Trouvez un vol pas cher Chili - Paris

Points positifs : "The plane size & comfort was excellent. The staff were very friendly"
Points négatifs : "N/A"

Points positifs : "Decent price for economy comfort seat, 4A."
Points négatifs : "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Points positifs : "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Points positifs : "Flight was on time."
Points négatifs : "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Points positifs : "The socks offered in business were comfortable and nice looking. The red wine was good."
Points négatifs : "The food was just average and the seat not too comfortable"

Points positifs : "Almost everything, especially the crew."
Points négatifs : "Don’t feel like anything should be better to be honest"

Points positifs : "Great airline"

Points positifs : "The crew and the timing were ok"
Points négatifs : "The seats were uncomfortable"

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points négatifs : "Boarding was very slow."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points positifs : "KLM staff is great"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "the crew was nice"
Points négatifs : "Seat confort on long flights, leg rooms,"

Points négatifs : "No reading light in my seat..."

Points positifs : "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Points négatifs : "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Points négatifs : "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Points négatifs : "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Points négatifs : "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Points positifs : "Gaps between seats are very narrow."
Points négatifs : "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Points négatifs : "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Points négatifs : "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Points positifs : "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Points négatifs : "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "Employees were very friendly"
Points négatifs : "The seats were very small"

Points positifs : "Crew was excellent -kind nice and very attentive"
Points négatifs : "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Points positifs : "Restrooms clean, decent food and drink, nice cabin crew."
Points négatifs : "No complaints"

Points positifs : "The seats seemed to have more space on this plane which was nice."
Points négatifs : "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Points positifs : "I slept pretty much the whole time"

Points négatifs : "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Points positifs : "The attendants took great care of us. Super smooth flight."

Points négatifs : "Customer service"

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "Very friendly crew going out of way to assist in making trip comfortable"
Points négatifs : "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Points positifs : "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Points négatifs : "there was no lounge close to our departure gate"

Points négatifs : "The streaming service didn’t work"

Points négatifs : "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "The flight crew was nice. Plane departed/arrived on time."
Points négatifs : "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""

Points positifs : "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Points négatifs : "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points négatifs : "Too late i missed my connection flight"

Points positifs : "Boarding/unboarding"
Points négatifs : "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Points négatifs : "Vol pas très cher mais pas trop confortable et vraiment low cost sur la partie Nantes-Madrid. Horaire respecté mais confort et repas vraiment très limite surtout sur le vol principal entre Madrid et Sào Paolo. Mais on ne peut pas tout avoir..."

Points négatifs : "Mon siège ne s’inclinait pas"

Points négatifs : "Tout"

Points positifs : "Flight staff, food, seating, Personnal space, restrooms were clean, landing was smooth"
Points négatifs : "Checking in at the counter and boarding the aircraft can use some polishing. The boarding process is confusing due to lack of communication to customers and faulty speaker/PA systems at LATAM gates."

Points positifs : "Seats were acceptable. Crew was competent and prompt."
Points négatifs : "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."

Points négatifs : "Smell at shit all the flight. Horrible."

Points positifs : "Perdonnel sympathique."
Points négatifs : "Plus de place sur les sieges. Petite collation."

Points positifs : "The crew was excellent very very nice . The seats are ok ."
Points négatifs : "Food is very"

Points positifs : "On board entertainment"

Points positifs : "excellent avion, neuf. Divertissement à bord de qualité"
Points négatifs : "Repas vraiment minimal"

Points positifs : "Crew was very polite and did a fantastic job with all complaints"
Points négatifs : "Fly was delayed with out any reasonable or respectable justification. Flying from Chile with connection in Lima every piece of carry on, including purses where check again at the bording desk, wasting time and being disrespectful to the need of passenger side. Use to love flying on the past with you guys. Unfortunately the quality of services of the company are DEPLORABLE."

Points négatifs : "La compagnie a perdu ma valise! Depuis ce temps elle. À pas été retrouvée!!!"

Points positifs : "The plane itself was awesome!"
Points négatifs : "The customer service I received on the plane however was probably the worst service I've ever had and I fly a lot. From a stewardess giving me grief for requesting coke and crackers to the overall customer experience was very much lacking!"

Points positifs : "Great service from start to finish"

Points positifs : "Simple, efficace. à l'heure."
Points négatifs : "Rien."

Points positifs : "Le prix et l'efficacité. Le reste était tout à fait accessoire compte tenu de la durée du vol. En conclusion tout était parfait."
Points négatifs : "Rien le rapport qualité prix est excellent."

Points positifs : "clean and new plane"
Points négatifs : "delayed flight made me lose a day. My luggage got lost"

Points positifs : "Helpful, friendly service from LATAM employees. On-time flights."

