Trouvez un vol pas cher Paris - Lulea

Points positifs : "All was Good, no special negatives."
Points négatifs : "Not worth my time to comment."

Points positifs : "The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight."

Points positifs : "It was ok."
Points négatifs : "N/A."

Points positifs : "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Points négatifs : "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."

Points négatifs : "The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time"

Points positifs : "Food was good and plentiful."
Points négatifs : "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"

Points positifs : "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Points négatifs : "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"

Points positifs : "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Points négatifs : "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"

Points positifs : "Crew was amazing. Good food. Comfortable seats"
Points négatifs : "Music options along with the movies"

Points positifs : "Muy confortable, la amabilidad de los tripulantes"
Points négatifs : "Nothing"

Points positifs : "fresh baked bread!"
Points négatifs : "fight was delayed almost 4 hours. we were stuck on the plane for over 2 hours before liftoff while technical difficulties were worked out. no compensation offered."

Points négatifs : "La ponctualité"

Points positifs : "plane was clean"

Points négatifs : "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."

Points positifs : "The seats were good for a short flight, which this was. No complaints."

Points positifs : "Crew was nice"
Points négatifs : "No WiFi on a 12 hour flight, but we could all see the full signal WiFi for the crew, aptly named. LXCrew. Awful to see them using WiFi when we are unable."

Points positifs : "Le personnel naviguant, l'avion la gentillesse"
Points négatifs : "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"

Points positifs : "Le personnel toujours aussi souriant et agréable"
Points négatifs : "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"

Points négatifs : "Very good!"

Points négatifs : "Very nice company!"

Points négatifs : "Temperature was very hot"

Points négatifs : "Missed flight. Misplaced checked bag. Filed complaint with Swiss."

Points négatifs : "Selon moi, Pas assez de choix de Musique et de Film."

Points positifs : "Gentillesse du personnel"

Points positifs : "Siège confortable. Personnel attentionné. Service impeccable."

Points négatifs : "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."

Points positifs : "Équipage très sympathique vol rapide"

Points positifs : "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Points négatifs : "Vieil avion où les secousses se font vraiment sentir beaucoup!"

Points positifs : "De la place pour les jambes, vol à l'heure, embarquement rapide"
Points négatifs : "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"

Points positifs : "This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming."
Points négatifs : "Could not check in online because the system was down."

Points positifs : "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Points négatifs : "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"

Points négatifs : "Pas de chocolat Oups"

Points positifs : "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Points négatifs : "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."

Points positifs : "Brand new plane and SUPER comfortable (even in coach!)."

Points positifs : "Rien"
Points négatifs : "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"

Points positifs : "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Points négatifs : "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"

Points négatifs : "I missed my connection and got to Hong Kong a day late."

Points positifs : "Spacious seats"
Points négatifs : "Bag check process"

Points positifs : "The service and THE FOOD WERE GOOD !"

Points négatifs : "Our bags were lost in Zurich but the gentleman at the ticket counter was amazing! He even called before we left the airport saying that he had found our bag in Zurich"

Points positifs : "Great services and the staffs. Very comfortable flight and plane"
Points négatifs : "N/A"

Points positifs : "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Points négatifs : "Pas de divertissement dans l’avion."

Points négatifs : "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"

Points positifs : "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Points négatifs : "Le repas ....pas bon"

Points positifs : "Very Pleasant Staff!"

Points positifs : "Everything was excellent from boarding with almost no delays to the service on board. We would definitely travel with swiss again"

Points négatifs : "I chose my seat online and when I got to the gate they changed my seat to the way back of the plane"

Points positifs : "On a bien arrivé."
Points négatifs : "Le retard de vol a été embattant."

Points positifs : "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Points négatifs : "None"

Points négatifs : "It was a great experience"

Points positifs : "Every thing amazing"
Points négatifs : "This trip really excellent Thank you Turkish Airlines"

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points négatifs : "The Ground crew didn’t know how to add a bag"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "good company"

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points négatifs : "La cuisine est vraiment horrible"

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points positifs : "Crew and service One of the flight attendant saved my daughter when she Was chucking on nuts , they went above and beyond Just duty and did everything in their power to save her"

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."

