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Le personnel était merveilleux Nous sommes des personnes âgées et a dû marcher des kilomètres jusqu'à notre chambre je crois c'était la 1523
L'hôtel a des jardins et espaces publics magnifiques. L'atrium et le service gondole sont très originaux, et le domaine aux alentours est l'un des meilleures dans la région de Palm Springs. Les chambres ne sont pas propres. Il n'y a aucune autre façon de le dire. J'ai trouvé des choses laissées par beaucoup de clients précédents dans la chambre, des déchets sur le sol autour des lits aux douches sales. Le personnel est également assez désagréable et pas très serviable.
Le personnel était très serviable, chaleureux, toujours prêt à aider. Nous avons dû aller trop loin pour le stationnement libre-service. Le week-end, il était difficile de trouver une place pour se garer.
Excellente piscine, probablement la meilleure en Californie.
Bon emplacement pour ce que nous recherchions. La chambre avait besoin d'être rénovée. C'était propre, mais c'était très bruyant. Nous étions dans le bâtiment principal et c'était trop bruyant. Aussi, les lits étaient très inconfortables.
Le petit déjeuner qu'il y avait. Le personnel est sympa. Le parking est bien. Rez-de-chaussée avec patio. Elle était agréable et calme. La chambre était un peu petite. Mais l'hôtel est joli et cosy.
Les cuisiniers préparent le petit déjeuner chaud, coin repas plus grand que la normale Pas de four à micro-ondes dans la chambre. Le réveil ne marchait pas, mais ce n'était pas grave
J'adore le complexe hôtellier lui-même et le personnel Je n'ai pas aimé le lit, trop mou
Toutes les personnes qui travaillent là sont fantastiques ! Du valet de réception au restaurant steakhouse ! J'ai réussi à obtenir une bonne affaire sur l'un des sites Internet de hotel.com, sinon je n'aurais pas pu rester au Ritz ! Mes amis et moi étions traités comme des membres de la famille royale ... un immense bravo surtout à Steven!!! Il est au restaurant steakhouse et il était parfait !!! Merci. Tout était parfait!
Only Pool Room is really dirty and has smoking smell
The studio where I stayed (292) was amazing, very comfortable and large, huge tv, great bed, nice kitchen and bathroom, loved it. Nothing
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The room had most all amenities as if you were at home. Clean facility and friendly staff. Very reasonable rates The air conditioner in the room was weak and had a hard time keeping the room cool. The bed sagged in the middle.
This hotel had 15 tennis courts that were very active. This is an older resort which had been modernized.
This guest did not leave comments about this hotel.
I enjoyed the little river that ran in the patio area. the lighting in the bathroom mirror area was not as bright.
Very quite. Staff very helpful. Close to El Paseo which was great for me. Needs major remodel.
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Staff room and pool. Location of room. Too loud above. Tile floor above was loud.
Peaceful, clean and relaxing Staff weren't too knowledgeable about their resort
People on staff and the room Yes, the pool was cold. And the workout room was poorly set up and some of the equipment was not working. When we asked about a plug, we were told it would be attended to, but it never was.
Great facilities. Reasonable food and drink costs. But the rooms were way overpriced for a casino. Room cost
The room was large with a nice view on the 12th floor. The bathroom had a large bathtub My wife enjoyed. The food was excellent But a little high price. The food was expensive.
This place was amazing! We just wanted to get away for a night for my boyfriends birthday. We layed by the pool and had drinks, had dinner, gambled, and had a great time. We can't wait to go back!! By the way, our room was AMAZING! We got a balcony room which was great, plus the king bed was a Cal King. Luxury!
Location and facilities were a value for price paid.
great hotel, very satisfied, great prices on food and drink , little bit less expensive than most 4 star hotels
Room was very quiet and comfortable. Room service was great and fast. Very large room with wonderfull bathroom. Since I got a good deal on my room they stuck me in one with a wall as my view. I asked to change and they said no. I don't think they were that busy. Not very friendly when I was asking. I was very disappointed and it seemed like they were upset that I got a good deal on the room.
