Points négatifs : "Very professional and friendly crew. Food quality was excellent."
Points négatifs : "More movie choices. More substantial second meal."
Points négatifs : "Seat cushion could use more cushioning. Larger portions of drinks served"
Points positifs : "Les repas, le sens du service, la communication."
Points négatifs : "Le confort des sièges un peu vieillot, le choix de films."
Points positifs : "The crew was attentive and service was excellent."
Points négatifs : "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Points positifs : "the selection of beverages and the crew are very friendly and helpful"
Points négatifs : "Selection of entertainment"
Points positifs : "The food and legroom"
Points négatifs : "More movies :)"
Points négatifs : "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Points positifs : "Quick flight"
Points négatifs : "None"
Points positifs : "The crew"
Points négatifs : "The foods could be better not up to the standard of EVA air on economy class"
Points positifs : "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Points positifs : "Felt welcomed"
Points négatifs : "Just felt a little cramped but not to bad"
Points positifs : "Rebooked me because I went to wrong airport — thanks"
Points négatifs : "The business meal was just okay this time. Not as good as before."
Points positifs : "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
Points négatifs : "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Points positifs : "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
Points positifs : "Lots of room, generous checked luggage policy, great airline."
Points négatifs : "Nothing"
Points positifs : "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
Points positifs : "Very friendly and accommodating staff on JAL every trip"
Points positifs : "Food and entertainment was good."
Points négatifs : "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
Points positifs : "JAL et ANA restent au sommet en terme de services, ponctualité et qualité du vol."
Points positifs : "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
Points négatifs : "My wife did not particularly like your choices of breakfast... she just did not understand the food"
Points positifs : "Hostesses were very nice. Lot's of room in aisles."
Points négatifs : "Food was okay. Not a great choice of movies."
Points positifs : "Same as above"
Points négatifs : "None"
Points positifs : "They were good at helping with problems being it was my first time on a plane."
Points négatifs : "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
Points positifs : "Crew service responsive and helpful."
Points négatifs : "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
Points positifs : "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
Points négatifs : "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
Points positifs : "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
Points positifs : "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
Points positifs : "Extremely kind staff, spacious seating, good food and great entertainment. You can only make an 11 hour flight so good but they did it"
Points négatifs : "11 hour flight! Can't do much about that"
Points positifs : "I didn't expect neck pillow on board"
Points négatifs : "Seat wilder would be great"
Points positifs : "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Points négatifs : "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Points positifs : "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Points positifs : "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Points positifs : "I really loved JAL customer service at checking counter. So friendly and great customer service I received."
Points négatifs : "No individual AC vents to stay cool on long flight."
Points positifs : "Enjoyed the greeting, politeness and food"
Points négatifs : "More English speaking would be preferred"
Points positifs : "L'équipage est très avenant et n'hésite pas à parler un anglais compréhensible pour les étrangers. Mes deux vols n'étaient que de 45min mais nous avons eu droit à un accès wifi et une collation (boissons). Ponctuel et pilotage souple."
Points positifs : "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Points négatifs : "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Points positifs : "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
Points positifs : "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
Points négatifs : "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
Points positifs : "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
Points négatifs : "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
Points positifs : "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
Points négatifs : "I did have any negatives on this flight"
Points positifs : "More leg room in Japan airlines. I decided to use JAL as much as possible. Stewardess are all nice and very attentive."
Points négatifs : "Food is ok, but way so much better compared to the other airlines. The chair is not as comfortable (hard to sit) , but more leg room is a good advantage."
Points positifs : "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Points négatifs : "I wish they had a larger movie selection, but they had most "New Releases"."
Points positifs : "I always find the service on Japan Airline to be excellent. What I really liked, and didn't expect, was that there was individual inflight entertainment systems. Most other carriers on short flights out of Busan don't have that available, so it was a nice option. The meals were excellent!"
Points positifs : "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
Points négatifs : "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
Points positifs : "Food, good, Too Much even! Beers, sweedish meatballs, and caramel Gelato just to name a few. Actual seat comfort was fine. Stewards performed well."
