Points positifs : "Entertainment programs"
Points négatifs : "New variety of food"
Points positifs : "Check in agent extremely helpful and friendly."
Points négatifs : "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Points négatifs : "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Points positifs : "I like the comfortable seats"
Points négatifs : "Service lag a little"
Points positifs : "Crew was great. Seats were comfortable."
Points négatifs : "The airline lost both of my luggage suitcases."
Points positifs : "Incredible staff. Super polite"
Points positifs : "Flight was on time."
Points négatifs : "In flight complimentary food and drink service could have been better."
Points positifs : "Friendly crew"
Points positifs : "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Points négatifs : "Retard et chaleur limité supportable dans l'avion. Service niveau easy jet même si les hôtesses sont très sympathiques"
Points positifs : "Bon équipage"
Points négatifs : "Nourriture moyenne"
Points positifs : "Le repas était très bien et le petit déjeuner ok"
Points positifs : "la nourriture les films proposés l’accueil de l’equipage"
Points négatifs : "la qualité des sièges en classe eco le bagage en soute payant pour un long courrier en option(!!)"
Points négatifs : "I didn’t have time to make it through customs. Missed my flight"
Points positifs : "Everything was fine"
Points positifs : "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Points négatifs : "I just expected better toilet bag for business but what was given out was just basic."
Points négatifs : "Leg space."
Points positifs : "Food has improved a lot on business class. Meals are more creative."
Points négatifs : "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Points positifs : "L’equipage Et le repas"
Points négatifs : "Le retard, le siège à bout de course, l’ecran illisible et le son inaudible"
Points positifs : "Rien."
Points négatifs : "Le service était inexistant. On ne nous a même pas proposé à boire à moi et mes amis..."
Points négatifs : "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Points positifs : "Comfortable, hospitality and wonderful service"
Points positifs : "Les attention de l'équipage de l'embarquement jusqu'au débarquement."
Points négatifs : "La collation est vraiment chiche. Même pour 1h25 de vol! Les sièges sont a la limite du supportable. Toujours aussi peu de place pour les grands, aux genoux (assise) mais aussi en hauteur (dossier trop.court de 3cm pour ceux mesurant 1m85 et plus)"
Points positifs : "Everything!"
Points positifs : "nice drink selection on board flights"
Points négatifs : "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Points positifs : "Food was Fantastic, Air France the Best on Air."
Points positifs : "Les boissons gratuites. L’application.l’anbiance de l’avion."
Points négatifs : "Un personnel peu souriant. Il me bousculais lors de leurs passage. Un mauvais tri du chariot par leurs collègues voisins, ce qui fait que tout étais mélangé."
Points positifs : "Le port usb pour charger son téléphone à bord et le personnage très souriant et bien présents. Bonne gestion d une urgence médicale à l atterrissage"
Points négatifs : "45 minutes pour avoir les bagages à l arrivée à Berlin Txl"
Points positifs : "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Points positifs : "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Points positifs : "Équipage au top, serviable, souriant, vraiment super !"
Points positifs : "Nothing"
Points négatifs : "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Points positifs : "Priority boarding with kids"
Points négatifs : "Nothing special just like easyJet ir Rayanair"
Points négatifs : "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Points positifs : "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Points négatifs : "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Points positifs : "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Points positifs : "The noise-canceling headset is good."
Points négatifs : "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Points positifs : "Flight attendant was very nice."
Points négatifs : "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Points positifs : "Le personnel"
Points négatifs : "Siège peu confortable et très peu de place pour les jambes. Équipement électroniques très ancien, qualité de l'écran médiocre, tactile fonctionnant très mal"
Points positifs : "Un vol d’une heure et demi donc avion correct pour ce genre de vol, et personnel accueillant"
Points négatifs : "Que Air France fasse grève pourquoi pas mais prévenir à 22h pour un vol à 11h le lendemain c’est très moyen surtout quand on nous dit de reporter au 30 avril. Comme si on prenait des vacances comme on le souhaite.."
Points négatifs : "The flight was late, real late."
Points positifs : "Siège inclinable, cabine confortable. Encas généreux. Personnel de bord très aimable. Arrivée à l'avance"
Points positifs : "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Points positifs : "Comfort, food and service are better than average."
