Trouvez un vol pas cher Japon - Bretagne

Points positifs : "The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt."

Points négatifs : "Really felt happy on time touch down nice journey with delta"

Points positifs : "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"

Points positifs : "The crew was kind."
Points négatifs : "I sat in the last row, in the window seat, except there was no window at all. It was the only area of the plane without a window. The seat did not recline, and there was no window. It was claustrophobic to say the least."

Points positifs : "Crew. Alcohol and water bottles. Food. Entertainment. Comfort"

Points négatifs : "Excellent service"

Points négatifs : "Too many flight delays and gate changes"

Points positifs : "I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect."
Points négatifs : "Flying first class!"

Points négatifs : "Mechanical difficulty. Late Then missed connecting flight. 4 hours in a hotel. Then back to the airport the next day. Why can’t airline keep planes in good condition?"

Points négatifs : "No air conditioning in the plane and we had to sit on the runway for 25-30 minutes, very uncomfortable and we weren’t kept up on what was going on. Crew acted like they didn’t want to be there"

Points positifs : "The flight was 90 minutes late"
Points négatifs : "On time performance"

Points négatifs : "I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint."

Points positifs : "Al the amenities were provided."
Points négatifs : "In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles."

Points positifs : "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Points négatifs : "Perfect experience. Well done. Treat people like friends. Simple. Works."

Points positifs : "Crew was very sweet"

Points positifs : "Équipage commercial chaleureux et efficace"
Points négatifs : "Angle inclinaison des sièges de première"

Points positifs : "Liaison quotidienne fiable"
Points négatifs : "C’est un petit jet avec espace limité"

Points négatifs : "Tout"

Points négatifs : "Le choix des films, la nourriture, l'information de vol sur la tablette"

Points positifs : "Personnel courtois"
Points négatifs : "2h de retard ..."

Points positifs : "The flight crew was amazing! Very helpful and did everything they could to assist!"
Points négatifs : "The plane was pretty toasty! It didn't really mellow out once we got in the air, either! That was my only complaint."

Points positifs : "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Points négatifs : "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."

Points positifs : "L’horaire Respectée"
Points négatifs : "Rafraîchissements peu de choix"

Points positifs : "tout"
Points négatifs : "le confort des sièges"

Points positifs : "tout"
Points négatifs : "le confort des sièges"

Points positifs : "?"
Points négatifs : "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"

Points positifs : "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Points négatifs : "Un autre transporteur!?"

Points négatifs : "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."

Points positifs : "Le personnel de Board a ete formidable. Le siege etait tres confortable"

Points positifs : "Plane was on-time, that was the only thing nice to say about this flight."
Points négatifs : "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."

Points positifs : "Le choix de films"
Points négatifs : "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"

Points négatifs : "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."

Points négatifs : "There is no room. The snacks were fine, but the main meal was disgusting."

Points positifs : "The flight crew was very competent and welcoming."
Points négatifs : "The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so. The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class."

Points négatifs : "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."

Points positifs : "Tout est dit plus haut"
Points négatifs : "Tout est dit plus haut"

Points positifs : "Sky Priority L’espace pour les jambes"
Points négatifs : "La classe premium est devenu du gros n’importe quoi! Les petites attentions ne sont plus là ( cône de bonbons). Le personnel de bord disparaît après le service du repas et ce, pour le restant du vol. Les rideaux séparateurs restent ouverts! Quant au confort des sièges, n’en parlons même pas! Dur sur les fesses, le dos, les jambes et le sommeil! Bref, cette classe n’a plus rien de premium!"

Points négatifs : "Ras puisque j'ai pas pu le prendre!"

Points positifs : "Rien"
Points négatifs : "Ils ont annoncé un retard d'une heure reçu sur mon email, je suis donc allé à l'aéroport pour le nouvel horaire et quand je suis arrivé il venait de fermer le vol et ont refusé de me laisser monter! J'ai donc raté l'avion, ils m'ont donné un billet gratuit par contre je n'ai pas pu être à mon rdv qui était important"

Points positifs : "THe crew was super"
Points négatifs : "Confort no good very tight seats Movies hard to understand Announcements hard to hear"

Points positifs : "Personnel professionnel et accueillant, départ et atterrissage à l’heure"

Points positifs : "Kindness of the staff"

Points positifs : "Equipe sympa et investie."
Points négatifs : "Vieil A380 avec des sièges peu confortables mais surtout une télé et un service VOD sordide. Dîner et boissons bonnes mais petit déjeuner infecte. Pain « étouffe-chrétient »"

Points positifs : "Service et accueil"
Points négatifs : "Le retard de plus de deux heures!"

Points positifs : "Service de crew à bord, très gentil."

