Trouvez un vol pas cher Amérique du Nord - Pau

Points positifs : "Amazing"
Points négatifs : "Nothing really"

Points positifs : "Seat was comfortable, good movies, etc"

Points négatifs : "We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken."

Points positifs : "Very friendly crew. The meals are good, nice variety. Hot food is hot."
Points négatifs : "Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily."

Points négatifs : "There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline."

Points positifs : "The boarding was fast."
Points négatifs : "For starters our cabin crew were the worst. The first service I had ask for a snack and no napkins. Dinner service was like just chucking food down in front of you. Then a stewardess looks me dead in the face and passed me for the drink service, then she said she thought I was asleep."

Points positifs : "Crew were wonderful when I was nauseous from turbulence"

Points négatifs : "My bag was damaged in transit"

Points positifs : "Really friendly crew, they go the extra mile to make passengers happy and comfortable."
Points négatifs : "There was a boarding delay but flight still arrived in Hong Kong on time."

Points positifs : "modern comfortable plane, in flight entertainment was good, service was outstanding."
Points négatifs : "food was meh at best, seats in economy are tight and there is no legroom"

Points positifs : "Movies. Meals. Wine. Freq"

Points négatifs : "Bathrooms needed more cleaning mid-flight."

Points positifs : "Lots of leg room, even in economy."
Points négatifs : "Entertainment choices were a bit sparse."

Points positifs : "Crew was amazing and we got fed so often. The movie choices were good."
Points négatifs : "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"

Points positifs : "Crew were great"
Points négatifs : "Uncomfortable to sit for eight hours"

Points positifs : "Nothing"
Points négatifs : "Everything incl customer service at the airport"

Points positifs : "Entertainment Meal service and quality"

Points positifs : "Everything was as or better than expected. Did not have high expectations, because price was so much less than other airlines. Crew was friendly. Was pleasantly surprised all was good. Was expecting extra fees, (from reading reviews) but had none. Virgin checked bags all the way through, even though tickets were unrelated (and my online checkin said I would have to recheck baggage for second flight)."
Points négatifs : "Seats are small in economy. I was lucky it was not a full flight, so I had two seats. The entertainment system was a. It confusing to manage, but the choices were good. Food was ok; but not worse than would expect."

Points négatifs : "These seats are small"

Points positifs : "So much food!! They kept bringing food out the whole flight..The seats were great. It was a very comfortable flight"
Points négatifs : "no complaints whatsoever!"

Points négatifs : "Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that"

Points positifs : "I loved the movie choice!"
Points négatifs : "The head rest comfortability, could be softer as well as the pillows, they could also be softer."

Points négatifs : "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"

Points positifs : "Fast check in Fast security line Upper Class Clubhouse Fast boarding Excellent onboard service Great crew"
Points négatifs : "Old entertainment system Although the seats can be turned into a bed they don't fully recline"

Points positifs : "I was very impressed by the generosity you show concerning food och drink. the staff was kind and glad."
Points négatifs : "I never understood how to connect the earphones to the screen so I couldn't ser any movie. But - I could have asked the staff of course ..."

Points positifs : "NA"

Points positifs : "The flight was late but the pilots made up most of the time"
Points négatifs : "Uncomfortable seats"

Points positifs : "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."

Points positifs : "Great seat. I did the upgrade and it was so comfortable ...good food."
Points négatifs : "They closed the shades immediately when we took off. Creepy"

Points négatifs : "Problème incroyable quand cest acheté avec Virgin et opéré par Air canada... est vous capable de vous entendre sur la meme chose ?? Jai couru 1:30 h pour que mes bagage embarque sur ce vol ... pu jamais"

Points positifs : "The planes are really cool and seats were very comfortable. The part about phone/tablet holder in front of passenger is awesome. Crew was friendly"
Points négatifs : "Vegetarian food selection could be better, need more content in movie selection"

Points positifs : "Very comfortable and spacious seats, good air circulation and friendly crew."
Points négatifs : "Food and wine selections were limited and only mediocre. We flew economy plus."

Points positifs : "Having a not full flight and room to spread out. The Dreamliner is awesome. On time departure."
Points négatifs : "The wifi did not work at all, and I think I was charged 3 times Landed 30 mins early and then waited an hour for the gate, I get that things happen but we have been on the plane for 11.5 hrs. Figure it out!"

Points positifs : "1st class, what's not to like?"

Points positifs : "They were were very kind and helpful to all passengers"

Points positifs : "Crew was awesome and their service was great. I liked that they put snacks like fruit out to eat during the flight."
Points négatifs : "The meals were terrible. I flew on VA a couple of years ago and the food was very good but it has really gone down since then."