Points négatifs : "When stewardess opened overhead locker, something fell on my head."
Points positifs : "Super fast boarding and smooth takeoff"
Points négatifs : "Encore un problème technique sur un avion Air France avec 1h30 de retard Ça fait 4h30 de galère à CDG pour un Marseille Paris ..."
Points positifs : "le repas etait bon"
Points négatifs : "le manque d'information sur les raisons de ce retard"
Points positifs : "le personnel AirFrance, et un grand merci specifiquemen tà Hassan Bigdad, il saura pourquoi !! une très belle personne. J´espère que ce message lui parviendra."
Points négatifs : "Le retard de plus de 2 heures."
Points positifs : "Respect des horaires"
Points positifs : "Nothing noteworthy was done well."
Points négatifs : "The boarding staff is incompetent resulting in a 2+ hour boarding time. No control or concern for boarding zones, multiple unnecessary and inconsistent ticket checks, and unclear process. If you took 300 toddlers, made 50 of them gate agents and said board an airplane, you would get about the same result. Food and crew in flight were mediocre. Entertainment system in the seat back doesn’t work, shuts off in the middle of films, and is for some reason controlled by the wrong arm rest. I was in the aisle seat, my arm rest control panel did not control anything, but every time my neighbor shifted her arm it changed the volume on my system. Ethiopian airlines is what failure looks like."
Points positifs : "Crew. Comfort."
Points négatifs : "reduce baggage charges."
Points négatifs : "It was exce"
Points positifs : "Tout ce ok"
Points négatifs : "Vraiment ce complet leur service"
Points positifs : "The crew members were very accommodating and friendly. They do a wonderful job. When I told them that the power was not working in my seat and that I needed it for my CPAP (I call it my anti-snoring device), they arranged for me to move to another seat where the power worked for the CPAP. When the power did not work in the new seat for my laptop, they offered to let me charge it in a more powerful outlet near the galley."
Points négatifs : "The power didn't work for my laptop. It did work for my CPAP device. Some of the seat control buttons were out of order."
Points positifs : "They an amazing crew"
Points négatifs : "They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special"
Points positifs : "I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers."
Points positifs : "Land crew attention was polite and nice"
Points négatifs : "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Points positifs : "Crew was really great - helpful and kind."
Points négatifs : "Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk."
Points positifs : "Excellent crews"
Points positifs : "Nothing?"
Points négatifs : "Lounge seating and services. Boarding. Lots of uncontrollable people trying to be first to board."
Points négatifs : "Language barriers are always hard, i sat next to someone who didn’t speak English well, one of the flight crew sounded irritated instead of understanding."
Points positifs : "the drinks"
Points négatifs : "reduce on the spices in the food or provide different options."
Points négatifs : "Bole airport in Addis no place to sit and wait befor you check in"
Points négatifs : "The orderliness during boarding needs more work"
Points positifs : "Très bien en général"
Points négatifs : "RAS"
Points positifs : "Très bien en général"
Points négatifs : "RAS"
Points positifs : "Tout en général"
Points négatifs : "Ce serait bien que l'équipage parle Français sur des vols pour Paris"
Points positifs : "The general attitude of the crew was good"
Points négatifs : "There should be improvement in the food"
Points positifs : "Conexion"
Points négatifs : "Delayed"
Points positifs : "Agreablement surprise de la qualite de la compagnie."
Points positifs : "I went for my honeymoon but ET never transported my luggage. I had to spend my honeymoon buying very expensive clothes and basic needs in Mauritius instead of relaxing. My luggage never came. I got it on my way back to Bamako. Nobody was even able to even trace my luggage or respond professionally on the phone. Out of hundreds of calls I made to them, they only picked up twice. ET screwed my honeymoon that I had planned for over a year. I'm so dissapointed that I don'y even want to claim reimbursement."
Points négatifs : "Office in Bamako and apperently even in Nairobi never picks up the phone ! The only time they picked up (in Nairobi) they were rude!"