Points positifs : "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Points négatifs : "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."

Points négatifs : "The business class seat is just complety outdated"

Points négatifs : "Pas de l'eau"

Points positifs : "Flight attendants were great!"
Points négatifs : "Flight was super late, I’m hearing impaired and there’s no apparent closed captioning option for anything I was trying to watch"

Points positifs : "Yes"
Points négatifs : "Nothing. Flight was amazing"

Points positifs : "Nice crew, good food."
Points négatifs : "Both bathroom were not working in business class area."

Points positifs : "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Points négatifs : "I flew economy and all was good and appropriate to the level."

Points positifs : "Crew good and seat OK but not exceptional for business class"
Points négatifs : "Food was average - main course could have been better. Range of movies ok but not great"

Points négatifs : "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Points positifs : "The crew."
Points négatifs : "The time between flights."

Points positifs : "Excellent crew, good food & movie selection."

Points négatifs : "The KLM crew are always great serving and treating you. Well above many other airlines."

Points positifs : "No delay and nice staff"

Points positifs : "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Points négatifs : "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points négatifs : "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Points positifs : "Like the overall KLM experience"
Points négatifs : "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "I love the food"

Points positifs : "Crew was good"
Points négatifs : "Food"

Points positifs : "Friendly and efficient crew. Flights were on time if not even early."

Points négatifs : "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Points positifs : "We got to Amsterdam on time"
Points négatifs : "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Points positifs : "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Points négatifs : "old screens and entertainment system leg room to small"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "punctuality of boarding and flight time"
Points négatifs : "attitude of crew in business class: no sense of true hospitality"

Points positifs : "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Points négatifs : "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Points positifs : "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Points négatifs : "Can't think of anything."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "Fast boarding"
Points négatifs : "The entertainment system wasn’t working for the whole 10 hour flight."

Points positifs : "Nice crew; clean plane; decent dinner"
Points négatifs : "No entertainment system; insufficient knee space"

Points négatifs : "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Points positifs : "Service, technology"
Points négatifs : "Could not print by boarding card and was not allowed to board in Amsterdam"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "Decent seat size. Sorta slept the whole flight."

Points négatifs : "Bag was lost"

Points positifs : "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Points négatifs : "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Points positifs : "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points positifs : "Good multi media access and content"

Points négatifs : "Too late i missed my connection flight"

Points positifs : "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Points négatifs : "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Points positifs : "newer plane, good staff"
Points négatifs : "need better and more food options, more often"

Points négatifs : "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Points positifs : "That we didn’t crash"
Points négatifs : "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Points positifs : "Manque de place"
Points négatifs : "La place"

Points positifs : "Check in was good"
Points négatifs : "Food. Don’t serve anything if it is going to be that bad. And offer beverages"

Points positifs : "Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time."
Points négatifs : "Keep up great service standards"

Points positifs : "Was given lounge access, quick easy boarding, very organized."

Points négatifs : "Confort et divertissements."

Points positifs : "The flight attendants were wonderful and the business class seats were very spacious and comfortable."

Points négatifs : "If a flight is delayed, they could inform us."

Points négatifs : "Got me there, no worries."

Points positifs : "The flights left and arrived on time."
Points négatifs : "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."

Points négatifs : "Departing on time, boarding more organized fashion."

Points positifs : "The fact that it was an over night flight."
Points négatifs : "1) The service was terrible terrible. 2) food was extremely poor. You cannot offer *only* pork and fish. 3) Bad entertainment system. Namely no movie descriptions, bad infotainment system navigation. Poor subtitle choice."

Points positifs : "This plane is in much better shape than the last one."
Points négatifs : "Flight delays seem to be a common thing with VN airlines"

Points positifs : "Flying was smooth."
Points négatifs : "Flight delayed an hour. Announcements over PA was ear-splittingky loud."

Points positifs : "Entertainment was ok"
Points négatifs : "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."

Points positifs : "Comfort"

Points négatifs : "Boarding was announced for gate 27, then 22 on th Board, then back to 27 so we ran around a bit."

Points négatifs : "Les hôtesses et stewards ne parlent pas ben l'anglais et encore moins bien le français."

Points positifs : "Very professional crew. Plenty of in-flight entertainment options. Food was good."
Points négatifs : "Less magazines in seat pocket (there wasn’t enough room for my own stuff)."

Points négatifs : "Delayed with no announcements or explanation."

Points positifs : "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
Points négatifs : "It was early but that was our choice!"

Points négatifs : "Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management."

Points positifs : "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."

Points positifs : "rafraîchissements"
Points négatifs : "Retard et non chaland pour certains membres"

Points positifs : "The people at the counter helped me and were great"

Points positifs : "The plane was new and the food was fresh."

