Trouvez des vols pas chers Genève - Zanzibar

Points négatifs : "No entertainment. New airport in Instanbul not efficient. 30 minutes everytime of taxi after landing and before take off. Flight as usual 40 minutes in delay."

Points positifs : "Crew was great. The sit was great for an international flight in economy class."
Points négatifs : "A passenger clipped her nails without collecting her clippings while a crew person passed by. Although it may be that this is a culturally accepted practice, I would prefer that in international flights, a crew member will request the passenger to clean after themselves or do it in the lavatory."

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Comfortable seat Good selection of movies"
Points négatifs : "The plane had no room to stretch inside. The space was very confined and cramped. Not good when your traveling for 10hrs in the air. I also didn't like the food or the portions. Bad selection of music."

Points positifs : "Good Timing"
Points négatifs : "Nothing"

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points positifs : "Food excellent,crew are friendly, polite."
Points négatifs : "Nothing"

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points négatifs : "La cuisine est vraiment horrible"

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points positifs : "The food is the only good mentioned"
Points négatifs : "Turkish airways is becoming delaying flights without any justification, that makes that every flight connection That I tried to make the laat two trips were lost , nobody tell you , unfortunately the poor client oriented services do not provide other alternatives, you as a passenger must be advising them how to solve your issues. Shame that they are loosing passengers based in their total lack of support"

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."

Points positifs : "Très pratique"

Points négatifs : "Retard du vol dur avec un enfant"

Points négatifs : "Retard du vil dir avec un enfant"

Points positifs : "Entertainment, and the plane which felt really new and comfy."
Points négatifs : "Food was a bit boring (because it was such a short flight, I suppose)"

Points positifs : "Rien"

Points positifs : "Generally roomy and comfortable... smooth travels"
Points négatifs : "Second leg of trip had no werking monitors. no WiFi on any flights...."

Points positifs : "Turkish had several flights departing close In time and they only had three agents at the check in counter, makin* the process painful at 4:30am. After on hour in line only about 10 passenger seat were checked in. By th way all the security screening procedures ran very smooth and quick, it was Turkish procesdures and man powe4 that was poor. Boarding the airplanes was chaos, both in Tel Aviv and Istanbul."
Points négatifs : "Very little was done to impress the passengers from check in, boarding, airplanes were old and peach between seats small."

Points positifs : "We weren't seated together at first but they helped once we were on the plane"

Points négatifs : "Repas"

Points négatifs : "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."

Points positifs : "The food was great and the service was very good."

Points positifs : "Everything is perfect."
Points négatifs : "Nothing"

Points positifs : "You guys are blessed and best of all of time"
Points négatifs : "I didn't hate nothing it was the best"

Points négatifs : "Leg space"

Points positifs : "Since boarding process thru comfort, food, entertainment, everything was perfect. Back to travel in the airline without thinking twice about it."

Points positifs : "Merci à Turkish Airlines"

Points négatifs : "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"

Points négatifs : "++++"

Points négatifs : "Vol a des heures invraisemblalbles 3:45AM Attente interminable dans bus surchauffé, alors que l aeroport est vide et plein de passerelles sont libres. Turkish economise des droits d aeroports sur le dos de sa clientele Personnel de l aeroport ne fait que taper la discute entre eux alors que la clientele n en peut plus d attendre.."

Points positifs : "Fantastic food and service"
Points négatifs : "Nothing"

Points positifs : "Offered us a free meal for the poor service."
Points négatifs : "Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful."

Points positifs : "Confortable"
Points négatifs : "None"

Points négatifs : "Try to improve the departing time, this flight from Mazar usually departs late."

Points positifs : "L'equipe etait serviable et courtois."

Points positifs : "Le film que j'ai regarde pendant le vol"
Points négatifs : "Mon siege, trop etroit, et je n'aime pas etre au milieu entre deux autres passagers"

Points positifs : "Entertainment"
Points négatifs : "Crew was ok"

Points positifs : "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Points négatifs : "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"

Points négatifs : "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."