The hotel has an excellent staff. Cindy, our cabana attendant was awesome. She would check on us regularly, brought us multiple buckets of ice (without us asking), and was very sweet to the kids. I think every staff interaction I had was wonderful. The hotel is really geared towards families and they have a ton of activities for kids in addition to Splashtopia. The restaurant on site, Blu Ember, is wonderful. They had deals going on during our stay where the kids would eat free and there were a lot of options for the kids both at breakfast and dinner. The walls are thin and we could hear everything that was being said next to us. The families next to us were not being particularly loud, it's just that the walls are paper thin. Our bathroom had ants, which is not that big of a deal, but made me feel like maybe things weren't that clean. There are no elevators to reach the second floor. This is not a problem. We prefer to take the stairs. However, the building we stayed in (#24) had uneven stairs. So the first step was huge and then all the rest of the stairs would be the same size and then the last stair would be larger again. Both my sons fell the first time because they were not expecting such a large step. If you have little ones I would recommend getting a first floor room, however, with the walls being so thin = noise issue, I don't know if you want someone above you.
My favorite resort and retreat.
Bathrooms are finished with cheap fixtures, AC very loud, walls are thin and e could hear kids next door crying till 12:30.
Fun pool! Great family hotel.
Loved our room and bedding. The view was of the golf course. Room was quiet and very pleasant. The water park was unbelievably packed ... just too many people in the area but all in all it was well managed ...
The customer service was top notch!
Very clean Bathroom doors-- check in time till 4:00
Splashtopia There were several entrances to access the pool area although you could not get towels at most of the entrances and had to walk a good distance to get towels. That was not convenient.
Great service Room was not cleaned when we checked in had to call and ask for it to be cleaned again
Rooms are great, comfortable, and clean. Setting is fantastic against the hills Smoking! Had balcony open at night, people below were smoking on their baloney at 5 am. Woken up from deep sleep by smoky room, and was in queen bed furthest from opening. Later informed front desk so not to get hit with cleaning fee, was told it's ok, No fee unless actually caught in the act. Clerk was unconcerned about the incident. Is smoking allowed on balconies? Oh no, smoking isn't allowed anywhere. Well, it ruined the night. She didn't get it...
What you would expect from Hyatt.
Nice room. Clean. Refrigerator in room kept turning on throughout the night and rattled so it was hard to sleep.
Great amenities and hotel restaurants. Parking listed for free, ended up $30. Okay though considering the value.
The people are so friendly and accommodating! From Jonathan who checked us in to Danny at Valet and Michael the butler. They made my friend's Birthday so very memorable and had champagne for us the first night and left cupcakes when we got back the second night. The rooms could have been cleaned better. There was a roach in the room the whole weekend,even after they came to clean that first morning. Otherwise the service was exceptional, I will tell everyone about it.
The employees were some of the nicest I've experienced anywhere. From the valet, front desk, and wait staff at the pools and restaurants. We got upgraded without asking. I'll definitely be back. I get that hotels have resort fees now, but at least tell me what it's for. The only thing I could figure out was that it included a couple bottles of Dasani. And $27 for overnight valet parking? Yikes. It's Indian Wells, not NYC.
I like the different options for dining and activities. The room service was guaranteed in 30 mins which was great. The staff were all friendly and everything was open til the late hour. Our room was not ready and we had to wait around. The pool area needs more cleaning especially after a big rush.
Access . Valet. Front desk check in !!! Tooo slow. Lacks clarity. !!! Room. Smaller than I expected for 800 a night. No mini bar no real sence of luxury. Blinds fell off needed menatainance !!!!!! This was not the expected result for me. I stay in expensive rooms all the time. This one was not that great I couldn't sleep. Penthouse room 5221 .. I was there match 5th.
The Restaurant and Adult Pool, the outdoor lounge and music at night. The housekeeping staff is completely incompetent. The beds were made with sheets to small for the bed, they rolled up during the night, very uncomfortable. Multiple complaints were met with acknowledgement, but nothing was done about it. VERY DISAPPOINTING!!!!!
This place is great during an off season or during the middle of the week but it gets packed like any other place on the weekend or holidays.
room size waterslide happened to be closed during our trip (the hotel did bring in a temporary bounce house with water though)
My wife and I are 24 and 27 and we've stayed here multiple times. We love the fact that there is a seperate adult only pool and overall the hotel is very quiet. The rooms are spacious with large bathrooms and the decor is newer and clean. The two things we did not like are the parking and prices of food at the pool. You HAVE to pay for parking whether self of valet... And the food at the pool was pretty outrageous... Very convenient and delicious, but outrageous.
