The staff were very friendly. Love the legroom space even in economy. Staff were friendly and onboard entertainment has a lot of good choices!
The crew was fantastic. They did their utmost to accommodate our needs throughout the flight. Definitely Singapore Airlines is the best.
It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
Points positifs : "La possibilité d’avoir pu payer un supplément laisse à notre convenance pour avoir un surclassement"
Points négatifs : "Le prix du billet a été débité 2 fois à l’aller ( remboursé ensuite quand je l’ai signalé) . Le prix du supplément de surclassement a fait que le retour a été débité de notre compte 2 fois aussi. Il faut qu’on le signale encore."
Points négatifs : "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Points positifs : "Crew will do anything to help"
Points négatifs : "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Points positifs : "Seats are spacious even for economy class."
Points négatifs : "None"
Points positifs : "Superb service."
Points négatifs : "Meals were average for airlines"
Points positifs : "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Points négatifs : "Amélioration des repas , mets air climatisé dans l’avion"
Points positifs : "Tellement mieux que les compagnies européennes"
Points négatifs : "Flight way too cold"
Points négatifs : "Satisfied service friendly staff overall satisfied."
Points positifs : "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Points positifs : "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Points positifs : "Everything"
Points négatifs : "Non"
Points positifs : "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Points positifs : "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Points négatifs : "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Points positifs : "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Points négatifs : "would like regular water bottles to be available for drinking"
Points positifs : "I reallyiked th service from the crew"
Points négatifs : "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Points positifs : "The lunch and dinner menu was excellent"
Points négatifs : "more bathrooms."
Points positifs : "crew very helpful with seating service on board also good"
Points négatifs : "head phones for entertainment very uncomfortable Food not to my taste"
Points positifs : "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Points négatifs : "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Points négatifs : "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Points positifs : "Movie selection was great. Food was decent. Comfort was expected"
Points négatifs : "Our seat neighbors were annoying, but nothing the staff can do about that!"
Points positifs : "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Points négatifs : "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Points positifs : "Everyone was very attentive and nice. The leg room is decent ."
Points négatifs : "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Points positifs : "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Points positifs : "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Points négatifs : "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Points positifs : "Nothing"
Points négatifs : "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Points positifs : "Business seats were excellent"
Points négatifs : "All was good!"
Points positifs : "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Points négatifs : "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Points positifs : "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
Points négatifs : "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."
Points positifs : "everything are okey"
Points positifs : "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Points positifs : "Everything great personnel"
Points positifs : "Staff are very friendly and good ."
Points positifs : "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Points négatifs : "Nothing....."
Points positifs : "Excellent service, Confortabilité et assistance pendant tout le trajet!"
Points positifs : "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Points négatifs : "Nothing negative to report"
Points positifs : "The staff were helpful, once I had complained enough."
Points négatifs : "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Points positifs : "service, good TV quality and good movie selection"
Points négatifs : "sound quality with headphones was horrible"
Points positifs : "The seat comes with foot rest attached to the front seat."
Points négatifs : "I asked for decaf coffee and the attendant totally forgot about my request."
Points positifs : "nothing"
Points négatifs : "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Points positifs : "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Points positifs : "Attention to detail, good leg room, entertainment options and a brand new plane"
Points négatifs : "None"
Points positifs : "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Points négatifs : "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Points négatifs : "cramped uncomfortable seats freezing cold"
My check in experience was terrible as I was trying to move this flight due to a delayed international connection.
Departed and arrived late, breakfast meal missed as fridge broke.
Can’t say anything bad about this flight. Was excellent
No changes needed. All good. Very smooth landing. 👍
Points positifs : "The crew was outstanding, had the same lady from the crew on the departure to Australia and on the way back to Dallas take care of me with the unlimited bundaberg ginger beer and hourly checkup to see if I needed anything else."
Points positifs : "seat comfort"
Points négatifs : "breakfast, coffee"
Points positifs : "Crew were excellent"
Points négatifs : "The entertainment screen was hard to interact with."
Points négatifs : "Our original flight was cancelled and we were not notified by justfly. Just fly also accepted the flights on our behalf so it mean we couldn't chose the new flights"
Points positifs : "The staff are always so friendly, and even though we had to return to the airport due to a plane fault, the airline handled things very well. Loved free wifi"
Points négatifs : "Qantas’ fleet is a bit sad and aged and needs to be a little bit more modern. I don’t think I’d chose to fly qantas if I had the choice... boarding is weird, almost half the plane has “priority” boarding and they board everyone together so there’s honestly no perk to being a premium airline member"
Points négatifs : "Wifi was horrible. Selection of movies was weak."
