Trouvez des vols pas chers Aéroport de Bruxelles - Londres

Points positifs : "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Points négatifs : "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."

Points négatifs : "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"

Points positifs : "I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers."
Points négatifs : "I honestly had no issues with my flight."

Points positifs : "Food was good and plentiful."
Points négatifs : "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"

Points positifs : "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Points négatifs : "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"

Points positifs : "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Points négatifs : "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"

Points positifs : "Nice and attentive crew Big a330 plane with great business class"

Points positifs : "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Points négatifs : "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."

Points positifs : "Water provided."
Points négatifs : "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"

Points négatifs : "La ponctualité"

Points négatifs : "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."

Points positifs : "Crew was very courteous and helpful"
Points négatifs : "More leg room"

Points positifs : "Le personnel naviguant, l'avion la gentillesse"
Points négatifs : "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"

Points positifs : "Le personnel toujours aussi souriant et agréable"
Points négatifs : "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"

Points négatifs : "Very good!"

Points négatifs : "Very nice company!"

Points négatifs : "Missed flight. Misplaced checked bag. Filed complaint with Swiss."

Points négatifs : "Selon moi, Pas assez de choix de Musique et de Film."

Points positifs : "Gentillesse du personnel"

Points positifs : "Siège confortable. Personnel attentionné. Service impeccable."

Points négatifs : "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."

Points positifs : "Équipage très sympathique vol rapide"

Points positifs : "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Points négatifs : "Vieil avion où les secousses se font vraiment sentir beaucoup!"

Points positifs : "De la place pour les jambes, vol à l'heure, embarquement rapide"
Points négatifs : "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"

Points positifs : "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Points négatifs : "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"

Points négatifs : "Pas de chocolat Oups"

Points positifs : "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Points négatifs : "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."

Points positifs : "Rien"
Points négatifs : "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"

Points positifs : "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Points négatifs : "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"

Points négatifs : "It was torture in the cramped seats"

Points négatifs : "missed connection in Zurich because flight left one hour late, and connecting flight didn't wait the extra five minutes which would have allowed us to get on flight. Transfer desk was unable to get us to Bari same day although it was only noon; rebooked for 6:55am next day... Significant financial loss to us."

Points positifs : "There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face."

Points positifs : "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Points négatifs : "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."

Points positifs : "The staff was wonderful - super friendly and kind. Food was shockingly great. Very impressed."

Points positifs : "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Points négatifs : "Pas de divertissement dans l’avion."

Points positifs : "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Points négatifs : "Short flight with no entertainment, no means to charge devices."

Points négatifs : "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"

Points négatifs : "first baggage should be free.....as people travel with 15-20kg hand luggage"

Points positifs : "Not applicable."
Points négatifs : "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."

Points positifs : "Everything"
Points négatifs : "That it wasn’t a flight to Denver"

Points positifs : "The view out the window."
Points négatifs : "Delayed, no leg room. No refeshments."

Points positifs : "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Points négatifs : "Le repas ....pas bon"

Points positifs : "The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight."
Points négatifs : "Several delays and gate changes."

Points négatifs : "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"

Points positifs : "Good food"
Points négatifs : "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"

Points positifs : "Who knows hope to actually get on it and make it to destination"
Points négatifs : "Not sure just know leaving 10 hours late"

Points positifs : "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Points négatifs : "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."

Points positifs : "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"

Points positifs : "Swiss"
Points négatifs : "French unions"

Points positifs : "Nothing"
Points négatifs : "Everything"

Points positifs : "The airplane crew were very reassuring"
Points négatifs : "Gate was changed 3 times and flight was delayed 2 times too!"

Points positifs : "The Agent at the Lufthansa baggage location services was very nice and helpful."
Points négatifs : "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."

