Excellent service. Clean aircraft. Took off and landed on time. Did not feel it was an 18 hour flight. Will definitely fly Singapore Airlines again.
There is not much good to say. Boarding process is time consuming, food should improve a lot and entertainment choices are limited and outdated.
It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
Points positifs : "La possibilité d’avoir pu payer un supplément laisse à notre convenance pour avoir un surclassement"
Points négatifs : "Le prix du billet a été débité 2 fois à l’aller ( remboursé ensuite quand je l’ai signalé) . Le prix du supplément de surclassement a fait que le retour a été débité de notre compte 2 fois aussi. Il faut qu’on le signale encore."
Points positifs : "I like the crew members"
Points négatifs : "Entertainment selection and food could be better"
Points négatifs : "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Points positifs : "Always love the SIA business product on long haul."
Points négatifs : "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Points négatifs : "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Points positifs : "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Points négatifs : "Amélioration des repas , mets air climatisé dans l’avion"
Points positifs : "Tellement mieux que les compagnies européennes"
Points positifs : "Crew was friendly. Seafood pasta was good."
Points négatifs : "I wish all airlines have a foot rest."
Points négatifs : "Softer seats and more movies"
Points positifs : "Crew amazing. Seat super comfortable"
Points négatifs : "Nothing!"
Points positifs : "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Points négatifs : "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Points positifs : "Seating was spacious, crew was attentive. Boarding was efficient."
Points négatifs : "The food choice was not pleasing to me."
Points négatifs : "Excellent flight service no"
Points positifs : "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Points positifs : "The comfort and caring staff"
Points négatifs : "Food serve a bit slow with the no of pax and long queue for the washroom"
Points positifs : "Everything else"
Points négatifs : "Food was less than marginal"
Points positifs : "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Points négatifs : "would like regular water bottles to be available for drinking"
Points négatifs : "Cabin temperature too cool"
Points positifs : "Very good service."
Points positifs : "Great entertainment system for a short haul fl flight"
Points négatifs : "Terrible food"
Points positifs : "The aircrafts, on-board service on Sin Dxb route"
Points négatifs : "The thing that Inhad to fly Silk Air with one of four flights."
Points positifs : "I was inpressed"
Points positifs : "Service by the crew was great"
Points négatifs : "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Points positifs : "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Points négatifs : "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Points positifs : "Great set up with two seats, window and aisle"
Points positifs : "More leg room than other airlines, superb service and excellent food!"
Points négatifs : "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Points positifs : "crew was very polite and cheerful."
Points positifs : "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Points négatifs : "It would be great it the seats were leather so that plane would feel more cleaner."
Points positifs : "Prem econ very good. Crew very friendly."
Points négatifs : "Nothing"
Points positifs : "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Points négatifs : "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Points positifs : "Crew was overall friendly"
Points négatifs : "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Points positifs : "Excellent service, Confortabilité et assistance pendant tout le trajet!"
Points positifs : "the selection was impresive to m"
Points positifs : "Good reliable SQ service"
Points négatifs : "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Points positifs : "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Points négatifs : "Really nothing. I loved flying with them."
Points positifs : "Main Entree hot"
Points négatifs : "Cold bread; dessert similar sweetened gak"
Points positifs : "Upgraded to biz class, which was fantastic"
Points positifs : "The wonderfully kind and friendly air hosts and hostesses"
Points négatifs : "Nothing"
Points positifs : "Punctuality"
Points négatifs : "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Points négatifs : "cramped uncomfortable seats freezing cold"
Points positifs : "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Points négatifs : "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Points positifs : "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
Points positifs : "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Points négatifs : "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Provide for FOUR hours Journey time and some entertainment in the flight. Thanks
They have put me in middle of two gent’s.. they would placed the seating more comfortable
It was bad experience i has booking on business class Bombay to doha but they changed airline equipment and had to fly on couch. They promised to get me voucher at get but no voucher or any email Please call me to resolve this problem. Shilu patel 281 948 1724
Points positifs : "Crew and food"
Points positifs : "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."
