Trouvez des vols pas chers avec Norwegian

Almost amazing

Points positifs : The plane was amazing. It had all of the great things you'd expect from a new plane (e.g. entertainment, bigger windows, device to control everything, etc.).

Points négatifs : You had to pay for water for an 8 hour flight. Complimentary water should be an automatic. It's weird to have the staff go by and not even acknowledge your existence unless you pre-ordered the mediocre meal offered on the flight.

Terrible Boarding

Points positifs : Pre loading of handicapped was insensitive and inefficient. People with disabilities were told to board and then made to stand in the jetway for over ten minutes. All the while the staff laughed, joked and stood around doing nothing to solve the situation.

Points négatifs : Gate staff-terrible attitude and service! They would never be hired elsewhere.

not too bad

Points positifs : good space, especially with 3 seats to myself;)

Points négatifs : -my monitor/screen did not work (many others too) until they rebooted the whole system after at least 45 minutes into the flight -no food, no snack, no drink

Pleasant Surprise

Points positifs : Flight attendant on the Madrid to JFK flight in the Premium cabin was outstanding. Quick service and just the tight amount of interaction. Food was surprisingly good too. Ordering galley items from the video console works great.

Points négatifs : Boarding process in Madrid in like a cattle drive. Probably not the airlines fault but was unpleasant. Premium class seats could use a bit mor padding and the footrests are useful for only very short people.

Points positifs : The screen to watch movies and TV on every seat is the best

Points négatifs : I can’t think of anything that disappointed me

Operated on time

Points positifs : Afternoon Departure time is convenient

Points négatifs : They will give you a small cup of water for free if you ask for it but they don't let you know that.