The several pools
Book a couple massage which was great, spa location noisy, jackhammering outside my room for two straight days, went there to escape LA noise pollution but it was worse I will give it another try, maybe
Great welcome, complimentary upgrade, spacious, comfortable and quiet suite.
The resort is great Rooms could be upgraded. I didn't feel the room to be as clean or comfortable as other resorts we have stayed at.
This place has potential but needs massive work. Dirty, a moth hanging out in between the drapes, flies galore, dirty rooms, non functional outlets & lamps. We had a total of 4 rooms. Yucky & icky. Turn down service means close the shades and empty out waste baskets. What happened to prep the bed, leave two little chocolates, slippers and then closing the drapes. Westin has let me down on this trip. untrained staff in customer service & cleanliness of facilities.
We thoroughly enjoyed our stay at the Westin Mission Hills Resort. Staff was friendly and attentive from check-in to check-out. Accomodating and helpful for whatever I inquired. Had a lovely golf course view which was spacious and comfy, and most importantly quiet! Plently of fun for my 8 yr old, but quiet enough at bedtime where we felt like we were the only ones there. Utilized the pools and restaurants the entire time, receiving friendly service from all. Breakfast buffet was delicious and great service each day.
Room smelled really bad, carpets are old looking and drapes are old and were dirty looking
Rooms are large. Beautiful public buildings and golf courses. Beds are very comfortable. Excellent Fitness Center. Checkin was difficult for one friend who came in late and the Front Desk made be wake up at Midnight and come to Front Desk and turn in a voucher which was not required for the other 3 rooms I had reserved for our group. That should not have happened. Everyone else had no problem checking in with ID and Credit Card but the late night clerk on Friday Night June 10th was really being silly in his demands for our late arrival. He needs to use some common sense next time and see that I had 6 rooms total in my name and added her (my friend) to one reservation.....ridiculous.
The grounds and facilities are top notch and the staff is impeccable. We were taken care of and treated well at every venue and by every employee there. The views of the mountains and Pete Dye golf course are breathtaking and about as scenic as it comes. A couple shout outs for Ron and Pedro (Bellmen), Stephanie (restaurant wait staff), Karen (front desk), Crystal (sighting rooms for our wedding), and Cindy (Wedding Sales Manager) as they were particularly helpful.
Probably the best bang for my buck ever at a hotel. Spacious room with a great golf course view. There was an adult only pool just around the corner from our room and a larger more family friendly pool towards the main plaza which means the hotel can accommodate any life stage. The main take away though is the customer service, every employee we passed in the hall said hello and asked how our day was. This on the outside seems like a small and simple thing but it made the experience so much more enjoyable.
We liked the entire property, the spacious room and bathroom, and there was always parking in front of our building. We can't say there was anything we disliked.
I received a room right by the parking lot, which was noisy and took away from the relaxing atmosphere. I won't be staying at this hotel again for this reason
Restaurant and staff was excellent, Javier our Server at Pinzimini made our dinner that much more enjoyable and was very accommodating of my wife's food allergies Room was downgraded and not what we paid for. Also we were sent to a nearby golf course instead because we were told they didn't have a 9 hole option which we found out later that they did :(
Situation près de la rue touristique, piscine grande à plusieurs niveaux de profondeur, deux spa, chambres spacieuses. Bar et restaurant très bien aussi, qualité et prix.
L ouverture de la terasse sur la piscine Les serviettes pour la piscine pas adaptées
Proximité de la rue principale Air Climatisé ne fonctionnait pas bien.
Le calme La salete
les installations (jacuzzi, piscine, feu ouvert en soiree autour de la piscine, lits autour de la piscine, etc...), deco de l'hotel, accueil du personnel tres cher, parking payant (charge de 25€ additionels obligatoire pour le parking et installations), un peu loin du centre a pied (mais proche en voiture)
Bâtiment délabré Les ascenseurs sentaient mauvais et ne marchait pas bien Les serviettes étaient sales Les installations de la salle de bains s'ecaillaient Il y avait deux lampes sans ampoules