Points positifs : "Loading the back of the plane first."
Points négatifs : "Canceling a flight, and not telling passengers what gate the flight is at till 2 hours before and then still switching gates. At one point the gate switched 5 minutes before boarding to the other side of the airport."

Points positifs : "I liked the service. On time leaving. And on time arrival. Luggage was ther. No lost luggage. I would do it again for sure."
Points négatifs : "I didn't like boarding procedure. But overall not bad"

Points positifs : "Nice crew, helpful and friendly"
Points négatifs : "Late boarding, no television or personal entertainment options, food was not so good."

Points positifs : "Good service from the crew."
Points négatifs : "I lost my luggage (bag). I had to wait about 1 hour. Airport staff advised me to go from gate 1 to gate 11 and back to gate 1. Then advised me to go to Latam counter where I lodged a claim."

Points négatifs : "rhe seat was terribly unconfortable. Food very bad"

Points positifs : "Comfortable space! Great entertainment ! Friendly staff"
Points négatifs : "Not many food choices"

Points négatifs : "I have time toget the other flight but they already have every thing ready to let us in Sao Pablo, I have to stay 1 day. That was very bad."

Points positifs : "Smooth ride no issues, I did not have anything bad to sat - the airport was lovely"
Points négatifs : "Boarding was late and we left late but still got there on time"

Points positifs : "Crew Was nice"
Points négatifs : "Not in time. No entertainment on flight"

Points positifs : "Good food and staff"
Points négatifs : "Evething was good"

Points négatifs : "It took forever to load the plane and they overbooked a few seats. The crew was clueless about how to handle seating a nice family whose seats were taken. 20 minutes later, the crew finally got it together. Also, the sandwich sucked. Some type of cream cheese on a lousy roll. Unbelievably bad and a calorie waste; tasted like wall paste."

Points négatifs : "My wife and I had a 3 hour, 15 minute delay because of a hydraulic issue. I understand that this needed to be repaired or checked out. However, it would have been helpful to have received periodic updates from the crew about what was happening. We went for over an hour without knowing what was going to happen while we sat on the plane."

Points positifs : "good service, professional, nice flight"
Points négatifs : "nothing really"

Points positifs : "The schedule"
Points négatifs : "The stop in Lima"

Points positifs : "Service and attention was perfection at its best."
Points négatifs : "Nothing to dislike. 787-9 makes this journey a breeze."

Points positifs : "Everything except the cramped, smallish seating and the narrow cramped aisles."
Points négatifs : "The cramped, small, tiny seats and the narrow cramped aisles."

Points positifs : "I am deaf, almost 68y. Old. They insisted to escort me to the gate, I was very happy to be escorted by a beautiful young girl. I would have been a little lost had I gone through the screening by myself. The indicated gate number was changed as well."
Points négatifs : "Nothing"

Points négatifs : "LAN told us our bags were coming in the next 2hrs all day & they never arrived! They were clearly telling us lies the whole time."

Points négatifs : "Baggage fee of $150 for one extra bag, under 50 LB limit. This was the worst experience I have ever encountered. I felt gouged."

Points négatifs : "Liked everything"

Points positifs : "crew and cleanliness"
Points négatifs : "Uncomfortable spacing of seats on short flights a nightmare on long hauls. Have to assume the distance between seat and seatback ahead is now a safety issue should an emergency evac. be necessary. Had to argue over an imposed seat change despite holding a 2 hour old agent issued boarding pass. Gate agent plainly lied in claiming an equipment change was making it necessary. At start of trip (1/14), not allowed to board connection and suffered an additional 5hr. layover delay due to baggage transfer problem. No compensation of any type graciously offered for any of the inconveniences."

Points positifs : "A business class upgrade, lay flat bed, very comfortable. Overall wonderful, made me want to take this flight every time I travel to Chile for business."
Points négatifs : "The flight attendants were not very attentive compared to other business class flights I've been on, especially Delta. Seemed a little rushed, felt as if I wasn't able to enjoy the business class amenities."

Points positifs : "The airline was very clean. The attendants were very nice. The food was excellent."

Points négatifs : "Because of the terminal staff, I did not make this connection and had to spend the night in Santiago, and then wait for a flight to Sao Paulo and then to JFK, which added another 18 hours to my trip. This caused much inconvenience for me as I could not get home when I was supposed to. At least some of the terminal staff should have a good command of English and supervisors should be more willing to step in and help. I will try very hard NOT to fly with LAN again."

Points négatifs : "Tiny uncomfortable OLD plane !!"

