Avis des clients
Note globale
6,9
Bien
Basé sur 3 048 avis
Note générale
7,1
Embarquement
7,0
Confort
7,0
Équipage
7,5
Divertissements
6,9
Restauration
6,1
Passer directement au contenu principal
Avis des voyageurs pour Norwegian
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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4,0
Points négatifs : The boarding was overwhelming and chaotic because there seemed to be a lack of organization. The seats were uncomfortable and felt like they had no padding
avis de
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10,0
Points positifs : Nice friendly service Spacious chair
avis de
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2,0
Points positifs : Same comments as above.
Points négatifs : Same as above
avis de
-
2,0
Points positifs : It was very stressful. We got to the airport at krakow and were told that we need to pay for luggage. It was an international flight that normally allows 1 free luggage and carry on. The price they quoted to pay for luggage was ridiculous, over 1k eur.
Points négatifs : No food or water offered during the whole flight.
avis de
-
8,0
Poor connection services at Orlando airport
Points positifs : No trolleys. Difficult if you have to carry a lot of luggage from an international flight to a car rental
avis de
-
3,0
Worst customer service ever
Points positifs : They’re very mediocre selection of movies were free
Points négatifs : They cancelled our Barcelona flight with no explainationand rather than book for us on another carrier, they suggested we buy our own tickets and fly to another state to find a similar Barcelona flight. Disgusting and rude.
avis de
-
6,6
Poor checkin but very good onboard
Points positifs : Service onboard was excellent and prompt. When we ordered items they arrived very quickly.
Points négatifs : Checkin needed to be better planned and managed. Line was much too long. Get more staff earlier to prevent the lines from getting too long.
avis de
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8,6
Points positifs : Friendly crew Comfortable clean planes
Points négatifs : Departure delay JfK Luggage at Amsterdam took way too long
avis de
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4,6
Did not receive any notificaitons.
Points positifs : The staff was nice and friendly.
Points négatifs : I did not receive any communication regarding the flight delay. I made it to the airport 2.5 hours before the flight to be safe and was told upon check-in that the flight was delayed for 3 hours, which then became 4 hours. I did not receive any communication from the airline. There were no explanations as to why our flight was delayed. Also, we were given 12 euro food voucher for each passenger. There was only one cafe in the area after security check and they did not accept the food voucher for actual food. They would only redeem our food vouchers for water, juice, sodas, desserts and, for some reason, only tuna sandwiches. A lot of passengers were visibly upset because the cafe only had one person on staff, the line was over an hour to order and then we were told it was not redeemable for sandwiches, salads, beer or wine. Also, the boarding process was chaotic and they did a poor job communicating which sections they were boarding and people started to form multiple lines. The in flight entertainment was pretty bad. Movies were very limited compare to other airlines. Overall, the whole experience was disastrous. I don't think I will be flying Norwegian again. I would rather pay a bit more for better service.
avis de
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9,6
Points négatifs : We took longer leaving and flying so arrive 1.5 hours later than scheduled. Did not get out of passport control and baggage until 10:20 or 2 full hours after arrival
avis de
-
8,3
Good value, pretty comfortable
Points positifs : Premium cabin is good value, much more space than economy for not outrageous cost, food is actually really tasty, though still served in a box with plastic utensils in Premium, Dreamliner is nice plane
Points négatifs : Nearly an hour late departing because of “passenger security screening for flights to US” - as if they don’t do this every day? They needed to start getting people into gate area much earlier. Limited video content - all sorts of programs I’ve never heard of or didn’t want to watch.
avis de
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2,0
D Rating
Points positifs : The fact that we didn’t crash
Points négatifs : The plane was hot old and the crew needed to step it up. Very inefficient!
avis de
-
10,0
Points positifs : Nice friendly service Spacious chair
avis de
-
8,6
Points positifs : Friendly crew Comfortable clean planes
Points négatifs : Departure delay JfK Luggage at Amsterdam took way too long
avis de
-
9,6
Points négatifs : We took longer leaving and flying so arrive 1.5 hours later than scheduled. Did not get out of passport control and baggage until 10:20 or 2 full hours after arrival
avis de
-
8,0
Poor connection services at Orlando airport
Points positifs : No trolleys. Difficult if you have to carry a lot of luggage from an international flight to a car rental
avis de
-
6,6
Poor checkin but very good onboard
Points positifs : Service onboard was excellent and prompt. When we ordered items they arrived very quickly.