Points négatifs : "Spent 10 hours in a broken seat... wouldn’t recline. Screen on next seat was broken so I couldn’t move there. Bathroom out of toilet paper and at the end of the flight there was SO MUCH TRASH AND STUFF EVERYWHERE it looked like the ground at an outside 3 day concert. I’ve never seen such a filthy plane. And the food needs improvement."
Points positifs : "Leg space, TV screen and entertainment and the decline of the seat."
Points négatifs : "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."
Points positifs : "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Points négatifs : "les repas qui sont dans la monotonie"
Points positifs : "Seats are reasonably comfortable with sufficient storage space Food was OK"
Points négatifs : "Chech in was poor - didn’t have priority stickers for business class luggage. Had to go to different counter for hotel voucher. Overall not good and professional Didn’t have ice on the plane ( for drinks, water etc)"
Points positifs : "Was on time"
Points positifs : "Oui j aime"
Points négatifs : "Oui"
Points positifs : "Crew"
Points négatifs : "No way to charge a phone!"
Points positifs : "Friendly crew"
Points négatifs : "Good not that great - a suggestion - why not something like fresh bread (sandwiches) with cheese and tomato on it - bread often not so fresh"
Points négatifs : "The crew on the ground could be more friendly and could improve their communication. Improvement needed on the food."
Points positifs : "Overall it was good flying experience. They upgraded me to an exit row for free when I checked in and asked, which was nice. We had a blanket, pillow, and toothbrush kit on our seats. They fed us and had in flight entertainment. This was a 10 hour flight, so its so important to get these types of amenities. I flew a different airline to my destination, and they didn't feed us at all! It was terrible! Ethiopian was much better!"
Points négatifs : "The food wasn't very good (but most airline food isn't), the flight attendants didn't seem to be working much of the flight, just hanging out with each other (I was seated near them), and I really wish there was more room to get up, move around, and stand. On a 10 hour flight you can't sit the whole time. Wish the seats were a little wider, especially for such long flights."
Points positifs : "This was an A-350 and the plane was very nice. Better entertainment system than the 777. The flight was smooth and the food was good."
Points négatifs : "It took quite a while before the first service. It would be nice to have a drink service sooner."
Points positifs : "Les facilités accordés lors du transfert à Addis"
Points négatifs : "Pas de divertissement pour les enfants"
Points positifs : "L'accueil, la disponibilité du personnel et le vol sont très bien."
Points négatifs : "Les vols sont courts, il n'y a donc rien pour divertir les enfants."
Points négatifs : "The crew kept on supplying 3 passengers with beer and wine, who obviously had too much to drink already and were obnoxiously loud and disturbing the flight."
Points négatifs : "Transfer at Addis Ababa was horrendous - no help from ground staff and the airport was a confusing mess. The landing in cape town was very rough and jumpy."
Points positifs : "Nothing"
Points négatifs : "They overbooked and pushed us to later flight, later flight boarded late, on run way 2 hours, plane maintenance issue so changed aircraft—supposed to arrive 1:30pm, arrived after 10pm, gate agent erased reservation adding frequent flyer number so my seat was given to someone else and I sat finally in last row by toilet instead of with my family—then no one can find record of my return flight and Ethiopian contact number impossible to reach. Truly awful experience. I have no idea if I will have seat on return flight."
Points positifs : "Ethiopian beer, a first for me -- not bad."
Points négatifs : "Where is the famous Ethiopian arabica coffee?"
Points positifs : "ET's on board crew is excellent. The food is great."
Points négatifs : "Delay.....again."
Points positifs : "The crew where very pleasant, The service on the plane was good you had a choice of what meal you would like to have you also had a choice of any movie or entertainment that you would like to see or play there was more leg space and much more comfortable seating"
Points négatifs : "I can’t fault anything on this flight."
Points positifs : "Meal service plentiful. They kept the bathrooms very clean"
Points négatifs : "This plane seemed older not as spacious or as clean as planes on Ethiopian I've traveled on before. Horrible film selections, and it's the same coming and going."
Points positifs : "L'équipage"
Points négatifs : "On été très en retards de Addis à abuja et arrivé à kano il fallais attendre plus d'une heure."
