Points positifs : "Food was good. Good leg room. Smooth flight."
Points positifs : "JAL et ANA restent au sommet en terme de services, ponctualité et qualité du vol."
Points positifs : "L'équipage est très avenant et n'hésite pas à parler un anglais compréhensible pour les étrangers. Mes deux vols n'étaient que de 45min mais nous avons eu droit à un accès wifi et une collation (boissons). Ponctuel et pilotage souple."
Points positifs : "Boarding is efficient. Crew helpful and willing to please."
Points négatifs : "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Points négatifs : "none"
Points positifs : "Courtesy of crew members"
Points négatifs : "No vegetarian food available"
Points positifs : "Good and polite crew"
Points négatifs : "Business class cabin very mediocre for a state of the art latestBoeing plane"
Points positifs : "I liked that the seats were a 2-4-2 configuration. Most American carriers will have a 3-5-3 seating configuration. JAL has won some prestigious seat awards in 2015 for innovation and comfort."
Points négatifs : "The JAL website specified most trans-atlantic flights with the newer and more spacious seating in Premium Economy. Departing from San Diego, this was only an option once a year I was told at the check in counter. I was counting on extra width and legroom as I am 270 lbs and 73" tall. I was disappointed that these up-gradable seats were not available. I also did not like that we sat on the Oksaka tarmac at a divert airport from Narita (Tokyo) and were not given an option to leave the plane and find alternate transportation of our choice to get us to our destination. I understand the high winds and bad weather was not allowing us to land on time, but we sat on the tarmac for 2 1/2 hours and then left to fly into Narita 5 hours late."
Points positifs : "The service"
Points négatifs : "Having to leave a comfortable setting"
Points négatifs : "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Points positifs : "The entertainment package was the best ever encountered with seemingly endless choices, keeping us happy all fight long. The seating seemed a bit crowded, and the food was mediocre. We survived, however, without any problem and overall enjoyed our first Dreamliner flight."
Points négatifs : "Windows were dimmed most of the flight."
Points positifs : "A sense of quiet efficiency. On time and courteous."
Points négatifs : "N/A"
Points négatifs : "Again not enough to padding in seats"
Points négatifs : "Great"
Points positifs : "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
Points positifs : "nothing at all...horrible aircraft, horrible flight"
Points négatifs : "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"
Points positifs : "Plenty of room for economy seats. Good food. Free movies and music. Friendly service."
Points négatifs : "Air temperature was super hot and uncomfortable."
Points positifs : "Very friendly and attentive cabin crew. They were all very helpful and came by repeatedly to ask if we need anything throughout the flight."
Points négatifs : "Nothing really not to like."
Points positifs : "great flight crew and clean airplane. Pilots did excellent job and it was comfortable seats, pillow and blanket."
Points négatifs : "Food was bad compared to other flights to Tokyo that I have taken and entertainment was very weak."
Points positifs : "Everything! JAL ground crew, airline crew, their service is excellent. The interior of the airplane looked nice."
Points négatifs : "It could use more games for children"
Points positifs : "Food, good, Too Much even! Beers, sweedish meatballs, and caramel Gelato just to name a few. Actual seat comfort was fine. Stewards performed well."
Points négatifs : "Lies, not JAL....American Airlines. Paid for JAL received American. Checking in sucked, a whole explanation would wreck this page.....could not reserve seats near spouse. ....in flight entertainment was less than mediocre....seat positioning was grueling not able to get comfortable for the 13hour trip."
Points positifs : "I was treated like an important customer. Many airlines do not do this."
Points positifs : "Great friendly staff, good food, good entertainment."
Points positifs : "Service"
Points positifs : "I loved how accommodating the flight was. I would use JAL from this point forward if possible."