Points positifs : "CREW WAS HELPFUL AND OBLIGING."
Points négatifs : "IT WAS AN OVERNIGHT FLIGHT FROM DARWIN TO MELOURNE. THE 'SNACK' OF 2 PORK BOA BUNS AND JUICE/TEA/COFFEE OR AN APPLE AND SOME CRISPS, WAS POOR AND COULD DO WITH SOME IMPROVEMENT. RATHER UNSATISFACTORY."
Points positifs : "Good food and entertainment"
Points négatifs : "Timely"
Points négatifs : "For such a long flight should have given us more water. But were responsive when asked."
Points positifs : "movie selection was good"
Points négatifs : "air was stale, food was just okay"
Points positifs : "The legroom my seat had - It was near the exit and didn't have a seat in front of it. The flight was only half full which meant room for everyone to spread out."
Points négatifs : "There was hardly any service. The flight left at 9:30pm. We were served dinner an hour later and given a bottled water. Then we never saw any of the attendants until 10 hours later. I had to hunt someone down in order to get some more water."
Points négatifs : "Entertainment system was playing up and crew had to reboot it several times"
Points négatifs : "Appreciated ability to switch to a bulkhead seat for more legroom. Bathrooms were clean at all times despite long flight. Deplaning was easy and fast enough. Overall a good experience."
Points négatifs : "Améliorer le confort des sièges et le repas . Petit déjeuner très succinct."
Points négatifs : "Couldn't check in on mobile"
Points positifs : "Smooth boarding. Left on time. Uneventful flight (good). Arrived ahead of time"
Points négatifs : "Only had overhead video displays, not individual ones in the back of the seat, so no choice of entertainment. No matter, I read a book!"
Points positifs : "Not a lot to like. Some flight attendants were nice. Others not so much."
Points négatifs : "Filthy toilets at the beginning of the flight. If they were ever cleaned they didn’t get behind the toilet or the walls. The walls stained with something dripping. Paint peeling in toilet. No room at all. I am small and with seat in front pushed back I couldn’t move."
Points négatifs : "I told Nicole that my sound wasn’t working and I had tried with 3 different headsets. She just shrugged her shoulders and walked away. Not good enough for the price you pay for Qantas. I travel with qantas all the time and have never received service like this."
Points positifs : "This flight was pretty roomy since I had a whole row to myself."
Points négatifs : "When I checked in there were 2 employees behind the counter ignoring the line of people dropping off checked bags and 1 employee actually working to take checked bags. This is the third time in a row that this has happened on a Qantas flight for me."
Points négatifs : "In flight wifi and entertainment didnt work"
Points négatifs : "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."
Points négatifs : "The wine costs 6 $, that's cheap but when i pay 400$ for a 2 hours flight, i find it a little hard to pay for a little glass of wine."
Points positifs : "This flight is extremely long, but very enjoyable when flying with Qantas. They have everything, from snacks and drinks in the back of the plane to coming by pretty often to give you food. I was never hungry or upset wth the service."
Points négatifs : "nothing I didn’t like!"
Points positifs : "It got me home in one piece safe and sound, what more can you ask for."
Points négatifs : "Récapitulatif des vols sur votre application pas clair du tout !!! On comprends rien , le suis du coup trompé d’un jour sur la date de retour"
Points positifs : "De m'avoir personne a coté, le service en eau, les films et le catalogue divertissement dans son ensemble. Et la majorité de l'équipage"
Points négatifs : "Le manque de nourritture."
Points négatifs : "My business class seat was the bulk head seat. I paid dearly for this ticket and was scheduled to do business in Sydney when we landed. Having both the bathroom and food prep just beside the bulk head seat means that the staff needs to mandate a quite environment so that those persons in those seats can sleep. The staff fraternized with the passenger and I was unable to sleep. I should have been warned about this seat selection. Also the curtain that separates the areas should provide more sound proofing ability. Devastated upon arrival. This was one of my worst Qantas experiences."
Points positifs : "I'm not sure the reason I wasn't able to change my food selection on QANTAS, but the site never allowed me. I bought the flight thru Justfly.com"
Points positifs : "Qantas provides a nice welcome when your board domestic flights in Australia like the one we took today between Brisbane and Sydney not just on their international flights. They greet you when you board, don't feel like a number like domestic flights in the USA be it American, Delta, United, or one of the others. They provide free premier movie access, serve a nice warm meal and drink, and make you feel welcomed - Keep up the great work Qantas, you could give the USA airlines lessons on how to treat passengers."