Points négatifs : "Lies, not JAL....American Airlines. Paid for JAL received American. Checking in sucked, a whole explanation would wreck this page.....could not reserve seats near spouse. ....in flight entertainment was less than mediocre....seat positioning was grueling not able to get comfortable for the 13hour trip."
Points positifs : "The simplicity."
Points négatifs : "A closer gate. Some inflight food."
Points négatifs : "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."
Points négatifs : "Chair isn’t comfortable."
Points positifs : "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
Points négatifs : "The second food service."
Points négatifs : "the seats are not reclined, not comfortable at all"
Points positifs : "Speeding of departure after boarding"
Points négatifs : "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Points positifs : "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
Points négatifs : "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
Points positifs : "Excellent crew!"
Points négatifs : "It could have been quieter."
Points négatifs : "Bigger seat, but compared to other experiences it was very good."
Points négatifs : "Retard. Aucune explication ni excuse"
Points positifs : "J'ai réservé et payé mon billet chez Ana : vol exploité par Swiss, dont la qualité est moindre. Impossible de réserver un siège à l'avance. Je ne volerai plus jamais avec Swiss !"
Points négatifs : "Les repas étaient franchement mauvais. Brocolis à l'aller et au retour... pas de baguettes sur un vol en joint-venture avec ANA et plein de passagers japonais"
Points positifs : "Avion vétuste et service minimum, pas même un verre d'eau !"
Points négatifs : "35 minutes de correspondance entre deux vols, aux deux points opposés de l'aéroport, c'est clairement trop peu,"
Points positifs : "Le repas principal, le choix de films, la route par le nord ( magnifiques paysages de banquise)"
Points négatifs : "J'aurais aimé pouvoir prendre connaissance à l'avance des menus à choix. Là il fallait choisir au moment du service"
Points positifs : "Comfortable seat & nice crew."
Points négatifs : "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
Points positifs : "More leg room than most flights."
Points négatifs : "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
Points positifs : "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
Points négatifs : "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
Points négatifs : "Delay"
Points négatifs : "Movie catalog needs to be expanded"
Points positifs : "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Points négatifs : "Even so, food can be better. I want more western drama on entertainment."
Points positifs : "Perhaps the most courteous airline I’ve experienced."
Points positifs : "The staff is friendly with attention to detail"
Points positifs : "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
Points positifs : "Pretty much everything"
Points positifs : "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
Points positifs : "Excellent service."
Points négatifs : "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
Points positifs : "The food and the very friendly and courteous flight attendants."
Points positifs : "very clean over a 9 hr flight , great seat and flight attendant"
Points positifs : "The crew is so friendly, planes are nice and pretty good movie selection. They are nicely organized too. All of the American airline companies should learn from them!"
Points négatifs : "Food for vegetarians is not very good. But they certainly feed you a lot."
Points négatifs : "Not enough space to put my luggages"
Points positifs : "Ana est loin devant Air France"
Points positifs : "La compagnie est géniale! Rien à dire!"
Points positifs : "service..service..service and ontime performance"
Points positifs : "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
Points négatifs : "There was nothing I disliked."
Points positifs : "Good price"
Points négatifs : "Stink in the plane"
Points positifs : "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Points négatifs : "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
Points positifs : "Food & Entertainment"
Points positifs : "Food & Entertainment"
Points positifs : "The meals were healthy Japanese meals with lots of vegetables"
Points positifs : "Comfort... enough room for relax"
Points négatifs : "none"
Points négatifs : "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
Points positifs : "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
Points négatifs : "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
Points positifs : "Good food and service"
Points négatifs : "Delay too much time"
Points négatifs : "Limited number of movies"
Points positifs : "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
Points négatifs : "The weather made the approach at Narita really bumpy, not anyone's fault. I thought the pilot did a very good job landing."
Points positifs : "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Points négatifs : "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Points positifs : "leg room!"
Points positifs : "The crew did a great job making sure everyone was safe and comfortable."
Points négatifs : "Be friendlier for pets flying in the cargo hold. Reducing the capacity from 20 to 5 per flight and regularly increasing the fees is not helpful at all."