Points positifs : "Parfait. Je voyage souvent avec cette compagnie. Très satisfaite"

Points positifs : "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Points négatifs : "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"

Points positifs : "Yes"
Points négatifs : "Nothing. Flight was amazing"

Points positifs : "Nothing"
Points négatifs : "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Points négatifs : "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Points positifs : "Impressive service... amazing crew, very friendly and professional"

Points négatifs : "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Points positifs : "The crew was pleasant"
Points négatifs : "Baggage checkin & flight boarding was slow & disorganized."

Points négatifs : "KLM crew exceed our expectations"

Points négatifs : "I congratulate the KLM crew!"

Points positifs : "Food and service"
Points négatifs : "Working wifi would be good. Better A/C. More comfortable seats"

Points positifs : "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Points positifs : "Great crew, comfortable seating with enough leg room."
Points négatifs : "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"

Points positifs : "Nice staff and no delay"
Points négatifs : "Instead of crisps maybe a bit of cheese or crackers"

Points positifs : "Friendly crew"
Points négatifs : "KLM lost one piece of my luggage"

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points positifs : "The flight crew was so friendly and the food was really good."

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points négatifs : "Larger meals."

Points négatifs : "Turn the lights on early making it hard to sleep"

Points positifs : "Smooth flight."
Points négatifs : "Seat a little cramped."

Points négatifs : "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Points positifs : "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Points négatifs : "Boarding could be better"

Points positifs : "Nice crew pilot food and beverage"
Points négatifs : "No wifi"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "The service"
Points négatifs : "The seats"

Points positifs : "Very friendly and helpful crew."

Points positifs : "Efficient crew"
Points négatifs : "Long, slow line at check in. Not many new movies or tv shows"

Points positifs : "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."

Points négatifs : "Flight departed 35 minutes late"

Points négatifs : "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Points négatifs : "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "Crew"
Points négatifs : "N/a"

Points négatifs : "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."

Points positifs : "The crew were hardworking, responsive, conscientious and friendly"
Points négatifs : "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."

Points négatifs : "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Points positifs : "Crew was very nice and helpful, entertainment system worked well and had good choices"
Points négatifs : "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Points négatifs : "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "Bording was good and general flight ok"
Points négatifs : "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Points positifs : "Decent seat size. Sorta slept the whole flight."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points positifs : "Flight was delayed for three hours and was a very stressful flight"
Points négatifs : "Flight was not on time and got to destination very very late pier management of aircrafts"

Points négatifs : "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."

Points négatifs : "Safely any time"

Points positifs : "i could not contact momodo not in e-mail, telephone or chat momodo was real bad with solving problems and i will not recommend you with any way"

Points positifs : "Good"
Points négatifs : "Good"

Points positifs : "Tout ce ok"
Points négatifs : "Vraiment ce complet leur service"

Points positifs : "Food"
Points négatifs : "Staff behavior & regular check on entertainment system as my screen was not working in 9 hr long journey"

Points positifs : "Food and drink was good."
Points négatifs : "Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport."

Points positifs : "Large space"
Points négatifs : "Bording"

Points positifs : "After the Kigali Addisababa segment this was vastly superior with a newer aircraft"

Points négatifs : "Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough"

Points positifs : "We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!"

Points positifs : "Crew is friendly."
Points négatifs : "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."

Points positifs : "Nothing?"
Points négatifs : "Lounge seating and services. Boarding. Lots of uncontrollable people trying to be first to board."

Points négatifs : "Language barriers are always hard, i sat next to someone who didn’t speak English well, one of the flight crew sounded irritated instead of understanding."

Points positifs : "the drinks"
Points négatifs : "reduce on the spices in the food or provide different options."

Points positifs : "Champagne; boarding via SATS business class was smooth but I doubt Ethiopian has much responsibility or this."
Points négatifs : "The rest: even mediocre fast food would have been better. The starter was some chewy rosebeef, the main where soggy chicken nuggets. The butter served was rancid! Gross. Also big difference between the older and newest 787! This was the older☹️. Ground crew unhelpful."

Points positifs : "The short flight and pleased to get food."
Points négatifs : "A very lengthy boarding process and the inevitable delay of an hour. Not good when it's already a late night flight. No entertainment console. Quite cramped"

Points positifs : "Flight and crew"
Points négatifs : "Food and inflight entertainment"

Points positifs : "Très bien en général"
Points négatifs : "RAS"

Points positifs : "Très bien en général"
Points négatifs : "RAS"

Points positifs : "Tout en général"
Points négatifs : "Ce serait bien que l'équipage parle Français sur des vols pour Paris"

Points positifs : "Agreablement surprise de la qualite de la compagnie."

