Points positifs : Nothing
Points négatifs : The guy ag the desk pushed a very expensive insurance saying it was mandatory even I showing him I bought it online and even saying my credit card covers any issue. He said get it or get off. A real SCAM! That is why The rental car center was FULL of people at all other companies and no one af this mediocre ACE.
Points positifs : cost was ok for time of hear
Points négatifs : car was missing hubcaps and smelled bad
Points positifs : Very unfriendly staff trying to constantly scam you and upsale.
Points positifs : Pick up was confusing due to the explanation of charges, the extra cost of tolls, etc.
Points négatifs : Explanation of the route to the rental car from the rental counter. Also explaining how tolls work, and the charges that appear on the rental contract.
Points positifs : Felix is AWESOME very helpful and TRUE to his word. I DEF WILL use Ace again. Felix was able to help me with gas pricing fareness.
Points négatifs : The car could have been a little cleaner .
Points positifs : Price and drop off were great
Points négatifs : Staff at counter was extremely slow and has poor customer service skills.
Points positifs : There were hidden fees that were not told to me during the initial reservation that bumped my total to 2.5x what I initially paid for. Very disingenous.
Points négatifs : Transparency.
Points positifs : No había auto disponible y tuve que esperar más e una hora por uno, además de que me cobraron casi el doble porque según el personal no tenía ningún seguro pago y no podía rentar el auto asi
Points négatifs : Que sean claros al momento de hacer la reserva y tengas autos disponibles
Points positifs : Ease of picking up and dropping off
Points négatifs : Office was filthy
Points négatifs : Hidden fees! Had to pay more than double the up-front cost when arriving to pick up my car. The entire checkout process was very misleading and is a huge scam. Very low selection and many of the cars were very dented up. Would NOT recommend using ACE.
I canceled, but insurance was charged to my credit card anyway.
Points positifs : The car rental was canceled.
Points négatifs : Despite canceling this transaction with ACE, a mysterious charge of $36 showed up on my credit card statement. I disputed it, and was awarded a refund. However, I should not have had to. ACE should have canceled the insurance at the moment the car was canceled.
SCAM BEWARE!! IGNORE AT YOUR OWN RISK
Points positifs : Nothing at all. It was the worst experience of my traveling life and I've traveled the world over. Kayak and ACE should be ashamed!! I'll NEVER USE EITHER COMPANY AGAIN!
Points négatifs : This business is clearly a scam!! They advertise these very low rates online and take your booking. When when you get there however you are at their mercy and they have all sorts of ridiculous charges they never mention previously and effectively double or even triple the cost of the rental!! The staff are clearly dishonest and even went as far as trying to mislead me by completely lying about the tolls in Miami and wanting to charge me an additional US$50 per week for tolls I absolutely did not need!!! I booked a car with this company for ten days when I booked it the online price stated it would be US$234 for the ten days when I got there the price was almost US$500. I then cancelled the booking and took the car for only TWO DAYS which they charged me US$137. I went to HERTZ and rented a car for EIGHT DAYS and it only cost me US$208 for the entire thing!!! When we returned the car after the two days the rental office had quite a few "customers who were arguing with the ACE staff as they too had been scammed. I left there telling myself I will post reviews about this company everywhere I can because this is just wrong what they're doing. Just wrong! I not only blame ACE the scam company but I also blame KAYAK for not doing due diligence and verifying the offers they are publishing on their site!!! VERY MISLEADING AND HORRIBLE SCAM ALL AROUND!!
Grande (Ford Mustang Convertible ou similaire) est la catégorie de voiture la plus réservée chez Ace à Miami.
Ace possède 1 succursale à Miami. Consultez notre carte des succursales Ace pour trouver celle qui vous convient le mieux.