Points positifs : "no delay"
Points négatifs : "seat are really getting smaller"
Points positifs : "The price was right. On time arrival."
Points négatifs : "Crew and food were not especially pleasant."
Points positifs : "Amazing!!!!!!!!"
Points positifs : "Boarding process and take off was the most efficient - truly impressive! I don’t think this had anything to do with the airline, but every flight with them was so quiet (no crying babies/children, loud adult conversations), I thought I could hear the pin drop! Their safety demonstration was uniquely done by dancer, which made it interesting to watch every time! I left my jacket on one of my flights, but they returned it to me when I boarded the next flight - I was gratefully surprised! They had complementary tooth brush/toothpaste, ear plugs and eye masks in the restrooms. I thought this was a good way to reduce passing out items not all passengers wanted. I wish all airlines could copy these amazing features from them."
Points négatifs : "Their meals were underwhelming- in four flights on my trip, they were basically the same main course. The rolls with margarine, same fruit and strongly cultural seasoned vegetables that were served every time, all of which I could not eat. I have liked every airline meals and hospital food, but their food was below institutional food quality. For an Asian airline, the flight attendants were rather crude in their speech and mannerisms. I could barely hear and understand the announcements in spite the fact that passengers were extremely quiet. Their choices of movies were very poor; it seemed that 3 out of 4 flights had similar options."
Points positifs : "That’s be ok"
Points négatifs : "Nothing"
Points positifs : "The service could be improved."
Points négatifs : "The service could a little bit better English"
Points positifs : "Just love EVA everytimes I fly"
Points négatifs : "More legroom, but what do I expect in economy?"
Points négatifs : "A booking number of two seats should be put together. This is the first time I experience this, and I booked premium tickets."
Points négatifs : "The flight was great"
Points positifs : "Very accomodating crew. One of the nicer airlines I’ve flown on. Newer, well maintained clean aircraft."
Points positifs : "the new 777 aircraft, and friendly and efficient attendants made the flight a pleasant ride."
Points négatifs : "the flight was delayed due to late arrival of the aircraft, and then we were delayed on the runway waiting for take off."
Points positifs : "On time."
Points négatifs : "Little chilly in cabin"
Points négatifs : "Comfort, I Need to get to where I can fly first class"
Points positifs : "The service was great, flight left 10 minutes early."
Points positifs : "Comfort, crew, food"
Points négatifs : "Choice of movies somewhat limited (in English)"
Points positifs : "Everyone was friendly and approachable"
Points négatifs : "None"
Points positifs : "Crew were very friendly and helpful. The flight attendants seemed to have a genuine interest in the needs and comfort of the passengers."
Points négatifs : "For such a long flight, the seats were too small and not enough leg room."
Points positifs : "The flight attendants were very friendly and helpful."
Points négatifs : "The seats were uncomfortable for us taller people in economy class."
Points positifs : "Food served were delicious. Great customer service."
Points positifs : "Service was great and plates of food were delicious."
Points positifs : "I missed my flight"
Points positifs : "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Points négatifs : "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."
Points positifs : "Very professional and efficient Crew as always, horrible seat comfort,"
Points négatifs : "there was absolutely no room to even lay down your arm beside you. This was for the flight segment from Taiwan To Vancouver. An almost 11 hour flight. Narrow tight seat I would never ride EVA air for this segment again. Terrible !"
Points positifs : "crew was very professional, boarding was not chaotic at all! food was pretty good."
Points négatifs : "Not a big selection of movie or TV shows for such a long flight"
Points négatifs : "the wheel chair servers we're not enough. One person handle ed three wheel chairs. I was the last person boarding."
Points positifs : "Crew were attentive.though tone of voice is not friendly the one doing announcement lady"
Points négatifs : "Food is good though not as good before. Porridge was good though!"
Points négatifs : "Salad dressing tasted weird."
Points positifs : "I liked the service and the politeness of all the staff. The food and beverages were also great."
Points négatifs : "Nothing"
Points positifs : "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
Points négatifs : "Food just okay."
