Avis des utilisateurs
NOTE GLOBALE
8,5
Excellent
Basé sur 349 avis
Note générale
8,8
Embarquement
8,8
Confort
8,6
Équipage
9,0
Divertissement
7,8
Repas
8,2
Trouvez des vols pas chers avec THAI Smile
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Économique
Infos THAI Smile
| Code IATA | WE |
|---|---|
| Itinéraires | 71 |
| Itinéraire le plus populaire | Bangkok Suvarnabhumi à Aéroport Intl de Phuket |
| Aéroports desservis | 33 |
| Aéroport le plus populaire | Bangkok Suvarnabhumi |
Commentaires récents
Avis des clients
79
26
7
4
7
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10,0
Points positifs : On time, clean smooth ride. Landed early!
avis de
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10,0
Points positifs : Brilliantly safety-conscious crew but very personable.
Points négatifs : It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK.
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10,0
Points positifs : The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable.
Points négatifs : It would be really nice not to have to board a bus in BKK to be shuttled to my next flight.
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3,3
Points négatifs : I understand that the crew was probably tired, but I believe they can be friendlier.
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8,6
Points positifs : Crew are efficient and friendly
Points négatifs : Portion of food could have been slightly bigger
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5,6
Points négatifs : Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude
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7,6
Points positifs : Good and being on time
Points négatifs : So far so good for its price
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7,0
Points positifs : Good meal
Points négatifs : Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter.
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10,0
Points positifs : Lovely people. Lovely service. Good food.
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10,0
Points négatifs : Good job
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10,0
Points positifs : Great services
Points négatifs : Great seat and smooth flight
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10,0
Points négatifs : Excellent price generous luggage allowance.
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10,0
Points positifs : Super cool light meal in a little bag. Best budget airline I have flown.
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7,0
Points positifs : Seamless boarding and deviating.
Points négatifs : Thai Smole seats offer the least legroom in my experience. Very narrow.
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2,0
Points négatifs : My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar
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6,0
Points négatifs : An hour delay for no expressed reason is not acceptable.
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4,0
Points positifs : Nothing apart from kind crew
Points négatifs : Food was really not good at all! Very poor The inside of plane was not clean!
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9,3
Points positifs : I'm very justifying for the flight.
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9,3
Seamless operation!
Points positifs : On-time departure and arrival.
Points négatifs : Nothing to complain about.
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5,6
Delayed flight
Points positifs : Airfare was reasonably priced.
Points négatifs : Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes.
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8,6
Excellent short hop
Points négatifs : Nothing negative
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8,6
tight connection, no problem
Points positifs : we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!
avis de
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10,0
Much better than our Australian carrier.
Points positifs : Great flight on Thai Smile.
avis de
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7,6
Friendly staff
Points positifs : friendliness of staff
Points négatifs : Entertainment program was boring, leg space limited
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7,6
Points négatifs : No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight.
avis de
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9,6
great food and comfort
Points positifs : love the food
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8,6
Points positifs : Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly.
Points négatifs : There wasn’t any tv to watch and not by way of magazines either.
avis de
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6,6
Points négatifs : Getting our bags took a long time
avis de
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10,0
Points positifs : Good services
Points négatifs : Good service and comfortable
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10,0
Points positifs : Services
Points négatifs : Non
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8,6
All around easy trip!
Points positifs : Easy to book, travel and get around with.
Points négatifs : The on board snack isn’t great.
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10,0
Points positifs : The relaxed atmosphere and attentiveness of the flight attendants
Points négatifs : The distance of the terminal to the aircraft
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7,0
Beware the baggage fees
Points positifs : Seats were comfy and staff helpful and nice.
Points négatifs : $60 charge for 10 kilos overweight limit. This is terrible.
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10,0
Points positifs : Friendly staff overall good experience.
Points négatifs : Only issue is there is no alchohol on these flights.
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8,3
Points négatifs : Nothing
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4,0
Points positifs : We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG.
Points négatifs : I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more.
avis de
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7,0
Late departure without explanation
Points négatifs : We did not receive any information as to why our flight was late.
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10,0
Amazing service
Points positifs : Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff.
Points négatifs : Vegetarian food option
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10,0
Great flight!!
Points positifs : Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US.
Points négatifs : Loved everything
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8,0
Not allowed to use kindle in airplane mode
Points positifs : Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!
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10,0
Points positifs : Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent.
Points négatifs : None.
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7,3
Definitely recommend Thai Smile
Points positifs : Service
Points négatifs : Delay
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10,0
Impressed
Points positifs : For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly.
Points négatifs : Nothing.
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7,6
Two trips on Thai Smile overall Pretty Good
Points positifs : Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights
Points négatifs : They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant.
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10,0
Points positifs : Very good
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10,0
Points positifs : Great service
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10,0
Points positifs : Very nice
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2,0
Points positifs : We arrived safely
Points négatifs : They kept canceling flights. Bad service would not fly again.
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7,6
Fine flight
Points positifs : Crew was friendly and helpful, boarding was easy, flight was smooth
Points négatifs : No entetainment, food just a pretty untasty sandwich
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10,0
Great flight
Points positifs : Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight.
Points négatifs : When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile.
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10,0
Points positifs : smooth as silk
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10,0
Points positifs : friendly, professional crew
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9,2
Points positifs : I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice.
