Points positifs : "Crew was perfect, seat was great"
Points négatifs : "All is well."
Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Points positifs : "Turkish airlines is the best"
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "comfortable plane: new, new media systems, leg room. usb to charge my phone."
Points négatifs : "I ordered a special meal, and I did not get it. The response I got from the crew was: 'so you refuse to take the regular meal? we will report you didn't get what you ordered'. and I stayed hungry. In general, the crew wasn't very welcoming."
Points positifs : "GOOD FOOD GOOD CREW"
Points négatifs : "NO TV IN FLIGHT"
Points positifs : "What did you like?yes"
Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Points positifs : "The food was tasty, as usual. The crew were attentive and it was a relatively smooth ride."
Points négatifs : "The boarding gate was located much further than I remember for previous flights. And then we had to board shuttle buses to the plane, which made for an unpleasant boarding experience. Too many carry-on bags onboard meant no space for my bag in my allocated overhead bin. The plane seemed old and the seats were small and cramped. The entertainment systems kept shutting off in the beginning of the flight, and my screen was slightly unresponsive to touch. Not the best flight experience compared with what I'm used to and expect from Turkish."
Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Points négatifs : "La cuisine est vraiment horrible"
Points positifs : "Lounge in istanbul is probably the best I have ever experienced worldwide"
Points négatifs : "Chaotic boarding with no priority system and allow too many cabin luggage that it was difficult to put my own little computer bag. Movies selection can be improved"
Points positifs : "nothing"
Points négatifs : "istanbole airport there was no seat for sit."
Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Points négatifs : "The boarding procedure is chaotic and the boarding crew were rude and yelling at passengers. No organization skills and poor communication as we were delayed over 90 minutes at the boarding gate to add salt to injury"
Points négatifs : "Please don’t be black and travel with Turkish Airlines. They are rude and racist. Over booked flights, chances of missing connections. My son ranged the bell to ask for water. When the hostess came, she spoke to the white lady sitting next to him, the person told her it is not be that ranged it is him. He wants water, she walked away did not speak to him and never gave him the water. The only food they served was pasta. If you don’t eat that no other options. They will pump you off a flight that you purchased because they are over booked and expect you to be ok with it. No customer service at all."
Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Points positifs : "food taste"
Points négatifs : "boarding time staff friendlines and help security of passengers piloting errors"
Points positifs : "Excellent all around"
Points positifs : "The flight itself was very nice quality again. Crew was very friendly, priority boarding for international business. pod seating was super comfortable."
Points négatifs : "No alcohol beverage service before take off. One of the only airlines that does this. Also flight was delayed again in Istanbul. We were delayed on our layover in, and out of Istanbul. Both times stuck on the tarmac. I see this as a common problem"
Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"
Points positifs : "The in-flight entertainment was great."
Points négatifs : "There was no USB ports to keep a phone charged. There was no power outlets between seats to keep a phone charged."
Points négatifs : "The boarding was chaotic. The space used at the gate could not cater for the number of passengers and there was no way anyone with any priority boarding status could make it to the counter. This is not new and has been a recurring problem with this flight and turkish airline does not seem to care enough to handle."
Points positifs : "crew was great, food and beverage service was nice and plentiful, bathrooms were super clean, entertainment offering was great, head support bent perfectly to hold my head"
Points négatifs : "1. CRAZY short time to transfer from TLV leg to SFO leg, 1.5 hours, and there were 5 different security lines even though we were always in the international travel area. Very stresfull. I'd much prefer an extra hour layover rather than run through airport. Why was I patted down at the gate??? 2. legroom was cramped, I was comfortable only because seat next to me was empty"
Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"
Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."
Points positifs : "Très pratique"
Points négatifs : "Retard du vol dur avec un enfant"
Points négatifs : "Retard du vil dir avec un enfant"
Points positifs : "To be honest nothing really."
Points négatifs : "Quality of service and quality of plane. Seems most of the flight attendants could care less about the flight passengers."
Points positifs : "Rien"
Points positifs : "Excellent employees from check in desk to flight attendants"
Points négatifs : "Food quality was medicore"
Points positifs : "They allowed me to change my flight for free because I could not get a visa to Turkey. Thanks!"
Points négatifs : "Repas"
Points positifs : "(see above)"
Points négatifs : "(see above)"
Points négatifs : "They refused to print my boarding pass when I made to the counter on time. Because I didn't have a boarding pass I could not make the flight and had to rebook for 3 days later"
Points négatifs : "Service on this flight was significantly better than the Cairo flight, probably just because this flight goes to London. Welcome drink were promptly served but the food choice was still a big no-no. EVERYTHING CONSISTS OF DAIRY PRODUCT THAT I M ALLERGIC TO. When I brought this to the flight attendant's attention, none of them was apologetic and none of them tried to find out another solution to me, who was flying their airline the first time and didn't know the not-so-diverse food option."
Points positifs : "Professional and friendly staffing, comfortable flight."
Points négatifs : "We realized when boarding to first flight that they did not included my son on next connection flight...oops when it was addressed they fixed it in a professional matter with appologies at boarding."
