Trouvez des vols pas chers avec Sun Country Air

Points positifs : Nothing. Delayed for 4 hours. No time change updates were ever provided at the airport. No communications provided as to why our flight was delayed. No other options given. No food or drink vouchers given & of course, no discounts provided for future travel. Not that would EVER fly Sun Country again

Points négatifs : Communication and updates. At the very least, food and drink vouchers. 4 hours is a LONG time to be delayed. Extra points had the airline reimbursed their $40 ONE WAY bag fee regardless whether it’s a carry on or checked luggage.

Points positifs : Nothing. I was not allowed to board because I was 5 minutes late for checkin and was not allowed to check in ahead of time online. I had a ticket. The plane was right on the other side of security. I had plenty of time to catch my flight if I'd had a boarding pass. Instead I had to buy a new ticket.

Points négatifs : Let me check in ahead of time online. Also, make it abundantly clear on the ticket and elsewhere that if I check in at the airport it has to be at least 45 minutes before departure.

Points positifs : The crew was very nice and professional.

Points négatifs : Delays. We got to the airport 2 hours early and at that point saw the flight was delayed 35 min. By the time we got through security and to the gate the flight was now delayed over 4 hours. Then at one point the delay changed to 3 hours. Then back to 4. We didn’t find out a reason till we took off.

Points positifs : We arrived .

Points négatifs : budget airline with terrible service. I did not make my return flight due to their line moving so slowly - took 2 hours in line to be told I didn’t arrive early enough. Many people in the line missed their flight - no refund and no help. Booked with another airline - not flying Suncountry again.

Points négatifs : Not a comfortable seat. Crew was meh, no one seemed to be in a good mood. Just not a Sun Country fan.

Points négatifs : Not a big Sun Country fan. No App!?!?

Points positifs : The crew was friendly.

Points négatifs : Sun Country lost my bag and could not provide any status at the airport when we arrived. The boarding process was inconvenient; including a shuttle to the tarmac. Plane was dirty upon entering. Entertainment (airfi) didn't work.

Points positifs : The crew was great!

Points négatifs : I had to take a bus from my gate to the plane from the new D21-26 gates.

Points négatifs : Got another plane or somehow figured out a way to get us home instead of being delayed 6 hours.

Points positifs : None

Points négatifs : 4.5 hour delay for maintenance issue, flight attendants were rude, uncomfortable seats

Points négatifs : Rude flight attendants.

Points négatifs : It was delayed 3 hours due to rain that lasted about 30 minutes

Points positifs : Price was right and the flight was comfortable.

Points négatifs : No inflight entertainment and a real lack of food for a 5 hour flight.

Points positifs : The crew was generally nice to me and my emotional support animal (dog). The people checking in my bag were friendly.

Points négatifs : If you are traveling with an emotional support/service animal-make sure to include the breed and approximate weight of the animal in the "additional details" on the online form you have to fill out. They don't ask those questions but then need it to process the request. Call times are 90+ mins.

Points négatifs : Smelled like fish and urine, was an hour late

Points positifs : The little charging thing where you can plug in your charger.

Points négatifs : The seats, flight attendants attitude, and cleanliness.

Points positifs : They didn’t let me on I want a refund this made me miss my birthday party in Chicago thanks for ruining 25

Points négatifs : Refund

Points négatifs : WiFi, friendliness, food options

Points positifs : Head cushion on seat

Points négatifs : Customer service needs to be worked on. From ticketing to flight attendants. Poor service

Points positifs : It landed early.

Points négatifs : Some complimentary snacks. No extra fee for online check-in. It’s cheaper to you to allow people to check themselves in online than make people check in at the desk that was woefully understaffed. Made it a terrible experience for all

Points positifs : Nothing I don’t think I’ll fly sun country again

Points négatifs : Provide online check in at no cost. The extra cost resulted in everyone checking in at counter that was miserably understaffed. It could have resulted in a missed flight except flight was delayed for 3 hours. Due to mechanical issues.