Points positifs : The car was super clean and new. The customer service was really great, fast and professional.
Points négatifs : Signage at return could be better
Points positifs : Waldene was very helpful during rental.
Points négatifs : Nothing
Points positifs : The staff was ok.
Points négatifs : Well first of all we could have gotten the car that we reserved. We reserved a minivan and we got some type of Toyota. The Toyota was dirty and the and the steering wheel with shake a little wheel drive we took that back and got another car another some type of Toyota. We drove that Toyota around for less than 24 hours and then the maintenance request light came on. We had to take that Toyota back and then they still did not give us a minivan and gave us a Toyota 4Runner. The whole experience was just horrible we had to stop what we were doing in the middle of our vacation to take rental cars back and still did not get what we asked for the minivan. I will NEVER rent a vehicle from advantage ever again!
Points positifs : Yes
Points négatifs : All is good
Points négatifs : Very unprofessional customer service. No manager on duty at least not that I could see. There was one employee serving customers walking them personally down to the garage one at a time making all the customers wait upstairs. Other employees could be heard in the back office horsing around rather than attending to customers. The policy to rent a car it’s time consuming and pointless; they asked me to look up an electrical bill to prove thatMy ID matched the address. Hotwire told me in my confirmation that I had unlimited miles, but the sales customer service representative told me that I only had 150 miles a day.
Points positifs : Staff were interested in extracting as much money as possible. It was discusting.
Points négatifs : More honesty not only looking for money.
Points négatifs : Lots of hidden charges, and it took almost two hours in line to get the vehicle.
Points positifs : I got there on the night of my arrival. I had 3 people in line in front of me. There were 2 ladies working the desk and I sat in line for an hour and 30 mins and not one of us moved up in line. I got out of line and switched rental companies.
Points négatifs : Better desk support and customer service.
Points négatifs : I reserved a mid-size vehicle (Volkswagan Jetta or similar) so my vehicle would have good gas mileage and look sport. I was told the only vehicles available were mini vans. No other alternative or even a slight upgrade was provided. Not friendly at the counter whatsoever. Advantage did not even try to deliver on their agreed upon contract to provide a mid-size vehicle.
Points positifs : They wouldn’t let me rent and only had vans
Points négatifs : Horrible company
Points négatifs : The wait time to get the car was almost two hours.
It took me almost same amount of time to fly from NY to Miami
Grande (Ford Mustang Convertible ou similaire) est la catégorie de voiture la plus réservée chez Advantage à Miami.
Advantage possède 1 succursale à Miami. Consultez notre carte des succursales Advantage pour trouver celle qui vous convient le mieux.