Points positifs : "Timing of the flight."
Points négatifs : "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."
Points positifs : "Merci à Turkish Airlines"
Points négatifs : "++++"
Points positifs : "Great variety in entertainment options and delicious food, well prepared and served."
Points négatifs : "There was a "skip" or interruption in the movies. I could follow them, but the system needs to be adjusted a bit. Overall very good. Oddly, the foot rest, in the upright position, bumped into my shins and made stretching my legs a bit uncomfortable. And I'm average height (5' 10")."
Points négatifs : "Vol a des heures invraisemblalbles 3:45AM Attente interminable dans bus surchauffé, alors que l aeroport est vide et plein de passerelles sont libres. Turkish economise des droits d aeroports sur le dos de sa clientele Personnel de l aeroport ne fait que taper la discute entre eux alors que la clientele n en peut plus d attendre.."
Points positifs : "L'equipe etait serviable et courtois."
Points positifs : "Le film que j'ai regarde pendant le vol"
Points négatifs : "Mon siege, trop etroit, et je n'aime pas etre au milieu entre deux autres passagers"
Points négatifs : "When I arrived in Lagos my luggage did not show up and I had to arrange everything including a private pick up and courier service and I had to pay for it all and got it 6 days later and the 180.00 naira which was in the luggage was stolen."
Points négatifs : "Everything went well"
Points positifs : "The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip."
Points négatifs : "The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!"
Points négatifs : "The entertainment"
Points positifs : "Loved that each flight I took, there were meals provided."
Points négatifs : "Many delays boarding plane. No entertainment at all on a flight longer than 3 hours is insane. Flight crew are great, though."
Points négatifs : "Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes."
Points négatifs : "They run out of chicken and only had pasta dinner left. I don't like pasta ."
Points positifs : "Crew was super professional and friendly !"
Points négatifs : "Little to no overhead cabin room to stow by my bag so had to place under my feet."
Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"
Points positifs : "Crew was excellent"
Points négatifs : "Uncomfortable tight seating in economy"
Points négatifs : "Retard"
Points positifs : "Ben... Je cherche encore"
Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"
Points positifs : "The crew."
Points négatifs : "The airplane arrived over 45 minutes late."
Points négatifs : "Parfait rien a dire"
Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."
Points positifs : "Never made this flight, rerouted Around Pakistan"
Points négatifs : "Y’all could have given some perks or extra miles"
Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"
Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"
Points positifs : "Très Correct"
Points négatifs : "Rien !"
Points positifs : "The flight attendants were professional, courteous, attentive, and the only parts of this experience that made this flight bearable."
Points négatifs : "My partner and I orginially selected a window and middle seat. When we boarded the plane we were switched to the two middle seats of a 4 seat row. Honouring our original requests would have made a world of difference. If Lufthansa cannot do this much then I do not want to fly with them."
Points positifs : "Very amazing"
Points négatifs : "Good"
Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"
Points positifs : "Personel très réactif"
Points négatifs : "Les films et divertissements"
Points négatifs : "Retrieval of my luggage in Boston took over 45 minutes. What good is it having Global Entry when other passengers behind me in Customs are getting their bags first?!?!?! Make good on my inconvenience Luftwaff."
Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"
Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"
Points négatifs : "Le retard"
Points négatifs : "Le retard"
Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"
Points positifs : "rien"
Points négatifs : "les retards"
Points positifs : "The courteousness of the crew members"
Points négatifs : "Slight delay in boarding"
Points négatifs : "The crew were not very friendly. They were snappy and were irritated by requests. Often walked past us instead of offering drinks, felt ignored. The TVs did not work properly for many people."
Points négatifs : "Le vol est largement en retard !!!!!"
Points positifs : "Crew was so attentive and helpful. Very courteous and friendly. Had great experience."
Points négatifs : "Head rest on Seats tilts slightly forward making long flight uncomfortable"
Points positifs : "Embarquement très rapide, vol ponctuel."
Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Points négatifs : "Les informations à bord etaient incompréhensibles"
Points positifs : "Timeliness of flight"
Points négatifs : "My Tv screen Headphone plug was not working. Also, by the Time i got my food, there was onot vegetarian option available. I’m not vegetarian!"
Points positifs : "The flight was OK and I had a good seat. The service was fine."
Points négatifs : "Connecting time were bad, airports horrible, no information, customs bad with no respect for travelers. I had to run to catch all my flights! Bad experience."
Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Points positifs : "Qualité toujours au rdv et avion au niveau"
Points négatifs : "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Points positifs : "Good crew and plane"
Points négatifs : "Terrible bag check before security, very long and disorganized"
Points positifs : "Great airplane. Very nice staff. Great service."
Points positifs : "Équipement de divertissement excellent. Personnel souriant"
Points positifs : "Great flight"
Points positifs : "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Points négatifs : "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Points positifs : "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Points négatifs : "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Points positifs : "Comfort, flight on time."
Points positifs : "La régularité du vol L’acceuil et la disponibilité des hôtesses"
Points négatifs : "Rien"
Points positifs : "Siège et espacements correct surtout pour quelqu'un de grandes tailles comme moi"
Points négatifs : "Avoir des divertissement à bord"
Points positifs : "Personnel très bien."