Points positifs : "On time, good food, flite staff and attendants were friendly and helpful."
Points positifs : "The crew is always pleasant and helpful."
Points négatifs : "The business class seats are average at best. The dinner service is good but not well coordinated. The cheese platter at dessert is really anticlimactic. I look forward to international biz class meals, but I want this to be better."
Points positifs : "All the food. Service was good."
Points négatifs : "There was a delay but they didn't explain what was going on. I overheard that there was a threat."
Points positifs : "Seriously, in all my years of flying this was the best experience I've ever had - and that includes comparing my Economy ticket at Qantas to previous First Class flights with Delta and US Air. Very coordinated, very well setup and prepared. The stewards were wonderful. Food and service outstanding through the entire 13hr flight."
Points négatifs : "My seat screen did not work, but I was ok with that as I had a charged iPad with me."
Points positifs : "Decent plane, good staff, very clean"
Points négatifs : "Food was only ok, limited entertainment choices"
Points positifs : "It was a smooth uneventful flight. We arrived on time."
Points négatifs : "The distance between the seats has decreased substantially. Reminds me of a Jetstar budget flight. The food being served in cardboard boxes was Aldo a big shock. For the cost of a qantas flight I expected more comfort and better food served"
Points positifs : "L'équipage était très agréable."
Points négatifs : "Comme d'habitude, le système de divertissement était lent."
Points positifs : "L'équipage était très agréable."
Points négatifs : "L'enregistrement n'était pas possible en ligne puis très long à l'aéroport. Nous avons eu 25 minutes de retard au décollage car cause d'un mauvais compte de bagages qu'il a donc fallu décharger puis recharger. Comme d'habitude, le système de divertissement était lent."
Points positifs : "The interior of the seats a very nice. QANTAS blankets and cushions are comfortable. I also like the little drop down net under the seat for you feet to rest in. The QANTAS flight staff are great. I also like that they don't go down the aisle with trolleys a lot (just for the meals) and that they just come around with jug and cup for drinks."
Points positifs : "Friendly staff. Clean and tidy. Fast and reliable. Grand cup of tea too. Would recommend and would fly again. Different Safety demo got my attention."
Points positifs : "Everything. No complains"
Points négatifs : "Transfer at Melbourne was erratic. But I think after renovation it should be ok. Otherwise perfect"
Points positifs : "It was on time and very good service."
Points positifs : "The air crew was amazing & went above & beyond for us. I cannot say enough positive things about them!!!"
Points positifs : "Le lounge au départ de SAMUI, accessible aux classes eco, la place raisonnable pour les jambes? Et le repas chaud, comprenant jus d'orange, eau, café ou thé, crevettes au curry avec riz, dessert et fruitS sur un vol de 1h05.erci Bàgkok Airways,"
Points positifs : "Surprised they served breakfast on short haul flight. Check in easy."
Points positifs : "We were late arriving due to roadworks at the entrance to the airport leading us miles out of our way due to poor signage Baggage had closed and the Qantas staff were excellent in ensuring that we caught the flight .Well done !"
Points positifs : "The crew was very attentive."
Points négatifs : "We were two hours late taking off because of mechanical glitches. We missed our original connection and our baggage was lost on our additional flights."
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
New 737 and seats too confining
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Points positifs : "Crew was great, on time flight, clean plane."
Points négatifs : "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Points positifs : "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Points positifs : "The plane size & comfort was excellent. The staff were very friendly"
Points négatifs : "N/A"
Points négatifs : "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Points positifs : "economy plus seats were nice, great movie selection, especially international movies"
Points négatifs : "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Points positifs : "Crew helpful. Food good."
Points négatifs : "Better range of movies please"
Points négatifs : "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Points positifs : "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Points négatifs : "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Points positifs : "Nothing!"
Points négatifs : "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"
Points positifs : "Being fed was amazing and watching free TV was great!"
Points négatifs : "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"
Points positifs : "great crew and comfortable flight."
Points négatifs : "sceens in the plane to show map and direction of travel"
Points positifs : "All good"
Points négatifs : "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Points positifs : "We got to Amsterdam on time"
Points négatifs : "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Points positifs : "Flight crew very nice"
Points négatifs : "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Points positifs : "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Points négatifs : "Except for the man next to me - great!"
Points positifs : "punctuality of boarding and flight time"
Points négatifs : "attitude of crew in business class: no sense of true hospitality"
Points positifs : "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Points positifs : "Friendly in-flight personell"
Points négatifs : "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."
Points positifs : "He missed it due to having a 32 minute layover, which he ran all the way to board."
