Trouvez un vol pas cher Nouvelle-Zélande - Paris

Points positifs : "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Points négatifs : "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."

Points positifs : "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Points négatifs : "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."

Points positifs : "The service, foods , sack ,"

Points positifs : "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Points négatifs : "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."

Points négatifs : "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"

Points négatifs : "flight on time. flight was delayed and gate changed"

Points négatifs : "Nothing much"

Points négatifs : "The seat covers looked worn and dirty. Needs an upgrade."

Points positifs : "Staff was great as usual"
Points négatifs : "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"

Points positifs : "crew were very friendly and helpful. flight was one of the best i’ve had"
Points négatifs : "boarding at sydney was very confusing"

Points négatifs : "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"

Points positifs : "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Points négatifs : "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."

Points positifs : "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Points négatifs : "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"

Points positifs : "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Points négatifs : "Amélioration des repas , mets air climatisé dans l’avion"

Points positifs : "Tellement mieux que les compagnies européennes"

Points positifs : "Seat was very comfortable, crew was very nice,"
Points négatifs : "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"

Points positifs : "Amazing crew."
Points négatifs : "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."

Points négatifs : "Seat space could be wider for working"

Points positifs : "Dim sum between Hong Kong & Singapore."

Points négatifs : "The hot food was dry and lost my appetite"

Points positifs : "Well organized boarding, friendliness of staff, food service"
Points négatifs : "Flight was delayed by about an hour."

Points négatifs : "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."

Points positifs : "Everything"
Points négatifs : "Non"

Points positifs : "The attentiveness of the flight attendants and the new plane."

Points positifs : "Ok"
Points négatifs : "Delayed"

Points positifs : "Great entertainment system for a short haul fl flight"
Points négatifs : "Terrible food"

Points négatifs : "Some staff not courteous which surprised me"

Points positifs : "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Points négatifs : "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."

Points positifs : "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."

Points positifs : "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."

Points négatifs : "Foods serving were too slow for economy class. Not enough selections for entertainment."

Points positifs : "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Points négatifs : "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."

Points positifs : "The service, seats, food, drinks and bed!"

Points positifs : "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."

Points positifs : "Excellent service, Confortabilité et assistance pendant tout le trajet!"

Points positifs : "Best serves ever will fly every time"

Points positifs : "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Points négatifs : "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."

Points positifs : "Neat & clean flight.good cabin crew members.good service."
Points négatifs : "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."

Points positifs : "Main Entree hot"
Points négatifs : "Cold bread; dessert similar sweetened gak"

Points positifs : "The comfort and food plus drinks."
Points négatifs : "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"

Points positifs : "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Points négatifs : "Sound quality of ear buds was not good. No issues if you travel with your own."

Points positifs : "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."

Points positifs : "Second bag was four foot bronze statue, no problem or extra cost"

Points positifs : "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Points négatifs : "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."

Points positifs : "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Points négatifs : "Nothing"

Points positifs : "Great service, great experience."
Points négatifs : "I liked it all."

Points positifs : "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."

Points négatifs : "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."

Points positifs : "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Points négatifs : "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"

Points positifs : "I had a cheap ticket and expected much less, but food was great, crew was creat, boarding was easy."
Points négatifs : "The boarding was on small plane parked far away from the terminal and we had such a long bus ride I started to think "what is going on"..."

Points positifs : "Crew were Great, With great service"
Points négatifs : "10/10"

Points positifs : "The seating was very uncomfortable and cramped I"
Points négatifs : "I’m really not sure. The seat felt like I was sitting on a rock and I had a lot of trouble moving so as not to disturb the person seated next to me."

Points positifs : "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."

Points négatifs : "Food"

Points positifs : "Amazing aircraft! Amazing crew!"

Points négatifs : "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."

Points positifs : "The customer service was amazing. Air hostesses were very courteous, friendly and helpful."
Points négatifs : "Seats were too small to sit comfortably on a long flight I wish Qatar had better seats for long journey and had advanced entertainment system."

Points positifs : "Every things was great ."

Points positifs : "Because I was in the bulkhead seat - it was good."
Points négatifs : "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("

Points positifs : "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."

Points positifs : "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Points négatifs : "Les repas sont corrects mais du potentiel d'amélioration."

Points positifs : "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"

Points négatifs : "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."

Points positifs : "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Points négatifs : "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"

Points positifs : "Everything"
Points négatifs : "It could be better if they serve food from Doha to Islamabad."