Points positifs : "The cre was really nice and very attentive."
Points négatifs : "The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight."
Points positifs : "smoothing take off and landing"
Points négatifs : "Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront."
Points positifs : "The crew was really sweet and making sure passengers were comfortable."
Points positifs : "The crew was v good"
Points négatifs : "The seats and boarding staff"
Points positifs : "The crew was friendly"
Points négatifs : "Bathrooms could have some lotion for dry skin"
Points positifs : "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Points négatifs : "Seats were a little close, especially for a long flight, with meals. Tight fit to be maneuvering, literally rubbing elbows."
Points positifs : "Breakfast was good; the first meal was average"
Points négatifs : "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."
Points positifs : "Easy and efficient boarding process, great Tv episodes selection"
Points négatifs : "Staff was slow to remove plates after eating"
Points positifs : "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Points négatifs : "Les repas sont corrects mais du potentiel d'amélioration."
Points positifs : "The crew was good. Good movie selection."
Points négatifs : "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Points positifs : "The crew was very nice, courteous and helpful"
Points négatifs : "The seats did not have enough leg space, very cramped. You had bigger, comfortable planes on flight from Doha To Washington DC in 2011."
Points négatifs : "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."
Points positifs : "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Points négatifs : "Nothing. Everything was fantastic."
Points positifs : "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Points négatifs : "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"
Points positifs : "The crews are awesome"
Points positifs : "Très bonne compagnie aérienne qui soigne le détail."
Points négatifs : "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."
Points positifs : "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Points négatifs : "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."
Points positifs : "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."
Points positifs : "Delighteful experience"
Points négatifs : "Better guidance at transit stop"
Points positifs : "L’equiage L’avion Le vol"
Points négatifs : "L’avion n’a pas ete nettoye avant notre embarquement"
Points positifs : "Qatar est une super compagnie rien à redire"
Points positifs : "Super compagnie gentille et agréable"
Points positifs : "Smoth flight"
Points négatifs : "Les repas"
Points positifs : "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Points négatifs : "No complaints great flight"
Points positifs : "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Points négatifs : "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Points positifs : "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Points négatifs : "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Points négatifs : "Peu de nouveaux films"
Points positifs : "Q-suits. Very comfortable and private. Great upgrade to the 777. WiFi now available for very reasonable price"
Points négatifs : "Bus transfer to Termial 5 is VERY poorly organized and takes over an hour. This makes it harder to get to Terminal 5 even if you don't have to clear security again. Seats had a bar under the padding at about the position of my hips. Uncomfortable to sleep for several hours"
Points positifs : "I loved the service. All of the attendants were really nice and helpful."
Points négatifs : "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Points positifs : "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Points négatifs : "Movies are always the same"
Points négatifs : "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Points positifs : "Flight was comfortable. Flat bed in business. Crew as such nothing great."
Points positifs : "Big seat"
Points positifs : "Good food"
Points négatifs : "Des choices of movies"
Points positifs : "Entertainment and food was good."
Points négatifs : "Long flight from Doha to LA."
Points positifs : "Dans les temps, confortable, personnel aidant"
Points négatifs : "L’ecran de divertissement ne fonctionnait pas.."
Points positifs : "Dans les temps, confortable, personnel aidant"
Points négatifs : "Seat number was the same but different position from one reserved online"
Points positifs : "Qatar personal ground services they did the best they could in a difficult environment such as GVA airport. Cabin Crew FABULOUS Quality of space GOOD Food EXCELLENT Looking forward in flying again with QATAR AIRWAYS Thanks Tony Manias"
Points négatifs : "Although for some technical reasons the flight was considerably delayed, there was no action taken either by Qatar Airways or Geneva airport authorities to make the waiting more confortable!! The passengers of economy class and business class were all stacked in the same space (it looked more of a hangar...) Access to this space was only possible by stairs (No elevator - No escalator !!) No drinks offered, not enough chairs to sit and wait......etc The main blame is to put on Geneva Airport Authorities. This airport is a total mess From the moment one arrives at the airport area (access - parking - ..) till the moment of boarding... It should be boycotted by major and quality companies such as Qatar Airways and many others."