Points positifs : "Everything on the 787 except the seats in Biz Class"
Points négatifs : "Biz class seats on this 787 recline to almost flat, but not flat & the remaining tilt is enough to make you slip toward your feet, so it's less comfortable than 777 biz class seats"
Points négatifs : "l'embarquement s'est fait avec 4 hrs de retard et suite à 30 min d'attente dans l'avion et le dégivrage de l'avion on nous a demandé de sortir de l'avion puisque le vol était annulé. Personnel non courtois, aucun dédommagement et changement de compagnie pour un vol du lendemain."
Points positifs : "Courteous and excellent service. It was a better choice than a cheapo alternative I have taken before. Seat was comfortable for the two hour trip. Everyone seemed happy with the flight which made the tone of seatmates pleasant."
Points positifs : "Plane service was good, comfortable, punctual and ahead of schedule"
Points négatifs : "Food was ok,"
Points positifs : "Amazing service; flight attendants were very quick to respond to requests and very very polite and friendly Comfortable space; considering it was economy the seating was surprisingly roomy"
Points positifs : "Everything was excellent. I always trust JAL to give me a comfortable flight. Food and drinks were given out very often and the attendants were very kind. I kept myself entertained with the in-flight movies for most of the trip, they have quite a library to choose from. Thank you for making my long trip easy!"
Points positifs : "Nothing... Being put on the wrong airline is incredibly degrading ..."
Points négatifs : "I paid for JAL and was put on American airlines YOU WILL NEVER HAVE MY BUSINESS AGAIN ... Kayak or jp\american airline. I hope you hire a manager who doesn't lie to their customers... Don't think it's a lie ?? That's BC greed is blinding. Good day"
Points positifs : "Everything"
Points positifs : "Love the service and people"
Points positifs : "Everything!"
Points négatifs : "Hot-dog de chicago"
Points négatifs : "Flight was cancelled and hour before takeoff."
Points positifs : "Perfect flight. Wonderful staff. Delicious food. Smooth ride. Cannot wait to fly Japan Airlines again!"
Points négatifs : "All very good"
Points positifs : "Boarding went quickly, staff was very nice, and pleased that we got a meal. I would definitely fly JAL again."
Points positifs : "Safe On-time Excellent crew Excellent service & amenities Delicious meals Good entertainment selection Super comfortable seat & bed"
Points négatifs : "The flight was too short?"
Points positifs : "Seat ok, food good, crew friendly"
Points positifs : "Boarding by rows (highest number first) was very convenient; the announcer made sure that we boarded correctly."
Points positifs : "Food flight crew media on board the plane."
Points positifs : "Le vol de Montréal a Chicago, nous avions American Airlines, nous avions pas mangées."
Points positifs : "Japan Airlines is a great company to fly with, comfortable amount of room for your legs. Smooth flight and outstanding staff through and through."
Points négatifs : "The negative thing that I can say about this trip is that the plane didn't have charging outlets and didn't offer WiFi."
Points positifs : "Seat of upgrade economy CLEANED BATHROOMS ALL RHE TIME EXCELLENT"
Points négatifs : "Food"
Points négatifs : "Lights food not turn off thought night flight. Cress talk too much each other. Personal video was broken. Food was too solty and not warm."
Points positifs : "The crew was very good. The service was fine."
Points négatifs : "The food could have been better."
Points positifs : "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Points négatifs : "Retard. Aucune explication ni excuse"
Points positifs : "J'ai réservé et payé mon billet chez Ana : vol exploité par Swiss, dont la qualité est moindre. Impossible de réserver un siège à l'avance. Je ne volerai plus jamais avec Swiss !"
Points négatifs : "Les repas étaient franchement mauvais. Brocolis à l'aller et au retour... pas de baguettes sur un vol en joint-venture avec ANA et plein de passagers japonais"
Points positifs : "Avion vétuste et service minimum, pas même un verre d'eau !"