Points positifs : "This was my first experience with Qatar & it was outstanding. Crew members are extremely courteous & helpful. The aircraft seats in economy class were roomy & comfortable. Bathrooms were kept clean throughout the long flight. Food was very good as was the selection of flight entertainment. Can't thi"

Points positifs : "The seats are comfortable; food is good."
Points négatifs : "Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late."

Points positifs : "Très bonne compagnie aérienne qui soigne le détail."
Points négatifs : "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."

Points positifs : "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Points négatifs : "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."

Points positifs : "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."

Points négatifs : "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."

Points positifs : "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Points négatifs : "There was nothing I didn't like about this flight"

Points négatifs : "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."

Points positifs : "L’equiage L’avion Le vol"
Points négatifs : "L’avion n’a pas ete nettoye avant notre embarquement"

Points positifs : "Qatar est une super compagnie rien à redire"

Points positifs : "Super compagnie gentille et agréable"

Points négatifs : "Les repas"

Points positifs : "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Points négatifs : "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."

Points positifs : "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Points négatifs : "We did leave a little late but it was out of the control of the pilots and flights attendants."

Points positifs : "The groynd services in US and Doha are excellent and quick. The check in process in India is very slow"
Points négatifs : "Our first time traveling on Qatar. Will definitely love to travel again if the fares are reasonable."

Points négatifs : "Peu de nouveaux films"

Points négatifs : "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"

Points positifs : "Snacks and the crews on board"
Points négatifs : "The crews in the airport, not friendly. They dont even smile!"

Points positifs : "Great service, friendly and helpful"

Points négatifs : "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"

Points positifs : "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Points négatifs : "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."

Points négatifs : "Movies are always the same"

Points positifs : "price, comfort, food"
Points négatifs : "arrived late, causing connection stress"

Points positifs : "Good food"
Points négatifs : "Des choices of movies"

Points positifs : "Nothing"
Points négatifs : "They cancelled my trip"

Points positifs : "For the most part the crew were very helpful."
Points négatifs : "Food quality and quantity."

Points positifs : "Comfortable, on time"

Points positifs : "Helpful and friendly flight staff, comfortable business class seating that provided privacy and room for personal carry-on bag and toiletries."
Points négatifs : "No complaints."

Points positifs : "Dans les temps, confortable, personnel aidant"
Points négatifs : "L’ecran de divertissement ne fonctionnait pas.."

Points positifs : "Dans les temps, confortable, personnel aidant"

Points positifs : "On time and efficient"
Points négatifs : "Food was mediocre in options and taste. Not the most comfortable flight either. The Manila to Doha leg was much less comfortable than the Doha Philly leg."

Points positifs : "everything"

Points positifs : "Crew was good, they were trying hard to keep customers happy."
Points négatifs : "Limited food selection on top they ran out of available options so basically only one beef option was given. Either u like it or not. Pretty old movies in entertainment section, broken seat controls, charging ports and headphone inputs. No clear announcements by captain."

Points positifs : "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Points négatifs : "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."

Points positifs : "personnel et atterissage parfait"

Points positifs : "Le personnel de bord, l’accueil... Les bons vins, de qualité Le confort.."

Points positifs : "The Seat is good."
Points négatifs : "The check in counter welcoming should be better in Barcelona"

Points positifs : "Great crew, comfortable flight"
Points négatifs : "the inflight food needs to be more accommodative"

Points positifs : "Personnel were nice - seems like there were too many people to really have them pay attention to anyone. Plane was clean overall, entertainment is good."
Points négatifs : "We departed late and arrived at least 30-40 mins late. Crowded plane. I was very uncomfortable, the person sitting next to me took up space and was not very friendly. Bathrooms were not so clean at times (this may not necessarily be the airline’s fault)."

Points négatifs : "Couvertures sentent le mal lavé. A part cela tres bon voyage."

Points négatifs : "My seat was broken, almost 8h with my back straight up. I've advised the team about it but apparently it was no seats available."

Points négatifs : "All was ok just didn’t sleep to well on the long 8 hour flights"

Points négatifs : "I'm desapointed with first flight with Emirates. Having travelled with various airlines, i was expecting a much better service on board. 15 min waiting on a call for the cabin crew to answer and separately banquets and pillows who stinks."

Points positifs : "L’espace en A380"
Points négatifs : "Le repas"

Points positifs : "Le siège et l’espace"
Points négatifs : "Le repas"

Points négatifs : "Le repas dans le vol dubai-dhaka"

Points positifs : "L'avion a moitié plein j'ai eu trois places Au top pour dormir, personnel super gentil et au petit soin. Rien à dire ce vol était parfait vu mon état de fatigue"
Points négatifs : "Un surclassement"

Points positifs : "PARFAIT et à l’HEURE"
Points négatifs : "RAS"

Points positifs : "Personnel agréable."
Points négatifs : "Varier les plats quand on fait 4 vols A/R avec la même compagnie. 2h20 de retard. Boeing sur le trajet Dubaï-Singapour pas confortable, sièges défaillants."