Points positifs : "Très pratique"

Points négatifs : "Retard du vol dur avec un enfant"

Points négatifs : "Retard du vil dir avec un enfant"

Points positifs : "Rien"

Points positifs : "The crew was excellent, the food good."
Points négatifs : "The entertainment system, in three out of four long flights, did not work. In the one that "worked", the sound was terrible and this made the experience totally unsatisfactory. A major airline should avoid this."

Points positifs : "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"

Points négatifs : "Repas"

Points positifs : "There was almost nobody on the flight. In flight entertainment was awesome too."
Points négatifs : "Nothing"

Points positifs : "The flight was excellent, with good food and good service. The crew was very professional and courteous."
Points négatifs : "Our experience in the Istanbul airport. We got off our connecting flight and no one was willing to provide us with directions. We had to stand in a security line for two hours thinking that we had as a consequence missed our connecting flight. Again, no communication. We found out when we finally got through security (we had already gone through security at the Paris airport), everyone was in the same situation and our flight had been delayed. It would have been helpful to know that as we were standing in line. While in the line, many people panicked and starting pushing their way to the front of the line. Again, no officials were there to keep order. It was truly a mess! And creating too much anxiety and stress that I really wanted to not have on my trip back to the USA. I realize that in these times, we must go through added security, but I am accustomed to US airports where there is more communication over the intercom and by airport officials. In Istanbul, it seemed that everyone did not want to give directions, and airport officials seemed to avoid the public they were there to serve."

Points positifs : "The flight was good. The food tasted great. They had some good movies I haven't seen yet. The flight attendants were constantly up and down the isles either giving you something or taking away trash. The leg room was sufficient."
Points négatifs : "The customer service on the phone and in person was completely unprofessional, rude and a bit uneducated. They yelled at me when I asked them "is there anything yall can do to fix this?". And then in person I watched them get out of their seats and yell at this older woman."

Points positifs : "Professional and friendly staffing, comfortable flight."
Points négatifs : "We realized when boarding to first flight that they did not included my son on next connection flight...oops when it was addressed they fixed it in a professional matter with appologies at boarding."

Points négatifs : "In flight entertainment system was not functioning. Turkish refused to provide hotel in Istanbul as per their policy even after being told by Turkish employees in the USA and France that this would be provided due to my 20 hour layover. I will not fly Turkish again in the future."

Points positifs : "Merci à Turkish Airlines"

Points négatifs : "Enjoyed the hotel stay on the long layover"

Points positifs : "Will definitely fly Turkish Airlines again!"

Points négatifs : "++++"

Points négatifs : "Vol a des heures invraisemblalbles 3:45AM Attente interminable dans bus surchauffé, alors que l aeroport est vide et plein de passerelles sont libres. Turkish economise des droits d aeroports sur le dos de sa clientele Personnel de l aeroport ne fait que taper la discute entre eux alors que la clientele n en peut plus d attendre.."

Points négatifs : "No being able to rebook!"

Points positifs : "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."

Points positifs : "L'equipe etait serviable et courtois."

Points positifs : "Le film que j'ai regarde pendant le vol"
Points négatifs : "Mon siege, trop etroit, et je n'aime pas etre au milieu entre deux autres passagers"

Points positifs : "love the food and the crew service."
Points négatifs : "Aircon could have been better. Someone got sick during the flight because of that."

Points positifs : "Friendliness, attentiveness, food, clean bathrooms, and great wine selection. I would fly Turkish Airlines anywhere!!!"

Points négatifs : "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."

Points positifs : "Parfait. Je voyage souvent avec cette compagnie. Très satisfaite"

Points positifs : "Lots of crew members Pay attention Food was good"
Points négatifs : "The boarding was chaotic"

Points positifs : "Tout"
Points négatifs : "Rien"

Points positifs : "The food and entertainment on the plane"
Points négatifs : "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."