Points négatifs : "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Points positifs : "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Points négatifs : "there was no lounge close to our departure gate"
Points positifs : "Food was just fine, movie selection very good"
Points négatifs : "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Points positifs : "Crew was very nice and helpful, entertainment system worked well and had good choices"
Points négatifs : "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Points négatifs : "Le menu est à améliorer"
Points négatifs : "Le menu est à améliorer"
Points positifs : "Pleasant flight"
Points positifs : "Decent seat size. Sorta slept the whole flight."
Points négatifs : "Bag was lost"
Points positifs : "The food was excelent"
Points négatifs : "I have to pay to pay a little more confort"
Points négatifs : "vol retardé"
Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"
Points négatifs : "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"
Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."
Points positifs : "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
I liked the service of the crew and the chk in staff. Crew should insist on putting the mask for the passengers.
Business class - dificult to get out of front facing seat to get to the aisle. No handholds etc. The seat in lay flat position can be a little wider so arms don't get scrunched when laying on back - I am not very big at all. The food tray needs to be able to be adjusted closer to passenger while eating.
No proper directions about US immigration/ customs locations and procedures.
Points positifs : "Good"
Points négatifs : "Food you have made batter next time please"
Points positifs : "The food was good"
Points négatifs : "The chair is crazy small and tide was really not comfortable at all . I wish they could make it a little bit bigger"
Points négatifs : "Better comfort and services"
Points positifs : "Absolutely nothing."
Points négatifs : "They should learn from Emirates or Qatar Airways on how an airline service should be.... never again, sorry Etihad..."
Points positifs : "Good seating space, good service"
Points positifs : "Flotte très moderne"
Points négatifs : "Surbooking à l'embarquement, aucune info, un scandale. Seulement un petit déjeuner (très moyen) servi pour la totalité d’un vol de plus de 6h, quand les autres compagnies servent un vrai repas et une collation Aucune trousse en classe économie, ni un masque, ni une brosse à dents"
Points positifs : "Lounge in Abu Dhabi was great!"
Points positifs : "Good crew"
Points négatifs : "Service could have been better"
Points positifs : "The crew were NOT helpful, The captain didn't inform us well about the delay"
Points négatifs : "More communication with passengers, as well start the Entertainment screens early, NOT after take off ?? which is really strange ??"
Points négatifs : "Le racket de cette compagnie commence dès l'enregistrement. Nous étions en famille avec deux enfants. Premier bonheur de devoir payer 63 euros de plus pour éviter d'être disséminés aux 4 coins de l'avion, le système par défaut ayant fait cela !!! Deuxième bonheur l'avion est en fait quasi vide.."
Points positifs : "Les films et le casque confortable . Équipage agréable et avion confortable"
Points négatifs : "Nourriture moyenne mais correcte."
Points positifs : "Vol de nuit . Aucun soucis. Transfert des bagages impeccable. Équipage efficace."
Points négatifs : "Les couvertures ne sont pas donnes automatiquent ce qui est regrettable pour un vol de nuit où la climatisation est toujours trop froide."
Points positifs : "Surclassement Buisness Class, arrivée à Paris avec 20 minutes d’avance, livraison bagage rapide"
Points négatifs : "Rien"
Points négatifs : "I booked 2 tickets but it was not allowing me to check-in as well as seat selection online"
Points positifs : "Comfort in the plane and hospitality from the crew"
Points négatifs : "Food served during dinner"
Points positifs : "I was impressed they gave us a full meal for only a 3.5 hr fought"
Points négatifs : "Crew was a little rude"
Points positifs : "Flight cancelled"
Points négatifs : "The entertainment was too limited"
Points positifs : "More legroom Crew was couteous"
Points négatifs : "Poor quality food Old planes"
Points positifs : "Amabilité du personnel et qualité de la nourriture"
Points négatifs : "Ma femme voyageant en économique n’avait pas le droit de venir me voir en Business"
Points positifs : "The flight attendants spoke English very well. They were helpful and attentive."
Points négatifs : "I don't like the wait time for the empty food trays to be picked up. But this exist on every airlines."