Points positifs : "Comfortable seats"
Points négatifs : "Meals and entertainment"

Points positifs : "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Points négatifs : "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"

Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"

Points positifs : "The airline and the flight were pretty good"
Points négatifs : "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"

Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"

Points négatifs : "Retard"

Points positifs : "Ben... Je cherche encore"

Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"

Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"

Points négatifs : "Parfait rien a dire"

Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."

Points positifs : "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Points négatifs : "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."

Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"

Points positifs : "Très Correct"
Points négatifs : "Rien !"

Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"

Points positifs : "Personel très réactif"
Points négatifs : "Les films et divertissements"

Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"

Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"

Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"

Points positifs : "rien"
Points négatifs : "les retards"

Points négatifs : "Le vol est largement en retard !!!!!"

Points positifs : "Embarquement très rapide, vol ponctuel."

Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"

Points négatifs : "Les informations à bord etaient incompréhensibles"

Points positifs : "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Points négatifs : "Flight was over an hour late and no compensation from the airlines."

Points positifs : "Nice plane, free checked bag, and a snack,"
Points négatifs : "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"

Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."

Points positifs : "Qualité toujours au rdv et avion au niveau"
Points négatifs : "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."

Points négatifs : "Delay and food was bad"

Points positifs : "Équipement de divertissement excellent. Personnel souriant"

Points positifs : "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Points négatifs : "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."

Points positifs : "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Points négatifs : "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."

Points négatifs : "Lufthansa lost our bags at Heathrow for over 2 hours. I waited with my toddler for two hours in a terminal with no food options and our transport waiting. While on the flight, there were no food options appropriate for a toddler and no gluten free options for myself."

Points positifs : "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Points négatifs : "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points positifs : "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"

Points positifs : "I especially like the comfortable seats with plenty of legroom. The flight was on time - perfect!"

Points positifs : "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Points négatifs : "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."

Points négatifs : "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."

Points positifs : "The staff were all super helpful and friendly! Pleasure to fly with!"

Points négatifs : "1 heure de retard Mon baggage est resté à Francfort"

Points négatifs : "Perte bagage"

Points négatifs : "4/4 flights with involuntary stop-overs were delayed, causing 4 panics and 2 missed flights. Given their proclivity for busing passengers to distant planes in Herman efforts, a 50-minute allowance for changing planes, when added to the frequent Kate departures, is just not sufficient. They should acknowledge it and sell only flights that allow for 80-90 minutes in the airports that are so woefully managed (eg, Frankfurt and Munich). It’s back to BA for me!"

Points négatifs : "EXCELENT SERVICE BOTH ; COUNTER & IN AIR:: GREAT FOOD ; LOVED THIS AIRLINE"

Points positifs : "The food was good and so was the price of the airline ticket."
Points négatifs : "Boarding was chaotic. There was no organization as to the line."

Points positifs : "Food was amazing"

Points négatifs : "The food"

Points négatifs : "The food maybe"

Points positifs : "Ground crew and cabin crew were very helpful and efficient"

Points positifs : "Crew was excellent"
Points négatifs : "N/A"

Points négatifs : "The staff at the airport did not know how to validate my travel documents which were emergency documents issued as the originals were stolen in Greece. Apparently a common issue according to the police so I would think the airline would have standard procedures in place for these circumstance."

Points positifs : "Price"
Points négatifs : "Uncomfortable seat and to close to seat in front. Could barely put tray table down!"

Points négatifs : "Boarding could have been handled a bit better. We were told our suitcases could not be carried on as they were too big, but we saw other passengers with luggage just as big but they got to carry it on. They didn't charge us for checking the bag which made the issue less irritating."

Points positifs : "Oui"
Points négatifs : "Repas"

Points positifs : "Everything was perfect"

Points positifs : "I read about Rhodes island from the inflight magazine and it was interesting. The check in staff was friendly and gave me some tips on booking too."
Points négatifs : "Smooth check in and people were orderly. Pleasant experience."

