Points positifs : "Crew"
Points négatifs : "Change crew"
Points positifs : "Great food, friendly crew"
Points négatifs : "Late boarding wasn’t announced. Ran out of several drink items on flight"
Points négatifs : "More announcements about lateness of departure. Less breakable plastic glasses. Passing water out more e often. Better coffee- it was very weak. Better movie selection"
Points positifs : "Crew was very pleasant and efficient."
Points négatifs : "Informed the day before via an email from the site that the flight was delayed. Arrived at airport on time, checked in. Once at the gate we all waited to board. Boarding time came and went with no information. Everyone waited. No information was announced and no one was at the gate. After waiting for over an hour with everyone in confusion, boarding was announced. No information, no acknowledgement."
Points positifs : "ok"
Points négatifs : "very short flight"
Points positifs : "Air Austral ok"
Points négatifs : "When your company proposes flight which goes through Thailand, it should be clearly advised that there will be a visa that needs to be bought while going through the Thai immigrations, we spent around 14,000 Thai Bhats while incoming and outgoing. Very dictative country, I will never ever fly again through Thailand with Air Austral, I would prefer paying another Rs.10,000 to emirates and have a better service. The Hifly company that operated the flights from RUN to BKK and back, was a disaster, very uncomfortable and really bad service."
Points positifs : "Crew and service were top rate."
Points négatifs : "Flight delayed over an hour. There was little information passed along within the airport. Boarding/manifest at the gate was a madhouse with no order or flight class boarding. This was surpassed at Reunion by the mobs crowding to get their visas."
Points positifs : "Les repas sont très qualitatifs, Les films proposés sont nombreux et variés, Le confort est meilleur que d'autre compagnie pour le même prix et la même classe. (Classe loisir chez air Austral). Disponibilité des hôtesses de l'aire"
Points négatifs : "Retard au décollage mais dû à l'installation en dernière minute d'une civière"
Points positifs : "Le staff est accueillant et aimable. Les avions sont bien entretenus et récents."
Points négatifs : "RAS"
Points négatifs : "To learn that the flight was over 3 hours later was a problem for different reasons : - what to do in a airport during 3 hours ? - we arrived in St Denis at 11:10 pm, + luggage time so nobody could come to pick us"
Points positifs : "Food and service are above usual airline standard."
Points négatifs : "Both directions transit/transfer at Reunion/St. Denis was a joke. This is more the fault of the airport than Air Austral. The security facilities are inadequate and slow, staff unfriendly ... consequently the transfer can never be made in time and departure is delayed. After all of that you get back on same aircraft !!! why not leave passengers flying onwards to Johannesburg (Mauritius) on the plane ... as I have experienced with many other airlines."
Points positifs : "Staff was nice. Worked to make sure we were seated in a way that helped us stay together. Plenty of space. Courteous staff."
Points négatifs : "Flight was delayed leaving Antananarivo. Flight arrived slightly late to Port Louis (Mauritius). Wanted to get food at airport in Reunion as we got to Reunion at 8:25 pm and had left home (to get to airport in Antananarivo at 2:30 pm, were only served a small snack on flight - it was only 1 hour long), but there was no ATM in the terminal and the only place serving food did not accept international credit cards."
Points négatifs : "Arrived 20 - 25 minutes late on connecting flight Air Austral from Johannesburg. But the real problem is transfer at St. Denis - worst ever encountered. There is only one security station in a cramped stuffy area ... staffed by 8 slow, useless and unfriendly people. The technology must be outdated, because although your cabin bag, laptop case etc. is scanned, before scanning every bottle (no matter how small ... even 50ml or 100ml), makeup etc. is manually searched for then taken by hand and scanned in a separate device. Also any duty-free in a sealed pouch is taken, opened, then re-packed in a new IDENTICAL pouch and sealed !!!aaarrrrggggh?? Do this x 100 passengers (all travelling to Port Louis from Johannesburg via Saint Denis) and your Air Austral scheduled 1 hour transfer time is a joke ... with this frustrating process they need 2.5 hours minimum. Coupled with Air Austral late arrival of 20 minutes departed about 80 minutes late. The joke of it is the plane from Saint Denis to Port Louis is the same plane as used for Johannesburg - Saint Denis leg ... so why disembark the 90% passengers going to Port Louis at all ... leave them on the plane and only disembark those few for Saint Denis."
Points négatifs : "Online check-in - boarding pass for 2nd leg Saint-Denis - Port Louis could be issued, but not for 1st leg ?? Boarding - confusing - boarding pass issued stated 14:45 as boarding time when this was in fact scheduled departure time. Plane eventually departed 20 mins late."
Points positifs : "Air Austral is a great airline providing top quality service"
Points positifs : "le professionnalisme de l'équipage"
Points négatifs : "pas assez de place entre les sièges"
Points positifs : "everything"
Points négatifs : "too little of ethanol on board (nothing)"
Points négatifs : "Cela fait la deuxième fois que mon vol retour a été détourné vers l'aéroport de Roland Garros (au nord de l'île ) au lieu de Pierrefonds au sud.J'habite à Cilaos et avec un vol de 18H20 pris à Maurice, je rentre chez moi à 22H au lieu de 20H. La première fois avec 7H de retard, on devait me rembourser 50€ mais une fois à l'agence on me dit que non. Roland"
Points négatifs : "Disappointing"
Points positifs : "Les sieges et les nouveaux ecrans qui permettent de charger ses appareils electriques."
Points négatifs : "Aimerai avoir un marche pied pour caller ses pieds."