Points positifs : "The plane was fine once they boarded us and got us off the ground"
Points négatifs : "Third time in a row we got a delay in Santiago for no apparent reason. Will find a different flight next time."

Points positifs : "On time, good service, great new entertainment system"
Points négatifs : "Small cramped seats"

Points positifs : "Always great to be able to make the journey from Chile to North America during the day with a power outlet and plenty of space to work on my laptop. There were also plenty of movie options, and friendly and helpful staff."
Points négatifs : "Boarding was a bit chaotic. Somehow the travel agent inform me of the revised departure time until 3 hours before the flight, but I don't know if that's the airline's fault. The only reasons I didn't rate the entertainment as excellent was that the system never played movies on the first try. I always had to do the sequence twice."

Points positifs : "Food was just OK; need to be improved considering that is an intrnational flight."
Points négatifs : "The flight was substantially delayed without a good reason, and the land personnel was not friendly when asked for explanation. For such a long flight, individual screens are necessary."

Points positifs : "Took great care of us, food, drinks, and very nice crew."
Points négatifs : "If I had 18 inches between me and the seat ahead of me I would say that was generous. The seat reclined all the way back so for 3 plus hours I had the person ahead of me in my lap"

Points négatifs : "First the check in process at Santiago airport was two hours long. They were totally understaffed and I believe they were dealing with problems of overbooking flights. The last hour in line was spent while in the front of the line while people from the back were being called ahead to check in because they were on other flights even though those flights were hours away. Secondly I preichecked in online the day before, chose a window seat, and when I checked in at the airport I was assigned a seat that did not match what I had chosen, which was also next to my partner I was flying with. There was no explanation until the gate at which point they said they changed planes and randomly reshuffled everyone's seats, after a call to the airline the customer service representative could not explain why anyone would ever say they "randomly reshuffled." The plane was overbooked so they could not accommodate my request to sit next to my partner. Finally at no point was there a warning about bringing water bought in the airport onto the plane (after security) but only upon boarding did they take the water away, some notice would have been helpful and saved a bunch of waste and money."

Points négatifs : "Our seats were assigned, then before boarding we were call by the front table and with out any explanation the lady at the desk give us new printing boarding pass with new different seats way in the back and separate our group leaving one of my child's by himself (5years old) Unacceptable."

Points négatifs : "Excellent customer service"

Points positifs : "Orderly Boarding and departure on time. Business cabin very comfortable"
Points négatifs : "No food menus were given (understandable for sanitary reasons) but Flight attendants could not tell what was in the main courses, eep for saying one had pasta, one had chicken... besides the complete vagueness, it can be a problem for people with certain food allergies and intolerance. Also, I never received a breakfast (it was an 11 hour flight). I might have been asleep, not sure but then again once I was awake, no flight attendant came to ask if I wanted breakfast. In other words, while flight personnel was polite, they did not provide a very attentive service (and there were only 11 of us in the AM Premier business sections)."

Points positifs : "It was empty"

Points positifs : "Todos muy amables. Los asientos estaban cómodos."

Points positifs : "I really like how the crew treated customers. Also they offer food during the flight. Many type of drink. There is enough space for everyone feeling comfortable."

Points positifs : "More Spencer in the sits"
Points négatifs : "Do they sits more confortable"

Points positifs : "Great entertainment, nice crew members, easy boarding."
Points négatifs : "Good flight even though we had to go back to the gate for an issue."

Points positifs : "the flight was on-time"
Points négatifs : "Food could have been better"

Points négatifs : "No tv"

Points positifs : "Nice new 787. Acceptable business class seats (not the best, but OK lie-more-or-less-flat). Better for sleep than seating IMHO."
Points négatifs : "General condition of cabin and amenities are below par for business class long haul. Food is acceptable but not more. Service is just abominable. No attention to the client, no respect. Have a chronic med condition and was brutalized by the crew. Really awful people."

Points positifs : "Crew was friendly , seats were comfortable"
Points négatifs : "More extra peanuts"

Points positifs : "i coul not take the flight becuase this agency changed all my itinerary"

Points positifs : "i coul not take the flight becuase this agency changed all my itinerary"

Points positifs : "Customer service was excellent both at the airport and the fight crew. Everybody was really kind and helpful. I would the seats comfortable. I will certainly use Aeromexico again."
Points négatifs : "The plane had a technical problem with the entertainment system. We were told they would reset and restore in 25 min. The system was never restored but we were not informed until we arrived in London. Technical problems are understandable but better communication with passengers should be a priority."