Points positifs : "Les films"
Points négatifs : "Ne pas récupérer ma valise complètement détruite à l’arrivee Alors que celle ci est neuve"

Points positifs : "Exceptional flight super comfortable"
Points négatifs : "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."

Points positifs : "Rien de spécial"
Points négatifs : "Sachant que n’ois étions en famille en business J’aurai Aimé Un équipage agréable Un divertissement ou cadeau pour les enfants De meilleurs repas ou une meilleure qualité. Et beaucoup de choses à dire"

Points positifs : "Flight cancelled with extremely poor service from Emirates."

Points positifs : "L’équipage et le service est excellent"
Points négatifs : "Départ en retard mais plus la faute de l’aéroport que de la compagnie aérienne."

Points positifs : "Service et confort"

Points négatifs : "Not much food to eat."

Points positifs : "Vol. Confort. Equipement ICE"
Points négatifs : "Rien"

Points positifs : "L’accu, l’hora, enfin tout"
Points négatifs : "RAS"

Points positifs : "Très bien"
Points négatifs : "Rien à signaler"

Points positifs : "La promptitude et l'accueil"
Points négatifs : "Le personnel à bord d'emirate qui ne parle pas français sur un vol dans un francophone"

Points positifs : "The crew"
Points négatifs : "The chicken option dish was overdone."

Points positifs : "Leg room and friendly staff"
Points négatifs : "Child’s meal does not have vegetarian option, this must be included as it makes not sense in not having this option."

Points positifs : "La qualite du service. Equipement en vol."
Points négatifs : "Rien a dire c etait parfait."

Points positifs : "Lovely staff....nice food have had worse. Found the seats very comfy as an average size person.Would fly with Emirates again thanks guys x"

Points positifs : "the food is excellent"

Points positifs : "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Points négatifs : "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."

Points négatifs : "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."

Points négatifs : "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."

Points positifs : "De quoi passer le temps en vol grâce au programme de divertissement à bord."
Points négatifs : "La correspondance à Dubai où il a fallu rejoindre la porte d’embarquement à l’opposé du terminal dans un délai court."

Points positifs : "Variété des divertissements proposés à bord."
Points négatifs : "Des retards au départ de chaque vol de mon trajet. Les sièges en classe économique ne disposent pas de repose-pieds. C’est tout de même une bonne compagnie."

Points négatifs : "Boarding from connecting flight was manic, gate closing as we arrived only to then sit on the plane for about 40 mins before it moved. Extra leg room seats at extra cost are near toilets and watching the comings and goings from there is not pleasant. Staff ok but nothing special, left waiting with forms for lost luggage, little explanation. Plane decor looks tired, seats narrow. Luggage lost. Know why I like to fly Thai airways"

Points négatifs : "Les plateaux Repas été moins bon que d’habitude. Le vin blanc n’etait Pas en petites bouteilles individuelles et n’etait Pas frais. Enorme retard de service des plats pour les sièges arrière gauche ce qui n’arrivait jamais auparavant."

Points négatifs : "Les plateaux Repas été moins bon que d’habitude. Le vin blanc n’etait Pas en petites bouteilles individuelles et n’etait Pas frais. Enorme retard de service des plats pour les sièges arrière gauche ce qui n’arrivait jamais auparavant."

Points positifs : "Tout était parfait"

Points positifs : "Exactitude des vols"
Points négatifs : "Repas infecte , pas de choix Personnel pas agréable du tout"

Points positifs : "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Points négatifs : "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."

Points positifs : "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."

Points positifs : "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"

Points positifs : "Parfait en 380 silence et confort"

Points positifs : "Tout était parfait excepté le choix de musique et de films."
Points négatifs : "Manque de choix de musique et de films."

Points positifs : "Tout était parfait excepté le choix de musique et de films."
Points négatifs : "Manque de choix de musique et de films."

Points positifs : "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Points négatifs : "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."

Points positifs : "Crew were friendly Entertainment was good"
Points négatifs : "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."

Points positifs : "Moi qui ai très peur de prendre l’avion j’ai été rassuré par l’attitude du personnel et la propreté de l’avion"

Points positifs : "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Points négatifs : "Pas de Lounge Lufthansa à l'aéroport de Barcelone"

Points positifs : "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Points négatifs : "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."