Points négatifs : "35 minutes de correspondance entre deux vols, aux deux points opposés de l'aéroport, c'est clairement trop peu,"
Points positifs : "Le repas principal, le choix de films, la route par le nord ( magnifiques paysages de banquise)"
Points négatifs : "J'aurais aimé pouvoir prendre connaissance à l'avance des menus à choix. Là il fallait choisir au moment du service"
Points positifs : "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Points négatifs : "There isn't a bad comment."
Points positifs : "Crew were very hospitable"
Points positifs : "Friendly attentive staff."
Points négatifs : "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
Points positifs : "All."
Points positifs : "Food and entertainment has to be better."
Points négatifs : "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Points positifs : "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
Points positifs : "comfortable seats"
Points négatifs : "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
Points positifs : "The crew were very nice, kind and professional."
Points négatifs : "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
Points positifs : "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Points négatifs : "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
Points positifs : "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Points négatifs : "If the seat reclined a bit more, would be nice."
Points positifs : "Crew amazing and food very good."
Points négatifs : "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Points positifs : "Staff and crew and food!"
Points négatifs : "We could not check in online. This was frustrating and we do not know why?"
Points positifs : "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Points négatifs : "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Points positifs : "Food is good. Entertainment options are fantastic"
Points négatifs : "Seats are very very narrow"
Points positifs : "Ana est loin devant Air France"
Points positifs : "La compagnie est géniale! Rien à dire!"
Points positifs : "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
Points positifs : "Very pleasant. I upgraded to economy plus so that was a bonus."
Points positifs : "Fan tasting service by the crew members from the point of check in. Very attentive to all details."
Points négatifs : "Nothing"
Points positifs : "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Points négatifs : "The seats seem small and are ok in comfort."
Points positifs : "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
Points négatifs : "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
Points positifs : "Ana is the best"
Points négatifs : "Nothing"
Points positifs : "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Points négatifs : "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
Points positifs : "Light food but breakfast could have been more substantial only one chicken sausage?"
Points négatifs : "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"
Points positifs : "Very nice flight. The plane was in great shape and the stewardesses were very nice."
Points positifs : "Legs-room was good."
Points négatifs : "Sit have good legs-room, but not a great comfortable sits... Food can be better."
Points positifs : "Everything but the food menu. But it's okay. I usually order Hindu meal."
Points négatifs : "Nothing except food menu. The standard menu does not change very much. It's always very similar."
Points positifs : "Cabin crews are efficient and very polite. Film selection is fine."
Points négatifs : "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
Points positifs : "Staff are very attentive and helpful; the entertainment system is top class"
Points négatifs : "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Points positifs : "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
Points négatifs : "Not enough English movies/tv shows"
Points positifs : "I never find any problem with their detailed and kind treatment and service.Attendants are always smiling, efficient and pleasant."
Points positifs : "The movie selection and food served were pleasant surprises."
Points négatifs : "Sore butt after 10 hours , but that's hardly anyone's fault. No complaints about my experience. 10/10"
Points positifs : "Best flight I've ever had"
Points positifs : "Time no delayed, Crew very nice, Nice and clean aircraft."
Points négatifs : "No ice cream serve on board"
Points positifs : "Quick boarding, comfortable seating and amazing flight crew."
Points négatifs : "The flight crew was great. Also there was more then enough in flight entertainment for the entire flight."
Points négatifs : "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
Points négatifs : "Wish it was easier to book gluten free meal"
Points positifs : "Food and service"
Points négatifs : "N/A"
Points positifs : "Food and service was excellent"
Points négatifs : "Aircraft airconditioning was quite hot."
Points positifs : "The flight crew heard word we were headed to Japan for our wedding. They quiety prepared a card and a beautiful bouquet made out of candies and straws. Absolutely brilliant and so sweet to receive such a from-the-heart gift. Thanks to the wonderful staff on the March 31st 2016 flight. We were truly blown away and so grateful for the wonderful service and welcome."
Points positifs : "Great entertainment selection and food"
Points positifs : "Ok price"
Points négatifs : "I booked the flight and my seats.. When I got to my actual flight they didn't have my confirmation of seats and got separated from my sister. I called to complain to the actual airline and it turns out it was kayak who did my wrong. Very unhappy for 11 hours."