Points positifs : "Onboarding went well and bagage was out fast in Nha Prang"
Points négatifs : "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."

Points positifs : "Crew was excellent and the flight was great."
Points négatifs : "My Kayak account was opened in the US years ago. Google and Gmail are blocked in Mainland China. So if I book hotels or flights any updates or ticket information is sent to my Gmail account which I can never see I realize that too late and tried to notify you but you never answered back I realize that too late and tried to notify you but you never answered back. I feel I cannot use Kayak in China anymore."

Points positifs : "Good"
Points négatifs : "Was ok"

Points négatifs : "Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly"

Points négatifs : "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."

Points négatifs : "Plane was hot and stuffy. Temperature varied started out comfortable and got hot and stuffy"

Points positifs : "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
Points négatifs : "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."

Points positifs : "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Points négatifs : "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"

Points positifs : "Ponctualité Verre d'eau fourni Bon staff"
Points négatifs : "Pas trop de divertissemeent à bord"

Points négatifs : "Extraordinarily uncomfortable seats"

Points positifs : "The A-321 was a bit worn but that was expected. Cabin crew were quite nice and the meal was excellent. I’ve traveled in both economy and business class and both are much nicer than domestic flying in the USA. I highly recommend Vietnam Airlines"
Points négatifs : "Nothing"

Points positifs : "The crew was very attentive and nice"
Points négatifs : "The seats are very close together. It's hard to get comfortable"

Points positifs : "Great service"
Points négatifs : "plane a little old"

Points positifs : "Friendly staff, good enough seats. Cabin temperature was fine. Easy boarding and exiting."
Points négatifs : "Bus gate when we arrived in HK. Was delayed but not their fault (typhoon in HK). Everything else was fine."

Points positifs : "Food served inflight was excellent, new airplane, and comfortable legroom"

Points négatifs : "Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back"

Points positifs : "On time, lunch served, no problems."
Points négatifs : "No entertainment, but a very short flight, one hour, who cares?"

Points positifs : "The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us."
Points négatifs : "Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served."

Points négatifs : "They charged for overweight luggage; Vietnam was the only country to do this."

Points positifs : "Early check in was not a problem and baggage check in weight is great and not paying for it."
Points négatifs : "This flight seems more and more every time we take an econo flight which, should be cheaper then what you get for pricing. No fluff flight only I can see the different is the baggage weight you can take is only the extra. Seem we stayed on the tar mac for a while flying out and flying in Ho Chi which, the air movement in the cabin was not that great at all and little stuffy and warm. One thing leaving out of Term 3 at Singapore if you go thru Immegration and want to eat the food is not great all and stay away from Burger King and for the 3rd time got sick again! Worst Burger Jiont in the World ever! From no soda, the chicken nuggets tasting like fish, and the Burgees did not taste like burger very sickening! Thier are a rip-off to still wanted everyone to pay full price for the a meal and without no drink and pay extra for water and wanted people to pay for ice. Burger King Co. really need to take hard look at this Joint for very bad foods serving people and getting them sick and ripping people off with money. Seats are small and compact and the seat belt for the airline is small for a bigger person and not meaning over weight."

Points positifs : "Il n'y a eu aucun probleme, tout s'est bien passé. Choix relativements corrects en films. Repas acceptables. Personnel très bien."
Points négatifs : "Rien à signaler"

Points positifs : "Flight was on time and crew was professional and polite."

Points positifs : "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."

Points négatifs : "Nothings"

Points positifs : "On time, smooth flight"
Points négatifs : "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."

Points négatifs : "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"

Points positifs : "Vous ne savez même pas que l'avion n'a même pas décollé car l'aéroport était fermé !!!!"
Points négatifs : "Plus jamais de Kayak"

Points positifs : "I loved the different features on the screen and the excellent. Customer service on this flights"
Points négatifs : "The space on the seat."

Points négatifs : "Seat recline was broken- wouldn’t hold position."

Points positifs : "Très bien"
Points négatifs : "RAS"

Points positifs : "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Points négatifs : "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."

Points positifs : "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."

Points positifs : "À bord, généralement tout se passe bien"
Points négatifs : "Retard, perte des bagages, pas d'excuses.. Typique d'Air France"

Points positifs : "Le manque de contact et guide pour les nouveaux systèmes d’enregistrement et embarquement."
Points négatifs : "Plus de présence du personnel au sol."

Points négatifs : "Ne pas avoir du retard pour le décollage"

Points positifs : "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Points négatifs : "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"

Points négatifs : "More options for gluten free food. Always get the same dish"

Points positifs : "The entertainment options were great."
Points négatifs : "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."

