Hôtels près de Pacific Department Store - Shanghai

Points positifs: The hotel is most satisfying to me. The staff service attitude is very good with the whole room. This hotel is worth staying again. After the stay, this price is worth giving, very satisfied.

Points négatifs: No

Points positifs: Fantastic accomodation - nature and city in one. Check in was a breeze and they prepared well in advance. Staff are all courteous and breakfast was great too!

Points négatifs: Stairs...small issue but with small kids, it’s always a worry. Would have liked a real pool but the vitality pool was fun enough for the kids as well. Food option in hotel is not a lot, normally order in room dining but this time skipped it as the option is very limited.

Points positifs: Very charming & discreet property. The scents in the room is very soothing & memorable. Amazing hospitality from the staff.

Points négatifs: The weather during my visit was unbearable hot & humid

Points positifs: Nice touch with an innovative twist. Love the traditional stone buildings in Shanghai. Staff are lovely and gave you the best care. Food is excellent.

Points négatifs: The parking fee is over charged but guess it can’t be changed easily due to its location.

Points positifs: Very spacious accommodation, lovely design, best room amenities. Nothing to say, Perfect stay.

Points négatifs: Only a bit far from major attractions and shopping area. Better to take taxi.

Points positifs: The staff was very professional, internationally trained, but a little stiff. The bedding is comfortable. Good for families due to separate floor spaces.

Points négatifs: Being an expensive property with good critical write ups and traveler reviews, Capella turned out to be surprisingly disappointing. The idea sounds well and good, a hotel made from Shikumen restoration, and we chose this place primarily for its historical lineage. Unfortunately the design failed to realize this story. The restoration itself, as another reviewer has mentioned, feels like a movie set - pristine, perfect, unfeeling. I don't know exactly what was lost in translation, but whatever was unique is now perfect identical rows. The villa themselves are very vertical and narrow, and with five floors of it a little claustrophobic. I'm sure this honors the original houses, but the combination of the small space with a very conservative grand interior design doesn't help the small intimate space (marble bathroom typical of expensive Chinese properties). It feels like they were designing for a standard five star hotel instead of using a much bolder, thoughtful design tailored to the difficult space, or just combine the two villas if you're going for grandiose. If the design couldn't tell the story, I was hoping to get it from the library or other places in the hotel that would point to the history, but not a single book or some subtle exhibit is featured. When I mentioned this to the staff in the end when asked for feedback, one is gracious enough to give me a book on Shikumen. Ironically, it is a photography book, which while interesting, doesn't have much content. Money was thrown in on this project, but not a loving hand and respect to an interesting past. This makes other small things like bad coffee at the restaurant, an ok breakfast, and rough bathroom towels somewhat elementary mistakes for a luxury hotel. Perhaps more time is need for the Capella to find its voice.

Points positifs: Mind blowing property. Superb service. Wow. Excellent hospitality and ambience

Points négatifs: Nothing. All was good

Points positifs: Detailed oriented, legendary service, great ambiance and design. A fantastic stay! The flower decorations were high class, very good taste.

Points négatifs: Some frontline and entry level staff were not properly trained, they stared at guests they don’t recognize and ask them with cold or rude tone. Also they walked by with their own take out food making noises and chitchat in the quiet library, where suppose to have staff passage. This could easily spoiled the effort of professional management team.

Points positifs: Service au top, endroit chic , plein de petites attentions pour le client , tout etait parfait si ce n est que pendant le nouvel an chinois tout est fermé !!! Du coup le quartier qui doit etre tres sympa etait completement mort donc difficile d evaluer...

Points positifs: The superb location in the French Concession is occupied by a complex of original shikumen townhouses, tastefully remodeled as a breathtaking urban resort. The services and facilities are flawless and thoroughly enjoyable. If you are traveling with 2-4 people, do not waste your money on generic five star hotels, but book a shared townhouse suite at the Capella.

Points positifs: As a Shanghainese, Shi Ku Men is a part of our memories. When I was a child, my relatives, classmates, some of them lived in such kind of Shi Ku Men, but old and crowded...but now, it is luxury. I enjoyed the stay on my birthday, I like the clean room and warm service, a small bday party can be held in living room, free mini bar! Fantastic experience!