Points positifs : "Was a comfy flight thanks to not having anyone sitting next to me. If someone wouldve been next to me it wouldnt have been as nice because the seats are too bunched for international travel."
Points négatifs : "My seat wouldnt recline properly. There were limited food options for non pork eaters. No outlets for power. How can you operate an international flight with nothing provided for those who need to charge their devices after some time. Not a smart design move."

Points négatifs : "Never seen an international flight charges checked in luggage $130 US dollars a piece"

Points positifs : "Very good on board services and nice crew"
Points négatifs : "At boarding in Atlanta, they only checked in 1 of my 3 luggages to my final destination, the 2 others are lost..."

Points positifs : "The space you have with your legs is sufficient and the chairs are very comfortable. The food was really nice. I enjoyed the trip, although it was a long one."

Points positifs : "Everything was great ! The staff very nice and the plane is absolutely amazing .."
Points négatifs : "We paid for extra leg but there was no difference between normal and extra .."

Points positifs : "Getting off the stinky airplane...peeyoo!"
Points négatifs : "The three hour delay in departure."

Points positifs : "Excellent service. It should be the benchmark for the airline industry."

Points positifs : "Entertainment was okay, flight crew was nice"
Points négatifs : "After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible."

Points positifs : "Very friendly and helpful staff! Food was very good too."
Points négatifs : "More leg room always desirable"

Points positifs : "The vegetarian meals, leg room and comfortable seats, wifi tv entertainment, kind and courteous service. It made the trip more comfortable! Thanks!"
Points négatifs : "The domestic flight in PNG was cramped, but the flight attendant was very nice and helpful"

Points positifs : "The comfort of the flight and entertainment."
Points négatifs : "My bag was not put on the correct flight so I had no bag for 3 days, they were slow in getting my bag to Bali from Sydney. It was really unacceptable. I talked to 5 different people to make sure my bag was put on the correct plane, even asked before boarding if it was on and they said yes.The food was horrible, I only ate it because I was starving. Flight was delayed from Sydney to Bali, which caused me to miss my pick up. Not sure if I'll fly with them again."

Points positifs : "Entertainment had a good selection"
Points négatifs : "Seat very narrow. I'm a 5'5" 135 lb female."

Points positifs : "The Virgin Atlantic Club was nice. The special security line was a bonus."
Points négatifs : "Selection of onboard movies not very good. The crew was not so friendly. Menu could be more varied. The A340 configuration is not so good for Business class. Staring at other people across the aisle is not so nice."

Points positifs : "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."

Points positifs : "Crew was excellent, seats are never excellent"

Points négatifs : "Temperature control. Information about the delay"

Points positifs : "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Points négatifs : "Be on time , delayed for an hour"

Points négatifs : "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."

Points négatifs : "Good"

Points négatifs : "Best option across the pond"

Points négatifs : "Best option across the pond, amazing upgrade prices"

Points positifs : "Clean Washroom"
Points négatifs : "N A"

Points positifs : "Good choice of movies but not all have subtitles, which comes in handy since phones are not really good. Food was great!"
Points négatifs : "Seating pitch is just not acceptable for 10+ hrs long flight! I am tall (1.92 cm) but there are taller people than me and there is just no way they can sit in economy class seat! That is basically some kind of racism.."

Points positifs : "good flight, inflight menu and movie library"
Points négatifs : "rude bag drop off kiosk"

Points positifs : "It was horrible. Delta really should have cancelled and refunded the flight altogether."

Points positifs : "Équipage commercial chaleureux et efficace"
Points négatifs : "Angle inclinaison des sièges de première"

Points positifs : "Liaison quotidienne fiable"
Points négatifs : "C’est un petit jet avec espace limité"

Points négatifs : "Ran 2 1/2 hours late, poor customer communication"

Points positifs : "Service by crew. I was flying economy but it was par to business class."

Points positifs : "Nothing"

Points négatifs : "Tout"

Points négatifs : "Le choix des films, la nourriture, l'information de vol sur la tablette"

Points positifs : "Personnel courtois"
Points négatifs : "2h de retard ..."

Points positifs : "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Points négatifs : "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."

Points positifs : "L’horaire Respectée"
Points négatifs : "Rafraîchissements peu de choix"

Points positifs : "tout"
Points négatifs : "le confort des sièges"

Points positifs : "tout"
Points négatifs : "le confort des sièges"

Points positifs : "?"
Points négatifs : "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"

Points positifs : "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Points négatifs : "Un autre transporteur!?"