Points négatifs : "We are stuck at the airport because Ethiopian Airlines sent out false and miseading update stating that it’s flight was leaving at 6 PM as opposed to the scheduled 7:30 AM. Because of that no one showed up for the flight and there are no direct flights tomorrow that they would put us on! My father recently had a heart attack and this is causing him immense suffering! Additionally patient with emergencies are waiting to see my husband tomorrow and Tuesday but will not be able to because he stuck at the airport! They are refusing to put us on an airline us direct flight tomorrow! Also we have spent at least seven hours on the phone and misleading (and that’s to put it kindly) statements have been told."

Points positifs : "Will never fly this airline again"
Points négatifs : "The food was bad and on the second stretch the airline did a stop over in Cairo that was not originally planned and delayed the flight by over 3 hours making me miss my connection flights and forcing me to rebuy tickets since there was no ground staff at Rome that could handle the situation. Made me end up losing 1000 usd in tickets I had to buy. Not the way I'm used to be treated as a business class costumer"

Points négatifs : "Flight was delayed again. No priority boarding for Star Alliance members. Staff was unfriendly."

Points positifs : "The staff was very kind."
Points négatifs : "Flight was uncomfortable. They forgot my food and drink. The attendant sneezed on me without covering her mouth, my tv didn't work. The plane was dirty. I asked to be moved up to any of the 10 open seats in business and they said they can't. It was actually one of the worst flights I've ever taken anywhere in my life."

Points positifs : "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Points négatifs : "les repas qui sont dans la monotonie"

Points positifs : "Oui j aime"
Points négatifs : "Oui"

Points positifs : "The crew was professional yet very friendly. Everything was great. Enjoyed my trip"
Points négatifs : "Nothing"

Points positifs : "The crews"
Points négatifs : "The food"

Points positifs : "Nightmare , I am separated from my baggage since 28/Feb. until now and the airline is incapable of providing the real status of my baggage."

Points positifs : "Crew"
Points négatifs : "Airport facilities at Adis Ababa"

Points positifs : "Amazingly smooth flight and landing."

Points positifs : "It is an African airline so I am doing my best to support it. I am grateful I was allocated to a hotel for my long layover"
Points négatifs : "I had a long layover in Addis and the hotel I was allocated to could improve its service. I was expected to be served breakfast in the morning. My flight was at 820 am There could be some improvement on food"

Points positifs : "Overall it was good flying experience. They upgraded me to an exit row for free when I checked in and asked, which was nice. We had a blanket, pillow, and toothbrush kit on our seats. They fed us and had in flight entertainment. This was a 10 hour flight, so its so important to get these types of amenities. I flew a different airline to my destination, and they didn't feed us at all! It was terrible! Ethiopian was much better!"
Points négatifs : "The food wasn't very good (but most airline food isn't), the flight attendants didn't seem to be working much of the flight, just hanging out with each other (I was seated near them), and I really wish there was more room to get up, move around, and stand. On a 10 hour flight you can't sit the whole time. Wish the seats were a little wider, especially for such long flights."

Points positifs : "Plane was spacious and flight crew were nice"
Points négatifs : "The fact that they confirmed that my luggage would make it to my final destination, and now that I arrived in dakar with no luggage it’s no longer there responsability"

Points positifs : "Les facilités accordés lors du transfert à Addis"
Points négatifs : "Pas de divertissement pour les enfants"

Points positifs : "L'accueil, la disponibilité du personnel et le vol sont très bien."
Points négatifs : "Les vols sont courts, il n'y a donc rien pour divertir les enfants."

Points négatifs : "Transfer at Addis Ababa was horrendous - no help from ground staff and the airport was a confusing mess. The landing in cape town was very rough and jumpy."

Points négatifs : "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."

Points négatifs : "Bad plane flight was cancelled. Horrible experience."