Points négatifs: Even the guest need to pay the parking fee...

Points positifs: Le meilleur hôtel où j'ai eu le plaisir de passer un séjour. Simplement incroyable. Les villas sont spécieuse et très bien équipée.

Points positifs: L emplacement. Le petit dejeuner etait correct. Paiement en mastercard.

Points négatifs: J avais pris une chambre sans fenetre, c etait tres vieillots comme chambre, propre mais usée de la moquette au joints noircis avec le temps. Impossible d aerer correctement. Pas d expresso au café

Points positifs: Location is near to Xujiahui metro station

Points négatifs: Service not good, reception can’t speak english. Hotel not book room for me and room not meet requirement that request earier.

Points positifs: Good location.

Points négatifs: Leaky bathtub, water puddle on bathroom floor. Very dirty TV remote control handle.

Points positifs: rien

Points négatifs: Pour un Hotel 4 étoiles, c'est minable ! et le personnel....aucun service, nous avons toujours l'impression les déranger surtout quand ils sont scotchés devant leur smartphone à faire des jeux !

Points positifs: Chambre calme, très bien équipée. Petit déjeuner sous forme de buffet offrant un très large choix. Hôtel très bien situé près d’un parc et près de boutiques agréables. Pour ceux qui aiment, un centre commercial est très proche ( nous n’y sommes pas allés) De l’hotel, on rejoint l’aero International de Hongtiao en environ 30 minutes en taxi

Points négatifs: RAS

Points positifs: - Great selection for breakfast, great mix of western (eggs, bread, sausages) and eastern food (e.g. congee, dumplings etc). There is an open area where the cooks cook in front of you. - Very luxurious decor for a fraction of the price - Big bathroom and spacious rooms - Within walking distance to the metro station - Can leave luggage with them at no additional cost

Points négatifs: - Booked through Bookings.com with breakfast option. There was a slight miscommunication with the receptionist as they did not give us a "meal token"which resulted in confusion when we got to the actual restaurant - Staff could be a bit nicer. I am a native mandarin speaker and when I checked in they asked for a bond which exceeded the actual fee of the stay. They issued a receipt for the bond but I am pretty sure at the time they did not explain that the amount I paid was a bond. They only refunded the difference when I inquired upon check out. - Unlike big foreign hotels they do not have vpn services with their WiFi meaning no access to Google or Facebook

Points positifs: Good location if you compare with other in the french conccesion. And you can check out at 2pm.

Points positifs: The room is good , the location is good but that it.

Points négatifs: The staff very rude not friendly not polite at all. The breakfast is very poor, same for 5 days.... and cold without any name in front of the food. Internet connection never work or very poorly....

Points positifs: The complimentary breakfast was quite nice. The location is surrounded by a lot of malls and very accessible.

Points négatifs: The room could be a little brighter. A little dark for me but it can be seen as romantic. Not many usual facilities like gym and swimming pool.

Points positifs: It was spacious.

Points positifs: Super location, nice breakfast.

Points négatifs: Very uncomfortable bed. Booked a room with no window which was not a good decision.

Points positifs: Good value for money, decent bedrooms, renovated hotel.

Points négatifs: Original bedroom didnt match pictures, but staffs kindly changed the room. Cleaning could be improved.

Points positifs: Location and roomconfort

Points négatifs: The price exceeded the booking .com rate from 30 % because of service rates : I did not take any breakfast or minibar items so I don’t understand what I paid for .

Points négatifs: La photo de la maison affichée sur Booking.com n’est pas celle où on loge

Points positifs: I loved that The Fenyang Garden Hotel was so beautiful, quiet and well located in Shanghai. Our room was spacious, comfortable and clean and the hotel is walking distance to shopping centres, fabulous restaurants and tree lined streets.

Points positifs: La situation de l'hôtel,

Points négatifs: Mauvaise reception du personnel à l'accueil

Points positifs: Great location.

Points négatifs: Breakfast isn’t very good for westerners.

Points positifs: Great location, close to lines 1, 10 and 12 and perfect for exploring the French Concession. Easy access to Hongqiao airport and station either via subway or taxi. Staff are very friendly and the hotel is comfortable with a quiet and relaxed atmosphere.