Points positifs : "The crew was so friendly"
Points négatifs : "Everything is so smooth in my flight!"

Points négatifs : "horrible dry croissant for breakfast"

Points positifs : "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."

Points positifs : "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Points négatifs : "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"

Points positifs : "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Points négatifs : "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"

Points positifs : "Nice smooth flight. Also lovely to be offered a drink and food. Although the quiche is not great. Wasn’t nicer last year"
Points négatifs : "Maybe just change the quiche. Very dry"

Points négatifs : "La ponctualité"

Points positifs : "Bombardier C Series. Most leg room and comfort of any plane"

Points positifs : "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Points négatifs : "Bread of sandwich was dry."

Points négatifs : "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"

Points positifs : "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."

Points négatifs : "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."

Points positifs : "It was a lovely easy flight, always lovely flying star alliance."
Points négatifs : "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"

Points positifs : "Le personnel naviguant, l'avion la gentillesse"
Points négatifs : "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"

Points positifs : "Le personnel toujours aussi souriant et agréable"
Points négatifs : "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"

Points négatifs : "Very good!"

Points négatifs : "Very nice company!"

Points positifs : "Crew was great"
Points négatifs : "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"

Points positifs : "Everything was perfect."

Points négatifs : "Selon moi, Pas assez de choix de Musique et de Film."

Points positifs : "Gentillesse du personnel"

Points positifs : "Siège confortable. Personnel attentionné. Service impeccable."

Points négatifs : "service was least friendly at this part of my flight"

Points positifs : "Équipage très sympathique vol rapide"

Points positifs : "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Points négatifs : "Vieil avion où les secousses se font vraiment sentir beaucoup!"

Points positifs : "De la place pour les jambes, vol à l'heure, embarquement rapide"
Points négatifs : "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"

Points négatifs : "45mn late"

Points positifs : "Cabin cleanliness isgood"
Points négatifs : "Food is bad"

Points positifs : "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Points négatifs : "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"

Points positifs : "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Points négatifs : "A slight delay"

Points négatifs : "Pas de chocolat Oups"

Points positifs : "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Points négatifs : "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."

Points positifs : "Swiss quality, punctuality and reliability."
Points négatifs : "No negatives."

Points négatifs : "The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight."

Points négatifs : "Having no entertainment in the flight"

Points positifs : "Nice cabin, clean . Friendly crew"

Points positifs : "Rien"
Points négatifs : "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"

Points positifs : "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Points négatifs : "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"

Points positifs : "Service and Aircraft B777"

Points positifs : "All good, just perfect and friendly crew. Great aircraft (B777)"

Points positifs : "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Points négatifs : "Pas de divertissement dans l’avion."

Points négatifs : "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"

Points positifs : "Swiss Lounge, food excellent."
Points négatifs : "everything was very good"

Points positifs : "I loved the upgrade to business class. It was private, spacious, and very hospitable."
Points négatifs : "N/A"

Points positifs : "Everything! The cleanest aircraft I have ever been on, excellent crew, amazing breakfast!"
Points négatifs : "Nothing, everything was superb"

Points positifs : "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Points négatifs : "Le repas ....pas bon"

Points positifs : "Friendly Crew , modern and spacious aircraft B777"

Points positifs : "I had a wonderful experience the whole way through."
Points négatifs : "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."

Points négatifs : "Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!"

Points positifs : "Nice crew, friendly. Plenty room on flight as it not booked full. Flight left on time"

Points négatifs : "Food poor going to Munich , legroom poor."

Points négatifs : "We had a three hour departure delay in Munich"

Points négatifs : "I paid $100 extra for extra leg room. I was put right next to the bathrooms. All night long people were standing in line to use the bathroom. My extra leg room was taken by people standing in the space and actually stepping on my foot. Not worth the extra $100."

Points positifs : "Flight departed on time. Crew were friendly and efficient"
Points négatifs : "Boarding seem to be chaotic, no boarding by group or seat number."

Points positifs : "Cabin staff were cheerful and helpfully"
Points négatifs : "We had 4 luthansa flights in a week I appreciate that we were given a drink one up on BA ! However I am trying not to be picky every snack was chocolate 26 grames per 100g not great for a diabetic !!!! It would be lovely to have a savoury option"

Points positifs : "On time, efficient."
Points négatifs : "Food is becoming more and more of a joke on Lufthansa, gone are the bad sandwiches, now it is just sweets."