Points négatifs : "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."

Points négatifs : "Departure delayed by 1hr30"

Points négatifs : "I fly regular this was an excellent flight"

Points positifs : "Le personnel de Board a ete formidable. Le siege etait tres confortable"

Points positifs : "None of it"
Points négatifs : "Everything. Can it please leave on time for once"

Points positifs : "Le choix de films"
Points négatifs : "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"

Points positifs : "The crew were fantastic. Departed on time, arrived 40 minutes early."
Points négatifs : "Delta One is a bit jaded on this flight."

Points positifs : "The crew were good."
Points négatifs : "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."

Points positifs : "The crew was excellent"
Points négatifs : "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"

Points négatifs : "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."

Points négatifs : "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."

Points positifs : "Flight was early into New Orleans"
Points négatifs : "Flight had a lot of turbulence"

Points positifs : "Tout est dit plus haut"
Points négatifs : "Tout est dit plus haut"

Points positifs : "Sky Priority L’espace pour les jambes"
Points négatifs : "La classe premium est devenu du gros n’importe quoi! Les petites attentions ne sont plus là ( cône de bonbons). Le personnel de bord disparaît après le service du repas et ce, pour le restant du vol. Les rideaux séparateurs restent ouverts! Quant au confort des sièges, n’en parlons même pas! Dur sur les fesses, le dos, les jambes et le sommeil! Bref, cette classe n’a plus rien de premium!"

Points négatifs : "Ras puisque j'ai pas pu le prendre!"

Points positifs : "Rien"
Points négatifs : "Ils ont annoncé un retard d'une heure reçu sur mon email, je suis donc allé à l'aéroport pour le nouvel horaire et quand je suis arrivé il venait de fermer le vol et ont refusé de me laisser monter! J'ai donc raté l'avion, ils m'ont donné un billet gratuit par contre je n'ai pas pu être à mon rdv qui était important"

Points négatifs : "Every thing was excellent"

Points positifs : "Personnel professionnel et accueillant, départ et atterrissage à l’heure"

Points positifs : "Kindness of the staff"

Points positifs : "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
Points négatifs : "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."

Points positifs : "Equipe sympa et investie."
Points négatifs : "Vieil A380 avec des sièges peu confortables mais surtout une télé et un service VOD sordide. Dîner et boissons bonnes mais petit déjeuner infecte. Pain « étouffe-chrétient »"

Points positifs : "On time flight courteous service"
Points négatifs : "Food"

Points positifs : "Service et accueil"
Points négatifs : "Le retard de plus de deux heures!"

Points négatifs : "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."

Points positifs : "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"

Points positifs : "Overall a nice and good flight"
Points négatifs : "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Points positifs : "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Points négatifs : "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."

Points positifs : "Yes"
Points négatifs : "Nothing. Flight was amazing"

Points positifs : "Services is good ."
Points négatifs : "Food can be better"

Points positifs : "Crew were excellent"
Points négatifs : "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Points négatifs : "When its rain we shouldn’t walk to the air plain"

Points négatifs : "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Points positifs : "Fast boarding"
Points négatifs : "Slow in refuelling, got us delayed for 40-"

Points positifs : "Staff were professional and polite."
Points négatifs : "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Points positifs : "Flight and the crew!"
Points négatifs : "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"

Points positifs : "Flight arrived on time"
Points négatifs : "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Points positifs : "Planes were on time and connections made."
Points négatifs : "One bag delayed as not put on flight and food could be better."

Points négatifs : "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Points positifs : "very nice crew"
Points négatifs : "my baggage was lost"

Points positifs : "Boarding was quick and flight was calm"
Points négatifs : "The coffe and breakfast."

Points positifs : "Just as I expected. And I made my last connection easily."

Points négatifs : "Flight got delayed 30 minutes"

Points positifs : "Slow service."
Points négatifs : "Better communication!"

Points positifs : "Friendly crew"
Points négatifs : "Can’t think of anything"

Points positifs : "Very professional"
Points négatifs : "Lost luggage"

Points positifs : "Friendly crew, upgraded seat was worthwhile"
Points négatifs : "More snacks in between meals,"

Points positifs : "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Points négatifs : "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Points positifs : "The seat was a little uncomfortable but the crew were amazing."