Points positifs : "Great prices, and helpful staff"
Points négatifs : "The food was mediocre, almost poor."
Points positifs : "Check-in and Boarding took forever. Cabin was very warm and passengers around me were extremely loud, practicallly yelling. Considering the flight was 3 AM, this was not appreciated."
Points positifs : "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Points négatifs : "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"
Points négatifs : "We boarded around midnight and after supper, I am accustomed to a few hours of the lights turned off for rest. Even though I requested the crew said it was not policy and I should use the yellow mask (which sadly does not block out the light). I think a few hours off dimmed lights would greatly enhance comfort levels."
Points positifs : "Friendly crew very responsive."
Points positifs : "Courtoisie du personnel de bord. Notre transit de 45 minutes était bien réglé. Chapeau Ethiopian."
Points positifs : "Boarding and the programmatically were fine."
Points négatifs : "It was a middle of the night flight and everyone was sleeping. The lights seem to come on every hour."
Points positifs : "Crew was very professional and helpful"
Points négatifs : "Everything met or exceeded my expectations."
Points positifs : "Food was adequate and good."
Points négatifs : "Seats in both flight weren't adjustable."
Points positifs : "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Points négatifs : "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Points positifs : "nothing I liked about this flight. Our flight was delayed by more than 6 hours. Even though airline had an opportunity to bump us in their sister airline- precision airline in earlier flight Nairobi, they refused to help us. Precision air had lot of seats empty."
Points négatifs : "Kenyan airways do not care about customers and inconvenience they are facing. We were suppose to arrive Dar at 7:30 pm and instead now we will arrive at 1:30 am on 28th Jan 2020."
Points positifs : "Same things as mentioned for the NBO-EBB leg"
Points négatifs : "Food"
Points positifs : "The stuff was great but flight and the its self is no good with the timing , the keep chaining flight times the cancel my flight twice"
Points positifs : "Nothing check in counter take good two hours flight delay 7 hour return 4 hour rude staff no communication no more traveling in Kenya Airways."
Points négatifs : "Very Very poor service unskilled staff not enough knowledge rude"
Points négatifs : "Not many movies to chose from."
Points négatifs : "KQ is always late! And never provide information to passengers about the delay"
Points négatifs : "All is well."
Points positifs : "The journey from Yaoundé was great. The crew was excellent. Part of food needs improvement. The journey from Nairobi was good and we arrived earlier than expected."
Points négatifs : "The flight for on Nairobi, had no entertainment, nowhere to charge cellphones."
Points positifs : "I liked when there was turbulent, the pilot told us that we should be calm as the plan was going to experience turbulent in a few moment"
Points négatifs : "I felt like the queen cake had a lot of sugar, think of those who do not eat sugar"
Points positifs : "Yes the crew was amazing"
Points négatifs : "Provide food for kids first before even the special meals people"
Points positifs : "Nothing"
Points négatifs : "You cancelled my trip without informing me and I need to be rembushed Me transportation to Logan airport and going back for six people and 16 bags please"
Points positifs : "Cabin crew, punctuality, service, delicious & tasty food"
Points positifs : "Crew, punctuality, service"
Points positifs : "Les filles meme si ma télécommande été casser"
Points négatifs : "Le personnel n’est vraiment pas souriant et aimable on as l’impression de les déranger à chaque moment. Et pour le confort des siège si vous n’est pas en classe élevé préparer votre rendez-vous chez le kine"
Points positifs : "L’es film même si la télécommande e fonctionner pas"
Points négatifs : "Le personnel n’est vraiment pas souriant et aimable on as l’impression de les déranger à chaque moment. Et pour le confort des siège si vous n’est pas en classe élevé préparer votre rendez-vous chez le kine"
Points positifs : "Crew was amazing! Elvis smelled good!!!"
Points positifs : "Both segmrnts left on time. The on- flight crew were pleasant. The 787 on first flight comfortable in biz class for a nap. Food service well carried out by crew."
Points négatifs : "The 737 on second flight ....the long overnight one... Was very uncomfortable in biz class. On arrival in Nairobi...the hub city...there was no staff. A.c. no working or escalator in airport. Biz line for security not open. Food below average. No breakfast as we one meal."
