Location de voitures à Miami

Points négatifs : We did not rent from your company because of hidden fees and thus requested a full refund from Kayak and from the company. They offered a % discount too late for us since we could not depend on Kayak to make the adjustment in a timely manner and rented from another agency. We informed all partied in advance and expect full reimbursement. Kindly confirm that Kayak will assure that full reimbursement is provided. Thank you. MSB 310 855 1112

Points négatifs : The cost on the web was different against the real when arrive at the store. They charged me other costs. The web has to inform that other costs are not included. When I called to the sotre to pick me up in the airport nobody answered the phone. After ask for many persons in the airport the pickup point I was lucky that the transfer was there. The stores changed the location in my renting period and nobody let me know about it.

Points négatifs : The rental "small print" requires proof of insurance. Most do not carry proof of insurance on their person and this is the first car rental company in my experience to require it.

horrible service

Points négatifs : Miami office suppose open 7AM, wait until 7:25 to answer the phone for pick up. The rental suppose pick up at Miami airport and return Fort Lauderdale It had confirmation email. The office said they don't have an location at Fort Lauderdale. Also, you can't return the car before 7am. How do you do airport business. They charge additional 90.00 on the card but was not list as drop off item fee on the email. They have terrible service at the office, false advertisement, rude people at front desk.

Points positifs : 1. Decent car, clean and relatively new 2. Arrival and departure car rental processing was quick

Points négatifs : 1. 50 miles/day limit for FL residents, $.69 for every mile exceeding daily limit 2. $1000 rental deposit-way too much

Extra fees, tardy drop off and dirty car with mech

Points négatifs : My experience stated badly when my flight arrived early but I was told I had to wait at the airport as no cars were available yet. The car I receive had a muddy footprint on the floor. The oil check warning light came on constantly which was especially unnerving on the highway. Several times the key got stuck in the ignition and the car could not be shut off. Like some other guests they tried to upsell me on a sunpass. The drop off was also problematic as there was apparently no urgency to get me back to the airport even though I explained that I was running late for my flight. However the most insidious Issue was that they forced me to purchase liability insurance which increased my rental rate from USD107 to USD204. Their explanation was that since they are a small company they could not afford to cover liability insurance as some of the larger companies. However in the past I have purchased from other small companies in the Miami area without having this issue. I will never use them again.