Points positifs : "After a bit of confusion in ADD airport, we reached the terminal where my connecting flight was leaving from. Terminal 1 of ADD airport should be avoided at all costs! Boarding and the flight crew did a admirable and top job and made the difference for me."
Points négatifs : "Terminal 1 Disgusting. Rundown, embarrassing, chaos everywhere and no real sense of security. No police or security presence. You could just walk right into a gate! I was shocked to see this especially being from NYC. If you can avoid Terminal 1 do so. The seats were DISGUSTING! Dirty, warped fabric seating was dirty and caked on. Smelled and many seats were visually broken. I'm glad I brought with me some Clorox wipes to wipe my area down with. You get what you pay for but wow! I would not spend my money on this airline again."

Points positifs : "food and beer were fine"
Points négatifs : "4 flights ,4 delays. poor customer service . every things is very slow ."

Points négatifs : "Food can be improved."

Points positifs : "L'équipage"
Points négatifs : "On été très en retards de Addis à abuja et arrivé à kano il fallais attendre plus d'une heure."

Points positifs : "Cost effevtive"
Points négatifs : "Crew being unkind."

Points positifs : "nice movie but that's all"
Points négatifs : "chair and light broken. tasteless food. small screens"

Points négatifs : "There was a four hour delay for departure!"

Points positifs : "None"
Points négatifs : "The airline never gave us any status updates.Call center was helpless. Eventually bought a same day ticket at 5X the price on another airlines get out. before visa expired. Now they don't want to refund my ticket saying I am a no show..What a horrible airline"

Points positifs : "Courtoisie du personnel de bord. Notre transit de 45 minutes était bien réglé. Chapeau Ethiopian."

Points négatifs : "Luggage was lost"

Points positifs : "Hospitable crew. Good food options.Clean space."

Points positifs : "The stuff was great but flight and the its self is no good with the timing , the keep chaining flight times the cancel my flight twice"

Points positifs : "Crew is great and friendly. Plane comfortable and clean."
Points négatifs : "Boarding in Harare was a little delayed. No explanation or information was provided. Food on board : a bun and a muffin were provided for breakfast. No butter or jam or honey or chesse. Most unimaginative meal."

Points positifs : "Absolutely nothing!!!"
Points négatifs : "Keep to time and stop the delays."

Points positifs : "Everything was Amazing. This is one of the best Airline out there and they need more recognition."
Points négatifs : "Nothing."

Points positifs : "Just okay"
Points négatifs : "Flight delays"

Points négatifs : "Flight was 4 hours late making for a tight connection in Nairobi and our luggage not making the connection! No matter how good your service, if you don’t get the luggage through, you fail!"

Points positifs : "Comfortable seats and spacious leg room."
Points négatifs : "Good ride and smooth landing."

Points positifs : "Cabin crew, punctuality, service, delicious & tasty food"

Points positifs : "Crew, punctuality, service"

Points négatifs : "Over 5hrs flight and no entertainment as the screens were not working and very boring. Looks like the flight needs real servicing and upgrade for that long haul"

Points positifs : "Les filles meme si ma télécommande été casser"
Points négatifs : "Le personnel n’est vraiment pas souriant et aimable on as l’impression de les déranger à chaque moment. Et pour le confort des siège si vous n’est pas en classe élevé préparer votre rendez-vous chez le kine"

Points positifs : "L’es film même si la télécommande e fonctionner pas"
Points négatifs : "Le personnel n’est vraiment pas souriant et aimable on as l’impression de les déranger à chaque moment. Et pour le confort des siège si vous n’est pas en classe élevé préparer votre rendez-vous chez le kine"

Points négatifs : "Seat didn't recline and I didn't know that at time of choosing a seat."

Points négatifs : "It was way too hot. Our child was uncomfortable from the heat the entire trip."

Points positifs : "Kenya Airways changed their flight schedule 48 before our departure. The change meant an extra night before departure and an 11 hour layover in Nairobi before our connecting flight. The KA booking agent provided us with accommodation for the delay and the long layover. We appreciated that."
Points négatifs : "We lost 24 hours in our travel. It was reasonable of the airline to provide accommodation during the delay but the night in Nairobi was at a very dismal hotel where the food quality was terrible."