Points négatifs : "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"

Points positifs : "On time and comfortable"

Points positifs : "I had not used Aeromexico before and what a great experience it was! All the staff and crew were very helpful and courteous. The seats were comfortable with more leg room than other airlines in economy class. I will certainly use again and tell my friends about it."
Points négatifs : "Excellent service throughout!"

Points négatifs : "My credit card was cloned (that happened soon after I book my ticket with you) and used in the Middle East. Lots of money were taken, I had to cancel my credit card, I had to go the police, etc, etc I regret to use your services"

Points positifs : "Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline."
Points négatifs : "Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service."

Points négatifs : "I don’t like the food"

Points positifs : "All my connections were on time, and my luggage came so fast! No problems whatsoever."
Points négatifs : "The food is not great."

Points positifs : "I upgraded to premium economy and the extra legroom was great Very clean and comfortable plane and great entertainment selection"
Points négatifs : "The breakfast was truly awful. Scrambled eggs with bits of string bean and a portion of black beans all sat in a puddle of hot melted butter. It was so sad and tasted worse"

Points négatifs : "My personal hand bag was taking away from me. I couldn’t carry with me and it was open and stolen my new pair of Jordan shoes Thanks"

Points positifs : "La tripulacion fue super amable"

Points négatifs : "In general very poor customer service"

Points positifs : "Good flights. Good prices."

Points positifs : "Good flights. Good prices."

Points positifs : "Everything"
Points négatifs : "Everything was great"

Points négatifs : "was forced to switch seats by a stewardess from my window to an aisle because some people wanted to sit together on a 9 hour red eye. really pissed me off as I bought the ticket early because I could get a window seat for this. I had been assigned thr window but didn't want to cause a scene."

Points positifs : "I liked the food and everyone on the crew."
Points négatifs : "The leg length was so short after my first flight. No individual screens, and what there was was a pretty bad movie."

Points positifs : "Mileage was credited to my account of SKY TEAM immediately. Many movies are available."
Points négatifs : "The shelf between two seats were not clean. I asked a young steward to clean the shelf. He cleaned it later."

Points positifs : "Mileage was credited to my account of SKY TEAM immediately. Many movies are available."
Points négatifs : "A staff on the check-in counter requested me to show eTA of Canada. I tried to log in my e-mail account that received the eTA before. But IP address was Peru. So the e-mail service provider didn't allow me to log in. I suffered from proving that I received eTA. I had to spend much time on collecting and showing all the itineraries related to Vancouver. So I could never visit the VIP Lounge for Business Class passengers because of insufficient time.I had to go to the gate directly to avoid my flight. It was very hard time."

Points positifs : "boarding, service, entertainment"
Points négatifs : "some music while boarding not of my choosing interfered with my music and seemed unnecessary"

Points positifs : "The flight loaded, departed and arriverd within minutes of the scheduled times. The departure and arrival times are convenient, but could perhaps be one hour earlier., The entertainment choice was large and seemed to work without a hitch."
Points négatifs : "Some indifferent music over the loudspeakers interferred with my choice of misic and seemed unnecessary."

Points positifs : "Seat was good."
Points négatifs : "No snack. No food offered during the flight. Only juice and water offered during more than 5 hours of the business class flight. Strange smell continued during the flight. The simplest service in my experiences of Business class flights in the world."

Points positifs : "Seat was good. Crew was good. A meal and beverages offered properly."
Points négatifs : "None."

Points négatifs : "The behavior of the front desk employee who provided us the ticket."

Points négatifs : "Not being able to get checked in onn a more timely basis. The long and slow line when you were finally able to check in."

Points positifs : "They had good movies in the plane"
Points négatifs : "There were two runways in Mexico City and one was under maintenance so it took a long time from the moment we landed to the time we were able to get out of the plane. Then, they took our check-in luggage from the plane and it went through an inspection (bag by bag), so this caused another hour delay. After that they gave us our check-in luggage for us to take it to another location (to another floor) within the airport to be checked-in again. They wanted to charge us $20.00 additional per check-in bag even though they were half of the weight limit. After we complained, they dropped this charge. Due to all the delays we lost our connection and we had to book another flight. Not a good experience. We will never make a stop in Mexico in the future."

Points positifs : "The 787 leg from Santiago to Mexico City was fine. The 787 Dreamliner is a comfortable ride."
Points négatifs : "The smaller plane used for the MEX to DEN leg had less entertainment options and no wifi."

Points positifs : "The staff was super nice and professional. The flights were both on time"
Points négatifs : "I didn't like that they change my seat number after I had already picked a window seat. When I checked in they gave me a middle seat ."