Points positifs : "Pleasant flight"
Points négatifs : "We were delayed & missed our connection"

Points négatifs : "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Points positifs : "quick/efficient boarding - good staff - good food - easy flight !"
Points négatifs : "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Points positifs : "Helpful and kind crew"
Points négatifs : "I wish there was WiFi"

Points positifs : "The crew were really helpful with people who had tight connections because of the delayed flight"
Points négatifs : "I wish they had WiFi"

Points négatifs : "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Points positifs : "The crew was amazing and the food was great."
Points négatifs : "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Points positifs : "Crew were great, food, entertainment, seat and everything else was great as well."

Points positifs : "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Points positifs : "Seating is tight. The crew was great !"
Points négatifs : "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Points positifs : "great crew and comfortable flight."
Points négatifs : "sceens in the plane to show map and direction of travel"

Points positifs : "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Points positifs : "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Points négatifs : "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Points positifs : "We got to Amsterdam on time"
Points négatifs : "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Points positifs : "Nothing to mention"
Points négatifs : "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Points positifs : "The crew was really friendly."
Points négatifs : "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Points positifs : "NOTHING"
Points négatifs : "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Points positifs : "Friendly hostesses"
Points négatifs : "Flight was delayed 3 hours"

Points positifs : "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Points négatifs : "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Points positifs : "Very friendly onboard personnel - I really had kind of homy feeling."

Points négatifs : "Still waiting to board after missing this connection had to be booked on another airline"

Points positifs : "Flying with KLM is a pleasure"

Points positifs : "punctuality of boarding and flight time"
Points négatifs : "attitude of crew in business class: no sense of true hospitality"

Points positifs : "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Points positifs : "Nice flight ...was comfortable travel ...good food.Thanks"
Points négatifs : "No such things"

Points positifs : "Easy to board and easy flight."

Points positifs : "Clean plane , good crew ,"
Points négatifs : "they didn't load my baggage from flight 1 to 2"

Points positifs : "How great everyone was and smooth sailing."
Points négatifs : "Made sure the flight was not over booked."

Points positifs : "Good aircraft, good service, on time, eventless"
Points négatifs : "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."

Points positifs : "Punctual"
Points négatifs : "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"

Points positifs : "More leg room"
Points négatifs : "Space"

Points positifs : "Crew were very good."
Points négatifs : "No vegan food available."

Points négatifs : "Staff Curtsy and overall gestures!!"

Points positifs : "Nothing"
Points négatifs : "Everything"

Points négatifs : "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."

Points positifs : "Crew memebers"
Points négatifs : "Nothing"

Points négatifs : "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."

Points positifs : "The entertainment options were great."
Points négatifs : "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."

Points positifs : "Had decent room space seats comfortable"
Points négatifs : "My luggage could have arrived for a start"

Points négatifs : "See above."

Points positifs : "crew great comfortable"

Points positifs : "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."

Points positifs : "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Points positifs : "Crew was wonderful and welcoming!"

Points positifs : "Food and drinks very good"
Points négatifs : "In economy class the movies unable to listen to with ear buds. Bring my own next time."

Points positifs : "cbvghjkl;"
Points négatifs : "mmmm"

Points négatifs : "Great experience"

Points positifs : "The crew was friendly and always came around with water."
Points négatifs : "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."

Points positifs : "The transfer times were excellent"

Points positifs : "Everything! It was a wonderful experience."
Points négatifs : "Nothing"

Points négatifs : "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"

Points négatifs : "My entertainment device did not work the entire flight."

Points positifs : "Crew was very nice and the food was excellent."

Points positifs : "Staff and services all very good definitely"
Points négatifs : "Everything was brilliant"

Points positifs : "Good food and service"

Points positifs : "The crew"
Points négatifs : "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Points négatifs : "Food"

Points positifs : "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."

Points positifs : "Didn’t like the sandwich offered"

Points positifs : "Good quality flight"
Points négatifs : "But delayed and lost baggage"

Points positifs : "Nothing"
Points négatifs : "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."

Points positifs : "Great service, decent food"
Points négatifs : "There was no WiFi on the plane"

Points positifs : "Modern aircraft with power, big screens etc"
Points négatifs : "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."

Points négatifs : "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Points positifs : "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Points positifs : "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Points négatifs : "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Points positifs : "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Points négatifs : "Nothing to like"

Points négatifs : "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."

Points positifs : "Absolutely everything perfect."
Points négatifs : "Through my own fault I ordered a different seat instead of window seat. :)"

Points positifs : "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"

Points positifs : "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."

Points négatifs : "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."

Points négatifs : "Horrible Crew..."

Points positifs : "Standard on most parts with pleasant staff"
Points négatifs : "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."

Points négatifs : "The flight was late, real late."

Points négatifs : "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."