Points positifs : "Comfortable airplane, organized crew and fast boarding operation"
Points négatifs : "I asked for a vegan meal when I ordered a ticket and did not get one. I needed to ask and explain myself and it was not so nice. At the end I got it, thanks to the attendant"

Points positifs : "Flight was on time"
Points négatifs : "Perhaps Greek is different from English but I felt the flight attendants ranged from being gentle in their response to being loud and scolding at least in what it soundes to me as a nonGreek speaking person."

Points positifs : "I purchased the go lite fare because I wanted to reserve the exit row and this was the least expensive option. Good food and nice crew"
Points négatifs : "Entertainment was music only no movies to download. Would have given more stars to Aegean"

Points positifs : "L’embarquement a été super rapide. L’équipage très sympathique et souriante. Pas de turbulence et sortie de l’avion rapide."
Points négatifs : "Rien à dire"

Points positifs : "Personnel très aimable et accueillant"
Points négatifs : "Repas très mauvais"

Points positifs : "Le vol a été assez agréable. L’embarquement c’était un des plus désorganisés que j’ai vu. Il avait au moins 4 files pour finir dans la même porte. Je pense que le terminal 1 B ´aide pas à ça mais un peu plus de personnel pour diriger les passagers ne serait pas mail. Pendant le vol le repas était sympa e bon. ."
Points négatifs : "L’équipage pourrait être un peu plus gentil. Une des hôtesses devait être dans un jour compliqué vu qu’elle n’a pas lancé un seul sourire à personne"

Points négatifs : "I’ve flown Aegean 3 times in the last month and there flights have been late all 3 times."

Points positifs : "Embarquement à l’heure Personnel agréable Petite douceur offerte juste après le décollage"

Points positifs : "Vol à l’heure, très efficace et personnel très aimable"

Points positifs : "Vol à l’heure, très efficace et personnel très aimable"

Points positifs : "Free food! Very nice flight attendants"
Points négatifs : "Chaos with boarding - should be by rows"

Points négatifs : "I wish the announcements made in English were easier to understand"

Points positifs : "The assistance from om HE check inn clerk."
Points négatifs : "The confusion of where to drop your bags- whether we had to pay extra and where to pay it!"

Points positifs : "The flight was smooth, the staff friendly and did realize we would be served a full meal for a two hour flight from Athens to London; unexpected and appreciated."
Points négatifs : "We didn’t board the plane at the times listed, it was running behind."

Points négatifs : "Our first flight out of Mykonos was delayed by a little so we had to run to our connection in Athens and my bag didn’t make it onto the plane. So now I’m in London, missing a dinner because I don’t have dress acceptable clothes, can’t go out and buy any because it’s too late on a Sunday. I am also going to miss my plans which were the only reason we came to London. as I do not have acceptable clothing to go out in tonight. So it was a waste of paying the flight to London, and our Airbnb in London."

Points positifs : "Nothing positive to report, besides getting to Athens almost an hour late"
Points négatifs : "Excessive baggage charges, Never seen flight attendants treat passengers so unfriendly. Lead flight attendant was the worst. First time experience and for sure also the last time we’ll fly this airline"

Points positifs : "everything"
Points négatifs : "space when seating"

Points positifs : "Great service. Friendly staff"
Points négatifs : "Everything was great"

Points positifs : "Good service! On time!"
Points négatifs : "not nearly enough room, despite having bought extra legroom seats. Crowded.."

Points positifs : "Personnel courtois, professionnel et aimable. Très compréhensif et serviable, observant une politique vis-à-vis des bagages en cabine irréprochable. Idéal pour les musiciens qui doivent transporter un instrument de moyenne ou petite taille avec eux."
Points négatifs : "Le check-in online n'était malheureusement pas disponible. Certaines difficultés rencontrées avec le site internet faisaient en sorte que la procédure pour obtenir la carte d'embarquement prenait légèrement plus de temps."

Points positifs : "Personnel courtois, professionnel et aimable. Très compréhensif et serviable, observant une politique vis-à-vis des bagages en cabine irréprochable. Idéal pour les musiciens qui doivent transporter un instrument de moyenne ou petite taille avec eux."