Points positifs : "Crew courtesy, exceptional service"
Points positifs : "Quick boarding, good entertainment choices."
Points négatifs : "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."
Points positifs : "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Points négatifs : "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."
L'enregistrement en ligne n'a jamais fonctionné...
L'enregistrement en ligne n'a jamais fonctionné....
Rude cabin crew. Crowded plane. Bad trip
My family took 3 tickets . Then we got 3 separate tickets . It is not fair for family sitting in different seat.
Le personnel l’accueil parfait
L’accueil le personnel a recommandé
Un voyage adoré, condor, service agréable au bords,
My flight got cancelled several times, I booked my flight through Fly. us, that was throughly KAYAK engine, I regret my decision to do that, because fly. Us has horrible service no communication what do ever, I contacted them, called them several time but no response so far, I called airline they said they will refund to fly. Us if they request but after 1 week and half no response from them. Please only use direct airline sites during COVID times because flight cancellations is very common during COVID time, so that you guys can avoid trouble of middle man.
Points positifs : "I had to pay two tickets for same flight from Islamabad to San Francisco and going from San Francisco to Islamabad it’s been cancel and I am fighting for my money back they don’t want to refund it"
Points positifs : "J’étais en classe business, rien à dire tout était parfait"
Points négatifs : "Le plat principal n’était pas de mon goût mais cela est propre à moi"
Points positifs : "personnel et atterissage parfait"
Points positifs : "The crew is always great."
Points négatifs : "They can’t really do anything about this, but babies screaming all around me made the flight pretty terrible. Infants shouldn’t be flying. My god"
Points négatifs : "Crew missed our rows a couple of times with drinks. Seat on flight from Dubai to Sydney not vey comfortable,"
Points positifs : "Nice crew."
Points négatifs : "Horrible seats. Very uncomfortable. No room to move around. Overcrowded plane."
Points positifs : "Crew was amazing. Flight was on time. Seats were good per economy class"
Points négatifs : "Food could have been better"
Points négatifs : "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Points positifs : "Personnel were nice - seems like there were too many people to really have them pay attention to anyone. Plane was clean overall, entertainment is good."
Points négatifs : "We departed late and arrived at least 30-40 mins late. Crowded plane. I was very uncomfortable, the person sitting next to me took up space and was not very friendly. Bathrooms were not so clean at times (this may not necessarily be the airline’s fault)."
Points négatifs : "Couvertures sentent le mal lavé. A part cela tres bon voyage."
Points négatifs : "My seat was broken, almost 8h with my back straight up. I've advised the team about it but apparently it was no seats available."
Points positifs : "Seat comfortable"
Points positifs : "L’espace en A380"
Points négatifs : "Le repas"
Points négatifs : "Le repas dans le vol dubai-dhaka"
Points positifs : "L'avion a moitié plein j'ai eu trois places Au top pour dormir, personnel super gentil et au petit soin. Rien à dire ce vol était parfait vu mon état de fatigue"
Points négatifs : "Un surclassement"
Points positifs : "PARFAIT et à l’HEURE"
Points négatifs : "RAS"
Points positifs : "Personnel agréable."
Points négatifs : "Varier les plats quand on fait 4 vols A/R avec la même compagnie. 2h20 de retard. Boeing sur le trajet Dubaï-Singapour pas confortable, sièges défaillants."
Points positifs : "Flight attendants are very friendly, actually smile, rather than scowl at you, as so many of the American carriers do."
Points positifs : "Le professionnalisme du personnel, l’embarquement"
Points négatifs : "Pas assez de choix de films et de musique récents."
Points positifs : "Yes all things are good"
Points négatifs : "Very good experience"
Points positifs : "L’équipage et le service est excellent"
Points négatifs : "Départ en retard mais plus la faute de l’aéroport que de la compagnie aérienne."
Points positifs : "Service et confort"
Points positifs : "All was fine"
Points négatifs : "Nothing"
Points négatifs : "Not much food to eat."