Points négatifs : "Too many gate changes. They changes gates atleast four times for each flight. And long wait(more than an hour for each flight) at the boarding queue.Even the business class seats were very dirty. No vegetarian food. The TV remote did not work. And there were only 4 movies in the entertainment section and nothing else. No TV series or any other videos. The crew was courteous. That was the only good thing about the flight. Highly disappointed."

Points positifs : "Food and drink offerings, the staff were professsional and courteous."
Points négatifs : "TSA was a disaster, which is no reflection on this carrier but that experience tainted the trip. The plane seating was not comfortable. The entertainment offering was dated and deficient. The food option was sandwich or no sandwich."

Points positifs : "Nothing"
Points négatifs : "There was a spelling error in the name on the ticket the airline refused to change the ticket so I couldn't go on the trip, didn't get refunded the tickets, had to cancel the many reservations. This has been the worst Christmas of my life."

Points positifs : "Smooth ride, great staff."
Points négatifs : "Wish there were outlets."

Points positifs : "Price, timing, efficiency"

Points positifs : "In general was a good flight that departed on time and arrive ahead of time"
Points négatifs : "Se reserved and paid the flight months ago and reserved our seats . The issue was that no seats were really reserved and we had to get seats are the end of the plain"

Points négatifs : "Realmente mal servicio a cliente la aerolinea solo quiere sacar ventaja y cobrar de mas por el transporte de tu equipaje"

Points positifs : "Nothing"
Points négatifs : "The worst airline now a days"

Points négatifs : "the boarding time was delayed, the airplane, although the seat was comfortable, the aircraft was small, therefore, it lacked space for all carry-ons. the entertainment, even though it was innovative, if your computer lacked the correct programs you could not run it."

Points négatifs : "The service, and the smile on employee’s faces. Rolling their eyes at people because we want to know why we’re being delayed is disrespectful"

Points positifs : "nothing since i was not able to make it on time"
Points négatifs : "Flight between fort myers and charlotte was stuck on the tarmac for more than 1h. I missed my connexion and was rebooked next day at 11am. I missed one full day of work. Next time, the flight could wait 15 o 20mn to allow passengers to reach the gate"

Points positifs : "Juste la rapidité du vol.les pilotes étaientt très bien autour du vol..."
Points négatifs : "Le vol a accusé un retard de une heure et en plus on n'a changé du lieu d'embarquement qui est passé du 77 au 75.il fallait que chaque voyageur se renseigne."

Points positifs : "Le personnel est parfait"
Points négatifs : "Vraiment pas beaucoup de place dans le siège pour les bras et jambes"

Points positifs : "Presque tout."
Points négatifs : "Le prix du bagage à payer en plus du prix"

Points négatifs : "Le vol a ete annulé et j ai ete bloque sans voucher ou support"

Points positifs : "Visiter l’aerairport de JFK"
Points négatifs : "Ponctualité, service à la clientèle, accommoder pour changement de siège, courtoisie, service à bord, efficacité des mesures de sécurité"

Points négatifs : "Le déclassement en classe économique sans prévenir et une indemnisation impossible vol British opéré par American et donc les deux compagnie se renvoie la balle pour l’indemnisation (trois cents dollars par siège....) Plus jamais de voyage sur cette compagnie"

Points positifs : "L’equipage ne répondait pas à nos questions et le service laissait à désirer. Les sièges étaient confortables mais nous avons dû se faire réassigner parce qu’on nous avait séparés sur tous les vols."
Points négatifs : "Le service à la clientèle"

Points négatifs : "Une heure de retard au décollage"

Points positifs : "Mon avion est parti de SF à Miami pendant une heure puis à fait Demi-tour. Nous avons attendu 2h à l’aéroport. Nous n’avons pas été pris en charge. Terrible expérience. Je n’ai pas été remboursée."

Points négatifs : "Restes 1 heure dans l'avion sur la piste pour partir en retard du meme delai. Pour un vol de 90 minutes, decevant."

Points positifs : "A l'heure"
Points négatifs : "Sièges inconfortables. Assis trop haute."

Points positifs : "Tout s’est bien passer, c’etait facile."
Points négatifs : "La temperature durant le vol était mouvementé"

Points positifs : "X"
Points négatifs : "Le vol a été annulé personne ne nous a averti c’est kayak qui nous a dit de vérifier. Ils nous ont mis sur aucun autre vol jusqu’au lendemain."