Points positifs : "crew was pleasant once on board"
Points négatifs : "Very last minute posting of gate and then was late with no explanation. They were a bit rude at the gate to some fellow passengers and I feel it was because they were heading to Albania."

Points positifs : "Service, food, entertainment was good! Plane wasn’t full so made a more comfortable trip."
Points négatifs : "Had to wait over an hour before take off for repair. But happy they were conscientious about fixes."

Points négatifs : "They locked the bathrooms whenever the staff were passing around drinks, food, or collecting garbage. They claimed it was due to "safety" but every staff was easily walking around passing around drinks. There was no turbulence. Even when multiple people tried to get up to go to the restroom, they sent them away. Finally, when they unlocked the bathrooms after a good 30 mins, there were HUGE lines. They did this multiple times. It doesn't make sense to lock the bathrooms that long. People need to use the restroom and then they create larger lines which is more dangerous because even more people are standing up at the same time. Doesn't make sense. Will probably not use this airline again if this occurs again."

Points positifs : "Tout parfait"
Points négatifs : "Rien de relou"

Points positifs : "Service très agréable personnel sérieux et appliqué"
Points négatifs : "Rien à signaler"

Points positifs : "The service and the team are very good, and the flights was so good too."
Points négatifs : "Everything was good"

Points positifs : "Actually every thing were smoothly going"
Points négatifs : "The trip were As per flight schedule on ticket without further delay. I enjoy on Greece Athens little bit then I moved to Budapest."

Points négatifs : "I wasn't aware I was supposed to pay for my luggage"

Points positifs : "That they use Greek products is really makes the experience for me. Friendly staff."

Points positifs : "Once we landed in Athens, knowing that our next flight would be taking off in 5 minutes, we thought ther was no way that we'd make it. Instead, they had someone waiting for us when we got off of the flight and someone to run all 11 of us through the airport to the plane. Aegean held the flight because they knew 11 people from the Santorini flight were coming."
Points négatifs : "Once on the plane, we ended up sitting there for another 30 minutes, even though it was already 20 minutes late waiting for us. When I asked the stewardess whether that meant that our bags were going to make the flight she said she'd have to check. She never came back. I then asked a second girl and she said that she'd have to check and she never came back. I finally asked again before landing and she supposedly went and asked someone and came back and said yes they made it. Got to baggage claim - no bags. We had another flight to catch back to the states, so we didn't have time to figure out the situation. We spent the next three days frantically calling Aegean, to no avail. Their customer service either wouldn't answer or would tell us to call London Heathrow lost and found, who wouldn't answer. Eventually, Delta found our bags and had to work with Lufthansa and their own boots on the ground at LHR to find the bags and get them back to us."

Points positifs : "I love flying Aegan - it is always comfortable and pleasant. Due to my own mistake I didn't order a kosher/vegetarian meal, which is why I rated the food "N/A". On flights this short there are no entertainment options which is fine I suppose :) overall, this is one of my favorite airlines to fly! Thanks!"

Points positifs : "Boarding was expedited using two entries."
Points négatifs : "We were delayed an hour."

Points positifs : "Boarding was quick and easy, painless and the flight was on time"
Points négatifs : "They kept the lights on the entire time on a 11PM 4 hour flight. The cabin temperature was very warm and not much room in each row."

Points négatifs : "In my electronic ticket there was no information about charges for luggage. I'd tried to access a site to learn about it but could not get it. At the airport I was told that I had to pay $50 (cash only) for a small suitcase I was checking in. I've found it dishonest. The seats were very tight - no leg room."

Points positifs : "Personnel tres souriant. Sièges confortables. Collation agréable. Coloriage pour les enfants. Embarquement prioritaire bien géré."
Points négatifs : "Longue attente au moment de l'embarquement. Et avion en retard."