Points négatifs : "Crew is not attentive nor professional."
Points positifs : "Enjoyed this flight; smooth and no problems."
Points négatifs : "The flight was small, so they didn't have a large entertainment selection."
Points positifs : "This was a good flight; enjoyed everything"
Points négatifs : "My only disappointment was that I hoped to buy Amarula on the flight, but apparently they were out of stock."
Points positifs : "Very quick, smooth flight"
Points négatifs : "My flight never left Kigali and neither etihad nor Kenyan was able to help"
Points positifs : "Nothing"
Points négatifs : "3 hours late outbound. return flight cancelled. made us wait at the aiport for 12 hours. worst flight of my life."
Points positifs : "Once we got on the plane, everything was okay."
Points négatifs : "Every moment leading up to the airplane. From our flight being delayed 13 hours, to people not helping us with a hotel when we had a 12 hour layover to start with. They said we needed to talk to only the Kenya Airways representatives in Addis where we left from. We did... and they didn't say anything. After that they refused to help us in Nairobi. There were all these secret ways of getting help that they said we didn't qualify for. Supervisors and managers were not available unless I left their desk and went to departures. They said I would have to go back through immigration.. but thankfully, right before I did, someone came and spoke to me. From our several interactions, we received no apologies, but felt that the theme was that everything was my fault.. not the best feeling as a customer. Only my one chat with the supervisor was very nice. She was very patient, sat down with me and helped direct my concerns. Especially with a 13 hour delay. Nairobi seemed great, but our interactions with the staff really took away from our experience. And we missed our vacation in the end.."
Points négatifs : "Whites are given more attention than blacks yet we all pay for the flight"
Points négatifs : "Flight was delayed and the plane air conditioning didn’t work when we boarded the plane."
Points positifs : "Le personnel très aimable et très respectueux. Repas et petit dejeuner bien, mais il ne faut pas etre très exigeant..."
Points négatifs : "Le matériel mis à disposition (écouteurs) sont d'une qualité très moyenne. il est impossible d'y accrocher la mousse sur le casque. Le logiciel permettant de naviguer sur la tablette est un peu capricieux..."
Points positifs : "la ponctualité Collation sur un vol très court"
Points négatifs : "Il n'y a eu aucun avertissement de turbulences. Nous avons eu un gros trou d'air au décollage qui nous a très vite plonger dans un instant de panique. Aucun mot des hôtesses, même le capitaine n'a rien dit... Pas un seul sourire des hôtesses à l'arrivée. Le vol était extrêmement bruyant (vétusté de l'avion)"
Points positifs : "Once I got on the flight things were fine, but the process of getting there was a nightmare."
Points négatifs : "My Air India and Kenya Airways flights were packaged together as though they were a code share, but when my initial let on Air India from Delhi to Mumbai was delayed I missed my connection to Nairobi. What followed was a bizarre five-hour scramble in the Mumbai airport that ranks in the top three worst flight experiences I’ve ever had. I had already checked in and had a emailed boarding pass, but wasn’t let through security without the official airline printout. Although the Kenya Airways Nairobi flight was also delayed and was still several hours from boarding, their staff was nowhere to be found and none of their 10+ customer service numbers was working. I finally managed to get a hold of a representative over the phone via the airport’s information counter, and she swore that a staff member was on the way to meet me. Two hours and several calls and assurances later, the flight took off without me and the Kenya Airways staff stopped picking up the phone. Then there was a crazy several hours of back and forth as a single employee emerged and demanded that I get a letter from Air India taking responsibility for the initial delay, before disappearing again for several hours. The disorganization, unprofessionalism and outright lies I encountered were frankly bizarre and unlike anything I’ve encountered while flying before."
Points positifs : "Once on the flight the flight crew were caring and accomodating."