Points positifs : "Le systeme media est très intéressant dans les gros avions. Mais dans les petits avions il n'y en a rien."
Points négatifs : "Un sandwich comme un repas n'est pas suffisant, et encore on a un seul choix de sandwich. Il y avait un delai .mais c'est pas grave"

Points positifs : "Food"
Points négatifs : "1- bad service 2- bad attitudes 3- Always DELAYS 4- lost the bag"

Points positifs : "Crew service, as it was a big airobus, half plenty it was very comfortable to be there"
Points négatifs : "lateness at least 40 minutes, while nobody from staff I was worrying about corresponding flight,"

Points négatifs : "The flight was cancelled so that's it!"

Points positifs : "The flights and food were good. no problems there."
Points négatifs : "There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago."

Points négatifs : "at least offered free water."

Points positifs : "The was knowledgeable, but customer acumen sucks."
Points négatifs : "The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers."

Points positifs : "Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus."

Points positifs : "Very professional crew"
Points négatifs : "One more pass at the end of flight to pick up more trash, to create less work for cleaning crew."

Points négatifs : "Plane was changed to a different plane and caused lots of confusion. Boarding process was chaos, loaded all passengers in a room too small with many standing and getting too hot."

Points négatifs : "Uncomfortable seats."

Points négatifs : "The pilot strike resulted in cancellation of my flights so getting home turned in to a challenge"

Points positifs : "On time travel. Check In Staff were kind and engaging."
Points négatifs : "On flight staff were minimally attentive. Food was mediocre."

Points positifs : "Very friendly crew. Complimentary bottles of water. Comfortable blankets."

Points négatifs : "If you want to have a different meal than what they offer, you have to contact customer service before hand. I never been on a flight so far, where there wasn’t a vegetarian option. So I was pretty surprised when they just offered beef fajitas. I asked for a vegetarian option only to find out there isn’t none. The flight attendant wasn’t super nice about it either, she just said you have to order it online. But at no point I got an email saying, if you want something different than what we offer, tell us! So that was pretty annoying..."

Points négatifs : "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."

Points positifs : "ok"
Points négatifs : "ok"

Points positifs : "Nothing"
Points négatifs : "The crew was terrible very rude and terrible customer service skills."

Points positifs : "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Points négatifs : "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."

Points positifs : "Efficient processing of passengers onto aircraft."

Points négatifs : "SAS charged me 70 Euros for a small 14 KG carryon luggage. It should have been free. Even Ryan air only charged 35$ for a checked bag. This was ridiculous and service was poor."

Points positifs : "My Plus ticket brought me an excellent cold lunch despite the shortness of the flying time (only 1:10). The seats need more recline!"

Points négatifs : "ended up having to put both of our large carry-on items under the seat in front of us while the flight attendants stuffed people's coats and jackets into the overhead"

Points négatifs : "On time, efficient, friendly staff"

Points positifs : "Smoothest landing I've ever experienced."
Points négatifs : "I missed the refreshments, if any were served at all. Granted I was tired and probably dosed off during that part of the flight."

Points positifs : "In-flight entertainment had a good variety of options to choose from. Passport control was timely. Food service was also timely and efficient."
Points négatifs : "As with most airplanes, the air was quite cold, but the SAS blanket adequately made things a bit warmer. I'm always puzzled by the fact that once business class and SAS plus passengers board that SAS Go passengers can all then board. It would make more sense to have people board from the back during this time so that people don't block aisles and it makes arranging overhead baggage a bit easier."

Points négatifs : "I was unable to check in over the mobile app nor online. Had to do everything at the ticket desk in both the US and overseas. Made me feel as though I didn't have a reservation in the system."

