet system, it says water was unavailable , so we kept having to go up and ask staff. I mentioned it to the staff and he said I had to order it through the tablet but then I mentioned it was broken. Still he didn't have the sense to followup to see how he could rectify it. They gave us a cup at a time and didn't ask if we wanted larger portions.
Points positifs : Absolutely nothing - I will probably never fly them again.
Points négatifs : The coldest plane ever! Using my outdoor jacket and still cold! No ac on but very cold! I think is because they are renting blankets at $5 - ridiculous.
Food: nothing! If you prepay then you get meals, water and coffee, if not you’re ignored! You can order from the snack bar at $3 a water!
Points positifs : boarding was easy as the airplane had three rows of three seats and the attendant showed us were to go.
Points négatifs : Entertainment. I was not aware that i would have to purchase headphones to enjoy the in flight entertainment. i ordered a meal months before when i booked my ticket. During the flight, i didnt receive my meal nor was made aware how to receive it once on the plane.
Points négatifs : It would have been great if they didn’t wake up up an hour and a half before landing on a red eye, just to try to SELL US COFFEE AND SNACKS. Absurd. I’m unnecessarily tired, and still have 6 hours of travel today.
Points positifs : It's nice that Norwegian loads from both ends of the plane...it would be better if people could read or listen to those instructions
Points négatifs : I get that it is a budget airline, but water. Come on. It's water. I'm not asking for food or there to be an entertainment system for the 7hour flight, there's not, or USB chargers, there aren't, but the least you could do is offer people some free water when you come up and down the aisle weaving
Points positifs : Seats had plenty of room.
Points négatifs : It could have been explained that carry on bags would be weighed, also neither food nor snacks were provided on a 6 hour flight. Crew did not even offer water.
Points positifs : The crew was OK, one lady was excellent. Seats were tight.
Points négatifs : Food was skimpy, Snacks were unavailable, and it was absolutely freezing!
Points négatifs : After having no issues with my carryon on my first Norwegian flight of the day, I was forced to pay 650 NoK to check my carryon as we were boarding my flight from Oslo to New York. This was just ridiculous because my bag fit in the overhead bins just fine and there we’re many empty overhead bins
Points positifs : The crew
Points négatifs : The comfort
Points positifs : We didn’t crash
Points négatifs : Everything
Points négatifs : Tiny, tiny seats. Charged 80 euro for a bag that was only 4 kilos over the weight limit. Did not tell me how much that charge would be and there was plenty of space in the overheads for that bag. This is a BUDGET airline and will charge you for anything. Never flying again.
Points positifs : When I flew premium on the long haul trip back to FLL the service was better. But probably because I was in premium.
Points négatifs : How about making the airport security for Norway and Norwegian airlines be more consistent. My carry on bag was approved on the flight over at both stops and again from Tromso to Oslo. That plane was smaller. But all of a sudden when we go on the 787 Dreamliner my backpack is too tall? Cost me $65.
Points positifs : A nice comfortable plane and there was plenty of room to stretch out as it was less than a quarter full
Points négatifs : Flight was delayed by 90 minutes and switched gates so we had to wait extra long in the crowded airport then missed our connecting flight in Oslo as a result and had to wait another 4 hrs for the next one. No Food or drink on the plane unless you buy it and Checked bags are very expensive.
Points positifs : Disembarking from both front and back is nice and efficient. Wish more airlines did that.
Points négatifs : Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather.
Points négatifs : Carry on luggage had to be put below AGAIN as there wasn’t room in overhead lockers. Then had to wait 25mins for luggage at carousel.
Points positifs : My JetBlue connection was delayed over 6 hours and I missed this connection and had to rebook an alternative. Norwegian was helpful online chat and via phone with rebook options. Jet blue was terrible every step of the way
Points négatifs : Any other airline from Maine!
Points positifs : The crew was professional
Points négatifs : On a 10 hour flight they don’t even offer free water. Fairly chintzy
Points négatifs : To be honest, at least a glass of water could be offered
Traveling with 2 year old
Points positifs : Comfort of the dreamliner and feeling safe to fly.
Points négatifs : Service was, surprisingly, not so good (this is my second time with Norwegian). My son was sleeping and I pressed the call button to get some help form cabin crew. They turned it off. I pressed it again, a girl came and I explained I need help - to get my trolley from the overhead bin so I can take a blanket for my son, cos it was cold and he was sleeping, I couldn’t move. She asked me “Is your bag heavy?”. What kind of help is that?She after all got the bag, but I was a cabin crew, and I would never tell that to a passenger needing help with a small child. Also, no one is checking if passenger with children are ok.
Ridiculous
Points négatifs : Boarding was ridiculous! The gate was significantly too small for a number of passengers that needed to board. There were no clear announcements out how to organize ourselves therefore it was complete chaos with no one knowing where to line up.
The crew was the most ridiculous!!! I sat four or five rows from the back and was Peerview to all of their conversations about their hair, about their schedules, about your “valued guest”, about their shifts, about Batman, about anything and everything during the time the plane dark when your “valued customers” were supposed to be able to sleep. It went on and on at a volume that was just absolutely not necessary or professional. This was the least professional crew I have ever experienced and I travel extensively!
Comfort the Cabin was freezing cold entire time. I bought a blanket which did basically nothing! Was it Oliver twist blanket before hand? The free blankets I get on other lines with the chill out significantly better!
Food and drinks was nonexistent which I suppose is the new trend cutting service for profit. However it should’ve been clearly stated to passengers, that we can prepare for the 11 hour flight!!
Entertainment it was nice that each seat had a screen, however the selection of entertainment was poor! For example each TV series only had one episode available.
Horrible all around
Points négatifs : Unprofessional Crew, service, food
Points négatifs : 2.5 hrs on the plane before departure due to last minute technical problem. During long delay, water and small snack given only to the other aisle (not mine). Terrible service.Impossible to buy headsets during long delay. I did not know one is now required to tell online that one wants dinner on the plane. So, no food for me. I had to buy some snacks but most were out-of-stock. Overall very bad
Points négatifs : No entertainment
Points positifs : Flight attendants were friendly and had good appearance.
Points négatifs : Food was terrible. Seats were uncomfortable
Points positifs : Unconfortable seats,poor food,no cans of soda or bottles of water.No even close to business class.Clean ,new plane,nice attendants
No complimentary food!
Points positifs : Aside from the fact that I got there safe - nothing else!
Points négatifs : Since when is food/snacks complimentary for International flights? I had to pay for a cup of tea!
Wow
Points positifs : Not much
Points négatifs : NO leg room. I’m 6’3
Food not included
Drinks not included
Took 2 hrs for a flight attendent to get me headphones
Food service for other passengers completely disorganized causing poor service to others
Waited for 40 minutes for my suitcase.
Pay as you go!
Points positifs : Comfortable cabin and seats, plenty of restrooms.
Points négatifs : As economy passengers, we paid for a reserved seat, baggage, and leg room. There were no extras offered, not even water, so bring your own. The cabin was noisy with frequent servivice for upgraded passengers so it was difficult to sleep on this overnight flight that left NYC at midnight.
Cabin crew were not helpful at all
Points positifs : As usual in Dubai airport everything was perfect
Points négatifs : No WiFi on plane
Half menu was not available
No blankets, no pillows on the plane. Even paid ones
Crew didn’t help me to find a place for my hand luggage ( I had only one ☝️) She said it is my responsibility
Points positifs : Nothing
Points négatifs : Too many delays, airplane was cold