Points positifs : "On time, no hassle."

Points positifs : "Le personnel était chaleureux et le vol en lui lui-même plutôt tranquille."
Points négatifs : "La qualité des distractions. Parfois, l'écran buggue et sur un vol de 8h, les distractions sont primordiales."

Points positifs : "The crew was excellent."
Points négatifs : "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."

Points positifs : "Personnel plus que pro"

Points négatifs : "sièges trop serrés"

Points négatifs : "Not to be late ,and not to loose my luggege"

Points positifs : "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Points négatifs : "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"

Points positifs : "la ponctualité du vol et les services a board"

Points positifs : "Great seat. Comfortable. Quick boarding."
Points négatifs : "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"

Points positifs : "Fantastic Crew!"
Points négatifs : "Seats are comfortable but tight."

Points positifs : "Intranet meant I could watch movies on my iPad"
Points négatifs : "Seats are very uncomfortable"

Points négatifs : "Ras"

Points positifs : "Personnel de bord aimable, vol sans encombre"
Points négatifs : "Obligation d’enlever l'ensemble des films transparents protecteurs sur les valises, alors même que lors du voyage aller la compagnie n'avait pas embarqué une valise (non filmée), toujours très désagréable de devoir reprendre les bagages au comptoir d'enregistrement. Demande de justificatifs d'adresse lors de l'embarquement alors que ces justificatifs n'étaient pas requis sur le voyage aller. Vérification minutieuse de l'ensemble des poids des bagages à main (qui étaient tous conformes) pour un vol intérieur d'une heure... A l'évidence le service client n'est plus au rendez-vous avec Air France."

Points négatifs : "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."

Points négatifs : "Plus de 30 min de retard dû a une mauvaise organisation à Charles de Gaulle."

Points positifs : "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Points négatifs : "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"

Points positifs : "Snack et boisson à bord, plutôt confortable, embarquement rapide avec bébé"
Points négatifs : "Avion retard.. Pas drôle avec un bébé fatigué"

Points négatifs : "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"

Points négatifs : "le vol a dû être dérouté vers Marseille. Le transfert vers Nice a été effectué en bus pour une arrivé au delà de 19h."

Points négatifs : "Le site internet nous a pas expliqué que pour le Vietnam au-delà de 15 jours il fallait un visa du coup on a perdu le billet de l'allée plus on va reprendre un billet cela nous a coûté 1000 € juste pour l'aller de plus de nos voyages cela est inadmissible j'aurais pu nous avertir qu'un visa en une heure été délivrable. Je comprends pas qu'on travaille en aéroport en plus pas nous indiquer ou même le site au-delà de 15 jours voir d'autres pays quand on y va il nous faut un visa c'est inadmissible de perdre 1000 € sans compter qu'ils ont même pas fait un geste pour au moins reprendre un vol ça ne coûte plus cher que si on prenait un voilà par. Je recommande pas la compagnie Vietnam Airlines ce sont des gros voleurs des escrocs"

Points positifs : "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Points négatifs : "Business class seating on the AirBus 318 is very cramped."

Points positifs : "Le repas était très bien et le petit déjeuner ok"

Points positifs : "Friendly crew, good meal and entertainment"
Points négatifs : "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."

Points négatifs : "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"

Points positifs : "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."

Points positifs : "The crew worked hard, but the food was below the French standards."
Points négatifs : "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."

Points négatifs : "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."

Points positifs : "Flight attendants were very nice"
Points négatifs : "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"

Points positifs : "Great service and food."
Points négatifs : "Tv screen is resolution is to low. Hard to see details."

Points positifs : "On time."
Points négatifs : "Did not seat together passengers, although booked and checked in at the same time."

Points positifs : "Food has improved a lot on business class. Meals are more creative."
Points négatifs : "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."

Points négatifs : "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."

Points positifs : "Rien."
Points négatifs : "Le service était inexistant. On ne nous a même pas proposé à boire à moi et mes amis..."

Points positifs : "Bon système à bord, films récents, écran assez grand"
Points négatifs : "Pas beaucoup d’espace entre les sieges, nourriture juste correcte"

Points positifs : "It was a wonderful flight and service . Hospitality and welcoming."
Points négatifs : "Nothing everything was amazing ."

Points positifs : "Long courrier et vol à l’heure. L’équipage est aimable et présent. Arrivée même en avance au final."
Points négatifs : "Le repas est bcp trop moyen. C’est original mais juste moyen en qualité. L’espace pour les jambes est juste, j’ai donc voyagé au premier rang cette fois ci."

Points positifs : "Average"
Points négatifs : "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"

Points positifs : "Nothing"
Points négatifs : "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."