Points négatifs : "Booked SAS Go level which included 1 piece of luggage each. At check-in, we were told that is not the case despite SAS' own website saying that it is. I was charged another $320 and I am disgusted with their business practices which revolve around, deceit, lies andl I would even say fraud! There were many others complaining about the SAS Go luggage issue and then having to pay again. I could have gone with Ryan Air for a fraction of the cost."

Points positifs : "The flight crew were very nice and helpful.."
Points négatifs : "I didn't like that we waited an hour to take off I had to run through the terminal in Chicago to catch my flight to Dallas. I had to rush though customs then run to check in baggage didn't have time just to drop off and run to shuttle then run to terminal security check in then run to my gate to catch my flight I was 2 minutes before my gate closed. I barely made the flight. I am also still waiting on United Airlines to find my luggage, they are supposed to call me and drop off my luggage."

Points négatifs : "Missed my flight due to weather east coast"

Points négatifs : "Small, uncomfortable seats which is tough for a long fight."

Points positifs : "Movie selection"
Points négatifs : "The flight attendants were rude. Not once was water offered. Only one drink cart for >8 flight."

Points positifs : "I was able to sleep most of the flight."
Points négatifs : "Plane left Newark an hour late and I missed my connecting flight in Oslo. Once I did get on a flight from Oslo to Copenhagen, there was no room for my carry on luggage. The stewardess took it and said it would be put in cargo, but now they can't find it! Two bad experiences with SAS in a row. Don't want to use them again."

Points positifs : "t"

Points positifs : "I had a connecting flight in Stockholm and forgot my laptop in the first plane. SAS personnel was very friendly and got me my laptop quickly and I was able to make my connection, even though it was pretty tight."
Points négatifs : "Seats with too little space."

Points positifs : "Everything was great"
Points négatifs : "Nothing to mention"

Points positifs : "we landed 20 minutes before schedule"

Points négatifs : "No priority check boarding for business class in Compenhagen"

Points positifs : "Great flight"

Points négatifs : "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."

Points positifs : "Nothing"
Points négatifs : "Delay"

Points positifs : "they were quick and apologetic"
Points négatifs : "I did not like having to pay Euro 70 for my luggage at the AP. I do not recall ever having got the option to pay for my suitcase online when I booked my ticket. You guys need to make this more clear."

Points positifs : "Flight was on time, boarding was efficient."
Points négatifs : "No free snack? Come on. What is this, wizzair?"

Points positifs : "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Points négatifs : "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"

Points positifs : "Nice meal, friendly staff"

Points positifs : "Was told to collect our luggage and buy a new ticket!!!!"
Points négatifs : "Wasn't allowed to board connecting flight"

Points positifs : "great plane and food and crew"
Points négatifs : "cant pre book luggage way too expensive for bags"

Points positifs : "The automated kiosks made it ridiculously easy. Flying out of LAX can be a pain, but that went by so smoothly. I'm cheap and have become accustomed to Spirit airlines. So when I received free (decent) meals a complimentary bottle of water and a plethora of inflight entertainment."

Points positifs : "The plane was well kept and the entertainment system worked well with enough choice. The crew was average: no problems."
Points négatifs : "The (transatlantic) flight was delayed 8 hours and the only compensation received was 175DKK for lunch. Had to stay in the airport over 11 hours due to this delay and had already had a 16 hour layover from the day before. I realize that unexpected delays may occur, particularly in cases where passenger safety is in question, but delays of more than 5 hours cause major inconvenience and I felt stuck in the airport with my bags and having checked out of my hotel room already. Just compensating for lunch is not enough. In the future a partial reimbursement for the flight, access to the priority lounge or a more comfortable facility such as a hotel would provide the passengers with compensation proportional to the inconvenience."

Points négatifs : "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."

Points positifs : "we didn't crash"
Points négatifs : "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"

Points positifs : "Staff was friendly"
Points négatifs : "Seats uncomfortable and way too small especially when people in front lean back in your space. Not enough space to put feet. Also I paid for my family of three to be grouped together on flight from Stockholm to Chicago and we were seated in separate aisles so we could not converse together at all. I feel I got cheated in that aspect."