Points positifs : "Rien"
Points négatifs : "Retard d’une heure"

Points positifs : "La bonne ponctualité pour un vol intra US"
Points négatifs : "B757 dépourvu de système de divertissement à bord. Sûrement du au court trajet"

Points négatifs : "Aucune des télé ne fonctionne pendant la totalité du vol Biscuits food ridicules Le prix des bagages et la queue pour obtenir son ticket puis refaire la queue pour déposer bagages Double paiement bagages mémé en transit / inacceptable"

Points positifs : "tout le service en général."
Points négatifs : "rien"

Points négatifs : "notre vol a été retarde retarde!!au lieu de décoller comme prévu à 8h30 notre vol a été finalement annulé vers 23h30. On m'a relooké sur un vol pour LONDRES le lendemain à 19.h. Nous sommes restés plus de 24 h dans cet aéroport sans que nous soit proposé un hôtel. on nous a donné une couverture et un oreillé!!d'autre ont pu etre rebooké sur d'autre vols sur NY ou chicago le matin meme. Nous avons perdu une journée de travail mon époux et moi-meme. Lui a du annuler une formation impliquant 10 personnes qui venait de toute la France."

Points positifs : "Les hôtes étaient aimables"
Points négatifs : "Une barre tendre comme déjeuner! Ils auraient pu faire mieux"

Points négatifs : "un vol de sept heures sans un écran individuel, une première pour moi après de nombreux voyages. un vol transatlantique n'est pas un vol intérieur, pouvoir se distraire avec un film de son choix est un minimum surtout au prix du billet."

Points négatifs : "Décollage en retard et arrivée avec plus de 40mn de retard Pas de classe premium eco et pas de possibilité d’avoir un espace avec un de place pour les jambes au comptoir Pour information générale , les places en économie sont très exiguës et généralement j’essaye de ne pas prendre de vol AA si je ne peux pas prendre à l’avance un siège sur les sortie de secours ce qui n’a pas été possible cette fois"

Points positifs : "Good price Good communications during delayed flight"
Points négatifs : "It's nobody's fault but i have a Delayed flight"

Points positifs : "Direct smooth"
Points négatifs : "A little snooty attendants tight seats"

Points positifs : "The flight was equal to AA service I have had on a regular basis."
Points négatifs : "Nothing"

Points positifs : "The cabin crew was quite accommodating and professional within their means. NOTHING else!"
Points négatifs : "This flight was over an hour late, as usual...first some vague mechanical problem, then waiting for ONE connecting passenger. The food was WRETCHED. The screen for the movie, of course on this 40-year-old plane, was a single postage-stamp sized screen in front of the tourist cabin, UGH"

Points positifs : "I Was expecting a bad flight being an aa plane but it was honestly one of the best flights Ive ever had. Modern and clean plane with awesome entertainment. Kind staff, tons of snacks and yummy food"

Points positifs : "The crew was nice"
Points négatifs : "It felt like flying low cost, no entertainment, they had screens in the center but I couldn’t see it cause I was sitting by the window, and no choice of what to watch."

Points positifs : "Professionalism and all time smile of the crew"
Points négatifs : "That there is not TV in the plane"

Points négatifs : "Smallness of seats"

Points positifs : "The American Airlines crews and people manning the desk erred very professional. Yes, this particular flight was conducted by American for Iberia under a share code. So whatever horror stories you have heard of about European Iberia flights, the one I took was fine. But the airline's crew is being let down."
Points négatifs : "In Chicago, our flight was delayed at least three hours for a "GPS update." The crews said the software wasn't even handshaking. Okay. But I have a feeling this is common, and wish the airline would figure out a way to conduct updates, safely, without impacting everyone's schedule. My wife flew through same connection on the same airline a week later. And her flight was canceled. Maybe for the same issue? Unsure. It could have been a a bad luck streak."

Points négatifs : "My seat was considered "Premium." The pull out table was dirty and broken. Was not able to use it for eating or holding a drink. Food was inedible. Plane was old so there were a few screens for the whole cabin. The screen was poorly located so unable to watch programs offered."

Points positifs : "The crew was very accommodating. We were delayed at the gate one hour and the captain allowed us to deboard which was nice."
Points négatifs : "The food was not great- a very plain pasta for dinner and a muffin top and yogurt for breakfast. I thinking was an older plane because there were no individual screens and no place to plug in devices. They played Pirates of the Caribbean on small overhead monitors."

Points négatifs : "Flight was 4 hours delayed"

Points positifs : "Une hotesse sympa qui m'a upgrade en economie+ apres m'avoir changee 3 fois de siege pour arranger d'autres passagers."
Points négatifs : "Pas de TV individuelle. Diner franchement bof."

Points négatifs : "Boissons au choix: eau ou jus d'orange congele. Ca fait rever..."

Points négatifs : "The plane was dirty, the window had a leak, the TV was too far away and the sound system to watch the movie was broken. When the plane is in that poor of a condition, it's time to replace it. F."