Points positifs : "I like everything nice servuce"
Points négatifs : "Nobe"
Points positifs : "The value for money is very good with EVA. The planes are modern and clean. The staff is very friendly. I will no doubt be flying with EVA again!"
Points négatifs : "Nothing major to say here; just a few suggestions. I find the meals and entertainment to be a bit lacking compared to other airlines of the same caliber. With that being said, the value for the air fair charged is hard to beat."
Points positifs : "On time"
Points négatifs : "Can't complain"
Points positifs : "Food was good. On time boarding. Not like other airlines, seats have less space and no sockets to charge phones."
Points négatifs : "Not like other airlines, seats have less space and no sockets to charge phones. No entertainment."
Points positifs : "they prioritize us first during boarding due to my son continues crying"
Points positifs : "the food on eva was better than delta and united--definitely edible unlike the others. the stewardesses are a little bit stingy with the wine. they give such tiny tiny portions-like 2 ounces at a time--they said i might get drunk. no one can get drunk with what they give. the stewardesses are polite enough. the entertainment was pretty good--good choice of movies. like all other airlines, the seats are too squished together. more room would have been appreciated."
Points négatifs : "i answered this already"
Points positifs : "For a close to full flight the boarding procedure was quick and efficient. We were able to leave early and get to our destination an hour early. The in flight entertainment was not the widest selection but still had a wonderful selection of movies"
Points négatifs : "For such a long flight the seats are very uncomfortable. The flight cabin doesn't seem to have a flow which is depressing cause they are a big part of the experience"
Points positifs : "The crew was very attentive and the seats were roomy."
Points négatifs : "None"
Points positifs : "relatively more spacious than other airlines"
Points négatifs : "seat itself not comfortable enough, hard seat; food can perhaps be improved"
Points positifs : "Liked the service and inflight movie and such"
Points négatifs : "Nothing"
Points positifs : "Everything"
Points positifs : "We got the emergency exit seats that gave us leg room."
Points négatifs : "That was not fish that they had served us. We ate around the actual entrée. As a larger person the seats a pretty tight"
Points positifs : "washroom was always clean, nice attendant,"
Points négatifs : "better food, give more drinks, giving more food, need more movies, entertainment."
Points positifs : "On time. Efficient. Clean."
Points négatifs : "No entertainment options-just some generic film. Couldn't even hear the film over the noise."
Points positifs : "Clean. On time. Efficient friendly service."
Points négatifs : "Limited selection of films. Food was really bland. I expected much more from EVA. Disappointed. No in between meals snack offered. No comfort pouch offered (tooth brush, face mask, ear plugs, etc)."
Points positifs : "comfy, modern interior on the plane. Staff was great."
Points négatifs : "check in was smooth, and the staff knew exactly how to handle my surfboard bag and the correct price to charge."
Points positifs : "Plane was nearly empty so there was a lot of space for luggage and to pass one another in the aisles. The crew for this flight was extremely friendly and would frequently stop by to ask if I needed anything else."
Points négatifs : "Movie selection was very limited, food was tough and hard to chew."
Points positifs : "Very relaxed atmosphere with helpful attendants, great food (Asian vegetarian special meal. I also appreciate the lounge while waiting. Altogether the tops, in a totally different realm (i.e. postitive) from flying on US carriers."
Points négatifs : "Nothing"
Points positifs : "Crew good. Seat better than airbus seats!"
Points négatifs : "Service, food, flying experience in short everything"
Points positifs : "comfortable flight"
Points négatifs : "TV options and headphones"
Points négatifs : "Better food choices. Better entertainment options."
Points positifs : "Nothing was amazing."
Points négatifs : "Again, seats were uncomfortable and cramped."
Points positifs : "Great service from the crew!"
Points négatifs : "The entertainment, and to a lesser degree, the food"
Points négatifs : "Delayed, lack of information, uncomfortable seats"
Points positifs : "Open bar! Drink all you can! :D"
Points négatifs : "Free inflight wifi would have made the flight much more enjoyable :)"
Points négatifs : "Petit dej"
Points positifs : "Amazing crew lounge just great airline"
Points négatifs : "Nothing"
Points positifs : "Snack was great"
Points positifs : "Boarding went great, much appreciated that they specifically invited elderly passengers for early boarding. Crew was efficient but friendly and attentive."