Points positifs : "Entertainment system is very good - like 100 movies on demand even games available."
Points négatifs : "Economy seats had little leg room; weren't offered a choice of entrees Make sure you call ahead if you need vegetarian meals."

Points négatifs : "2 hr delay on a 2 hr flight"

Points positifs : "The entertainment was actually great. Literally everything else was terrible."
Points négatifs : "It was the most uncomfortable flight ever. No water served and no refreshments served at all on the 9 hr flight."

Points positifs : "Départ avec plus d’une heure de retard . Bagage expédié en soutes sans raisons au dernier moment avant l’entrée dans l’avion, sans la moindre étiquette sur les bagages ."

Points négatifs : "Do NOT spend money buying an upgrade for priority boarding. There is no such thing on this flight - the staff actually told us that we board at the end after everyone else... The boarding process was a mess and the flight barely had water"

Points positifs : "The flight was very comfortable. Better than my expectations. Good entertainment. Food and drink on demand."
Points négatifs : "Luggage allowance is pretty strict. You have to pay extra for everything more than a seat on the plane."

Points négatifs : "Boarding was a disaster, nobody knew where to go. Flight was delayed because they couldn’t get all the luggage on. Food for purchase was horrible, and they even ran out of food to buy."

Points positifs : "Crew was amazing. I love the Dreamliner. Ground crew was very helpful. I had a large family with me. They made it as easy as possible for me."
Points négatifs : "Norwegian does not have beverage service. I heard other passengers were able to get water but I didn’t know there was water on board and we did need it."

Points positifs : "Helpful and professional Stewart before and during the flights."
Points négatifs : "Registering suitcase was painful process. The employee forgot that we were traveling with a baby < 2 years old and applied us different suitcases rules. He apologized after all the suitcase weight game ended after 1/2h"

Points positifs : "le personnel a veillé à nous expliquer la cause du retard"
Points négatifs : "un retard lié à un défaut sur le pneu. cela aurait été rassurant qu'il soit changé."

Points négatifs : "Checking 1 bag was a 1 hour wait. Would be a more efficient process if you could check in at a kiask and just drop off the bag instead of the entire process happening at the desk."

Points négatifs : "I was stuck and nobody would help me and nobody seemed to care, nor tell me what my next step would be."

Points positifs : "Crew was good."
Points négatifs : "Better if they give at least snacks and drinks. Other airlines give you food. Luggage was way expensive 90$ per person? Too much. Other airlines they only charge 60$."

Points négatifs : "We were charged a luggage fee even though when we reserved the flight they were included. This is completely a ripoff!! I will definitely begin the process of taking this to my attorney."

Points négatifs : "Arrived at Paris (CDG) airport 55 mins before take off as my Air France flight from Bordeaux to Paris was delayed by an hour. Was told that checkin closed 1 hour before take off & there was nothing they could do, customer service was in Oslo! Was given a piece of paper with 2 phone numbers!"

Points positifs : "Bonne organisation pour la montée dans l'avion"
Points négatifs : "Moins de climatisation (il faisait TRÈS froid, pour un vol qui dure 8h c'est très gênant), plus de place pour les jambes au niveau des sièges et des excuses de la part des hôtesses et stewarts à la sortie de l'avion suite aux 2h qu'on a passées sur le tarmac après avoir atterri."

Points positifs : "Très bon personnel"
Points négatifs : "Plus de choix de film"

Points négatifs : "Canceled"

Points positifs : "Aéronef très moderne."
Points négatifs : "Le repas n'étant pas inclus d'office était payant... Pour un vol de plus de sept heures ce n'est pas trop justifiable."