Points négatifs : Checkin needed to be better planned and managed. Line was much too long. Get more staff earlier to prevent the lines from getting too long.
avis de
-
8,3
Good value, pretty comfortable
Points positifs : Premium cabin is good value, much more space than economy for not outrageous cost, food is actually really tasty, though still served in a box with plastic utensils in Premium, Dreamliner is nice plane
Points négatifs : Nearly an hour late departing because of “passenger security screening for flights to US” - as if they don’t do this every day? They needed to start getting people into gate area much earlier. Limited video content - all sorts of programs I’ve never heard of or didn’t want to watch.
avis de
-
4,0
Points négatifs : The boarding was overwhelming and chaotic because there seemed to be a lack of organization. The seats were uncomfortable and felt like they had no padding
avis de
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2,0
Points positifs : Same comments as above.
Points négatifs : Same as above
avis de
-
2,0
Points positifs : It was very stressful. We got to the airport at krakow and were told that we need to pay for luggage. It was an international flight that normally allows 1 free luggage and carry on. The price they quoted to pay for luggage was ridiculous, over 1k eur.
Points négatifs : No food or water offered during the whole flight.
avis de
-
3,0
Worst customer service ever
Points positifs : They’re very mediocre selection of movies were free
Points négatifs : They cancelled our Barcelona flight with no explainationand rather than book for us on another carrier, they suggested we buy our own tickets and fly to another state to find a similar Barcelona flight. Disgusting and rude.
avis de
-
4,6
Did not receive any notificaitons.
Points positifs : The staff was nice and friendly.
Points négatifs : I did not receive any communication regarding the flight delay. I made it to the airport 2.5 hours before the flight to be safe and was told upon check-in that the flight was delayed for 3 hours, which then became 4 hours. I did not receive any communication from the airline. There were no explanations as to why our flight was delayed. Also, we were given 12 euro food voucher for each passenger. There was only one cafe in the area after security check and they did not accept the food voucher for actual food. They would only redeem our food vouchers for water, juice, sodas, desserts and, for some reason, only tuna sandwiches. A lot of passengers were visibly upset because the cafe only had one person on staff, the line was over an hour to order and then we were told it was not redeemable for sandwiches, salads, beer or wine. Also, the boarding process was chaotic and they did a poor job communicating which sections they were boarding and people started to form multiple lines. The in flight entertainment was pretty bad. Movies were very limited compare to other airlines. Overall, the whole experience was disastrous. I don't think I will be flying Norwegian again. I would rather pay a bit more for better service.
avis de
-
2,0
D Rating
Points positifs : The fact that we didn’t crash
Points négatifs : The plane was hot old and the crew needed to step it up. Very inefficient!
avis de
Suivi des vols
Itinéraires proposés par Norwegian
Meilleurs itinéraires de vol
Aéroports populaires desservis par Norwegian
- Aéroport de Oslo et autres aéroports (OSL)
- Aéroport de Stockholm Arlanda (ARN)
- Aéroport de Bergen Flesland (BGO)
- Aéroport de Stavanger Sola (SVG)
- Aéroport de Trondheim Vaernes (TRD)
- Aéroport de Copenhague Kastrup (CPH)
- Aéroport de Göteborg Landvetter (GOT)
- Aéroport de Tromso/Langnes (TOS)
- Aéroport de Paris Charles-de-Gaulle (CDG)
- Aéroport de Londres Gatwick (LGW)
- Aéroport de Luleå Kallax (LLA)
- Aéroport de Berlin-Schönefeld (SXF)
- Aéroport de Barcelone-El Prat (BCN)
- Aéroport de Evenes (EVE)
- Aéroport de Bodo (BOO)
Coordonnées de Norwegian
- DY Code IATA
- +47 2149 00 15 Appeler
- norwegian.no Consulter
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