Points positifs : "Très bien"
Points négatifs : "Rien à signaler"
Points positifs : "Food"
Points négatifs : "No choices for the quran listening."
Points positifs : "La promptitude et l'accueil"
Points négatifs : "Le personnel à bord d'emirate qui ne parle pas français sur un vol dans un francophone"
Points positifs : "La qualite du service. Equipement en vol."
Points négatifs : "Rien a dire c etait parfait."
Points positifs : "Nothing"
Points négatifs : "If you want upgrade you should bay 2100 USD why it’s a upgrade not new ticket !!"
Points positifs : "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Points négatifs : "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Points négatifs : "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Points négatifs : "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Points positifs : "great flight service with accommodating staff. in flight entertainment had awesome variety"
Points positifs : "I loved the entertainment choices and the food wasn’t bad"
Points négatifs : "The crew wasn’t exactly friendly. They seemed really tired and as if they couldn’t be bothered with us."
Points positifs : "De quoi passer le temps en vol grâce au programme de divertissement à bord."
Points négatifs : "La correspondance à Dubai où il a fallu rejoindre la porte d’embarquement à l’opposé du terminal dans un délai court."
Points positifs : "La variété du programme de divertissement proposé à bord. De quoi passer le temps en vol."
Points négatifs : "Le repas servi à bord avec le choix du poulet n’était plus disponible. Je me suis contenté du plat avec les fruits de mer."
Points positifs : "Variété des divertissements proposés à bord."
Points négatifs : "Des retards au départ de chaque vol de mon trajet. Les sièges en classe économique ne disposent pas de repose-pieds. C’est tout de même une bonne compagnie."
Points négatifs : "Seats are uncomfortable and crew uninterested"
Points négatifs : "Les plateaux Repas été moins bon que d’habitude. Le vin blanc n’etait Pas en petites bouteilles individuelles et n’etait Pas frais. Enorme retard de service des plats pour les sièges arrière gauche ce qui n’arrivait jamais auparavant."
Pas de film français et siège inconfort
J’ai demandé plusieur fois qu’on m’aide avec mon bébé car je n’avais pas acheté les sièges avec couffin à l’avance mais personne n’a pu m’aider du coup 11h de vol avec le bébé sur les genoux
J’ai eu trop d’informations différentes du personnel de Turkish Airlines concernant les sièges équipés de couffin pour les Bébés donc finalement nous n’avons pas pu en obtenir un
More separation/ privacy between the two seats as I was travelling alone ; separate compartment maybe as I was travelling business .
The crew was extremely attentive. Food presentation and quality was excellent. Very comfortable seating and sleep accommodations (business class) I would definitely fly Turkish Air again.
Best hospitality and cheerful staff so far, made the long trip soo much better. equipment a bit old and hard to use controls slow and archaic needs much overdue update, food selection was good, great hospitality probably fly with again
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
Turkish Airline is absolutely terrible!
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
We had 1h delay. We waited in the place for the whole time.
Points négatifs : "Très bien à heure un avions trop propre"
Points positifs : "On time, friendly check in staff"
Points négatifs : "Food was very poor in Turkish Airlines standards"
Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Points positifs : "Two things stood out. 1. The flight attendants were amazingly helpful in making sure the luggage was placed in overhead bins. 2. They gave out kits with a toothpaste and brush even for economy class! Nice service overall. Polite and efficient."
Points négatifs : "Istanbul airport leaves much to be desired."
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Points positifs : "Nothing. I was so disappointed with the whole experience."
Points négatifs : "Everything. I paid a lot of money for this ticket. When I tried to check in yesterday I was denied. When I called the ticketing office, they explained that everything was fine with the ticket, and I would indeed have a seat, but I would have to go to the airport. I even asked them about the possibility of overbooking but they said that wasn't a risk. (I am Star Gold so I didn't think that was possible.) When at the airport they wouldn't give me a seat and they bumped me leading to many hours of confusion, a connection through Tanzania, and a loss of a night of sleep. And lots of stress. I know they de-prioritized the people who booked on Kayak. This was a miserable experience and unless you do something to fix this I will never use Kayak again."
Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Points négatifs : "La cuisine est vraiment horrible"
Points négatifs : "Boarding took a longer time than normal"
Points positifs : "I like the service and caring help of onboard staff of THY"
Points négatifs : "I don’t like dealing with THY on ground and internet staff. They should be more helpful in all instances"
Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Points négatifs : "There is no communication from the airport to the passengers making it really complicated to board the plane on time even while waiting for the boarding to begin at the gate."
Points positifs : "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Points négatifs : "For a long international travel, there is nothing bad to say. They are superb!"
Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"
Points positifs : "I liked nothing about this flight!"
Points négatifs : "No matter the airlines, all passengers going through immigration wait in long lines, no ropes but rather a big free for all. Push and shove."
Points positifs : "All is good."
Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"
Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."
Points positifs : "Très pratique"
Points négatifs : "Retard du vol dur avec un enfant"
Points négatifs : "Retard du vil dir avec un enfant"
Points positifs : "I liked the overall plane journey."
Points négatifs : "Flight was delayed which caused us to miss our connection flight."
Points positifs : "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Points négatifs : "N/A"
Points positifs : "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Points négatifs : "Repas"
Points positifs : "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."
Points positifs : "The crew was kind and the food was good, the birding process was quick and easy."
Points négatifs : "I had to ask 5 times in 15 min. for a blanket before anyone paied me attention. It takes way too long to have your food tray picked up after meals are served. This is important for me as I travel with a small child."
Points positifs : "Merci à Turkish Airlines"
Points positifs : "Clean, food ok but meed imp"
Points négatifs : "Miss boarding bridges"
Mejor el servicio a los dominicanos
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Le repas est très ordinaire. Le reste c’est très bien!
Points négatifs : "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Points positifs : "Staff were polite"
Points négatifs : "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Points positifs : "Services is good ."
Points négatifs : "Food can be better"
Points positifs : "Flight was on time."
Points négatifs : "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Points positifs : "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Points positifs : "very nice crew"
Points négatifs : "my bagfage was lost"
Points positifs : "The crew was pleasant"
Points négatifs : "Baggage checkin & flight boarding was slow & disorganized."
Points négatifs : "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Points positifs : "the drinks"
Points négatifs : "seat reservation. having to pay for luggage...."
Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"
Points positifs : "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Points positifs : "Helpful and kind crew"
Points négatifs : "I wish there was WiFi"
Points positifs : "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Points positifs : "The flight was smooth, the service was friendly, and the food with plentiful."
Points négatifs : "Too much activity in the cabin during the flight."
Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"
Points positifs : "Lovely crew, very helpful"
Points négatifs : "N/A"
Points positifs : "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Points négatifs : "No downsides at all"
Points positifs : "All good"
Points négatifs : "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Points positifs : "We got to Amsterdam on time"
Points négatifs : "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Points négatifs : "wasn't able to take the flight since I missed it"
Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Points positifs : "Crew was awesome"
Points négatifs : "."
Points négatifs : "Very slow service at checkin, was not even available when I arrived at the airport"
Points positifs : "Comfortable and well laid out seat area"
Points négatifs : "Food was a little substandard for business class"
Points positifs : "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Points négatifs : "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Points positifs : "Comfort was better than on the previous Dash-8. Food was OK."
Points négatifs : "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Points négatifs : "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Points positifs : "Everything is top notch for an airline company."
Points négatifs : "Nothing.... I enjoyed every moment of the flight."
Points négatifs : "The movie selection did not seem extremely varied."
Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."
Points négatifs : "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Points positifs : "Left ontime and service was excellent."
Points positifs : "Overall everything was ok."
Points négatifs : "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Points positifs : "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Points négatifs : "Flight departing late."
Points positifs : "I got some rest"
Points négatifs : "unable to charge my phone or watch movies"
Points positifs : "Service, technology"
Points négatifs : "Could not print by boarding card and was not allowed to board in Amsterdam"