Points positifs : "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Points positifs : "Private cabins in business class"
Points négatifs : "Better control over boarding process"
Points positifs : "Little things like being greeted by name when boarding, funny safety video"
Points négatifs : "Wasn't the biggest fan of the food"
Points négatifs : "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."
Points négatifs : "If they had gate number on bording pass from Doha to ahmedabad."
Points négatifs : "Friendly and wellmennerd team."
Points positifs : "The food was good and many entertaining movies."
Points négatifs : "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."
Points positifs : "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Points négatifs : "Les repas sont corrects mais du potentiel d'amélioration."
Points négatifs : "Excellent service and stuff"
Points négatifs : "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."
Points positifs : "Food"
Points positifs : "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Points négatifs : "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"
Points négatifs : "Qatar Airways always goes beyond expectations in every detail of its serivices . Always top niche of Aviation company and wonderful travel experience."
Points positifs : "Très bonne compagnie aérienne qui soigne le détail."
Points négatifs : "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."
Points positifs : "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Points négatifs : "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."
Points positifs : "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."
Points positifs : "seat was great"
Points négatifs : "flight attendant should be nicer"
Points positifs : "L’equiage L’avion Le vol"
Points négatifs : "L’avion n’a pas ete nettoye avant notre embarquement"
Points positifs : "Qatar est une super compagnie rien à redire"
Points positifs : "Super compagnie gentille et agréable"
Points négatifs : "Les repas"
Points positifs : "Nice airplane, great crew."
Points négatifs : "Beef stroganoff was terrible"
Points positifs : "The plane was relatively new, the original departure time was also slightly delayed, but overall it wasn’t that bad."
Points négatifs : "The hot food has some room for improvement, although it tasted good, there was hardly any vegetables in the chicken dish."
Points positifs : "There was adequate seat room. The device was good."
Points négatifs : "There was nothing I didn’t like."
Points positifs : "Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline."
Points négatifs : "I cannot think of a single thing."
Points positifs : "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"
Points positifs : "The staff wad nice"
Points négatifs : "I have requested sea food and I was told that no request was made and they do not serve it any more."
Points négatifs : "Peu de nouveaux films"
Points positifs : "Qatar airways is the best company"
Points positifs : "Same as above"
Points négatifs : "Same as above"
Points positifs : "Food was excellent. Service was excellent."
Points négatifs : "Entertainment was limited."
Points positifs : "Great service"
Points négatifs : "Food was average"
Points négatifs : "Movies are always the same"
Points négatifs : "Unfortunately WiFi services was off"
Points positifs : "Good food"
Points négatifs : "Des choices of movies"
Points négatifs : "The seats were very uncomfortable. Food was less than mediocre."
Points positifs : "Dans les temps, confortable, personnel aidant"
Points négatifs : "L’ecran de divertissement ne fonctionnait pas.."
Points positifs : "Dans les temps, confortable, personnel aidant"
Points positifs : "All around a great experience."
Points positifs : "Stewards were great"
Points négatifs : "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."
Points positifs : "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Points négatifs : "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Points positifs : "Excellent service from the crew. Flight on time."
Points négatifs : "Extremely small leg pitch"
Points positifs : "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Points négatifs : "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."
Points positifs : "Cet avion un B--777 avait plus d’espace pour les jambes, ce qui fut fortement apprécie.. Ce n'était pas le cas pour les épaules, surtout si le voisin est le moindrement corpulent ou un peu hors norme, ce qui n'est pas mon cas, ni celui de mon épouse."
Points négatifs : "Dormir dans un avion ou essayé d'y dormir est une sacrifice que je ne suis plus prêt a payer . Dorénavant, je me contenterai de de distance ne dépassant 7-9-heures"
Points positifs : "Very professional ground staff and cabin crew; very genuine and trained well. However, the first class food is absolutely subpar. Entertainment choices were great though & the lie flat seats are fab!"
