Points positifs : "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Points négatifs : "Nothing,just the seats. Cleanliness was perfect"
Points positifs : "Information sharing by pilots and crew. Economy class leg room is good."
Points négatifs : "All good up to the level"
Points négatifs : "Crew members in Amsterdam were very rude and disrespectful"
Points négatifs : "I congratulate the KLM crew!"
Points positifs : "No delay and nice staff"
Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Points positifs : "The crew"
Points négatifs : "Seat comfort"
Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"
Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"
Points positifs : "The crew was amazing and the food was great."
Points négatifs : "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Points positifs : "Nice seats. Only seats with a row of 2, which is what I wanted,"
Points positifs : "I love the food"
Points positifs : "the crew was nice"
Points négatifs : "Seat confort on long flights, leg rooms,"
Points positifs : "Seating is tight. The crew was great !"
Points négatifs : "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Points positifs : "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Points négatifs : "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Points positifs : "Smooth flight."
Points négatifs : "Seat a little cramped."
Points positifs : "Nice crew pilot food and beverage"
Points négatifs : "No wifi"
Points négatifs : "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Points négatifs : "Our lougage did not arrive"
Points positifs : "Crew was awesome"
Points négatifs : "."
Points positifs : "Time and Good clean place.. in This case airpöane.."
Points négatifs : "It was not entreteiment st all"
Points négatifs : "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Points positifs : "The leg room, was surprisingly roomy"
Points négatifs : "The food and that there was no entertainment."
Points négatifs : "Customer service"
Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."
Points positifs : "He missed it due to having a 32 minute layover, which he ran all the way to board."
Points négatifs : "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Points négatifs : "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Points positifs : "Premium economy service was good."
Points négatifs : "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Points négatifs : "Le menu est à améliorer"
Points négatifs : "Le menu est à améliorer"
Points négatifs : "Delayed!"
Points positifs : "The food service was good and the flight attendants were friendly."
Points négatifs : "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Points positifs : "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Points négatifs : "Nothing"
Points négatifs : "They stole my money"
Points négatifs : "vol retardé"
Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"
Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"
Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."
Points positifs : "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Points négatifs : "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Points négatifs : "Too late i missed my connection flight"
Points positifs : "newer plane, good staff"
Points négatifs : "need better and more food options, more often"
Points positifs : "Airline staff good and professional"
Points négatifs : "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Points négatifs : "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Points positifs : "I really like the spaciousness, the plug ins and general service"
Points négatifs : "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Points positifs : "Manque de place"
Points négatifs : "La place"
Points négatifs : "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