Points positifs : "Smooth and comfortable flight!"
Points négatifs : "Crew should take diversity training, they tend to treat white people better than people of color. Also this flight was delayed and communication was poor, no crew were on sight during the time on ground! The selection of movies was so poor. KQ is really a stingy airline, 15 hrs flight and no amenity kit! Smh"

Points positifs : "Airline and service"
Points négatifs : "Asked for a window or aisle seat and wasnt given"

Points négatifs : "I was very disappointed with Kenya Airways on my recent round trip from Kigali to New York to visit family for Christmas. Due to a delay on my connecting flight from Kigali to Nairobi, I missed my flight to JFK and had to stay in Kenya for a full day, shortening my already brief trip. I do not know what caused this delay other than Kenya Airways staff having seemingly no urgency to get us off the ground. On my return flight to Kigali a delay attributed to “operations” increased my layover from 8 hours to 12 hours. On top of the scheduled delay we were delayed an additional hour because boarding did not begin when it should have. I was also less than impressed with the movie selection on the plane. I will not be flying with Kenya Airways again and now understand why they were the cheapest option!"

Points positifs : "Once we got on the plane, everything was okay."
Points négatifs : "Every moment leading up to the airplane. From our flight being delayed 13 hours, to people not helping us with a hotel when we had a 12 hour layover to start with. They said we needed to talk to only the Kenya Airways representatives in Addis where we left from. We did... and they didn't say anything. After that they refused to help us in Nairobi. There were all these secret ways of getting help that they said we didn't qualify for. Supervisors and managers were not available unless I left their desk and went to departures. They said I would have to go back through immigration.. but thankfully, right before I did, someone came and spoke to me. From our several interactions, we received no apologies, but felt that the theme was that everything was my fault.. not the best feeling as a customer. Only my one chat with the supervisor was very nice. She was very patient, sat down with me and helped direct my concerns. Especially with a 13 hour delay. Nairobi seemed great, but our interactions with the staff really took away from our experience. And we missed our vacation in the end.."

Points négatifs : "Needs to improve a lot, so far one of the worst catering services ever faced."

Points positifs : "Comfortable seats, smooth flight, good service on board"
Points négatifs : "Did not care for insect spraying, limited entertainment / movie choices."

Points positifs : "Same as above"
Points négatifs : "Nothing"

Points positifs : "Easy boarding and extremely friendly staff"
Points négatifs : "No intertainment, not even newspapers"

Points positifs : "Le personnel très aimable et très respectueux. Repas et petit dejeuner bien, mais il ne faut pas etre très exigeant..."
Points négatifs : "Le matériel mis à disposition (écouteurs) sont d'une qualité très moyenne. il est impossible d'y accrocher la mousse sur le casque. Le logiciel permettant de naviguer sur la tablette est un peu capricieux..."

Points positifs : "la ponctualité Collation sur un vol très court"
Points négatifs : "Il n'y a eu aucun avertissement de turbulences. Nous avons eu un gros trou d'air au décollage qui nous a très vite plonger dans un instant de panique. Aucun mot des hôtesses, même le capitaine n'a rien dit... Pas un seul sourire des hôtesses à l'arrivée. Le vol était extrêmement bruyant (vétusté de l'avion)"

Points négatifs : "The temperature of the cabin was ridiculous. The entertainment didn't work and the food was poor."

Points positifs : "Flight was on time. Service was good."
Points négatifs : "Luggage did not arrive. Many passengers who came from Lilongwe to Nampula did not get luggage. There was no ground staff to follow up on the issue."

Points positifs : "Courteous crew."
Points négatifs : "Too crowded from Bamako to Dakar."

Points positifs : "Flights were on time and aircraft were well serviced"
Points négatifs : "No complaints"

Points positifs : "The flight was on time"
Points négatifs : "There was no food for vegetarian."

Points positifs : "The flight services were good but with two major horrible issues:"
Points négatifs : "1. It took almost one week after my arrival to trace my checked-in baggage. Horrible indeed. Moreover, the baggage contained my medications and other valuables which I needed on ongoing basis! Very disappointing! 2. Despite being charged for the full fare as indicated online, Kenya Airways charged my debit card an additional fee of $31.19. I thought the amount that I had paid to KAYAK was final? I will NEVER dare use such a travel agent engine again in future!"