Points négatifs : "Kenya changed my flight to two hours later 18 hours before I was to leave. Making me have a 10 minute connection. Then after an hour in a airline office they promised to hold my connection. When my flight landed on time, they did not hold my connection. So they changed my flight and didn’t follow through on the fix. We would now miss wedding activities and business meetings. Then my partner got sick and they refused to taxi us to hotel for the night but take a bus that leaves every three hours. Her sickness got worse and there was a Kenyan airlines doctor who evaluated her at the airport after waiting 40 minutes laying at check in with her crying due to pain. We had a medical release from the doctor saying she needed extra space to lay down but the check in manager refused to make room for her saying the flight is full and she would not upgrade her to accommodate the medical release because we had an economy ticket. My partner looked so bad that the flight crew considered kicking us off but eventually made the space for her to lay down and were helpful on the flight. This is this disgraceful and the worst experience I’ve had with any company."
Points positifs : "customer service was superb entertainment screens and selection was excellent seats were among the best on any airline. The plane was a seemingly fairly new Boeing Dreamliner, very nice"
Points négatifs : "Food was good but not spectaular - not up to Singapore Airlines for example but better than most other long haul carriers"
Points positifs : "Timeous and polite crew"
Points négatifs : "The food was mediocre and no choice for entertainment, common movie or 2 low quality music channels"
Points positifs : "Nice configuration and good early boarding plus courteous staff"
Points négatifs : "Cabin was too hot and no headphones, gor the narrow movie selection"
Points positifs : "Barely made it to boarding through Security as I was late being the only passenger delayed yet the staff were so understanding and patient enough to wait on me as before closing the boarding gate. great Customer service."
Points positifs : "Pleasant crew."
Points négatifs : "Price, hard seats, food"
Points positifs : "the service was very good. The food was well done."
Points positifs : "Nothing. I wasn't on this flight"
Points négatifs : "I still need to be re-booked!"
Points positifs : "- Short flight - Clean flight"
Points négatifs : "- Food minimal in size and quality - Little manners staff"
Points positifs : "Flight management was okay from Mombasa up to landing in Nairobi"
Points négatifs : "Plane could not park at the domestic arrival, yet at the international slot we had to wait over 15 Minutes without communication by crew. Captain only announced when parking slot became available. It took long to get baggage delivered to domestic side and when baggage arrived some including mine were wet with stinking liquid in spite of no rain around airport. at the end Passengers on a later flight made it smoothly out and eventually lost 45 minutes since landing and dirty baggage."
Points positifs : "They were simply good"
Points négatifs : "The delayed a bit"
Points négatifs : "My flight was 36 hours delayed and Kenya Airlines did not tell us why. I then heard that the same flight had been delayed three nights in a row. This led me to book another flight to my destination, so that I did not miss anymore of my trip. I am going to pursue a refund of my original flight. It seemed to me that Kenya Airlines new the flight would be delayed and said nothing until two hours before. Also how they handled the situation was very poor. I will never fly with Kenya Airlines again."
Points positifs : "My travel itinerary was one with long layover times. Thank you Kenya, Airways for allowing the day use of your lounge areas for a fee. Got some sleep, a wonderful Turkey Lunch on Christmas Day, before my connecting flight to Guangzhou. Smooth Short field landing and take off in the 787-8. No rattling sounds during landing and take off so the Plane must have also been new. Kudos!!"
Points négatifs : "Suffered with the unattended toilets. Food for thought, could the toliets on flights be designated according to gender? toilet seat was always covered in sprayed urine( which I wiped clean every time before sitting and using the toilets, made several trips during the 9 hour flight. Hand Soap run out at some point."
Points positifs : "It was a great flight except for food"
Points négatifs : "Choice of dish - fish ( was like rubber) or beef"
Points négatifs : "Flight was cancelled after waiting from midnight until 6:00 am in the Airport. Could have gone to a hotel... lost 2 days"
Points positifs : "Nothing"
Points négatifs : "Kenya airways is a symbol of operational disorder and absence of any client orientation. I would strongly recommend Kyak to take it off its recommended airlines"
Points positifs : "The pilots are very friendly and regularly updates passengers o issues"
Points négatifs : "The crew on this route are very rude. My experience with them for the last 2yrs is just but a nightmare. They shout at passengers when requested for simple things like drinks, blankets and sometimes even ignore calls."
Points négatifs : "Their flights have been late all the two times I flew with Kenya Airways. Could be a problem if you need to connect to another flight!!"