Points négatifs : "Norwegian Air switched to airplane to Wamas Air. I paid the upgraded seats and the special meals. I did not get the seat and the was horrible. There was no way to use the Wifi while flying in route to LAX. No TV's or anything and when we landed, we had to wait on the plane for 35 minutes before the buses showed up. I happy happy we landed safely. The crew was pleasant, but I want a refund for the return portion of my flight and for the upgrades I paid for in advance."

Points positifs : "The price of the flight could not be beat but you have to pay extra for EVERYTHING else, except videos. Entertainment selection was OK. They want to charge you for headphones so I brought my own. They play a snack bar promo on the screen before every show, so I just unplug through it. The video and audio quality is pretty good."
Points négatifs : "You do not even get one checked bag free, it will cost you plenty. They changed our flight's boarding gate but took far too long before letting anybody know. The sign at the gate said departure would be on time but it was actually very late, and they never updated the departure time, they kept us standing in a crowd, shoulder to shoulder like cattle. There was a huge line waiting for hours in the overheated departure gate, everybody soaked in sweat. Only enough chairs for a couple dozen people, old folks fading. On board they ignore you completely, as though you were invisible, unless you have pre-ordered a meal. Press the button for an attendant, none will come. No drinking water available unless you go to the back and ask for it. If you ask a flight attendant for water she will tell you to wait for the cart, then ask again, but to the cart pushers you are invisible unless you have one of their meal boxes on your tray table. Extremely uncomfortable, very narrow seats. You have to pay extra for a pillow or a blanket. This is an airline for masochists who are happy to choose misery in order to save a few bucks. Now I know."

Points positifs : "Not much"
Points négatifs : "Low comfort level , very rude check in staff , sitting assignment not respected , food and beverage mediocre at best"

Points positifs : "On time. Smooth. I didn't eat and did not talk to any crew members so i can't rate that."

Points négatifs : "trop de videos"

Points positifs : "Wifi gratuit"

Points positifs : "Boeing 787; Smooth flight; Tasty food;"
Points négatifs : "Boarding was not well organized at CDG; Didn't get a gate at LAX (had to take shuttle);"

Points négatifs : "I was not allowed to board on the return flight despite flight being delayed 40+ minutes causing me to miss my flight home from Paris to the US. Had to book another flight at my own expense."

Points négatifs : "I PAID for food and never got my food. I booked my ticket in February and sat at the end of the plane near the bathroom and those were not the tickets I selected. My wife wanted water and a blanket and they charged us for both and never gave her either one. The worst flight ever. I will now reconsider using this airline"

Points négatifs : "- Equipage peu sympathique - Pas de couverture / coussin offert - Pas de boissons (verres d'eau) distribués pendant la traversée (sauf payant 3€ 50cl d'eau) - Debarquement laborieux"

Points positifs : "Très bien pour l'ensemble. À l'heure et sans histoire mais bien sûr les inconvénients du low-cost."

Points négatifs : "Pas de films proposés/ équipage peu aimable/ climatisation mise à fond sans couverture ni oreiller donné"

Points positifs : "la beauté de l'avion, le calme du vol, le fait qu'il n'y ait pas eu de turbulences."
Points négatifs : "Le fait que l'avion avait 2h de retard et qu'on ait attendu longtemps avant d'embarquer..."

Points positifs : "Friendly crew, good movie options. Good wine available (for $10). Base price very fair."
Points négatifs : "Seat was way too cramped for a 10 hour flight (I'm average 5'11"). Hot snack offerings disappointing and expensive. 5+ hour delay, after poorly organized boarding. I would fly with Norwegian again but only in premium seats."

Points négatifs : "Pas de repas servi durant tout le vol"

Points positifs : "L'écran La place pour les jambes Le prix"
Points négatifs : "L'étroitesse des sieges et des couloirs Le personnel peu nombreux qui n'arrete pas les allers retours dans les couloirs"

Points positifs : "Presque tout , bon choix de film en français , équipage assez sympathique (voir plus bas pour le « assez ») avion neuf et très propre rapport qualité prix imbattable"
Points négatifs : "notre vol a eu 2h30 de retard , sinon ratais la correspondance à paris on devait se débrouiller par nos propre moyens arrivé à paris car la compagnie se lavais les mains de n’importe quel soucis causé par leurs retard même si les soucis en question était de rentrer chez soi . Compensation avec un bon de 12$ pour manger dans l’aeroport , quand on doit repayer pratiquement 1000€ de billets derrière a cause d’eux , c’est maigre . Moralités , très bonne compagnie si on a la chance de n’avoir aucun soucis ."