Points négatifs : "The food"
Points positifs : "nothing"
Points négatifs : "my flight was delay 24 hours"
Points négatifs : "Suggestion changé votre personnel au sol à Roissy 2"
Points positifs : "Tous les équipages à bord très bien et attentifs tres agréables"
Points négatifs : "Détester l'enregistrement à Roissy nullisme et mal organisé Je me pose la question pour mes prochains voyages sur Quatar NUL l'embarquement personnel NUL pas l'image du personnel de bord très bien"
Points positifs : "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Points négatifs : "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Points positifs : "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Points négatifs : "Pas de Lounge Lufthansa à l'aéroport de Barcelone"
Points positifs : "Friendly crew, smooth take off and landing and generous on things to eat and drink."
Points négatifs : "None. Keep up the good work."
Points positifs : "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Points négatifs : "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."
Points négatifs : "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"
Points positifs : "Great smooth flight, crew were friendly and many movies and shoes to choose from."
Points négatifs : "Seats are tight and not much leg room for the unfortunate ones who fly Economy class. Food was ok."
Points positifs : "The in flight service was fantastic. The attendants were friendly and always smiling. The pilots flew the plane with Swiss precision. I had an economy ticket and they fed us twice and had at least six beverage passes to keep you hydrated. A blanket, pillow and ear buds were provided as part of the seat. Norwegian Air does not even cover a glass of water. They are pathetic. We will travel with Swiss Air again."
Points négatifs : "Internet service is invoiced by the megabyte and not the flight. For flights of this duration, a lump sum is a better idea."
Points positifs : "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Points positifs : "Crew was top"
Points négatifs : "45 min delay , shame ..... always the same problem with Frankfurt airport..."
Points négatifs : "The baggage took a really long time to be delivered to the carousel"
Points positifs : "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Points négatifs : "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"
Points positifs : "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Points négatifs : "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"
Points négatifs : "Actually making the flight"
Points positifs : "Crew was great, seat comfortable, food was fine."
Points négatifs : "Check-in personnel didn't quite know how to deal with a Green Card holder. Passport check before boarding creates a mess."
Points positifs : "The food was great and the other flight attendants were kind and understanding."
Points négatifs : "There was a flight attendant who was of an older demographic who was extremely rude to me and not accommodating at all to myself, my husband, or my children. She had an attitude and seemed irritated by my questions, concerns, and overall being there. We had an issue with seating and no seats together with our 4 and 7 year old."
Points négatifs : "La ponctualité"
Points négatifs : "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."
Points positifs : "Le personnel naviguant, l'avion la gentillesse"
Points négatifs : "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"
Points positifs : "Le personnel toujours aussi souriant et agréable"
Points négatifs : "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"
Points négatifs : "Very good!"
Points négatifs : "Very nice company!"
Points positifs : "It was fine - overall pleasant/nothing."
Points négatifs : "It was fine - overall pleasant/nothing wrong, but not outstanding, either. It helps to have no one in the middle seat, but it would have been nicer to have slightly more comfortable seating, and a bit more privacy."
Points négatifs : "Selon moi, Pas assez de choix de Musique et de Film."
Points positifs : "Gentillesse du personnel"
Points positifs : "Siège confortable. Personnel attentionné. Service impeccable."
Points positifs : "Food"
Points négatifs : "Everything was great"
Points positifs : "Équipage très sympathique vol rapide"
Points positifs : "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Points négatifs : "Vieil avion où les secousses se font vraiment sentir beaucoup!"
Points positifs : "De la place pour les jambes, vol à l'heure, embarquement rapide"
Points négatifs : "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"
Points négatifs : "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Points positifs : "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Points négatifs : "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"
Points négatifs : "Pas de chocolat Oups"
Points positifs : "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Points négatifs : "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."
