Avis des clients
Note globale
7,8
Bien
Basé sur 8 386 avis
Note générale
8,1
Embarquement
8,2
Confort
7,7
Équipage
8,5
Divertissements
6,9
Restauration
7,1
Passer directement au contenu principal
Avis des voyageurs pour Sun Country Air
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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4,0
Points positifs : The crew was very kind
Points négatifs : I was very uncomfortable the whole time. No room to move, or get up to use the restroom.drinks were flat.
avis de
-
10,0
Great flight and service
Points positifs : Love the staff...very friendly!
Points négatifs : A perfect flight!
avis de
-
4,6
When you pay for first class, that’s what you should get
Points négatifs : First class was distinguishable by the pull down panel on the middle seat acting as the console. There was nothing to buffer the noise and comotion common ib coach. I had upgraded to 1st class counting on the additional space and quiet to get some work done that required consentration. Really I am feeling ripped-off of the extra $135 I spent. As far as I’m concerned Sun Country over charged for the chicken wrap and tannin laden wine I was served. I would love a refund
avis de
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6,6
Decent, wouldn’t complain.
Points positifs : More leg room than typical coach. Allows a bag up to 50 lbs, not 40 like spirit. Much more doable
Points négatifs : Didn’t offer complimentary snacks like peanuts or pretzels, only for purchase. Baggage fees are ridiculous! WTH is happening with fees at every point of your travel. Outrageous
avis de
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2,0
Points négatifs : there was a hurricane and we couldn't make the flight since they where evacuating were our house is. we are still hoping the airline will work with us on our tickets. we would like to fly this week to ckeck it out. we would love to hear if you can help us.
avis de
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6,5
Points négatifs : Waiting 15 minutes after landing to get off the plane and another 25-30 minutes for our luggage-ugh.
avis de
-
6,0
Flight was overbooked
Points positifs : They were able to get us on the flight in first class
Points négatifs : That it took over an hour for them to get us on the flight that we had purchased an airline ticket for. The flight was oversold by five people and although there were first class seats available, the agent initially wasn’t willing to give them to us without upcharging us for them. No way we were going to get upchargwd for something that was not our fault!
avis de
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2,0
Points positifs : Wasn't there
Points négatifs : Wasn't there
avis de
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2,0
Points positifs : Nothing
Points négatifs : I was not allowed to board the flight. I arrived 30 minutes before departures and they refused to print my ticket. The lady claimed it was an airline policy to stop printing tickets 45 minutes before the flight leaves but on my original departure from Dallas I arrived 30 minutes early and waited in line until about 10 minutes before departure and they still printed my ticket. if its policy why was I able to do it the first time with no issue? i had to buy a whole new ticket with a new airline. I want a refund.
avis de
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2,0
Sun Country is terrible to its customers
Points positifs : We were scheduled to leave at 9:55 am and delayed until 6:30 with zero compensation and little communication.
Points négatifs : Zero compensation and zero communication terrible customer service
avis de
-
4,5
Points positifs : Crew and check-in staff were very polite.
Points négatifs : A lot of people believe that SC is now an investors-first company, not a consumer-first company. Newer policies made by upper management have turned off a lot of people. Too many up-charges for baggage and seating. If I buy 2 tickets I expect that I can sit together without having to pay more. Plane was late, baggage carousel was delayed.
avis de
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5,0
Not the best airline.
Points positifs : Price was reasonable.
Points négatifs : The lady at the check in counter was unfriendly - gave me hard time communicating with me.
avis de
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4,0
Points positifs : The crew was very kind
Points négatifs : I was very uncomfortable the whole time. No room to move, or get up to use the restroom.drinks were flat.
avis de
-
4,6
When you pay for first class, that’s what you should get
Points négatifs : First class was distinguishable by the pull down panel on the middle seat acting as the console. There was nothing to buffer the noise and comotion common ib coach. I had upgraded to 1st class counting on the additional space and quiet to get some work done that required consentration. Really I am feeling ripped-off of the extra $135 I spent. As far as I’m concerned Sun Country over charged for the chicken wrap and tannin laden wine I was served. I would love a refund
avis de
-
2,0
Points négatifs : there was a hurricane and we couldn't make the flight since they where evacuating were our house is. we are still hoping the airline will work with us on our tickets. we would like to fly this week to ckeck it out. we would love to hear if you can help us.
avis de
-
6,5
Points négatifs : Waiting 15 minutes after landing to get off the plane and another 25-30 minutes for our luggage-ugh.
avis de
-
6,0
Flight was overbooked
Points positifs : They were able to get us on the flight in first class
Points négatifs : That it took over an hour for them to get us on the flight that we had purchased an airline ticket for. The flight was oversold by five people and although there were first class seats available, the agent initially wasn’t willing to give them to us without upcharging us for them. No way we were going to get upchargwd for something that was not our fault!
avis de
-
2,0
Points positifs : Wasn't there
Points négatifs : Wasn't there
avis de
-
2,0
Points positifs : Nothing
Points négatifs : I was not allowed to board the flight. I arrived 30 minutes before departures and they refused to print my ticket. The lady claimed it was an airline policy to stop printing tickets 45 minutes before the flight leaves but on my original departure from Dallas I arrived 30 minutes early and waited in line until about 10 minutes before departure and they still printed my ticket. if its policy why was I able to do it the first time with no issue? i had to buy a whole new ticket with a new airline. I want a refund.
avis de
-
2,0
Sun Country is terrible to its customers
Points positifs : We were scheduled to leave at 9:55 am and delayed until 6:30 with zero compensation and little communication.
Points négatifs : Zero compensation and zero communication terrible customer service
avis de
-
4,5
Points positifs : Crew and check-in staff were very polite.
Points négatifs : A lot of people believe that SC is now an investors-first company, not a consumer-first company. Newer policies made by upper management have turned off a lot of people. Too many up-charges for baggage and seating. If I buy 2 tickets I expect that I can sit together without having to pay more. Plane was late, baggage carousel was delayed.
avis de
-
5,0
Not the best airline.
Points positifs : Price was reasonable.
Points négatifs : The lady at the check in counter was unfriendly - gave me hard time communicating with me.
avis de
Suivi des vols
Itinéraires proposés par Sun Country Air
Aéroports populaires desservis par Sun Country Air
- Aéroport de Minneapolis St Paul (MSP)
- Aéroport de Cancún (CUN)
- Aéroport de Las Vegas McCarran (LAS)
- Aéroport de Fort Myers SW Florida Intl (RSW)
- Aéroport de Orlando (MCO)
- Aéroport de Phoenix Sky Harbor Intl (PHX)
- Aéroport de Tampa (TPA)
- Aéroport de Portland (PDX)
- Aéroport de Puerto Vallarta (Lic. Gustavo D. Ordaz) (PVR)
- Aéroport de Nashville Intl (BNA)
- Aéroport de Aéroport Intl de Punta Cana (PUJ)
- Aéroport de Dallas-Fort Worth et autres aéroports (DFW)
- Aéroport de Palm Springs (PSP)
- Aéroport de Los Angeles (LAX)
- Aéroport de San Francisco (SFO)
Coordonnées de Sun Country Air
- SY Code IATA
- Appeler
- suncountry.com Consulter
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