Points positifs : "Crew was very friendly. On time departure and landing."
Points négatifs : "No individual entertainment screens so only one entertainment choice and screen was too far away. At the same time, flickering light from screen was distracting on a red-eye flight where people want to sleep -- better to not have entertainment at all."

Points négatifs : "Check in at Paris took 2 hours to get through passport control and baggage pick up."

Points positifs : "Crew are saving a bad experience"
Points négatifs : "Space are laughable Food is bad If I have a choice, I'll not take an american airlines for any international travel"

Points positifs : "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Points négatifs : "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."

Points positifs : "I loved the delay."
Points négatifs : "Sits are very tight."

Points négatifs : "Devoir payé en supplément 50 dollars de bagages alors que ceux ci sont normalement inclus dans le prix."

Points négatifs : "le Personnel juste courtois, le retard au décollage sans aucunes explications, les sièges trop serrés, plus que d'habitude."

Points positifs : "Airline crew was good. Attendant was appreciative for my daughter translating for her. There were two passengers who did not speak English. One spoke french and the other Spanish. The food provided was tasty."
Points négatifs : "Seats very uncomfortable, not enough leg room, too small ( I am a smaller person.). Did not like that could not reserve seats in advance without paying $50. Spent almost an hour with agent to get two bags checked for free. Iberia flight operated by American allowed two free bags. Agent took awhile to discover this was correct then she got locked out system. There was no regard that we had a flight to catch. No individual TV's."

Points positifs : "The flight departed on time, landed early, had plenty of entertainment, and the crew were pleasant."
Points négatifs : "Check-in was problematic: the first agent claimed my luggage allowance was only one checked bag, even though the ticket said 2. Had to wait in a second line to fix it."

Points positifs : "The boarding was fast, the flight was faster than expected too, crew was very efficient and friendly."
Points négatifs : "Space between seats too small, breakfast not good, too far inside the plane... Not so happy of the company rules : whatever you want to change, it will cost you. I suppose it's the way to keep flights cheap, but it's not fair to pay if when you arrive first, you have to pay to change for another seat... One free luggage of 23 kg when you cross the Atlantic is not enough..."

Points négatifs : "AA changed my flight plans without advice me. THEY ARE BREAKING MY BAG. The flight was very late. They ask me to pay $300"

Points négatifs : "None"

Points négatifs : "We had to check our bags because the plane was too full, this was inconvenient and it made the plane arrive a little late"

Points négatifs : "Personal very rude no manners to answer Questions or direct people."

Points négatifs : "Between first flight from Venice to get the airplane to San Juan just 50 minutes. We were running to get a board"

Points négatifs : "Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment."

Points positifs : "The crew was really nice. They were friendly and genuine."

Points positifs : "I could not travel to Miami due to Iberia did not assigned the seat with my children."
Points négatifs : "The lack of education and polite of the Stewart is a minus on that airline"

Points négatifs : "Infotainment system"

Points négatifs : "2 hours late"

Points négatifs : "Still waiting for luggage 2 hours after arriving."

Points négatifs : "The food"

Points positifs : "On time!!!"
Points négatifs : "Long walk to our gate."

Points positifs : "Personnel gentil"
Points négatifs : "L’avion me semble pas en bon état. Des gouttes d’eau tombaient du plafond suite à la condensation"

Points négatifs : "Iberia annule le vol choisi puis change l'attribution des sièges et sépare les gens sans la moindre considération. Vol cher et médiocre."

Points négatifs : "Iberia est une.compagnie mauvaise, qui ne se préoccupe pas du délai entre deux vols A éviter"

Points négatifs : "Correspondance trop court, on a faillit rater l'avion, alors que j'avais demandé quelques jours avant si c'était suffisant en terme de délai. De plus, le bagage n'a pas suivi et est resté à Madrid (retour seulement demain)"

Points positifs : "Vol a l'heure Personnel avenant"
Points négatifs : "Tous les services sont payants. Le service WiFi à bord ne fonctionnait pas"

Points positifs : "Sympatique"
Points négatifs : "L'embarquement."

Points positifs : "Le personnel de bord était inattentif, cela se voyait qu'ils n'avaient pas envie d'être là. Aucun passage entre les deux repas (pendant 8 heures d'affilée), puis le café servi jusqu'à la moitié des rangées seulement, avant l'atterrissage, personne n'est passé vérifier les ceintures."
Points négatifs : "Un personnel naviguant plus présent, plus professionnel, sérieux et souriant? Quelques passages avec de l'eau pendant le vol entre les repas."