Points positifs : "Rien"
Points négatifs : "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"
Points positifs : "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Points négatifs : "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"
Points positifs : "Lots of room because plane was half full"
Points négatifs : "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Points positifs : "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Points négatifs : "Pas de divertissement dans l’avion."
Points négatifs : "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"
Points positifs : "A good airline and a good flight. Lots of entertainment options."
Points négatifs : "Zurich is a confusing Airport, where signs are not obvious, and the queues are poorly formed. They should improve that for sure."
Points positifs : "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Points négatifs : "Le repas ....pas bon"
Points positifs : "Crew members were polite and efficient. Entertainment system kept us engaged for our 12 hour trip."
Points négatifs : "Horrible boarding and check-in. I fly internationally for business. This by far and away was the worst experience ever. There were 2 parts to our travels. Flight from Dusseldorf to Zurich, then Zurich to Los Angeles. in Dusseldorf, SWISS oversold the plane by 25 passengers. It was unbelievable, SWISS was randomly determining who would not fly and miss their other connecting flights in Zurich. It was by shear luck that we were able to keep our original reservation. SWISS needs to realize that this type of problem is serious. I can't imagine every flying SWISS again."
Points positifs : "Good food"
Points négatifs : "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"
Points positifs : "Good food for economy , good selection of new releases movies included , small seat and leg room but not terrible"
Points négatifs : "Made us check our carry on bag because it was too heavy and was told to get it from baggage claim on our connecting flight for it to never show up then waited in line for missing luggage for them to tell us they transferred it and would be waiting at the final destination"
Points positifs : "On a bien arrivé."
Points négatifs : "Le retard de vol a été embattant."
Points positifs : "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Points négatifs : "None"
Points positifs : "Economy very tight but whose isn’t. Best selection of movies relative to the competition."
Points positifs : "Nothing remarkable"
Points négatifs : "I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew."
Points positifs : "The flight was delayed from Newark to Zurich but they were able to rearrange my connecting flight before landing. The Swiss staff were very courteous and amicable. The food was also tasty."
Points négatifs : "Manque le petit sandwich"
Points positifs : "La modernité de l'avion"
Points négatifs : "Les turbulences de fou"
Points positifs : "The service of snacks during the flight. My suggestion to change seating was followed by a adequate replacement. I think I will add sparkling/distilled water to my list of water choices."
Points négatifs : "Hmm!"
Points positifs : "Nothing"
Points négatifs : "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."
Points positifs : "Crew was very professional and helpful."
Points négatifs : "Transit process at Istanbul airport was not very smooth. Ground staff could have been more helpful."
Points positifs : "In general service was great and professional"
Points négatifs : "I honestly don’t any complains about the fly. It was an outstanding fly"
Points négatifs : "The place was too narrow"
Points positifs : "The airplanes were nice and the crew was wonderful!"
Points négatifs : "I don’t like it when you pick your seat assignment and you get to the gate and all the sudden they change the seat number. Not Kayak’s fault but Turkish airlines could have done better"
Points négatifs : "Better seat."
Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Points positifs : "The flight attendants were excellent and provided services above and beyond expectations."
Points négatifs : "The onboard entertainment wasn’t working properly."
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "Entertainment options were excellent. A lot to choose from. Provided small travel bag for the flight. Airplane was clean They offered for the first drink a homemade lemon with fresh mint which was wonderful. Will definitely fly them again. Great price"
Points négatifs : "Low sodium meal was not tasty. Could not finish it due to lack texture."
Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Points positifs : "What once was an appealing upgrade is now outdated. Turkish Airlines should look into upgrading their fleet. Otherwise food and service are great as always."
Points négatifs : "Entertainment system was a bust. Our entire isle had issues with the system, movies not playing, music sounding awful. Even cameras and flight map were out. kudos to the cabin chief for going above and beyond and making arrangements in case people wanted to switch seats."