Points positifs : "after 5 hours of waiting when there was no boarding started at boarding gate we came to know that flight is dealyed by 7 more hours. They provided hotel but it took 3 hours for us to clear immigration and reached hotel and after 1 hours they came to pick us back. there was no support from airlines staff and we were at won. Hotel was just waste because we just use for one hour in 12 hours delay."

Points positifs : "Well, I missed it due to multiple delays out of Nairobi -- so not much good to say."
Points négatifs : "Delayed. Staff in Nairobi swore up and down that I'd be able to take the bottle I bought in duty free onto my connecting flight in Mumbai, but it was confiscated at customs -- so thanks a lot."

Points positifs : "Once on the flight the flight crew were caring and accomodating."
Points négatifs : "Kenya changed my flight to two hours later 18 hours before I was to leave. Making me have a 10 minute connection. Then after an hour in a airline office they promised to hold my connection. When my flight landed on time, they did not hold my connection. So they changed my flight and didn’t follow through on the fix. We would now miss wedding activities and business meetings. Then my partner got sick and they refused to taxi us to hotel for the night but take a bus that leaves every three hours. Her sickness got worse and there was a Kenyan airlines doctor who evaluated her at the airport after waiting 40 minutes laying at check in with her crying due to pain. We had a medical release from the doctor saying she needed extra space to lay down but the check in manager refused to make room for her saying the flight is full and she would not upgrade her to accommodate the medical release because we had an economy ticket. My partner looked so bad that the flight crew considered kicking us off but eventually made the space for her to lay down and were helpful on the flight. This is this disgraceful and the worst experience I’ve had with any company."

Points positifs : "The crew on the ground and flight crew were very friendly. The flight took less time than I had thought and this forced the cabin crew to rush with serving the snacks."

Points positifs : "Everything fine! Especially appreciated that flights were on time, even early."

Points positifs : "great food, entertainment was good. host and hostess were friendly and professional"

Points positifs : "Pilot updating passengers on the geographical features along the route and keeping them informed at all times together with client oriented crew."
Points négatifs : "food"

Points positifs : "Flying from Bangkok to Hong Kong, I didn't expect to be on an airline based out of Africa. Even though it was only an hour-long flight, it included in-flight entertainment and a full meal. The plane was a bit older, but comfortable, and the crew were very kind, friendly, and didn't rush the passengers. I hope I get the chance to fly on Kenya Airways again."

Points positifs : "I was happy to arrive on time"

Points positifs : "Everything!"
Points négatifs : "Nothing"

Points négatifs : "My bag was opened and some items were taken out my watch , cologne for men and some Ghanaian currency for my taxi back home"

Points négatifs : "Lack of drink options, no diet cola?! Poor entertainment options"

Points positifs : "They were simply good"
Points négatifs : "The delayed a bit"

Points positifs : "Friendly staff Good food"
Points négatifs : "The movies were not working"

Points positifs : "Wheel chair passengers given priority."
Points négatifs : "Economy Class Boarding should be done by Seat numbers or Aisle numbers. Fuselage Aisle numbers should be called first so they enter and get seated. Than other Aisle numbers should be called to be seated until the front up to Business Class is filled. It gets congested in the Aisle and frustration as passengers bump into seats and each other."

Points négatifs : "My flight was 36 hours delayed and Kenya Airlines did not tell us why. I then heard that the same flight had been delayed three nights in a row. This led me to book another flight to my destination, so that I did not miss anymore of my trip. I am going to pursue a refund of my original flight. It seemed to me that Kenya Airlines new the flight would be delayed and said nothing until two hours before. Also how they handled the situation was very poor. I will never fly with Kenya Airlines again."

Points négatifs : "it was okay"

Points positifs : "My travel itinerary was one with long layover times. Thank you Kenya, Airways for allowing the day use of your lounge areas for a fee. Got some sleep, a wonderful Turkey Lunch on Christmas Day, before my connecting flight to Guangzhou. Smooth Short field landing and take off in the 787-8. No rattling sounds during landing and take off so the Plane must have also been new. Kudos!!"
Points négatifs : "Suffered with the unattended toilets. Food for thought, could the toliets on flights be designated according to gender? toilet seat was always covered in sprayed urine( which I wiped clean every time before sitting and using the toilets, made several trips during the 9 hour flight. Hand Soap run out at some point."