Points positifs : "Onboard food is always excellent. Great legroom (row 5 on a321) from Athens to London (LHR). Seats are comfortable enough and servers are always pleasant."

Points négatifs : "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Points négatifs : "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Points positifs : "Overall a nice and good flight"
Points négatifs : "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Points positifs : "The plane size & comfort was excellent. The staff were very friendly"
Points négatifs : "N/A"

Points positifs : "Comfort"
Points négatifs : "Wifi on klm"

Points positifs : "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Points négatifs : "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."

Points positifs : "The crew was professional & friendly"
Points négatifs : "Food was terrible honestly, entertainment system didn't work on 1st flight."

Points positifs : "Great atmosphere, crew was excellent!"
Points négatifs : "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Points positifs : "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Points négatifs : "Not being to help on the ground in Copenhagen with delta issues"

Points négatifs : "The KLM crew are always great serving and treating you. Well above many other airlines."

Points positifs : "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Points positifs : "Friendly crew"
Points négatifs : "Can’t think of anything"

Points positifs : "Friendly crew"
Points négatifs : "KLM lost one piece of my luggage"

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Points négatifs : "the headrest is hard. Apart from that- all was fine"

Points positifs : "Crew was very engaging and service was good."
Points négatifs : "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points négatifs : "There was no wifi on flight"

Points positifs : "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Points négatifs : "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."

Points négatifs : "This was just a short commuter flight from Lyon to Amsterdam for connection."

Points positifs : "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Points négatifs : "Pay attention to passengers."

Points positifs : "Nothing!"
Points négatifs : "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points négatifs : "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "Seating is tight. The crew was great !"
Points négatifs : "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Points négatifs : "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Points positifs : "Gaps between seats are very narrow."
Points négatifs : "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Points négatifs : "wasn't able to take the flight since I missed it"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points négatifs : "Very slow service at checkin, was not even available when I arrived at the airport"

Points positifs : "Time and Good clean place.. in This case airpöane.."
Points négatifs : "It was not entreteiment st all"

Points positifs : "Food was excellent, frequent and filling"
Points négatifs : "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "Crew"
Points négatifs : "N/a"

Points positifs : "Nice flight, nice crew, and a nice experience."

Points positifs : "Friendly staff, good service and on time departure/arrival."

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Delayed!"

Points positifs : "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Points négatifs : "Bag was lost"

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points positifs : "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Points négatifs : "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Points positifs : "Ground staff at Manchester very helpful"
Points négatifs : "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Points négatifs : "Too late i missed my connection flight"

Points positifs : "Professional crew"
Points négatifs : "I think for the price I paid for the flight there should at least be a free snack to go with the free drink."

Points négatifs : "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."

Points négatifs : "no peanuts?"

Points positifs : "See previous note about lost bag."
Points négatifs : "See previous note about lost bag."

Points positifs : "Nothing, could not even board due to confusion over flights."
Points négatifs : "SAS couldn’t even help us when our flight was cancelled."

Points négatifs : "Nothing!"

Points positifs : "Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free."
Points négatifs : "Obviously, no food or water in Economy."

Points négatifs : "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."

Points négatifs : "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."

Points positifs : "The only thing that saved the flight was a good crew and decent food."
Points négatifs : "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."

Points négatifs : "Seats were horrible, tiny , cramped"

Points positifs : "Leg room, bottle of water waiting at seat, as well as pillow and blanket. Large number of entertainment choices."
Points négatifs : "Only one free drink per meal, otherwise only tea or coffee."

Points négatifs : "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."