Points positifs : "Le personnel de bord à été bien Mais tout le monde qui est en bas qui est au sol était très mal"
Points négatifs : "Le personnel de sol était très mal"

Points négatifs : "Le retard et la prise en charge à l'arrivée"

Points positifs : "Good legroom."
Points négatifs : "Disorganized boarding."

Points positifs : "I was sitting in primer economy with lots of legroom. It was good service, on- time flight"

Points négatifs : "We didn’t go"

Points positifs : "J’ai voyagé avec un chien en soute. On m’a tenu informé que mon chien était bien à bord lors du changement d’avion."

Points négatifs : "Ma valise n’à pas suivie à Madrid. Résultat 4h d’attente à Genève pour la réclamation de valise. Horrible !"

Points positifs : "Fast boarding, good entertainment and arrived early"
Points négatifs : "Food wasn’t great. Chicken with beAns and mashed potatoes dry."

Points positifs : "The Iberia crew person named Ms. TENORIO was excellent. As an American with disabilities, I felt safe, protected and assisted throughout the flight with my various requests and needs. The rest of the crew was also .efficient and pleasant. Finnair&Iberia are tops."
Points négatifs : "Logan Airport in Boston, Terminal E was so upsetting. There was NOBODY to help me. I arrived early because I am disabled. There should be somebody there at all times. Very distressing-=- me in a wheel chaiir with 2 suitcases and ZERO assistance. I felt helpless and sad."

Points positifs : "Personnel de bord excellent, cabine très agréable pour un vol au même prix que Ryanair ! Merci à Iberia d'être sur cette ligne. Vol excellent."

Points positifs : "Équipe que je plains d'ailleurs."
Points négatifs : "Rien à manger ou à boire. Place très limitée pour les jambes. C'était mieux avec Ryanair"

Points positifs : "Very short flight."
Points négatifs : "The stop in San Salvador is very disorganized."

Points positifs : "Every thing special the staff generaste thy was perfect"
Points négatifs : "Nothing"

Points positifs : "The staff was rude and not helpful. Check in was below standard."

Points positifs : "Everyone is doing his job correctly and nicely. Nothing special to add"

Points positifs : "seat is comfort"

Points positifs : "On time, boarded quickly, smooth.food was decent. Beautiful new aircraft that actually felt fairly spacious (all relative of course)."

Points positifs : "The crew was nice"
Points négatifs : "There was NO vegeterian or vegan food and I didn'it all the flight. It would be nice to have more option of food."

Points négatifs : "Bumpy ride in parts."

Points positifs : "Good on board movies."
Points négatifs : "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher rows."

Points positifs : "On time dép and arrival"

Points positifs : "Embarquement efficace"
Points négatifs : "Même pas de bouchon d’oreille ni de masque pour dormir sur un vol de 23 heures... Nourriture insipide"

Points positifs : "Vol correct et à l’heure"
Points négatifs : "Même pas des cacahuètes gratuites sur la compagnie nationale. Service minimum : ne vaut pas mieux qu’une low cost."

Points négatifs : "Consignes de sécurités non respectées par le personnel naviguant Porte cockpit ouverte en vol par une seule personne. Contrôle ceintures et sièges sommaire. Site web fonctionne mal lors de la résa des sièges"

Points négatifs : "1h15 de retard"

Points négatifs : "Had seat assignments, but the assignments were not honored at the airport, even though had paid external for early seat assignment."

Points négatifs : "Bagage abîmé en soute"

Points positifs : "Un décollage et un atterrissage en toute douceur. Je n' ai absolument pas senti que l avion se posait. C est très agréable"

Points négatifs : "It was hot in there and the WiFi wasn’t working Besides that it was good"

Points positifs : "We arrived on time and safely."
Points négatifs : "Like everyone says, you are cattle jammed in a sardine can. Barely any leg room and I’m 5’3. Other thoughts: the plane was old, my seat had a lump in it, zero entertainment, food was over priced. (3 Euro for a tiny water). This may seem petty but ultimately the appearance and function of the plane represents their company as a whole. From my first impressions, I’m thinking as a passenger is: I just hope the age and appearance of the plane isn’t reflective of their repairs and maintenance work as well."

Points négatifs : "5 hours delay"

Points positifs : "My flight went smooth and on time. I think we were early. The service is impeccable. Most in-flight meals are pretty crummy if you get one at all. The flight I took wasn't packed somthere was plenty of room. Even if it was there was still a fair amount of space. The entertainment was way better than the ole " everyone get to watch the same thing. Wi-Fi, new releases, even some classic 80's. if you get bored on this flight you really don't deserve to fly internationally."
Points négatifs : "I"lol have to fly them again and find some fault. They worked on my flight and my Mother flew with Iberia and had the same good impression."