Points positifs : "Confort de l'avion excellent surtout pour les grandes personnes"
Points positifs : "Confort correct. hôtesse à l'écoute"
Points négatifs : "Emplacement des jambes un peu juste pour les grandes personnes"
Points positifs : "Le confort , le calme"
Points négatifs : "On the boarding time thy check you handcarry wait and on that time if you have extra wait they want to throw I don’t like that because on the counter if they check and tell you have exsis wait you have a option to give your extra stuff to your attendant but they give hard time to pas Sanger’s I really hait that sevice"
Points positifs : "Not a lot"
Points négatifs : "Being charged for extra weight when it use to be that weight .. I had no hand luggage and I noticed some people having three bags .. where's the justification in that"
Points positifs : "That they changed my seat to emergency row seat free of charge"
Points négatifs : "Staff are rude ..they wake u up roughly to offer u food.. that was crazy .. too many announcements .. they stop the entertainment system 45 min prior to landing"
Points positifs : "The entertainment"
Points négatifs : "Staff was rude and food was horrible"
Points négatifs : "they have a uncomfortable seats in a long flights and comfortable seats in short flights like Abo Dhabi - Bahrain"
Points négatifs : "Food was bad"
Points négatifs : "Leg room"
Points négatifs : "Delay on flight from Bangkok."
Points négatifs : "Food is getting boring. Chicken fish or beef every time. Plane was old. Entertainment choice not good. Crew forgot to bring wine for the main course. It's about 50% of the standard of the A380."
Points positifs : "Après une heure dans l'avion sans climatisation malgré un personnel de bord irréprochable (distribution de boissons) on nous annonce le débarquement, diriger et abandonne dans un terminal malgré un repas offert, pas d'information après renseignement auprès d'un accompagnant de tour operator j'apprend qu'il faut se rendre à la même porte où nous embarqueront avec 4 heures de retard. Un grand merci au personnel de cabine mais le responsable au sol .... Mais en plus de 10 vol Ave Etihad c'est ma seul mauvaise expérience et de plus j'ai payer 200fr pour changer de vol et arriver 4 h 30 plus tôt résultat gagné 30 minutes oups"
Points négatifs : "Le personnel de cabine souriant et avenant"
Points négatifs : "Le vol était complet et nous nous sommes vu proposés éventuellement un vol AF direct en remplacement. Après notre acceptation, en dernière minute, nous avons finalement embarqué sur ETIHAD. Là fut notre erreur car lors de la correspondance à Abu dhabi nous étions de nouveau surbooké à 23h00 ! malgré nos borading pass. Au bout de 2h de négociation nous avons obtenu une chambre d'hotel de 1h du matin à 6h.... pour reprendre le vol suivant à 8h30.... Aucune indemnisation, ni surclassement, as même un code wifi .... COMPAGNIE A EVITER A TOUT PRIS, c'est du LOW COST et le SAV est CATASTROPHIQUE. Devrait même être interdite de vol depuis PARIS. https://www.tripadvisor.fr/ShowUserReviews-g1-d8729074-r479551359-Etihad_Airways-World.html#"
Points positifs : "Etihad is the best airline on the planet. Certainly the best of the ME3."
Points négatifs : "plane was an older model a bit noisy inside"
Points positifs : "No one help me from beginning to end. They provided foood only if you ask 5 times"
Points négatifs : "Lemo services"
Points positifs : "Just average flight, nothing so special"
Points négatifs : "the flight was so overbooked that I had to stand in the queue for an hour for check-in, All the overhead compartments were full and I could not put a small bag in it, the crew even did not bother to help me with it. Ultimately I had to stow it beneath the seat. The seats were so cramped"
Points positifs : "The sits we're very comfortable, the food was great and there was a flight attendant who was very friendly and very professional, her name was Giorgana from Rumania, I was impressed with how polite, and efficient she was , smiling to all the passengers and doing a great job."
Points positifs : "On time as scheduled. ground staff were very very polite and efficient ."
Points négatifs : "I have flown in Cathay , Singapore , KLM . lufthansa as I go to Calcutta every year for last 25 years . Never had a 16 and half hrs flt with only one full meal . It should be 3 full meals. Both ways had totally unsophisticated cabin crews . Needs education and training . A basic term like scotch on the rocks needed four explanations . No clue about beer whatsoever . OK for Saudia not for gulf countries. Village girls in an uniform."
Points positifs : "The airline was amazing, food was on time and good. I'll be honest and say this was one of the better airlines I have flown."
Points négatifs : "Hair was served in the food and the etihad airlines did not do anything other than offer a mere 10k goodwill miles and said even that they don't do but we're doing me a favor by doing so. I would never travel again on this airline ever."
Points positifs : "granted food voucher"
Points négatifs : "movie selection poor. 3 hour delay"
Points négatifs : "Etihad doesn't have a consistent baggage policy. The line manager at the checkin did not stand by the company. Not ready to give a written statement of what they told me at the check-in counter. Customers are held hostage with the inconsistent policies and what ever they relay to you, you do not have any option but abide by that or cancel the trip."