Points négatifs : "les deux heures de retard qui m'ont permis de rater mon train. Merci norwegian!"

Points positifs : "Plane super modern, speed of crew, comfort"
Points négatifs : "Weight limit on the carry on"

Points positifs : "La ponctualité et le confort sur des appareils récents"

Points négatifs : "Extreme and avoidable delays (5 hours). Difficult to even get a cup of water."

Points positifs : "We landed."
Points négatifs : "Without updating passengers they never even said they were putting us on a shuttle bus to an unmarked white plane that was not a Norwegian Dreamliner as presented but some charter plane from Portugal. We were locked in the buses for an hour without and word or update looking at the Airbus 330. The plane was a very old version and the “premium”seats were hardly bigger than economy and we never were offered pillows, blankets, drinks until we begged for them nor any explanation. Etc. I am done, done, done with Norwegian airlines."

Points positifs : "Horaires des vols ponctuelles et sièges spacieux et Equipages très bien"

Points positifs : "Horaires des vols ponctuelles et sièges spacieux et Equipages très bien"

Points positifs : "Beautiful plane. Exit row was comfortable."
Points négatifs : "Food was so so. Flight attendants did not ask us if we were prepared to act in an emergency in the exit row."

Points positifs : "L'avion, le personnel volant, le vol"
Points négatifs : "Le caractère low coast. Rien n'est offert, il faut tout acheter."

Points positifs : "The plane was very comfortable. I love the individual screens."
Points négatifs : "I tried to sign into prepay for my bag the day before my flight and couldn't, then I had to pay the 50 Euros at the airport and the lady helping me was not helpful when I explained this situation."

Points positifs : "Staff on board was friendly. Flight was smooth"
Points négatifs : "When called ahead to book vegetarian meal, wait times were so long I gave up. No meal accomodations were made. Touch screen on in flight monitor didn't work Arrived early but waited on tarmac in front of gate for 1 hour!!!!"

Points positifs : "Qualité de l'avion irréprochable."
Points négatifs : "Le retard a failli nous faire perdre notre vol suivant. Mais ce qui nous a déplu c'est surtout l'attitude désagréable du personnel, qui était incapable de sourire à quiconque. Franchement l'impression que le personnel n'avait pas le goût de travailler ."

Points positifs : "Most everything was stellar! Except two things: limited free water, and very bad headphones."
Points négatifs : "Everything was excellent except one thing. The headphones I purchased from Norwegian wete TERRIBLE. The sound was just awful, you couldn't barely make out the voices and there was no way to remedy it. Please fix that issue this has never happened to me before on other airlines their headphones worked fine. Also for long haul flights they should provide as much water as you need and not be forced to buy water - it is a necessity for good health and not getting dehydrated!"

Points positifs : "We didn't even get on the plane"
Points négatifs : "We arrived 15 minutes late because our previous flight was delayed so they wouldn't let us on the plane. They said we lost our ticket and the next flight is next week. Now Wer on the way to cologne Germany to travel to Orlando tomorrow. We had to pay a 1000 more Euros. We don't have money and we might get fired from our job. Wer very upset and we need to speak to management. Non of this was our fault."

Points positifs : "Le service très professionnel des pilotes et des hôtesses, les avions sont de dernière génération, des vols super agréables."
Points négatifs : "Sur le vol entre Oslo et New York, que le menu ne soit pas compris dans les prestations."

Points négatifs : "I had a terrible stomach ache & they would not let me use the restroom!!!"