Points négatifs : "Avion vieillissant. Repas très moyen. Ecrant minuscule. Pas d'usb ni de prise. Siège inconfortable et étriqué. Cet avion a grand besoin d'être rénové ou changé. Vu le prix est places pour La Réunion c'est inadmissible."
Points positifs : "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Points négatifs : "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Points positifs : "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Points négatifs : "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Points positifs : "Personnel accueillant et disponible."
Points négatifs : "Nourriture doit être revue même en classe éco. Écran divertissement un peu vieux."
Points positifs : "La tranquillité de la cabine premium"
Points négatifs : "Le confort de la cabine"
Points positifs : "Rien"
Points négatifs : "Le personnel a l’embarquement !! Très désagréable et un avion a l’heure !!"
Points négatifs : "Advertised October Pink products but did not have them for breast cancer support"
Points négatifs : "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Points négatifs : "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Points positifs : "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Points négatifs : "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Points négatifs : "New variety of food"
Points positifs : "Le lounge Air France magnifique; personnel de bord"
Points négatifs : "Le système de divertissement à bord"
Points positifs : "Service à bord, amabilité du personnel"
Points positifs : "Amasing crew"
Points positifs : "The crew was excellent and surprisingly the seats were comfortable."
Points négatifs : "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Points positifs : "Seats are comfortable on Business Class. Service is good"
Points négatifs : "Constant delays specially from CDG! Poor cabin service specially on this flight."
Points négatifs : "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Points positifs : "Le personnel de bord: pro et charmant."
Points négatifs : "1h30 de retard. Valise démolie à l’arrivée. Pas de repas. Vin blanc chaud. Siège non inclinable."
Points positifs : "The whole crew is so kind"
Points négatifs : "Delta made my whole first flying experience the best."
Points négatifs : "Les sièges pourraient être rénovés"
Points positifs : "La prise USB pour charger le téléphone vu que le vol a fait plus d'une heure et demi de retard"
Points négatifs : "L'embarquement et le système qu'ils ont fait et très long des informations tondeuse à donner été tardif et incohérente"
Points positifs : "The comfort of the flight snd kindness of the crew."
Points négatifs : "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Points négatifs : "The craft is a bit old. Harsh landing."
Points négatifs : "See above."
Points négatifs : "Propreté de l'avion"
Points négatifs : "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Points positifs : "RAS personnel. Confort correct."
Points négatifs : "Annonce du retard tarif"
Points positifs : "Le personnel était chaleureux et le vol en lui lui-même plutôt tranquille."
Points négatifs : "La qualité des distractions. Parfois, l'écran buggue et sur un vol de 8h, les distractions sont primordiales."
Points positifs : "Entire trip was easy and comfortable."
Points positifs : "Accueil à bord agréable."
Points négatifs : "Gestion des bagages (perte de ma valise)."
Points positifs : "Tout était très bien"
Points négatifs : "Rien"
Points positifs : "Left on time. No turbulence."
Points positifs : "Personnel très agréable mais collation un peu insuffisante"
Points négatifs : "Le décollage en retard (1 heure) et une annonce inexistante pour le duty free"
Points négatifs : "sièges trop serrés"
Points négatifs : "boarding wasn't good."
Points positifs : "great food, entertainment and seat comfort"
Points négatifs : "nothing"
Points négatifs : "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Points négatifs : "Respecter les horaires"
Points positifs : "Nice staff. Flight on time."
Points négatifs : "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Points positifs : "Le vol n’était pas turbulent. Le personnel est très pro et à l’écoute. On est arrivé en avance!"
Points positifs : "Personnel de bord aimable, vol sans encombre"
Points négatifs : "Obligation d’enlever l'ensemble des films transparents protecteurs sur les valises, alors même que lors du voyage aller la compagnie n'avait pas embarqué une valise (non filmée), toujours très désagréable de devoir reprendre les bagages au comptoir d'enregistrement. Demande de justificatifs d'adresse lors de l'embarquement alors que ces justificatifs n'étaient pas requis sur le voyage aller. Vérification minutieuse de l'ensemble des poids des bagages à main (qui étaient tous conformes) pour un vol intérieur d'une heure... A l'évidence le service client n'est plus au rendez-vous avec Air France."
Points négatifs : "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Points positifs : "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Points négatifs : "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Points positifs : "L’amabilité du personnel de bord, la rapidité du vol, le service à bord"
Points négatifs : "Le dépose bagages, la non-assistance du personnel a l’enregistrement"
Points positifs : "Ponctuel. Personnel accueillant, professionnel et souriant"
Points négatifs : "Porte latérale mal isolée donc on gel littéralement près à la place vers la porte (30A) Aucun film doublé ou sous-titré français"
Points négatifs : "Du retard. .. encore du retard... toujours du retard"
Points positifs : "Bon équipage"
Points négatifs : "Nourriture moyenne"
Points positifs : "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Points négatifs : "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