Points positifs : "ok"
Points négatifs : "ok"

Points positifs : "Aisle seat"
Points négatifs : "Nothing was complimentary"

Points positifs : "Free coffee in the plane"

Points négatifs : "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"

Points positifs : "This is obviously a very well-run airline. Boarding was efficient, the crew were warm and professional, and the overall feel of the aircraft was very Scandinavian-cool. I was most impressed with the meal service. We were served twice on our 9 hour flight, and both meals were hot, healthy, and the best I’ve had during a flight. The passenger in front of us was having a hard time with her sinuses, and the flight attendant (whose name I wish we had gotten) was very attentive and concerned for the comfort and well-being of the passenger. She insisted on doing anything she could to alleviate the woman’s difficulty. It is clear that the crew care about the passengers’ experience."
Points négatifs : "We were unable to sleep at all during our overnight flight and landed pretty exhausted. Our seats were comfortable (complete with a moldable headrest to keep your head from bobbing around) but we felt too upright to fall asleep. The passenger in front of us reclined, but we were concerned about reclining into the already tight space of the passenger behind us. So we weren’t able to sleep, despite trying to get comfortable/somewhat horizontal. It seemed to be a mixed bag of asleep and awake passengers on the flight, so some people were unaffected by this issue."

Points positifs : "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Points négatifs : "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."

Points négatifs : "Expensive rates on luggage"

Points négatifs : "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."

Points positifs : "Crew were excellent, had a row to myself, luggage turned up quickly"
Points négatifs : "No landing cards given!"

Points positifs : "Every one from the check-in counter to the baggage claim was gracious, courteous and very interested in my well-being. It was quite a lovely experience.."
Points négatifs : "No problems at all... a wonderful trip"

Points positifs : "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Points négatifs : "There were no problems"

Points négatifs : "Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight."

Points négatifs : "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"

Points positifs : "We were eventually rebooked in the class we paid for."
Points négatifs : "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."

Points négatifs : "We paid over $75 for each piece of checked luggage. We could have saved 40% by pre-purchase but were not warned when purchasing our flights for almost the same price as the cost of the luggage."

Points positifs : "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Points négatifs : "Flight arrived on time."

Points positifs : "Landing was very smooth"
Points négatifs : "No staff at the gate until fifteen minutes after start of boarding. Flight was delayed, but gate staff were not forthcoming with details."

Points négatifs : "This flight did not occur due to delays."

Points positifs : "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."

Points positifs : "The food was very good surprisingly"
Points négatifs : "Again the seats are too tight and they should not be allowed to recline"

Points positifs : "Delicious food"

Points négatifs : "Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me."

Points positifs : "Service, etc."
Points négatifs : "Boarding... the first 20 or so rows were called then "All remaining passengers..." causing considerable pushing, etc. MUST board by sections, etc..."

Points négatifs : "Had to pay 70 euro to check 1 bag at the airport!"

Points positifs : "Checked in easily with the line moving quickly. Boarding was efficient for a full flight. Left on time and arrived early. Luggage beat me to the carousel. Please give Air Canada lessons!"

Points positifs : "nothing too exciting, everything as expected.Seats were a bit tight tho"
Points négatifs : "Food tasted Horrible"

Points négatifs : "My daughter was feeling nauseous the whole time. She pressed the button to ask for a moist towel but was ignored after much waiting; she pressed again, and more waiting came with no response. She got yelled at when she went to ask politely. I understand the crew can get busy but where is compassion for a customer in need?"

Points positifs : "Was able to selct my seat"
Points négatifs : "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"

Points négatifs : "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."

Points négatifs : "Staff was not properly trained in flight protocols."

Points négatifs : "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."

Points positifs : "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Points négatifs : "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"

Points positifs : "Clean and good food."
Points négatifs : "It was a fine flight. Nothing to worry about. I liked it."

Points positifs : "Clean Cabin/Food selection/"
Points négatifs : "it all started at Boarding..... long lines with no access for premium passengers to board. get to Aircraft and no greeting......Late /Delayed Departure which caused a HELL of a Trip including missed connections in IAD and Sleeping in the Airport till that next day! my 16 hour trip back home turned into 37 Hours.........Cabin Crew not so friendly and in a rush! I was surprised, normally they are always pleasant and smiling."

Points positifs : "Comfy and good movies!"

Points positifs : "12 people got bumped!"

Points négatifs : "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"