Points négatifs : "Economy seats aren't so great on any carrier."
Points positifs : "Easy flight, quite nice for such a short trip."
Points négatifs : "It's a shame that there is no way to earn Star Alliance miles (United specifically) on the flights to Luang Prabang -- can't get them on Thai Smile and don't get Star Alliance Gold status benefits on this flight, even when booked through Thai Airways."
Points positifs : "The flight was delayed (both ways) and after not having flown Thai Airways for many years, I would have thought the meaning of "TG = Tomorrow Go" has been improved to "Today Go" The boarding process literally remains back in the "stone age" compared to the total modern aviation advancements!!"
Points négatifs : "The boarding process could and must be improved!! What's the point of having modern technology like self-automated boarding machines installed at the airport and not using them? People should be boarded by zoning instead of letting people acted like this is the last flight out of Saigon!!"
Points positifs : "The seats were super comfortable and they had lots of new movies and tv shows for entertainment. Free alcoholic bevies too!"
Points négatifs : "No veggie food on board :("
Points positifs : "Lounge was great"
Points négatifs : "More space in economy"
Points positifs : "Air conditionner"
Points négatifs : "Pas de retard Être à l'heure J'ai raté mon train pour Montpellier"
Points positifs : "Personnelle professionnelle, siège vraiment confortable."
Points négatifs : "Pas de wifi et le screen donne pas le information du vol."
Points positifs : "Le siege etàit parfait."
Points négatifs : "Dans le vol Bangkok Milan, pas d’information sur la Durée du vol. Le screen donne pas d’informations et le wifi.c’est cassé."
Points positifs : "Seat from delhi was very small"
Points négatifs : "All okay"
Points positifs : "The flight was comfortable, staff was friendly, and food and snacks were abundant. Loved the variety of cocktails served even in economy class, they served champagne in flute glasses."
Points négatifs : "The screens had pretty bad resolution"
Points positifs : "Crew were all very amazing and the seat are great"
Points négatifs : "This is my first time to travel thru Thai airways and it was a very nice experience."
Points positifs : "Personnel souriant"
Points négatifs : "Repas pas assez copieux"
Points positifs : "Rien"
Points négatifs : "Embarquement tardif Repas pas assez copieux Divertissement écran en panne pas de films ni de casque audio"
Points positifs : "Confort et équipages Repas Thaï"
Points négatifs : "Difficile de trouver"
Points positifs : "Nice plane. Seats fairly comfortable. Pleasant crew."
Points négatifs : "No boarding organization (board rear seats first), mass chaos. Seafood spaghetti should be eliminated as menu item."
Points positifs : "Simple, no surprises is a good thing"
Points négatifs : "Nothing, everything was great."
Points négatifs : "Excellent service and perfect time."
Points positifs : "Service!"
Points positifs : "Qualité de l'avion, espace convenable, peu de bruit, beaucoup de repas pour passer le temps et de passage pour les boissons"
Points négatifs : "Vraiment très peu de films en français (même sous titré), embarquement qui dure une éternité avec aucun renseignement sur le pourquoi de l'attente..."
Points négatifs : "I travelled with my 2 friends but none us were given a seat together. We requested few times and they wouldnt allow."
Points négatifs : "Seat don’t recline enough. Sure neck. Entertainment was quite limited. Needs more movie options."
Points positifs : "The plane wasn't full so I got plenty of room! Crew was great and accommodating. Great movie selection."
Points négatifs : "Nothing."
Points négatifs : "Embarquement par bus. Pas top. Pas de file prioritaire pour pax business. Controle secu trop longs à bkk."
Points positifs : "Great service, comfortable seats, great entertainment."
Points négatifs : "N/A"
Points positifs : "De l'enregistrement à l'arrivée à destination tout a été facile et efficace. Le personnel au sol au moment du drop-off était accueillant et poli. Le personnel naviguant est juste exceptionnel on peut demander ce que l'on veut et ce même en économie class. Les compagnies européennes devraient s'en inspirer. La nourriture excellente et vraiment j'insiste sur la qualité du service."