Points positifs : "The crew"
Points négatifs : "More support"

Points négatifs : "Mine crew 2 ladies"

Points positifs : "The seat was comfortable, the crew were good and supportive but seemed a bit too busy when called upon. Especially with travelling with twins, I had a bit of trouble getting their attention for my own meals as when serving was done I was feeding the kids."
Points négatifs : "Give more attention to travellers with infants as they really need your support. Had twins and whenever meals were served, I couldn’t take them but whenever I buzzed, was asked to wait but then nothing came through. At the end of the flight, I had missed all my meals, no hot water for kids milk"

Points négatifs : "Flight from Toronto to Ottawa was delayed for more than two hours. We spent two hours sitting on the plane/tarmac. Air Canada sucks."

Points positifs : "Nothing"
Points négatifs : "Definitely the food!!"

Points positifs : "everything from the boarding and check-in process to in flight comfort."

Points positifs : "Not and horrible waited for 10hour before we board the last journey"
Points négatifs : "Is horrible will not use kayak again we want to change the flight we were told not changeable"

Points positifs : "It was cancelled and scheduled next day"

Points positifs : "Great crew. Great seats"
Points négatifs : "Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily"

Points négatifs : "Better selection of movies"

Points positifs : "Reasonably comfortable seat"
Points négatifs : "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."

Points positifs : "I'm tall so the suit was somewhat uncomfortable."
Points négatifs : "Other than the tight space I have no other complaints."

Points positifs : "Crew seem competent, airplane was fairly clean and not too old, food not awful, ac outlets in economy, headphones not the worst."
Points négatifs : "I hate that there's no free checked bag anymore! Two mile walk with heavy bag in Frankfurt. Provide carts in FRA! Crowded: seat pitch small, seats narrow, flight totally full, toilets filthy by the end. IFE: English options boring (German options not subtitled), touch screen not responsive."

Points positifs : "You can charge your phone on the flight. Got snacks on each flights"
Points négatifs : "the food options"

Points positifs : "Nice plane, about the best in-seat entertainment options I've ever encountered."

Points positifs : "Nothing to say anything flight is cancelled two time. Fed up of Lufthansa service."
Points négatifs : "Change flight rules and regulations. Shouldn't cancel any flight even one passenger booked air ticket. Lufthansa is very worst service."

Points négatifs : "It was not the same time because one hour and a half delays"

Points positifs : "The crew"
Points négatifs : "The sandwiches"

Points négatifs : "1hr 20 minutes late"

Points positifs : "Friendliness of cabin crew,entertainment was good,food was good. Overall I was pleased with the service and am looking forward to flying with Lufthansa again"
Points négatifs : "I think the process was too long in Lagos, but in London it was smooth."

Points positifs : "Better food than on flights I've been on originating in Germany."

Points positifs : "Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good."

Points négatifs : "Lufthansa’s service counter in Munich was helpful with locating baggage and unfamiliar with transit rules."

Points positifs : "great over all experiance. Don't let the other negative reviews put you off"

Points positifs : "Amazing crew"
Points négatifs : "Legroom"

Points positifs : "Very nice crew"
Points négatifs : "Legroom"

Points positifs : "The Lufthansa app provides updates on plane status and gate number, etc."
Points négatifs : "N/a"

Points positifs : "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."

Points positifs : "On board crew was friendly and helpful"
Points négatifs : "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."

Points négatifs : "Our flight was cancelled from Nashville to Chicago due to "mechanical issue" so we were unable to get on the flight to Naples. United rebooked us on a flight leaving the next day, and we are currently sitting in Chicago on a 6 hour layover. So no, I am not happy at all with this experience. We are missing a day in Italy and have been charged a day stay in Sorrento which we are unable to use. I have contacted United customer service to see if they can compensate us."

Points positifs : "Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed."
Points négatifs : "Nothing."

Points positifs : "All"
Points négatifs : "Nothing"

Points positifs : "Crew amazing"
Points négatifs : "No entertainment."

Points négatifs : "Lost my luggage . I am in Madrid with no luggage."

Points négatifs : "Too hot on plane but food was more ham expected and drinks were appreciated"

Points positifs : "I arrived at my destination completely unstressed."
Points négatifs : "Security checks, but this is unavoidable"

Points positifs : "Crew was alright"
Points négatifs : "Frankfurt Airport unfriendly and depressed as usual."

Points négatifs : "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."

Points positifs : "It is so nice to flight on board a plane were the staff knows what to do."

Points négatifs : "Got to pick a seat when signing in"

Points positifs : "The various entertainment choices, movies, tv and games to while away the time."
Points négatifs : "food was mediocre"

Points positifs : "The staff was friendly, the seats were comfortable, and the price was perfect."
Points négatifs : "The breakfast was terrible and the dinner was barely better."