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4,6
So so experience
Points négatifs : The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey.
avis de
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2,0
No refund even due to injury
Points négatifs : I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets.
avis de
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9,6
Phuket to Chiang Mai
Points positifs : Friendly staff through every step of the way.
Points négatifs : Vegan food options would be a wonderful addition. Everything else was great!
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10,0
Embarrassing Terminal
Points négatifs : There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!
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10,0
Love Thai Smile
Points positifs : Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!
Points négatifs : Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!
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2,0
Didn't register to flight in transit zone BKK
Points négatifs : Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied
avis de
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9,6
Points positifs : There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy
Points négatifs : Fish sandwich wasn't my favorite
avis de
Statut du vol
Itinéraires proposés par THAI Smile
Itinéraires populaires
Vol
Origine
Destination
dim.
lun.
mar.
mer.
jeu.
ven.
sam.
D
L
M
M
J
V
S
130
Bangkok
BKK
Chiang Rai
CEI
680
Bangkok
BKK
Zhengzhou
CGO
116
Bangkok
BKK
Chiang Mai
CNX
269
Bangkok
BKK
Hat Yai
HDY
281
Bangkok
BKK
Phuket
HKT
245
Bangkok
BKK
Krabi
KBV
48
Bangkok
BKK
Khon Kaen
KKC
291
Bangkok
BKK
Narathiwat
NAW
20
Bangkok
BKK
Ubon Ratchathani
UBP
8
Bangkok
BKK
Udon Thani
UTH
131
Chiang Rai
CEI
Bangkok
BKK
681
Zhengzhou
CGO
Bangkok
BKK
117
Chiang Mai
CNX
Bangkok
BKK
270
Hat Yai
HDY
Bangkok
BKK
282
Phuket
HKT
Bangkok
BKK
246
Krabi
KBV
Bangkok
BKK
41
Khon Kaen
KKC
Bangkok
BKK
292
Narathiwat
NAW
Bangkok
BKK
21
Ubon Ratchathani
UBP
Bangkok
BKK
9
Udon Thani
UTH
Bangkok
BKK
576
Bangkok
BKK
Luang Prabang
LPQ
577
Luang Prabang
LPQ
Bangkok
BKK
590
Bangkok
BKK
Siem Reap
REP
591
Siem Reap
REP
Bangkok
BKK
252
Surat Thani
URT
Bangkok
BKK
251
Bangkok
BKK
Surat Thani
URT
Meilleurs itinéraires de vol
Aéroports populaires desservis par THAI Smile
- Aéroport Bangkok Suvarnabhumi (BKK)
- Aéroport Aéroport Intl de Phuket (HKT)
- Aéroport Aéroport Intl de Chiang Mai (CNX)
- Aéroport Aéroport Intl de Hat Yai (HDY)
- Aéroport Khon Kaen (KKC)
- Aéroport Udon Thani (UTH)
- Aéroport Ubon Ratchathani (UBP)
- Aéroport Aéroport Intl de Chiang Rai (CEI)
- Aéroport Krabi (KBV)
- Aéroport Surat Thani (URT)
- Aéroport Siem Reap Aéroport Intl de Siem Reap-Angkor (REP)
- Aéroport Rangoon Aéroport Intl de Yangon (RGN)
- Aéroport Aéroport Intl de Phnom Penh (PNH)
- Aéroport Aéroport Intl Wattay de Vientiane (VTE)
- Aéroport Narathiwat (NAW)
Coordonnées de THAI Smile
- WE Code IATA
- +662 118 8888 Appeler
- thaismileair.com Consulter
Présentation de THAI Smile
Thai Smile Airway est l’une des filiales à bas prix de la compagnie Thai Airways International. La compagnie a été créée en 2011 et dessert plus de vingt destinations. Les vols nationaux desservent une dizaine de destinations situées dans les principales régions de Thaïlande. La compagnie propose également des vols internationaux en direction de pays comme l’Inde, la Birmanie, le Cambodge ou la Chine.
La compagnie aérienne propose de nombreux services gratuits en cabine sur ses vols domestiques comme internationaux. Des repas légers ainsi que des collations et des boissons chaudes ou fraîches sont offerts aux passagers de toutes les cabines. Les voyageurs peuvent aussi choisir le siège qui leur convient le mieux sans supplément. Thai Smile Airway permet à ses clients d’emporter un bagage en soute gratuit. Le poids de ce bagage est de 20 kg maximum sur les vols nationaux et de 30 kg maximum sur les vols internationaux. Il est également possible de voyager avec un bagage à main de 7 kg maximum en cabine.
Thai Smile Airway propose deux types de cabines sur ses vols. Les passagers qui voyagent en cabine Smile Plus peuvent transporter sans supplément un bagage en soute de 30 kg maximum sur les vols domestiques et de 40 kg maximum sur les vols internationaux. Ils bénéficient en plus d’un enregistrement et d’un accès à l’avion prioritaire.
La compagnie aérienne est membre de Star Alliance, qui est l’une des alliances aériennes les plus importantes au monde. L’alliance est composée de plus de 25 membres, dont Lufthansa, ANA, Air Canada, Air China ou United Airlines.
Flightstats.com fournit les données sur les statuts de vols, les annulations, et les retards. Les données de Flightstats peuvent ne pas être exactes. Veuillez toujours confirmer les informations indiquées ici directement auprès de votre compagnie aérienne.