Points positifs : "One sign had row 27> The other sign had 28 >"
Points négatifs : "Mass confusion resulting in slow boarding."
Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Points négatifs : "La cuisine est vraiment horrible"
Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Points positifs : "Excellent service, flight attendants are very kind, answered questions, very caring to seniors and children (couple seniors next to me and a little kid in front of my seat). Good are good and always provide variety of drinking. Smooth and punctuated flight. Thanks for your excellent service!"
Points négatifs : "Nothing I do not like. I will take trips with your airlines in future when having s chance."
Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"
Points positifs : "Best service"
Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"
Points positifs : "Likes: The staff were prompt and friendly. The food was more varied and imaginative than on other airlines. Also, the fact that you get a refund, without any hassle, if you need to change your travel plans, makes this airline unique."
Points négatifs : "Suggestions: A few more centimetres of space between the rows of seats would work wonders. A piece of fruit (apple or tangerine) would add to the enjoyment of the food. A wider range and variety of movies would increase the quality of the entertainment."
Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."
Points positifs : "Très pratique"
Points négatifs : "Retard du vol dur avec un enfant"
Points négatifs : "Retard du vil dir avec un enfant"
Points positifs : "Entertainment, and the plane which felt really new and comfy."
Points négatifs : "Food was a bit boring (because it was such a short flight, I suppose)"
Points positifs : "Rien"
Points positifs : "The landing"
Points négatifs : "The crew nasty stwarts"
Points positifs : "I"
Points négatifs : "Many liked the food. It just wasn't to my taste!"
Points positifs : "The crew was fantastic! Very friendly and helpful, and a couple was very helpful in getting me a better seat because I'm 6'4", and for some reason, the ticket people feel it's ok to put me in the middle between people when the extra room seats seem to be given to short people. 3 Flight Attendants worked hard to find me an open aisle seat."
Points négatifs : "Turkish Air's seats are too small, with horrible leg room, and they always have their planes too hot. They have to do something about it because if you're over 6' tall, it will be a horribly uncomfortable flight, especially when that flight is 13 hours."
Points négatifs : "Repas"
Points positifs : "You guys are blessed and best of all of time"
Points négatifs : "I didn't hate nothing it was the best"
Points positifs : "Comfy seats, bit more leg room than other airlines. It arrived earlier!"
Points positifs : "No delays Courtesy of crew Very pleasant fly"
Points positifs : "Merci à Turkish Airlines"
Points négatifs : "++++"
Points négatifs : "Vol a des heures invraisemblalbles 3:45AM Attente interminable dans bus surchauffé, alors que l aeroport est vide et plein de passerelles sont libres. Turkish economise des droits d aeroports sur le dos de sa clientele Personnel de l aeroport ne fait que taper la discute entre eux alors que la clientele n en peut plus d attendre.."
Points positifs : "The courtesy to all the passengers was great"
Points négatifs : "14 hours on the flight that's pretty much it you can't help that from the distance I had to go"
Points positifs : "Service. Very professional staff. Great food and drinks."
Points négatifs : "There was a delay with boarding. Then there was a delay with leaving off, maybe an hr late and then we arrived there was a delay getting off. I did not get off the plane until 630 even though plane arrived at 549 exactly."
Points positifs : "L'equipe etait serviable et courtois."
Points positifs : "Le film que j'ai regarde pendant le vol"
Points négatifs : "Mon siege, trop etroit, et je n'aime pas etre au milieu entre deux autres passagers"
Points positifs : "Good entertainment, adequate comfort"
Points négatifs : "Repetitive, intrusive, unsmiling screenings at Istanbul airport"
Points négatifs : "It never happened."
Points positifs : "The cabin crew was outstanding, food good. A good choice for drinks and very nice selection of entertainment."
Points négatifs : "I couldn't get the on board wi fi to work for some reason."
Points positifs : "Parfait. Je voyage souvent avec cette compagnie. Très satisfaite"
Points positifs : "Tout"
Points négatifs : "Rien"