Points négatifs : "Rien à dire"
Points positifs : "Very nice and friendly staff. We were fed a small meal on a very short flight."
Points négatifs : "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."
Points négatifs : "Right from how rude the flight attendants are to how the ground staff can forget of something as basic as informing passengers that their flight has been delayed by 6 hours. Furthermore, the no one from the ground personnel to the flight crew have any answers to why passengers upon boarding their flight are kept waiting for an hour on the plane before actual take-off. While on flight, flight attendants initially refused to serve us food stating that we should've ordered in advance. This was NOT mentioned during booking & clearly stated that food would be served as complimentary as per any International flight. I've been flying international for the past 10 years & have never come across such an incompetent lot. This was our honeymoon trip to Thailand & we 'Thank' Thai Airways for ruining it. Will never ever make the mistake of flying with them. And will make sure our friends & family do the same."
Points positifs : "Nothing."
Points positifs : "got sick from the food"
Points négatifs : "Its dirty."
Points positifs : "Cabin atmosphere. Staff attitude. Cleanliness and modern."
Points négatifs : "Seat is not very comfortable. Too straight up."
Points positifs : "Every thing"
Points négatifs : "Nothing"
Points positifs : "Accommodation and food"
Points négatifs : "Notjinh"
Points positifs : "Not much. First time flying Thai Airways long haul business class...lots of room for improvement"
Points négatifs : "The headphone connection was poor. Announcements could not be heard, crackling noise was constant. Food was tasteless, service was poor and infrequent"
Points négatifs : "I didn't have enough time to make my connection in Bangkok. I had to clear customs, collect my luggage, check my luggage back in and go back through security. I only made my next flight because I walked to the front of the line and cut in front of about 20 people. It was very stressful."
Points négatifs : "a crying 2 year old = no sleep, even with ear plugs"
Points positifs : "Very Spacious between seats and very clean"
Points positifs : "It was only a short flight, but Thai Airways provided full service."
Points négatifs : "Nothing too much"
Points positifs : "Crew were responsive. 787 has more legroom & better recliner, window shading was amazing"
Points négatifs : "Vegetarian food quality needs improvement"
Points positifs : "Good seating space, good service"
Points positifs : "Luxury and spacious toilets"
Points négatifs : "Amount of food was not enough from Hong Kong to Abu Dhabi."
Points positifs : "Wonderful trip"
Points négatifs : "A little rough air, but all was good"
Points positifs : "Flotte très moderne"
Points négatifs : "Surbooking à l'embarquement, aucune info, un scandale. Seulement un petit déjeuner (très moyen) servi pour la totalité d’un vol de plus de 6h, quand les autres compagnies servent un vrai repas et une collation Aucune trousse en classe économie, ni un masque, ni une brosse à dents"
Points positifs : "The crew made a bad decision concerning me and another passenger. I had extra leg room in front of him and he still insisted on crushing my knees with his reclining part of his seat. The stewardess choice to side with him because it was ok to crush my knees because he paid for a upgrade in seat,"
Points négatifs : "I will be filing a complaint about this matter soon and request a refund for the total disrespect of me as a paying customer,which they did not value at all"
Points positifs : "Crew and hospitality"
Points négatifs : "Wifi"
Points positifs : "Crew was fine."
Points négatifs : "The food quality was really bad with no alternatives. All passengers with vegetarian food option were complaining."
Points négatifs : "Le racket de cette compagnie commence dès l'enregistrement. Nous étions en famille avec deux enfants. Premier bonheur de devoir payer 63 euros de plus pour éviter d'être disséminés aux 4 coins de l'avion, le système par défaut ayant fait cela !!! Deuxième bonheur l'avion est en fait quasi vide.."
Points positifs : "Crew was great, food was great, seat was comfortable"
Points positifs : "Les films et le casque confortable . Équipage agréable et avion confortable"
Points négatifs : "Nourriture moyenne mais correcte."
Points positifs : "Vol de nuit . Aucun soucis. Transfert des bagages impeccable. Équipage efficace."