Points négatifs: The gym/fitness room is quite basic otherwise the hotel either met or exceeded expectations.

Points positifs: Great location. Helpful staff.

Points positifs: Very nice buidling in a very attractive area, easly connected to downtown by metro. Spacious and confortable rooms

Points négatifs: I found breakfast of poor quality compared to other hotels I visited while travelling in China. Breakfast is optional and cost 12 Euros, you do expect quality! The garden is not usable as it is a parking space. English speaking ability are next to nothing.

Points positifs: Location, large, clean comfortable rooms.

Points négatifs: Wifi is terrible. Cleaning ladies want to clean your room at 9am. Staff is less then friendly.

Points positifs: Location, fact it’s in a nice secluded garden , friendly helpful staff, interior of a good standard, well kept.

Points négatifs: Nothing to speak of.

Points positifs: Large room, well furnished

Points négatifs: Poor lighting

Points positifs: A hotel as a hotel should be...., nice setting, well located

Points négatifs: Nothing, actually... Shanghai taxi drivers... they are rude, sometimes unreliable and unwilling to make efforts....

Points positifs: Aimable personnel professionnel, bien situé, calme, propre, fonctionnel et les chambres sont bien équipées

Points négatifs: L'odeur dans les ascenseurs et dans la chambre

Points négatifs: The hotel is next to a disco venue and it is very noisy at late night

Points positifs: Pity there is no children’s space

Points positifs: Emplacement

Points négatifs: Ne pas avoir été prévenu du fait que les installations sportives (salle de sport et piscine) étaient indisponibles pendant toute la durée de notre séjour pour cause de rénovation et ne pas avoir été remboursé d’une partie du prix de la chambre en conséquence.

Points positifs: Friendly and helpful staff. Comfortable room and decor of the hotel is tasteful. Good location with cafes close by.

Points négatifs: We cannot collect SPG points because we didn’t book directly with the hotel.

Points positifs: Chambre et salle de bain très grandes - propres et confortables pour un tarif très raisonnable. Bon emplacement. Très bon équipement (cafetière, bouilloire, thé-café-eau purifiée, fruits frais à disposition). Personnel ayant un niveau d’anglais correct.

Points négatifs: Vue très laide sur arrière cour. Nuisances sonores tôt et tard (chambre située à l’aplomb d’une zone de livraison - chargement et déchargement de camionnettes de blanchisserie etc). Mauvaise isolation phonique au niveau des fenêtres. Room service très médiocre, très mauvais rapport qualité-prix sur ce point. Air conditionné impossible à stopper malgré des demandes répétées au Front Desk (le dpt ‘Engineering’ supposé le couper ne l’a jamais fait = courants d’air froid au dessus du lit et dans la salle de bain). L’interrupteur de commande placé dans la chambre ne fonctionnait pas.

Points positifs: There are many good things about this hotel. The rooms are big, clean and well appointed. Internet connection was good. The best thing for me is that the rooms are very strict with smokers. As many China travelers would be aware, a non smoking room (even if the floor is marked as non smoking) are likely to have heavy smoke smell. This isn't the case with this hotel. I had the experience of dining at a smoked filled restaurant. Once i reentered the hotel room, within minutes, security came to my room as the smoke alarm had detected smoke. I wish all hotels in China could have such practice so that non smokers can enjoy a non smoking room. Kudos to the hotel !

Points positifs: Esthétique de l'hôtel grand confort des chambres

Points négatifs: personnel de réception peu avenant maniement difficile des interrupteurs de chambre (rideaux, éclairage) éclairage insuffisant pour lire dans son lit

Points positifs: Reception desk staff needs training. Rm not ready even at 2:30 and cannot say when it’ll be ready. So guest has to keep asking to know whether to wait, go walk around and for how long . Offering a free drink is not always the solution .

Points négatifs: Staff attitude

Points positifs: Just what one needed been on the move

Points négatifs: They could not change GBP only Euros or USD how odd

Points positifs: Very close to my office in Shanghai and a value for money choice for me.

Points positifs: Beautiful hotel excellent service, very polite staff, great location, good dimsum menu in the Chinese restaurant.