Points négatifs : "Les couvertures ne sont pas donnes automatiquent ce qui est regrettable pour un vol de nuit où la climatisation est toujours trop froide."
Points positifs : "Surclassement Buisness Class, arrivée à Paris avec 20 minutes d’avance, livraison bagage rapide"
Points négatifs : "Rien"
Points positifs : "Short Leg, Crew Happy, pilot very informative, food was good, until the next flight (long haul) I got the same food. 2 seats together at the very back row. Checkin and boarding were fine"
Points négatifs : "The toilet flushed when I was still on the toilet seat. Happened again on the long haul sector. The take a very long time to switch on the entertainment and turn it off as soon as decent commences- so if you have air traffic problems - it could be off for an hr before and after takeoff and landing. unnecessary as most people have their own headsets as well. We"
Points négatifs : "The experience with travel agent (vayama) was worse than etihad, everyone know that etihad is not the same level like before, but booking through kayak- bayama was the worst where they didn’t reply on all my emails/ even wheb they did they didn’t answered mg questions, they couldn’t help if i want to book my seat or change my return flight. This is not my fiest time to use kayak app but this time was thr worst and it changed my mindset about travel agents, unfortunately my friends were correct when they said to book directly through airline not kayak..!!!"
Points négatifs : "They did not load one of my bag in Abu Dhabi for my interconnecting flight from Toronto to Dammam"
Points positifs : "The flight attendant attending to seat Numbers 19 J, 19 H and 19K is especially nice. Not the coldly professional practiced niceness but warmly professional."
Points positifs : "Amabilité du personnel et qualité de la nourriture"
Points négatifs : "Ma femme voyageant en économique n’avait pas le droit de venir me voir en Business"
Points positifs : "Boarding was efficient. Entertainment and food great."
Points négatifs : "Crew was unusually subpar for Etihad. They were not nice, not attentive, not responsive. The plane was packed and loud with uncontrollable children and people having coughing fits. I did not see the nanny or flight attendants helping either situation e.g. offering water to the sick, ect. The toilet room was disgusting. The seat was cramped."
Points négatifs : "No food I ask three time for coffee and tea still not get it Staff so rude I don’t know why staff was rude if you don’t have food let us know not get rude ."
Points positifs : "Food and entertainment library was good"
Points négatifs : "If your someone with mild restless leg syndrome, go business class or the leg room package or you will be miserable."
Points positifs : "Nothing much"
Points négatifs : "So i was with ticketing requesting for seating, and she said run run your flight is leaving , i did not get proper seat and i ran to find out it was NYC flight and not DC. I asked more than one Eithihqd personeel and they did not know the difference bewtween Nyac flight and DC flight . Then came back to request for seating and they again made believe my security will be declines if i waste timein requesting seating. Got a flight between 2 males for a 15 hour flight and a run across the airport with a heart problem . I will never fly Eithihqd and also will not recommend to anyone"
Points positifs : "Punctual"
Points négatifs : "Seats"
Points positifs : "Confort de l'avion excellent surtout pour les grandes personnes"
Points positifs : "Confort correct. hôtesse à l'écoute"
Points négatifs : "Emplacement des jambes un peu juste pour les grandes personnes"
Points positifs : "Le confort , le calme"
Points négatifs : "Food was awful. There was no other choice than Paneer the indian food."
Points positifs : "FLIGHT WAS NOT CANCELLED"
Points négatifs : "FLIGHT WAS DELAYED, CONNECTING FLIGHTS WERE MISSED. SIGNIFICANT DELAYS"
Points négatifs : "Since our custom and emigration checking was in Abu Dhabi, in Chicago, the flight used a domestic terminal. For our final leg of the flight, we had to haul all six pieces of luggage from terminal 5 to terminal 3. Then we were told that our American Airlines flight from Chicago to Kalamazoo is not a valid one. So we were booked to a different flight 12 hours later. We had to stay in Chicago for 12 hours on our own. Neither Etihad nor American Airlines provide any support for that time period in Chicago. Since it was Etihad ticket, According to international norm, Etihad should take the responsibility for this problem and compensated passengers."
Points positifs : "Nothing"
Points négatifs : "Food, stewards are rude and unprofessional."
Points positifs : "Excellent at desk check in service, easy to change seat."
Points positifs : "Crew serve with passion"
Points négatifs : "Long queue for check-in"
Points positifs : "Clean well maintained aircraft. Enough leg room"
Points négatifs : "Flight was delayed from JFK as well as Abudhabi. Inflight service was not that great"
Points positifs : "US immigeation at abudhabi is helpful and reduces delay at lax"
Points négatifs : "Shorter transit times and seats are not comfortable for the long duration flight. Served limited meals for 16 hrs journey."
Points positifs : "Crew was cool and service was good."
Points négatifs : "Because I purchased the ticket from kayak I feel like they punished me. I had a 14 hour layover. I went to the counter ask about a meal voucher and they said I didn't qualify because I purchased through a 3rd party and so I sat there for 14 hours dreaming of when I would eat next."
Points positifs : "Free wifi pls"
Points positifs : "Après une heure dans l'avion sans climatisation malgré un personnel de bord irréprochable (distribution de boissons) on nous annonce le débarquement, diriger et abandonne dans un terminal malgré un repas offert, pas d'information après renseignement auprès d'un accompagnant de tour operator j'apprend qu'il faut se rendre à la même porte où nous embarqueront avec 4 heures de retard. Un grand merci au personnel de cabine mais le responsable au sol .... Mais en plus de 10 vol Ave Etihad c'est ma seul mauvaise expérience et de plus j'ai payer 200fr pour changer de vol et arriver 4 h 30 plus tôt résultat gagné 30 minutes oups"
Points négatifs : "Le personnel de cabine souriant et avenant"
Points positifs : "on time & Friendly hosts."
Points négatifs : "I paid for extra space seats & what I get is seats smaller thane some of the regular economy seats, Entertainment earphone was bad effect voice quality, food was tastles."
Points positifs : "Every thing was good"
Points négatifs : "Le vol était complet et nous nous sommes vu proposés éventuellement un vol AF direct en remplacement. Après notre acceptation, en dernière minute, nous avons finalement embarqué sur ETIHAD. Là fut notre erreur car lors de la correspondance à Abu dhabi nous étions de nouveau surbooké à 23h00 ! malgré nos borading pass. Au bout de 2h de négociation nous avons obtenu une chambre d'hotel de 1h du matin à 6h.... pour reprendre le vol suivant à 8h30.... Aucune indemnisation, ni surclassement, as même un code wifi .... COMPAGNIE A EVITER A TOUT PRIS, c'est du LOW COST et le SAV est CATASTROPHIQUE. Devrait même être interdite de vol depuis PARIS. https://www.tripadvisor.fr/ShowUserReviews-g1-d8729074-r479551359-Etihad_Airways-World.html#"
Points négatifs : "Service is poor, seats are crowded and uncomfortable, food is not good."
Points positifs : "Easy transfer immigration and security check"
Points positifs : "In flight crew was helpful and considerate about carrying a infant with me"
Points négatifs : "Boarding at New Delhi was pathetic, crew asked me to go to online check in counter and it was slower than the other counters."
Points positifs : "The price"
Points négatifs : "Everyone kept saying, sorry for the delay, sorry for this,etc."
Points positifs : "CREW SERVICE TIMELY NATURE OF FLIGHTS"
Points négatifs : "THE LEG SPACE 1 OF THE MEALS"
Points négatifs : "They didnt provide me Accomodation with the fact that I had more than 12 hours transit"
Points positifs : "Na"
Points négatifs : "NA"
Points négatifs : "Food pathetic & bogus movies"
Points positifs : "The crew was attentive and genuinely friendly / helpful."
Points négatifs : "Many passengers were rude, standing in the aisle near the entry to the restroom / galley area. The crew repeatedly asked them to sit and they would sometimes ignore then outright and other times sit for a short while only to get up once again. For me the seat cushion was a bit hard for such a long flight."
Points positifs : "The comfort and elegance of the plane and seats. The genuinely kind nature and attentiveness of the staff from ticketing to flight crew to landing."
